Joyfolie

I paid extra shipping for my package to arrive within 3 days instead it was 5 days. They said that was in their disclaimer on their website which it is if you go into policies and then frequently asked questions. I explained that that is very dishonest and why not just write 5 days or 3 to 5 days. They cut and pasted the same answer over and over and over. Finally offered me a code for discount on a future purchase which I never got.

My dress came as a size Medium when I ordered it a L. I quickly send at least 3 emails asking to exchange to a size up extra large. After 3 days I still have not heard from them, I went on their website and join the chat with their representative. I told her about my dress and ask for an exchange not refund. She then told me that I can not exchange because it is a final sale. This dress has a irregular size and I am stuck with it. Then she told me to measure the dress and send it to information. I have never heard of anything this ridiculous. They don't have a phone number to call. This is a total scam, stealing from customer. Same on you Joyfolie, you have the integrity and trust from customer. I am out, since there are more places to shop with less headache.

They said they shipped something, but we don't have tracking or delivery confirmation. When we asked them to help us find it, they said "We as a small business know that there are some risks that sometimes we can't do anything about." What? I hope then end up doing the right thing here as I have had no choice but to begin the chargeback process. It's easy to do if they pull this on you, just contact your bank and let them know you haven't received it that your item is NOT AS DESCRIBED... they will side with you everytime. This company will hopefully learn that if something goes wrong, it's part of doing good business to make it right... unless they are dishonest something going wrong doesn't happen very often so when it does, buck up and make it right. Anyways, Ill get the chargeback money and shop somewhere else if I don't hear from them first.

We already LOVE LOVE LOVE Joyfolie's clothes. They are beautiful, well made and not something that you will see just anywhere! I've ordered from them in the past but this last order was the first time that I've had any interaction with customer service. I placed an order, used a promo code and then an hour later received an email (regular advertisement) that there was a live sale (of course I logged back on & ordered more), while that I noticed that one of the items that I JUST ordered was now $4.63 cheaper! What?! I emailed them. They refunded the difference immediately, AND we received the package the NEXT day! I chose regular standard shipping (even got free shipping). Here is a video of my daughter opening her package! https://youtu.be/FIBazY8C6ro

At a friends recommendation, placed an order 1/2/2021. As a first time customer, struggled to decide on a few items between all of the adorable stuff to test the quality and fit. Narrowed it down to three dresses my daughter.

Eleven days later, get an email saying "we're sorry, but we oversold everything and can't find ANYTHING comparable in size 7 across our entire shop". We'll refund you're money in 7 - 10 days. As a gift, here is a coupon for $20 off $50 that you have to use within 90 days.

As a first time customer, I find that embarrassing and insulting. If you couldn't find ANYTHING comparable in the size I ordered, why in the world would that be a "gift". Oh, and that "gift" can't be used on anything that is on sale or discounted.

The every day sales/coupons end up being a better deal than this "gift".

After reading the reviews here, I'd say I may have lucked out on getting a (full) refund rather than store credit.

Ordered two dresses for my recent ten year anniversary celebration. One dress for my child, one matching adult size for me. Dresses came quickly in the mail, they were the right size, they fit great, and their quality was very good. I was glad I made the purchase.

Opening my first order from this company was quite a let down. The clothes for my daughter were ok and final sale so was happy enough with the price/ gamble. It's hard to show in the photos and I don't want to post a pic of it on because it's embarrassing.
I ordered two dresses for a wedding (rehearsal dinner and wedding guest)
Was shocked at the low quality for the cut and such a poor fit. I did check the size guidelines and the styles of the dresses really shouldn't have created such an unflattering fit. The seams are uneven, the front crossover is too far back so creates a ridiculous gaping in the front. I'm trying to find a way to make this work. But the darts near the bust are in a weird spot too. Because I guess I stupidly used a coupon (that you get txted endlessly about) in my error didn't realize it would basically make getting a refund impossible. Hoping to buy a different dress on the way to the wedding and take this experience as a lesson learned. I should've read these reviews first.

I made a purchase with discount code only to have the promo to change to 50% within a few hours. I wrote customer service kindly asking for a price adjustment. Morgan responded with their store policy and stated since my purchase was discounted I could not receive a price adjustment. I let her know about the change in promotion only hours after my purchase and she replied that she was sorry that I was disappointed but again would not be able to honor the difference in discounts. After I replied, she forwarded the same email. I'm convinced this company does not value their customers.

So after making a gross mistake on an order I contacted CS and explained what happened via email, I had an immediate response, she was helpful and accommodating and this was an order for my daughters B day. We emailed back n forth about my daughter and how amazing this line made her feel and it had been a while since I'd seen such a big smile on her face since her daddy died and how I loved seeing a little twinkle in her eye because of a lovely new outfit. Well the CS rep was so moved and touched that she sent my daughter a surprise B day outfit, paired with sandals, and a hair piece and bling with matching sun glasses. I just cried over her generosity, I couldn't believe it I was utterly stunned, what company does that. She received the pieces and wore it for spring pictures she looked and felt amazing just like a princess. We will be forever faithful to this line.

I made a huge mistake and did not include a FREE item in with my last order. I sent a message because I misunderstood the process. I did not expect any result, as it was 100% my mistake. Bianca did not even ask any questions. She took it upon herself to offer to just send the item, no questions asked, to me completely FREE of charge! They ALWAYS provide the best customer service! This is in addition, of course, to the fact that they have THE most awesome clothes for girls and little girls! My grand daughters LOVE Athens gifts they have gotten from us over the years from Joyfolie!