• Judaica Web Store

Judaica Web Store

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Overview

Judaica Web Store has a rating of 3.1 stars from 279 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Judaica Web Store most frequently mention customer service, and dead sea. Judaica Web Store ranks 1st among Jewish sites.

  • Service
    22
  • Shipping
    21
  • Returns
    13
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
12
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How would you rate Judaica Web Store?
Top Positive Review

“Eliphaz Handmade Leather Sandals”

Lyndell M.
2/15/24

My order arrived today, and I can not express how delighted I am in the superior workmanship. I love these sandals so much! Perfect fit. Thank you so much. No where can deliver such a Beautiful hand made high quality sandal. I cannot wait to show these off and recommend this store

Top Critical Review

“Scammers”

gamdesign o.
3/23/24

They sent me a damaged product and refused to sent me a full refund even after promising. They are liars and scammers. The worst company I've had the misfortune of every buying from!

Reviews (279)

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customer service (64)
Thumbnail of user noral53
California
1 review
0 helpful votes
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June 9th, 2020
Verified purchase

The items we ordered from JudaicaWebStore.com are high quality, very special. They arrived promptly. We plan to order from this website again in the very near future!

Thumbnail of user arikb2
Arik B. – Judaica Web Store Rep

Thank you so much

Thumbnail of user roslynp7
New Jersey
1 review
0 helpful votes
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July 9th, 2018
Verified purchase

Well packaged, on time delivery, beautiful gift for a graduate. I was extremely happy with the ordering process, and of course thrilled with the arrival of the beautiful art work.

Thumbnail of user jenniferj24
Missouri
1 review
14 helpful votes
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December 23rd, 2013

Do not order from this store! I ordered a gift for my mom, Paid the extra 34.00 to have it delivered in 2-4 days! It has been 8 days and it has not been shipped! Very disappointed!

Thumbnail of user carolem133
Illinois
1 review
0 helpful votes
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April 21st, 2020
Verified purchase

I love ordering from Judaica Web Store! What ever I receive is just like the pictures. The red bracelet and the necklace were exactly what I wanted. Thank you

Thumbnail of user arikb2
Arik B. – Judaica Web Store Rep

Thank you very much!

Thumbnail of user simont96
New York
1 review
3 helpful votes
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August 4th, 2020
Verified purchase

I had a problem with not receiving an electronic receipt and the response was prompt and courteous.
Shipment was very fast and the product was great.
I would recommend this site.

Thumbnail of user arikb2
Arik B. – Judaica Web Store Rep

Thank you so much

Thumbnail of user alters
New York
1 review
0 helpful votes
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December 5th, 2019
Verified purchase

I have purchased several items here and have never been disappointed. Customer service is very responsive and easy to work with. I will continue shopping here for Judaica for myself and for gifts.

Thumbnail of user arikb2
Arik B. – Judaica Web Store Rep

Thank you very much!

Thumbnail of user christinem584
Colorado
1 review
0 helpful votes
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December 31st, 2019
Verified purchase

Every time I buy something, the product arrives in the time they tell me, and I have not had damaged products ever, in the years I have been buying from them. Love their products!

Thumbnail of user arikb2
Arik B. – Judaica Web Store Rep

Great, thank you so much!

Thumbnail of user anthonyj331
Ireland
2 reviews
0 helpful votes
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April 24th, 2020
Verified purchase

I was alerted to an email in relation to sale and logged on the link to the website. Easy to navigate and place orders as was confirming and payment. Very very quick delivery.

Thumbnail of user arikb2
Arik B. – Judaica Web Store Rep

Awesome, thank you!

Thumbnail of user davidh3824
GB
1 review
0 helpful votes
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April 21st, 2020
Verified purchase

Very good, we have bought many items and we have not been disappointed with anything so far indeed we are most impressed with your service and we are most supportive of Israel.

Thumbnail of user arikb2
Arik B. – Judaica Web Store Rep

Very much appreciated.

Thumbnail of user silviav18
GB
2 reviews
0 helpful votes
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August 14th, 2018
Verified purchase

Excellent service and the product was of superb quality. It arrived early and very well packaged.
Excellent service and the product was of superb quality. It arrived early and very well packaged.

Thumbnail of user annec306
North Carolina
1 review
0 helpful votes
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January 7th, 2020
Verified purchase

Beautiful jewelry, very reasonable prices, great value for the money, quick delivery, and excellent customer service! I highly recommend this company!

Thumbnail of user davidb4007
Australia
1 review
0 helpful votes
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March 9th, 2020
Verified purchase

Exceeded my expectations on quality of product. Good value for money. I'll be coming back. It took a little longer than expected to receive in international post.

Thumbnail of user arikb2
Arik B. – Judaica Web Store Rep

Thank you very much for your order and feedback.

Thumbnail of user millieb3
Israel
7 reviews
26 helpful votes
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August 18th, 2014

DO NOT TRUST THE NEGATIVE REVIEWS! I have ordered Ahava products and other Dead Sea cosmetics from this site for many years now and am always satisfied. They carry product lines from Ahava that you can't buy in other places online and brands I haven't seen before, like Edom and Elemin. The prices are usually a lot less than I see in the store or other places.

It is a good place to find Jewish themed gifts and I have purchased quite a few items, off the top of my head bookmarks, challah covers, some decorations for my home and some gifts for weddings and bar/bat mitzvahs.

Tip for consumers:
They send out emails with items that are on a special sale.

Service
Value
Shipping
Quality
Thumbnail of user tj117
District of Columbia
1 review
0 helpful votes
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October 6th, 2019

Last month I purchased a gold plated pendant, necklace, and giftcard from them. The necklace and pendant arrived completely tarnished and grey and there was no giftcard. Their site clearly states on their return policy they will give you a full refund for product defects. This was a product defect and missing giftcard, and they denied me a refund immediately. This is why I shop on Amazon and will continue to shop there for jewlery. I should have read reviews about this company first as they have poor reviews and I see why. They purposely sell tarnished jewelry. They even admited in an email to me that they forgot to polish the necklace and instructed me to do it. I had pictures to prove the tarnish and discoloring but they ignored it and denied me a refund no further discussion. They were very rude. This grey tarnished jewlery is not what I paid for, and polishing did not work. This is not gold plated it's fake, fraudulent metal, and their resistance to give me a full refund shows they dont care about their customers and knowing sell poor quality jewlery with false advertisement of refunds that they do not offer. Stay away from, go through Amazon as they process refunds and take care of their customers concerns.

Thumbnail of user arikb2
Arik B. – Judaica Web Store Rep

There are a few misunderstandings in the customer complaint above on which we will comment.

1) “Their site clearly states on their return policy they will give you a full refund for product defects. “
Comment: Tarnished jewelry is not a defect. A gentle polish will do to solve such issues. Sadly our polish instruction do not seem to have been followed in this case. Also, we clearly state in our return policy that customized items are not returnable.

2) “They purposely sell tarnished jewelry.”
Of course not.

3) “They even admitted in an email to me that they forgot to polish the necklace and instructed me to do it. “
Comment: If we forgot, how can it have been done by purpose? Besides, not in any form did we write the word forgot in the correspondence.

4) “I had pictures to prove the tarnish and discoloring but they ignored it and denied me a refund no further discussion.”
Comment: Sadly the customer seems to have forgotten that we out of goodwill actually have promised to issue a partial refund for her inconvenience.

5) “They were very rude. “
Comment: Interestingly no quote of that rudeness is presented.

6) “This is not gold plated it's fake, fraudulent metal, “
Comment: We are selling hundreds of these every year without any such complaints manufactured by one of our certified jewelers putting assayer's marks on all gold and silver items.

Thumbnail of user christineh407
Connecticut
2 reviews
0 helpful votes
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November 21st, 2019
Verified purchase

I email about missing item in my order IMMEDIATELY received refund. Very happy with Judaica Web Store. Purchased items for my Jewish friends. Very nice selection.

Thumbnail of user arikb2
Arik B. – Judaica Web Store Rep

Hi Christine,

Thank you very much for your order and your feedback!

All the best,
Judaica Webstore.

Thumbnail of user darrellg49
Texas
1 review
0 helpful votes
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June 12th, 2020
Verified purchase

I just got my order of top quality merchandise from Isreal. My order consists of a free standing desk Isreali flag, frankincense and myrrh anointing oil, as well as several label pins.

Thumbnail of user arikb2
Arik B. – Judaica Web Store Rep

Outstanding

Thumbnail of user joyg71
Philippines
1 review
0 helpful votes
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December 5th, 2019
Verified purchase

At first I was hesitant to buy because of some trust issues but then I was so glad that I received my order and the sound is soooo good! Thank you thank you thank you!

Currently buying 2 more pieces

Thumbnail of user arikb2
Arik B. – Judaica Web Store Rep

Thank you so much!

Thumbnail of user antonl40
Lithuania
1 review
0 helpful votes
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April 21st, 2020
Verified purchase

So far I have purchased two kippahs and I am very satisfied with them and with the quality of Judaica Store services. I received the parcels quite quickly.

Thumbnail of user arikb2
Arik B. – Judaica Web Store Rep

Outstanding.

Thumbnail of user carterb47
Texas
1 review
1 helpful vote
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December 2nd, 2019
Verified purchase

Hello, I was awaiting my shofar and was upset to see that it had a good bit of chip and scratches along it... I'm sure it was shipping but I was quite upset

Thumbnail of user ronif1
Florida
1 review
4 helpful votes
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April 26th, 2017

I ordered 2 pendants from JudaicaWebStore- 1 with a silver chain and 1 with a silicone cord, which I paid extra for. Although the pendants are lovely, the weight is lighter than I had hoped for the price, and the silicone cord really cheapened the piece. I emailed the business and told them I was dissatisfied with the silicone cord, and asked if I could send it back to be replaced with the silver chain, which had been the same price. They told me I could put it in an envelope with $6.00 for return postage, and they would send me the silver chain. When I went to remove the pendant from the cord, the pendant opening was simply too small to go through the clasp, so I cut the cord, right at the clasp, and sent all the pieces back, with my $6.00. Well, I received an email telling me they would not replace it, as it was "broken". I explained that I simply could not take the pendant off without cutting it ( btw- the cord is a piece of...- and the clasp can be easilly put back on by a jeweler). I have been emailing them back and forth, and they keep saying I sent them a broken cord, regardless of how I explain why I needed to do this! It would cost them NOTHING to provide good customer service. I will NEVER do business with them again, and want to let everyone know that the customer service is awful. In this day and age, with so many choices, and so many companies providing great service, there is simply no reason to shop here.

Thumbnail of user danielc1739
California
1 review
0 helpful votes
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June 12th, 2020
Verified purchase

I love the Holy Oil I ordered, it is exactly what I'd hoped for. Also great customer service when I wrote about my product I ordered, I would highly recommended this company thank you.

Thumbnail of user arikb2
Arik B. – Judaica Web Store Rep

Thank you so much!

Thumbnail of user berkmanw
California
2 reviews
0 helpful votes
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July 23rd, 2020
Verified purchase

I ordered the Shema silver necklace and the Yair Emanuel Bat Mitzvah embroidered jewelry box for a special young woman. I was very happy with the purchase and proud to give it as a gift.

Thumbnail of user arikb2
Arik B. – Judaica Web Store Rep

So good to hear

Thumbnail of user angelap269
Australia
1 review
0 helpful votes
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December 8th, 2019
Verified purchase

I am very happy with my purchase
Haven't had sandles off my feet since receiving them
Had people ask where I got them from and have passed on all information

Thumbnail of user arikb2
Arik B. – Judaica Web Store Rep

Thank you so much!

Thumbnail of user kaster
Mexico
1 review
0 helpful votes
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November 26th, 2019
Verified purchase

We bought a Tallis for our son as he became a Bar Mitvah and he found exactly what he wanted in this store. The shipping was fast and the rpoduct was exactly as advertised. Thank you!

Thumbnail of user arikb2
Arik B. – Judaica Web Store Rep

Thank you very much!

Thumbnail of user elizabethd660
Massachusetts
1 review
1 helpful vote
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July 20th, 2020
Verified purchase

Very good how all came in the packaged and nice quality on the items would recommend for everyone to buy from this amazing site it's a blessing GOD BLESS...

Thumbnail of user arikb2
Arik B. – Judaica Web Store Rep

Thank you so much

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Judaica Web Store brings you all the leading Judaica and Israeli brands for low prices. AHAVA, Hazorfim, Yarden Wines, Israeli books, music, DVDs and many more.

Company Representative

Thumbnail of user arikb2
Arik B.

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