Judaica Web Store

I love every single thing I bought. I have never been disappointed.
Great and very helpful customer service too. I had a little problem with one of my order and it was solved in no time.

I've placed my order on 10/10/2012. Have not seen it yet, it's been almost a month. Paid with pay pal and the website is showing that there is still money due even though they said that they shipped the item and provided me with the tracking number which is not very informative, just tells me that some item left Israel on 10/28/2012! THIS IS A TRAP! DO NOT BUY FROM THEM!

I'm very grateful & happy when received my order; because, firstly, coming from my beloved Yisrael, second, this pendant is very significant think to us.

Although I can't see the jewelry in person, what comes is exactly as described and always a great price. I will keep going to JudaicaWebStore for all my Israeli jewelry.

I ordered another custom ring 2 weeks after receiving my first ring. Again, the quality of the fabrication and design couldn't have been better. Shipping was quick. Great company!

Bought the king solomon sandals. They were way too big. If you purchase these buy a size smaller. Does not look like the picture. Would never purchase these again.

Here's a summary of my experience, and the accompanying response from the company:

My complaint, after getting my products very late:

This is unacceptable.
Your website did not make note of the 4-6 day processing time at any time during checkout, and your shipping policy isn't even written in standard English. (In English, "availability" is not used as "processing time").

A reasonable person looking at shipping times on a website follows logical standards, considering the shipping time, not adding an extra seven extra days so that the product can be shipped. If it takes you an extra 4-6 business days, you should amend the shipping time for that option to 6-10 business days.

Regardless of this, I inquired about the status of my order before it was shipped, specifically pointing out that the only reason I paid express shipping was because I assumed it would get here within a week, and also asking to refund the express shipping (and ship it normally).

I do not appreciate how you continued to send it via express shipping, wasting money.

Unfortunately, unless this is rectified, I do not think I will be purchasing from you again.

Response:
Shalom John,

Thank you for your comments. We try and make all relevant information available. Not everything can be mentioned in 1 screen.

It is impossible to reach anyone by phone or email at JudaicaWebstore and messages are ignored. I had a problem with a product and cannot get any assistance, not even to return it.

I tried to buy a gift card. The website told me payment was refused so I tried again, and again,... Five times I was charged after five times being told the payment was declined and the recipient never received the gift card. I contacted the store and after nearly a week still have no reaction. Shame, shame. AVOID THIS STORE AT ALL COSTS!

I recently purchased a Minorah, it is beautiful, just as it was portrayed in the advertisement. It arrived well packed and we are delighted with it. Thank you for such good service.

Great customer service, convenient online order set up, and amazingly painless return experience (thank you, Tzvi!). Order tracking could use some improvement; otherwise, really great webstore.

I was a bit worried about customer service from other reviews but they got it to me very fast so i think i may of got lucky or they have improved their customer services significantly recently

I TOTALLY WISH THAT I WOULD HAVE SEEN ALL THESE BAD REMARKS ON JUDAICAWEBSTORE. EVERYTHING THE PEOPLE HAVE WROTE ON THE SITE IS TRUE. I ORDERED SOME WINE WHICH I COULD HAVE BOUGHT ON LINE FOR ONLY $15.99 WHICH I PAID $24.99 AND ALSO PAID THE ANOTHER $1.55 EXTRA. I HAVE E-MAILED THEM SEVERAL TIME AND GOT NO ANSWER. I BELIEVE THEY SENT ME THE WRONG BOTTLE OF WINE. THEY ARE GOING TO REAP WHAT THEY HAVE SOWN. GOD KNOWS WHAT THEY ARE DOING AND THIS IS WRONG.

Y'all are dishonest you say if we write reviews use and 12% off you never did. I find that very dishonest. I sent the emails nobody responded but y'all took my money

I had ordered the candlesticks as a group gift for my daughter's shower, which had to be postponed along with her wedding due to Covid 19. Also, because of the virus, I have been temporarily laid off from work and am living on a very tight budget, as many people are these days. Since the candlesticks were $700 CAD, and I had paid for them in advance of the upcoming shower, expecting to be reimbursed, I requested that I be allowed to return them without a 15% restocking fee due to these extenuating circumstances. I was willing to pay the shipping charge back to Israel, and I would reorder them again next year. They suggested I keep the candlesticks since I would have to pay for shipping again next year and I was told that they would not accomodate my request to waive the restocking fee. I was disappointed that this company, under these circumstances, did not have more compassion and understanding of the situation. My daughter had chosen many items for her registry from JudaicaWebstore.com and she has now removed them and will shop elsewhere. We don't want our guests to have any more issues with these thieves!

I have been very pleased with everything that I have purchased from JudicaWebStore. My last purchase was an IDF Coffee Cup. As I drink my coffee in the morning, I think of the brave men and women that I met while in Jerusalem. Without JudicaWebStore, I wouldn't have this cup. I order over the internet and the experience is fantastic!

A first-time buyer, I look forward to shopping at Judaica again. I received the exact information I needed - that I had bought a product from them and how they would get it to me.

I was very pleased with the Shofar and your quick service in sending it to me and also I appreciate the advice you gave me on where to find lessons on how to blow the Shofar correctly, and I'm playing it now, many thanks.

I ordered a Father's Day Gift on June 9th and even paid for the EMS (global/express 2-4 business days shipping) and it's Father's Day, June 19th and I have no gift for my dad. I haven't even received my shipping order email so I can tract the order. I should have read the reviews before I made the purchase. I had no idea, this was my first time using them. So disappointed! I have already sent an email to their customer service but haven't heard back from them yet. TERRIBLE! TERRIBLE! TERRIBLE! I'm never using them again!

I have ordered things red string bracelets from Judaica webstore for years and they usually fall apart fast but they were so pretty I kept ordering. Until the last one I ordered was the wrong size. I returned it exactly according to their instructions. It was sent by air and arrived in Israel in 3 days. A month later I asked them and they said they hadn't received it. I told them it went to Tel Aviv and my post office in the U.S. said that was where it went. Ben, who I was told to return it too, then said, oh, that is our sorting center, we should receive it shortly. Another month went by and they still stopped responding altogether. I advise anyone NOT to trust them. A lot of items are inferior and the ones that look good, are very expensive. If you ever return anything do not expect to get it back. They tell you what the actual value is and then they expect you to insure it and get your money back that way. The insurance is often more than it costs for the item, shipping back and forth, it isn't worth paying for. Don't trust them.

Large selection of the newest coolest items Israel artists are making, items came exactly as described and considered the fact they ship from Jerusalem they arrived faster then I was expecting

We placed a large order and the item received was different then the item pictured. No response on their part despite multiple attempts to contact them to return the items. Don't order from them!

My experience with JudaicaWebStore was very good. Both items I ordered were delivered quite quickly and they were both very nice quality and exactly as described. I am pleased! Thank you.