JustAnswer

I got quick and very useful advice on a problem with my washing machine and I was happy to pay the $5 fee (advertised as "refundable"). However, four days later, an email arrived saying that my membership would automatically renew the next day for $37 per month. Unfortunately, I had no internet or cell phone service to see the message, let alone cancel the service within that very short window. When I called to complain two days later when I saw the message, I was told I had agreed to automatic renewal when I registered. They refused to cancel the charge, but did cancel the automatic renewal going forward. So be forewarned, you should cancel the service immediately after you have received an answer to your question, or you will get trapped into paying a very high monthly fee.

I just realized I have been paying $29 a month for a service I don't even remember agreeing to. I saw it was $5 to ask a question and paid that. To be honest, I had been up all night with a sick dog, so I was slightly delirious at the time and failed to read the fine print.
When I noticed the charge on my account today, 4 months later, I called to ask for it to be reversed. They refuse to refund me stating I was notified of the membership fees. They do not send any reminders that your membership charge is occurring, and customer support is clearly outsourced and offers very little help.
I asked if I could have at least one or two months refunded since I never used this service because I didn't even know I had it. But, they refuse to offer any refunds so I guess my $5 question has now cost me $150. I definitely got hoodwinked.

I asked a legal question to which I was told I had no recourse. Since I am not a lawyer, will give that one benefit of the doubt and assume advice was candid and solid. However the intro when they collect your details they tell you $1 to continue the chat. If you click continue you are charged $61 dollars even if you cancel the membership (that you didn't sign up for) without using it. Is this legally fraud - probably not, but it is a deceptive and unethical practice.

Matin helped me with a problem i was having getting email to voice. He was very patient and understanding and he fixed it for me

very helpful and accomodating to my needs and fixed the issue

I tried to use this site to get a quick mechanical answer when I was in a jam. The question was responded to but not answered in any helpful way. Then the charges started. I have a lot going on with my CC for my business so I did not notice until now. They refused to refund any portion of 1 years worth of fees even though I only asked that first question the whole time. This is a great example of the bottom feeder Internet. Beware.

I would have nice if Donald followed up with me, I was not sure I ordered the right screw. Would like to have asked him. His thoughts.

They advertise that they'll answer your question for $5 but they really charge you $5 plus and additional $39 as a monthly membership charge that they'll keep charging you every month until you cancel. Not only that, but their mechanics have no idea what they're talking about. The person they connected me to, which was supposed to take less than an hour but actually took until the next day, basically told me to consult a local expert. What a joke.

I have a sick dog and didn't want to drive hours for a vet. Signed up, had a vet chatting with me within minutes through their app. It cost me $5 plus $35 for the monthly, so $40 total, which is a steal compared to a vet visit. Pinpointed the exact problem and told me where to go buy the stuff needed to help her. Perfect use of good technology. A+.

Thank you as you confirmed what I thought was going on during Test Drive and how to approach with the Dealer.

JustAnswer has a big $1 button that appeared to be their charge to verify your credit card, but then, without your approval, they made additional charges. Very deceitful!...and no refund after complaining to Customer Service. Beware!

I am downsizing and posting items online for sale. I am relying on Just Answer experts to make sure I price my items correctly.

Having trouble with a ebay order and was directed to their chatline, which in turn put me onto justanswer. A$2 recoverable fee was mentioned, but when you join, you are charged $66 and a further $66/month for a subscription. I immediately cancelled the subscription, but am still being charged for the original query. Totally deceptive and preys on the less sophisticated internet users.

Gentleman helped me out quickly, very respectful, clear, and knowledgeable. I would highly recommend this service.

This was my first experience with Just Answer, and it was excellent. I had a fairly complicated legal question, and Jim got back to me very quickly with an answer. Thanks!

The attorney referred me to several lawyers in my location who specialized in HOA and homeowner issues.

I asked a question on December 25 that was never answered. I called on 4/5/2021 to cancel my membership. I was told everything was taken care of but here we are two months later, still being charged. The customer service chat is run by bots. I had to go through 2 bots before I could chat with a real person who took care of my request. Time will tell if they actually cancel my membership this time. I attached of the unanswered question made back in December

Pathetic. Just wanted to activate my account, not want ng to fin d the HolieGraille and acquire more fees

Less than saitisfied

We called for help with our dog. Paid $40 and wasted a lot of time. I could have gotten the same advise from my Mother who is not a vet! We ended up going to an emergency clinic that evening. Unfortunately we wasted hours with JustAnswer and some money as well.

There is a fine print 'gotcha' clause after you pay for one answer. 2 months later you are charged a membership $30, maybe more. In initial billing it should tell the consumer upfront, not hidden, that your 1st answer is this $ amount, PLUS a membership fee to be billed in 2 months time.

I read an answer on this site… and was charged (without giving my credit card information to them) for one year subscription, un-refundable, by the way.
All I can say is buyer beware especially if you don't know you're buying it and my bank keeps popping up with it's a fraud so choices yours

This company is a joke. I requested a membership cancellation and refund and got nothing but a big runaround. I would suggest not to use this website if you don't want to loose money out of your bank account. It said it was $1.00 and they charged my account $46.00 resulting in a $15.00 overdraft fee. I am very angry over this.

I can't believe how quick I received responses on my questions, in all types of legal matters both with estate law and personal injury matters. The information I received is useful and It's well worth the cost because you just never know when you will need legal advice. I recommend this site and app to all who need reference from a customer.

The chat bot "Pearl" invited me to ask my question to a lawyer and stated that it would be a $2 fee, fully refundable. Gave me a link, and I signed up. She made no mention of an immediate monthly fee. I was charged $66 and the company refuses to refund me, citing some small print. I don't respect businesses that mislead customers then refuse to make it right.