JustFab

So I was browsing through facebook and I saw an ad for fall boots from justfab. It said for first time customers you can pick any pair of boots for $9.99 so I looked through the selection and picked the ones I wanted and paid for them. The total came out to be $14.96. Well come to find out, in order to get that 9.99 deal you have to be a VIP member but nowhere did it ask me if I wanted to be a VIP member or the regulations of being one. So, with me now being a VIP member, it automatically takes $40 out of my account every single month. I called and canceled and the lady was pushy and I had to speak with two different ladies before I could cancel because they would do everything they could to scam me some more. Just save yourself the hassle.

I received a notification that the package was delivered but it never arrived, I tried to contact the shipping company but they didn't answer me either and I haven't received my boots.
I hope you can help me, thank you very much.

I am sorry but when a company's customer service can not properly understand why I have not recieved the item and I just keep getting told to wait on the line. A 5 minute phone call was turned into a 22 minute phone call because the representative that spoke poor english kept saying wait stay hold when I had been waiting. We confirmed my address like seven times it did not change from the first time. They are not even worthy of one star. You do not tell your customer to sit, wait, etc when you have to reconfirm everything seven times. I am sorry but you have to be more polite while giving customer service on the phone.

Total scam! Bought a pair of shoes for my daughter for Christmas and was unaware that I had signed up for some VIP thing which took £35.00 out of my account every month unless I clicked 'not this time ' or some such drivel. Once I discovered money had been removed from my account and go on the phone to stop this so called membership! After ages talking to someone, I got absolutely no where. They tell you that you get an email to warn you that you can cancel their offers but I have not received one. Today is the 1sr of Feb and I should have received one, but no, I have gone into their website to click the cancel box and now have been on the phone to my card company to cancel my card to stop them from removing any more money from my account. Disgusting company. Don't touch with a barge pole!

Awful costumer service that literally sounds like every word is being read from a script, literally will not help you and dodge your questions.
They will take 39.95 out of your bank account every month with no way of getting it bak, the shoes look cute but are awful. Cheap materials, uncomfortable and not the same as the pic online.
Literally dislike everything about justfab and its practically a scam so be very careful.

I din't receive my notice of an impending charge to my account more than once. I ended up with 3 credits which they refused to refund. After much discussion, they agreed to refund 2 credits and assured me the chargeback would go through within a week. It never has. I would've signed back up after my money situation improved if they hadn't cheated me. The $80 they held onto cost them $100 of dollars in profits from me. I tell everyone about how they treated me. I'm considering a call to the Better Business Bureau if I can't resolve this and I am going to post about it on every site I can find.

Had hundreds of dollars in "my account". Anytime I ever selected anything that I wanted to purchase, it was never in stock. Even when 1 item out of 11 was available, when I got to the shopping bag, it said that my credit card would be charged for the order. The site would not let me change my credit card information. I called in and the representative hung up on me when I asked why my credit card would be charged. (No, I wasn't yelling or cursing). It is by far the worst website experience I have ever had. I believe the performance issues are intentional so that customers can't use their accumulated funds. No order # - the system would not let me order without charging my card.

I've been loving these shoes! The colors are fun, and they're surprisingly good quality. My only two hang ups are that the bottoms are soft and slippery, so I just bought those non-skid shoe bottom sticker things, which has worked great. Also, the sizing is inconsistent. My first haul, I bout in my size 7.5 and they all fit. My second haul, the 7.5s were too big, so this time I ordered 7s and they are too small. So far exchanges have been fine, but they take a little while. Overall I'm enjoying it.

Yes, JustFab has a weird business model that's obviously meant to get money from you when you forget about your subscription. But if you know what you're signing up for that shouldn't be an issue.

Here's the real problem - these shoes are UGLY. They style and photograph the shoes to make them look nice, but when you actually get them in the mail they are sooooo cheap-looking and uncomfortable. All of the "discounts" they give you are such bs. The shoes are only worth 20 bucks to begin with, don't pretend like it's some great deal.