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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Shopping is made easy with JustFab the styles are super cute my favorite are the bundles
Hello Rosa,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing JustFab products! We hope you will always have a great experience with us in the future!
Best,
Allison
The boots were everything I wanted, I couldn't have have chose a better company for my choice of boots.
Hello Gabriella,
We are glad that everything worked out for you. We here at JustFab do our best to provide great products. We appreciate your feedback and would like to assure you that we will strive to improve our customer's satisfaction.
Best,
Allison
Refuse to help when you have a problem or to track order status. Took my money and I didn't receive product.
Hello Chris,
Thank you for sharing your experience with the order you never received. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Boots were way to small will never order boots again
Hello Suzanna,
Thank you for writing a review! We value your feedback on the items you got from us and would like to address your concern. Our Member Services Team will reach out to you right away.
Best,
Allison
My order never arrived. Your way of shipping is the worst I have ever seen. I work in logistics and that shipping company you use is by far the worst I have ever delt with not very reliable.
Hello Jackson,
Thank you for sharing your experience with shipping and handling. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Everything was good, except that the shoes seem to be bigger than I expected so for those planning to purchase, choose a size one level lower than your usual :)
Hello Pam,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the size of the items you got from us. Our Member Services Team will contact you right away.
Best,
Allison
Ordered shoes for the first time from Just Fab. They came super fast but were slightly too big. I called customer service and they made the exchange process so easy for me. Will definitely continue to shop at Just Fab!
Hello Winter,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the services we provide for our members. Hope to hear more from you in the future!
Best,
Allison
I always have great experience with the service and the prices but sometimes when I order boots they seem too small around the calves.
Hello Shantaee,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product size. Our Member Services Team will reach out to you right away.
Best,
Allison
It was a great shopping experience they made it easy and accessible.
Hello Sydney,
It’s great to read your feedback about your shopping experience and we appreciate you taking the time to share it with us. We aim to provide the best service for every member!
Best,
Allison
I had a lot of compliments for my boots, of the 4 I bought only one was the most comfortable of all, I guess because they were the ones that didn't have a heel, but the others with some heel were also relatively comfortable, the only bad thing is that they took a long time with shipping, my shoes arrived just on the day of my trip, next time I
Hello Grensser,
Thank you for providing feedback about your experience with the shipping and handling! We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
Got 2 pair same boots and not other order. They responded to earlier complaint saying i could lose all my credits and not use all at once before canceling
Hello Christina,
Thank you for writing a review! We value your feedback on your order and VIP membership and would like to address your concern. Our Member Services Team will reach out to you right away.
Best,
Allison
My items fit true to size. They came timely. I love the shoe! Super cute and perfect for spring. Will look good with jeans and a skirt.
Hello Gabrielle,
It is our desire to keep you satisfied with our unique styles. You are our inspiration for doing our best. Thank you and remember, we value you!
Best,
Allison
I almost never return the shoes. Only reason would be due to me picking wrong shoe heel height.
Hello April,
Thank you for bringing this to our attention. Your feedback about the product you got from us will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Got two pairs of shoes from Just Fab and couldn't wear them, one didn't fit and the other made a squeaky sound every time I took a step. Very poor quality shoes. Very unhappy, would not recommend to anyone.
Hello Liiana,
Thank you for sharing your experience with the products you got from us. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Beautiful boots! Shipped quickly. My only suggestion is I wished Sherpa boots came with care instructions.
Hello Lisa,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product care guide. Our Member Services Team will reach out to you right away.
Best,
Allison
I purchased two items from their website on February 11, on February 12 I received an email that said my package has shipped. When I clicked on the Pitney Bowes tracking number it says "label created" and also it says awaiting carrier pickup. It has been over a week now and when I did the live chat I was informed my package has left and has been shipped. It still was in a state of "awaiting carrier pickup" I chatted several more times and was informed of the same thing. I reached out to USPS and they informed me they were NOT in possession of the item they do not have it and that ONLY a label had been created. I contacted JustFab again through chat and FINALLY was informed that my package HAS NOT left the warehouse and it has yet to be shipped and that my package has not been lost. Please stop giving scripts to your agents telling customers that their package was shipped when in fact only a label was created. If my package was shipped where is the tracking number and if my package had shipped and was picked up how come it has yet to be scanned in by USPS? This was not a postal service issue but a JustFab issue. If you print off a label from any site it shows on the receivers end as being shipped when in fact it has not. Another business does the same thing when a buyer buys something, as soon as the seller prints off the label it will say ship or awaiting tracking number on receivers end as well as buyers. I have never had issues with JustFab before but damn, this is ridiculous and will no longer do purchases through them.
Hello Nicole,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the shipping and handling. Our Member Services Team will contact you right away.
Best,
Allison
The order came quick... The shoes and sweater match perfectly! Haven't worn them, so can't rate the comfort of the shoes - but I've ordered other items and never had any problems in the past!
Can't wait to wear them in Key West next week!
Hello Kelli,
We are glad that you are satisfied with the items you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Allison
I have no idea where my purchase was delivered. The photo of the delivery was someplace I don't recognize. I called customer service and they said they would have the delivery driver retrieve that package and redeliver the same day. That never happened. The online customer service chat is so ineffective that it shouldn't even exist, and the automated phone system is designed to run you in circles.
Hello Stacey,
Thank you for providing feedback about your experience with the order you never received! We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
I ordered a size 8, because that's what I wear in ALL my shoes, and it was too small. I didn't want to go through the hassle of having to return them so I just kept them but I can't wear them.
Hello Eloisa,
Thank you for writing a review! We value your feedback on the product you got from us and would like to address your concern. Our Member Services Team will reach out to you right away.
Best,
Allison
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jasy,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product size. Our Member Services Team will reach out to you right away.
Best,
Allison