JustFlowers

I used Just Flowers before with no problems as a regular customer. Recently, I was surprised at the bungled service from check out to delivery. I'm not using them again.

This company subs out the orders to a crampy local florist that's sends an arrangement in a kids Easter basket. What was delivered was distasteful, beat-up, half dead, and tiny compared to the large size I paid for. Then they wanted to credit just $15 back. They're customer service sucks. They have no integrity. YOU WILL NOT BE HAPPY WITH END RESULT. ORDER SOMEWHERE ELSE!

#*******, I left message with your customer service and was called before I posted on Facebook, with no interest in solving the problem. Received a call today from Teresa. She kept saying the same thing that somehow I knew they had the right to charge me more money the next day? I asked VISA to look at the Just Flowers web site and the Visa lady could not find any disclosure about local florists either. I never gave JustFlowers my email address and one of their employees after they would not cancel my order said this disclosure is found on my email billing information. They charged me additional $13.00 (16.55 CAN) on my card without my approval. I only agreed to $6.50, then, I called back right away and asked to cancel order. (still waiting for the refund credit they promised). Quite frankly, to say there is a minimum with local florists contravenes the competition act. I have contacted to the Better Business Bureau. Visa is also interested and will look into the matter.
With the Canadian exchange these Get Well flowers were costly for a simple bouquet. I have learned a lesson... go directly to the local florist!

Do not use this company. What you order is not what you get! I ordered a funeral arrangement for my mother and what showed up was HORRIBLE! I sent pictures immediately to the email provided and spoke with 7 different people who did NOTHING. I ended up asking to speak to a manager and asked for half of my money back as the flowers I received were worth just that. You'll see below. The manager was very rude and kept cutting me off trying to justify why the arrangement was worth it after admitting the florist (they wouldn't give me the florists info) used a different frame amongst other huge problems with it. I ended up hanging up on her after being interrupted repeatedly and being told they would not refund me any more than $60 of my $248. Keep in mind this was my mother's funeral. Even the funeral director said he's never seen an arrangement with no card saying who the florist was and it looked nothing like what was advertised. What florist doesn't advertise their work? Red flags everywhere! Do yourself a favor and order local and really research this business online and on the Better business bureau. I learned the hard way.

I purchased an exotic assortment for $119 for Mother's Day. My wife received a generic assortment, WITHOUT ONE EXOTIC FLOWER. When I complained and sent pictures, they offered me $10 off a future purchase. STAY AWAY FROM JUST FLOWERS. RIP OFF!

I ordered Flowers on a Tuesday to be delivered the same day, today is Friday and still no flowers and these $#*!s, yes $#*!s will not refund me my money, so I put a fraud alert on my credit card and stopped them from taken out my money. Never had I so much problems with a flower shop. Oh and by the way, some don't speak good English either and can't understand the messages they left.DO NOT USE THIS COMPANY FOR ANY DELIVERY OR ORDERS

My order was scheduled to be delivered Saturday May 9th. After it didn't arrive Saturday and calling no joke 15 times to speak with a representative, I was assured that the order would be there on Sunday May 10th. I just asked if there was a chance it wouldn't be delivered to let me know and I could try to make other last minute arrangements. I was Told without a doubt both orders would be there. And sure enough on Sunday night at 9pm nothing was delivered. How can you take people's money by advertising a service that you cannot deliver on.

I ordered a product from their online called over the blue horizon. Was a blue vase with calililys blue Hydrangea and assorted flowers. Pd 85.00 to be delivered on sat. They did not I called they said could not on sat had to be mon. I asked if before noon due to person getting product would be leaving. They said ok put in order. On mon at 1130 recieved text saying had to substitute. Clear vase. No blue flowers and put in daisies and red rose. This was for a sympathy delivery for a lost child named Blue. They refused to help in any way all they said was oh sorry I asked to get number of the florist they were using. They refused. The only thing they would do was give me $15 off. Would not cancelorder either. Very unsatisfying customer service. And not willing to help at all. If I cant buy what you have listed on your website then it shouldn't be listed.

Please save your time and money, go with another company!

It was mother's day and I could not find any other flower shops that provides "same day delivery" which is why when I saw that this website can provide this service, I was relieved. I was obviously so happy that I found them and that they do extended hours to cater for mother's day. My dad waited for the flowers the whole day but it never arrived. I was in another country so I could not get ahold of their customer service. I did send them an email the next day. They replied and said that it will take 1-4 days to be delivered. Why would you put a "same day delivery" advertisement if you cannot fulfill the job?! Aside from shipping fee, I even had to pay handling fee when my purchase was not handled right! It is really annoying. I then just asked for a refund but never had a reply. I sent them 3 emails yet nothing. No reply. Until now, my mother has not received her flowers nor I got my refund back. 4 days later after mother's day.

DO NOT BUY! I repeat Do Not Buy from this company. March 2023, went on line for florists in the Fort Myers area and purchased Iris of my Eye which is a bouquet of Iris's only. What was delivered was NOT what was ordered. In fact, it was a completely different arrangement that did not have any Iris's at all. I contacted JustFlowers and was told they have a substitution policy. I said that someone should of contacted me to let me know that they did not have an arrangement of Iris's to offer. Instead they delivered an arrangement that looked like flowers were bought at the supermarket and stuck them in a vase. It was so ugly and I was embarrassed that a family member received such a horrible arrangement. The cost was $44.99 and Manager said that she would reimburse me $15. I told her that she needed to reimburse full amount due to not receiving what was ordered. She replied that if I wanted a full refund that the arrangement that was delivered would have to be picked up – that is no word of a lie. Please DO NOT ORDER ANYTHING FROM THIS COMPANY. Look on the Better Business Website to which there are terrible reviews for JustFlowers

Order placed on 5/08/2020 to be delivered on Mother's Day. Well no delivery. Have contacted every number just flowers gives and can not speak to a live person unless you call to order flowers, then they give you a number that you have already called. We have sent emails, left messages and still no call or email back. As of 5/11/2020, no customer service at all. I'd give negative stars if it was an option. DO NOT GET YOUR MONEY TSKEN LIKE I DID.