Overview
JustFlowers has a rating of 3.3 stars from 5,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention beautiful arrangement, time delivery and timely manner. JustFlowers ranks 273rd among Flower Delivery sites.
Instant Feedback
Received a substitute from the original order. I was not happy because your site advertised one price but I was contacted and told I would have to pay and additional $ 35.00 for that item. I will not be using your site in the future.
I order a beautiful arrangement for my wife. For that Day.
The order needed to be changed - which I agreed to.
I needed it for that day because I hurt my wife's feelings the day before.
It came the next day to my wife in a Food Lion bag without my note saying how sorry I was.
She had no idea who sent the flowers (by the way I could have spent
$20 for what was delivered
Timothy Wren Sr we apologize for the problem you are experiencing with your order 10202625 to Mary Ann Wren. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.
Never order anything from justflowers.com! Their customer service is awful. Order flowers to be delivered on Monday, they weren't delivered until Tuesday and then they were left on the front porch when the temp was 0°. They are refusing to give me my money back.
Jessica Mattingly we apologize for the problem you are experiencing with your order 9975890 to Beverly Clampitt. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.
I placed my order on 01/23/25. I ordered early enough in the day to get same day delivery. It was NOT delivered until 01/27/25. I was told due to climate issues that it was delayed. I live not 5 miles from the delivery address and yes, we did have some cold weather, but the daytime temperatures were between 30 and 45 degrees, so I don't understand that excuse. I paid almost $18 for delivery and when I did get in touch with customer service on Monday the 27th as was told the reason for the delay and that I would get a $5.00 credit on the account on which was paid and I am STILL waiting on that. This will be the LAST order with JustFlowers and I will not recommend to anyone who asks about floral needs.
Genevieve Lawhorn we apologize for the problem you are experiencing with your order 9976905 to Julie Pugh. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.
We greatly appreciate your business,
JUSTFLOWERS.COM
800.290.5919
service@justflowers.com
I send flowers to my mother often to brighten her day as she now lives alone. Flowers are always beautiful and she really appreciates them. Thank you, JustFlowers for a great experience, great selections, good pricing, and last minute deliveries! I look forward to my next order!
Placed order from phone. Intake person struggled. Recipient could not locate senders name and had to call two different numbers to locate. This was unnecessary.
Patty, we don't have an order on file for you. Please double-check your credit card statement to verify with whom you placed your order with.
My husband and I ordered flowers for my mother-in-law's special milestone birthday. We ordered it a few days before the actual delivery date. Today was that milestone birthday and specified delivery date. We never got confirmation of delivery nor had my mother-in-law received the flowers. We had to call and then get a call back to confirm the flowers did not get delivered. This is very disappointing and not very professional.
Elizabeth, we don't have an order on file for you. Can you please reach out to us directly with your full name so that we can dig a little deeper here.
I ordered a beautiful poinsettia for my son in law in the hospital. When it arrived, my daughter said it was beautiful and he appreciated it so much. It was delivered on the day I requested without any problem. Thank you so much. I will order from you again when the need arises.
I had to battle for a refund from you people and still I believe you take no responsibility. I ordered flowers based on an ad you emailed. The ad stated you could deliver by Christmas. The email I got from you said you could not deliver what I ordered and was a substitute ok. I said that would be fine. It was getting late in the day on the 24th and I called you to verify the delivery. I was told, sorry but we will deliver on the 26th. As I told you, you people told me the arrangement would be delivered on the 24th, I did not tell you. You couldn't ever call or text that it would not be delivered as promised. I then had to battle to have the order cancelled and get a refund. That is exactly how this came down and I'm still not happy about it.
Greg, we don't have an order on file for you. Please contact us directly with your full name so that we can look further into this for you.
The flowers were delivered. Photo of flowers received does not look like what was ordered. I wasted my money.
Rolly, we are here to help. Can you please e-mail photos of what was received to service@justflowers. Com
I paid for express delivery and was given a time and the flower were not delivered till 3pm on the 8th of Jan. Also the picture that was provided was not was delivered
The recipient sent me a photo of the flowers and they looked nice. I was just shocked by the exorbitant delivery fee - more than half the cost of the arrangement.
My order was never delivered to the final destination. The bill was over $100.00. What are you going to do about this issue?
We are sorry to hear your arrangement was not received, and we apologize for any inconvenience this may have caused. Our system shows the order was delivered, and the florist hasn't told us there was a problem with delivering your order. We must first verify the delivery status before beginning the cancellation/refund process. We will contact the florist ASAP, and will subsequently contact you with the resolution of your refund/cancellation request.
Easy To Order, Quick To Receive. A very nice arrangement but the white flowers could have been a bit fresher, they seemed a little wilted around the edges.
Irene, we are here to help. Please e-mail photos of what was received to service@justflowers.com
Due to the location of the recipient, it was difficult to locate an available florist. It was frustrating, for me, but the customer service operators were helpful, polite, and supportive of my frustration. With their assistance, our daughter-in-law received her arrangement three days after the requested delivery date and loved the end product. Thanks so much.
Karen, thank you for sharing your feedback. We greatly appreciate your business.
Flowers were 4 days late … you could not deliver the flowers that I ordered. Finally, the flowers that you did deliver were terrible!
Brandon, we are here to help. Can you please e-mail photos of what was received to service@justflowers.com
Do NOT use Just Flowers! They are scammers and thieves. I ordered an $85 USD arrangement for my mother (who lives in Canada) to be delivered for Christmas and the day before delivery they messaged me and said the local company where she lives is out of stock with the flowers I chose and asked if I'd like them to send "wrapped flowers" instead as that's all they had. Considering it was for Christmas the next day, I agreed and they did indeed send wrapped flowers which had a price tag still on them that said "$25" My mother thought Safeway had sent them for some reason because the card I asked for didn't even make it into the flowers. I asked that Just Flowers refund "the difference" in cost of the two items and I was told that the local retailer says it was a bunch of equal value… $25 CAD is nowhere close to equal value ($85 usd equals $123 cad). They said they would give me a $15 credit instead but won't refund the rest of the money. Just Flowers has just made a cool $68 bucks ($100 cad) off me for doing nothing. Beware, this company is scamming people out of their money.
Troy Peliwan we apologize for the problem you are experiencing with your order 9967567 to Patty Peliwan. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.
We greatly appreciate your business,
JUSTFLOWERS.COM
800.290.5919
service@justflowers.com
I placed an order to be delivered for a funeral and 3 days after the funeral my order was still not delivered. I hope people will read my review and think twice before placing an delivery with just flowers.
ROZANNE, there is only one local shop in that remote part of Texas and their service is extremely limited. As requested, you were already issued a full refund on 12/11/2024.
Had not problem doing everything on line! My order looked very similar and the one I selected on your page.
Delivered on time, in excellent condition. I look forward to ordering from you again.
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- West Hollywood, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Ellis, you were not charged any additional feels. Because of the nature, seasonality, and regional availability of flowers and plants, it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations.