Justfly.com

Yo hice una reservacion el dia 18 de ctubre2024 para italia y pague pasajes y asientos cuando estaba en el aerepuerto de roma para regresar a miami me dijeron que mis asientos de regreso no estaban tuve que pagarlos nuevamente al regresar me comunique con justfly y nadie sabe darme una respuesta sobre mi reembolso hasta el dia se hoy uno me dice llama a la aereolinea cuando me comunique con ellos me dijeron llama a jusfly volvi a llamar mande el recibo del pago en roma y nada conclusion perdi mi dinero y nadie tiene uba respuesta para esto mas nunca saco pasajes con ellos es una falta de respeto y el customer service pesimo te nandan de uno a otro asistente y nadie sabe nada ni te ayudan es un desastre total no los recomiendo a nadie para sacar vuelos.

Justfly is not upfront about cancelations and rep lied told me I would be issued flight credit since they don't issue refunds. I tried to use my credit and they denied it stating there was a time limit on using the credit which was not listed in the booking email and not disclosed to me so they just kept my 600$. They suck

They have a no credit policy on cancelled or miss flights, they just pocket your money instead of giving you an airline credit like Expedia does...justfly are crooks and I will never use them ever again and I advise you to take your airline business elsewhere

I originally purchased a flight to Portugal for November, counting on my military son to be able to meet me there for a week to visit his 99 year old great grandmother and then return back with me. After purchasing said tickets at a reasonable price my son mentioned that he would no longer be able to go because of a military obligation. I contacted justfly to be able to transfer my tickets for another day since I was not allowed to cancel. I paid a 150 justfly fee and incurred an extra charge of 60 because of the price difference of the flight and a 199 penalty by the airline. That afternoon my son got confirmation that he would now be able to go and I immediately contacted justfly to get the tickets that I originally purchased back. They refunded me the airline penalty and the 60 difference, however, now the seats were no longer the price I got them but instead 250 dollars more. I had incurred the penalty again and the 250 on top of it. This flight with all the charges doubled in price. Now I'm not blaming anyone for the changes but in military life things definitely change from one moment to the next. The fact that I had just changed them that morning and not even 12 hours passed, and now had to pay the 250 more really upset me. I understood the penalty fee, however the over 250 ticket difference really blows my mind and no one can help me get that ticket price back. They said that my seat was sold to someone else. I never had a seat, I never reserved a particular seat, it is just another opening. If it wasn't for losing the cost of two tickets I would have simply just canceled everything because at this point I don't really feel like going anymore knowing that I am paying double what I started with.

Justfly.com lures consumers in with low rates only to notify you in a month or so that your flight is cancelled. Then, you will have no, and I mean no, choice on your replacement flight. We had to accept a 6 am red eye flight when we have a 2 hour drive to Chicago O'Hare. I explained this to customer service and they offered absolutely no assistance in meeting any of our requests. We also paid $100 more per ticket to book the later 12:35 pm flight. Do you think we got a credit for being forced to take the red eye flight? Nope…not an option. They are very good at saying "sorry" over and over. Save yourself the trouble and book your travel elsewhere!

They charged me $64 extra for booking 2 seats. There is no phone number to talk to a human being. When I finally emailed and got a human being online, they said that I knew about the charge which is NOT TRUE! I did not know there was an up charge for that. DO NOT USE THIS AWFUL "business."

You can never reach them on phone or chat with an agent online. You can't reschedule your flight on their portal. Yes they always have the lowest price but pray you don't run into issues. I had to buy a fresh ticket.

After using this platform for several years, the first time I have a problem I can't get in touch with anyone. The agent at the counter in Tbilisi Georgia didn't know anything about Type D visas and caused us to miss our flight. From there we lost 4 more flights because we had to re route to different countries. After waiting on a chat for over 8 hours I was not able to get anything. The answer was, we can't do anything. I am taking the lost because I am to blame for not getting insurance However, justfly lost a loyal customer. I will never use their platform again and I hope none who is reading this message uses it as well. Companies believe to be immune to our complaints However there is a lot of value in feedback. Goodbye Justfly

After waiting 3 FULL days, I still have not received a confirmation for my flight that's supposed to happen in 5 days. It says it's "pending." Why does this take so long? Finding a phone number to actually call requires some online research. When I did call, a recording told me it would be approximately a 4 minute wait time. I've now been waiting 33 minutes and just the stupid music playing. I've booked international travel to meet a cruise, so time is of the essence. After 37 minutes of being on hold I spoke to a human who sent my confirmation. WARNING - Justfly charged these amounts which were not told to me upfront: Airline Optional Services - Seats $35.00
Seat Request Fee $44.85
I think you're just as good going through the airline of choice. I won't use justfly.com again. Lesson learned.