Justfly.com

Horrible experience, never buy tickets from these agencies as they don't take the initiative to solve your problems once you buy the tickets from them.

I had an extremely disappointing experience with JustFly. Despite purchasing my ticket well in advance, when I arrived at the airport, I was informed that JustFly had not paid for my ticket. This forced me to purchase a new ticket at a significantly higher price. To make matters worse, JustFly's customer service was unhelpful and evasive, refusing to take responsibility or expedite the resolution process, showing a blatant disregard for their customers' time and finances.

Their failure to adhere to DOT regulations further highlights their lack of accountability. I highly recommend avoiding JustFly and booking directly with airlines or more reputable travel agencies to save yourself from this kind of nightmare.

Pros: None
Cons: Poor customer service, deceptive practices, lack of accountability, prolonged resolution time

I booked a trip through JustFly.com from Atlanta, GA, to Manila, Philippines, expecting a smooth travel experience. Instead, it turned into the most stressful and emotional nightmare I've ever endured, all thanks to JustFly.com's incompetent and downright disrespectful approach to customer service.

Unresponsive and Useless Customer Service
Due to TSA delays, we missed our flight segment in New York. What should have been a simple rebooking turned into an unmanageable disaster. Trying to reach someone for help was like pulling teeth. First, we had to deal with a bot. Then, after wasting precious time, we were connected to an agent via text messaging. Yes, text messaging—for a situation this urgent.

This method of "assistance" was painfully slow and ineffective. By the time we could even begin addressing the issue, it was too late. We missed additional flight segments and lost the ability to use our return tickets entirely.

Abandoned and Stranded
With no help from JustFly.com, we had to take matters into our own hands. We ended up booking separate flights directly with an airline just to reach our destination in Manila. This added unexpected costs, emotional distress, and endless frustration to what should have been a memorable trip.

No Accountability, No Empathy
What infuriates me the most is JustFly.com's complete lack of empathy and accountability. There was zero urgency to resolve our issue, no apologies for their failures, and absolutely no attempt to make things right. They left us high and dry without any real solutions, proving they don't care about their customers.

Never Again
JustFly.com's piss-poor customer service, lack of accountability, and outdated processes make it a company to avoid at all costs. They left us stranded in New York, missed multiple flights, and forced us to incur additional expenses just to salvage our trip.

Do yourself a favor: book directly with an airline or use a reputable travel agency. JustFly.com is a disaster waiting to happen, and I will NEVER use them again. They have no business being in the travel industry.

I purchased tickets from JustFly in October for my husband and me to travel to Lima, Peru. We had been planning this trip for six months and carefully chose a Delta flight from San Francisco to Lima with only one layover in LAX. Since we are older, shorter flights are important to us. Additionally, I am visually impaired and rely on my husband during the trip. One day before our flight, my daughter attempted to check in on JustFly's website and received a message stating that our flight had been changed without any prior notification. They informed us that we had to modify our booking but assured us there would be no extra charges. They also mentioned that we would receive compensation for the change. Not knowing what to do, I decided to call a JustFly agent, who assured me that I needed to proceed with the change and that once I did, we would receive a refund for our original tickets. He even provided his direct number and email, guaranteeing that everything would be resolved. Trusting his word, my husband and I changed the flight. When we called back to confirm, they informed us that we would now be flying with LATAM instead of Delta and that we would not receive any refund because we had not purchased First Class tickets. I felt completely deceived by JustFly and strongly believe they reassigned our original Delta tickets to someone else. The worst part was their customer service. When I tried to express my frustration, the agent mockingly told us that if we weren't happy, we could cancel our flight. But then he added that if we canceled, we wouldn't receive our refund for at least two weeks, there would be a $500 deduction for canceling, and buying new last-minute tickets would be much more expensive. A complete scam. JustFly is an untrustworthy company with terrible customer service and highly questionable practices. I would not recommend anyone to buy tickets from them. One star is too much for this service.

Bait and switch. They advertise lower prices then get all your information (including credit card) then after you hit Submit it's "Flight no longer available" then they suggest other flights that are more expensive or that are not available either. This has been going on for 2 years with Justfly and they have not improved. I've had other problems with their customer service also.

Have used justfly for years and not had many issues except a canceled flight that they did not tell me about but later fixed it. I just bought tickets to cancun but before buying any, I saw that on their website they had tickets for $650 round trip. The dates were flexible but I wanted fixed dates. So I made a mistake and called their customer service. The rep I spoke to lied to me and told me that only one flight is available with only 4 seats left and it is $730 per person. A friend of mine just booked her ticket on the exact same flight so he lied. When trying to buy the tickets two days ago, I told him that I did not see that particular flight on their website. He gave me a bogus excuse that it's because the seats are almost full and only exactly 4 seats left. He then told me the total for 4 people including child was $2700. I approved the transaction. I got a receipt for $2900 instead. I called two days later when I saw the receipt to ask why the rep told me that per person was $730 but I was being charged $758. He told me to divide $2900 by 4 people and it is $730 per person and that my 6 year old son is being charged as an adult. I received an email with receipt showing that my 6 year old child ticket is 100 dollars less than what the reps were telling me and he was being charged as a child under 12. I was told that i passed the 24 hour window to cancel the flight so they said they won't give me a refund and cant help. One rep actually hung up on me mid sentence after he told me to divide the $2900 by 4 people and my 6 year old is being charged adult fees. They are a very dishonest company. I have never spoken to a representative till today but i now know they are shady. Stay away from them if you want piece of mind when traveling or book through them and hope for the best

I booked two tickets with Justfly I paid Insurance for both tickets. Price was almost $4,000. We got COVID. I called to reschedule my flight or get a reimbursement. I sent them proof that we were not well. They told me that they will not refund the tickets, but I can use those tickets within a year. When I called Justfly to use the tickets again before the end of the year, they asked me to pay $1,000 as a penalty on each ticket making it almost $6,000. They told me to contact the insurance and also the airline. I have spent more time over the phone trying to talk to someone who can help me but all in vain. They have been giving me a run around, I will continue calling and will keep fighting to get my money back or at least get the tickets. PLEASE, PLEASE Do not get tickets from Justfly. They don't care about us customers. Once they get your money, they will not want to hear from you again. I have attached proof.
I still have a case pending. Very, very upset customer.

Just don't use JustFly period. They take big advantage of delayed or cancellation to steal your money. You save some money compared to booking directly with the airlines but JustFly is very hungry for free money! So when you need to change something or cancel it because of a valid reason, they will provide you with a very vague reason why you couldn't cancel and get a refund. And you'll end up really frustrated! I purchased 2 tickets from them for $2566 and I ended paying $4743 to get to the final destination, they screw people so bad

Date of experience: August 30,2024