I've been buying my games from kinguin since ~2 years they are the best <3
If you have a problem they will handle it in a minutes via live chat
The best of the best.
I had to confirm my account and it was absolutely fast. Within a minute I got helped and another minute later the verification was done.
Fast buy and payments for games as well. Su-per!
I'm very pleased with kinguin, because everything is fast. They respond quickly to live chat and meet time. They're always online, and you can ask them about everything and respond quickly.
It's a marketplace so you never know what you will get sometimes and it is nice to know that as long as you pay for the Buyers-Protection, you are covered no matter what.
Hello Alex!
Thank you very much for sharing your opinion. We value our Customers' feedback and we're glad to hear that our shop meets your expectations. In case of any questions or concerns, we're always there to help you! Our 24/7 LiveChat will gladly issue any assistance needed.
Best regards,
Pola
I have had a really bad experience with this company.
I have ordered key for two games here a long time ago, I even paid for buyer protection.
After my purchase I got a message that those games were added to my Kinguin Game Library where I thought they where safe since they never informed that any risk of the keys getting invalid existed - that's what I had paid extra buyer protection for.
Now, after a long time struggling with a disease I am getting slowly back into life and so also into gaming - but those keys I bought don't work and kinguin refuses to replace them - despite buyer protection, despite not having properly informed that any risk existed with that purchase.
I did provide any information they wanted but they say they can't clear it up and therefore wouldn't replace the keys... well, thanks for nothing, I learned that I'm not the only one experiencing this with the "buyer protection". Their position is: "The Buyer Protection which you purchased does not guarantee you that you will recieve the replacement or refund." - well they should tell you *before* you buy!
With that slap into my face I can only advise to choose one of the attractive alternatives when buying games on the net.
Hello,
We are truly sorry to hear about your negative experience with our website and support.
We will try to amend it, however, in order for us to be able to address the issue in detail, please provide us with your order number.
Kind regards,
Tony
Great site for game and computer software. Exceptional customer support, fast and accurate technical support. Full selection of games and very competitive prices.
I had an issue with a scammer seller, now solved thanks to the customer service. I had issue in the past too, all solved without a problem. Thank you kinguin for real!
Ordered a Windows 10 Pro key. Got a license error when I tried to install it and figured I got sold a crap key. Contacted support and got walked through how to solve my issue. Thanks Kinguin!
Hugo the person who answer me was very kind and patient, i was confused because i think i was doing things correctly but hugo was right, i was wrong so now im waiting for a solution to my problem
Hello Tomas,
Thanks for writing a review and rating our store.
We hope that your issue has been resolved and we're happy to hear that Hugo was such great help.
Of course, remember that should you ever need additional assistance our team is at your disposal 24/7.
Best regards,
Pat
UPDATE 23/3/2018
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I've been buying games, gift cards, software keys basically everything from this website constantly for more than a year now and I can't be more satisfied than this! The prices are very cheap and the support agents are extremely friendly, if I was able to rate it again I would give it another 5 starts for sure! Keep up the amazing service Kinguin! Please don't go the way G2A went and ruin this beautiful service!
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I bought many games from Kinguin, and they all got delivered instantly without a delay and without a single problem during checking out!
Awesome service I'd definitely give it more than 5 star if I could.
Note: Just had an issue with an order and it got solved instantly with the LiveChat even without their "Kinguin Buyer Protection", the support agent was extremely friendly I only talked to him for 10 minutes and it felt like he was my friend for a life-time! This was the best support I had my entire life!
Hello Lawchak,
Thank you for the fantastic rating and kind words.
It's great to hear that you like our store so much and keep on coming back.
We're also happy that your issue has been resolved by our team of aces and that this didn't discourage you from our service.
If you ever need any help, be it game recommendation or an issue with your purchase, we're available 24/7 to help out.
Best regards,
Pat
I signed up and tried buying my first Game, and I was worried that I might of got ripped off, the Game didn't show up in my library, so I talked to the live team, and they sorted it out, it ended up in my library and I got my game code
Reliable and trustworthy support. They solved some of my questions with the regional restrictions that I received after buying one of the games. They reimbursed the funds that I spent.
Unfortunately, payment was cancelled. I started the live chat and was helped within seconds. Got my eurBalance back, and received a new 10% voucher because my own one was aborted. 10/10!
Great prices and great customer service! Highly recommended. Had a issue with one purchase and customer service was very helpful and got the issue resolved. Quick response in the chat-service!
I bought a windows key and it didn't work at first but talked through it very easily with a customer representative and was able to get through it very quickly and easily.
This is a great key site and I would go back to buy more. Not because of their fast and great service, But their great customer service and kinguin protect.
Placed an order and they locked my account and demanded an ID, i sent it in and they locked my account further and said they cannot tell me why and that they removed the paypal option from my account
Hello,
We are most sincerely sorry about the whole situation,
As per our knowledge, your order has been fully refunded and you are still able to make Safe Purchases on our site.
Regarding your ID, it has been deleted automatically after closing the case.
In case of any further questions please do not hesitate to contact us.
Kind regards,
Virgie
Im so pleased to service i got! Supports do good job and it was fast too! Cos support was so awesome, i can continue my shopping on G2P. So supports for the win! :)
Bought Dawn of War 2 but recieved a key for Dawn of War 1. Posted multiple support tickets over the period of a week, no reply. Seems like a scam sadly, really wanted to play that game.
Hello,
Please accept our sincere apologies for the delays.
If your issue is not solved, please provide us with the ticket ID or order number.
Looking forward to your reply,
Monika
DO NOT WASTE YOUR MONEY!
My Windows 10 Pro key does not work. I reinstalled a fresh version of Windows and it will not accept the key. There is no option to activate by phone as is stated in the instructions. There is no customer service, only a computer to chat with that does not understand the problem. DO NOT WASTE YOUR MONEY!
Hello!
We're very sorry that you are displeased with your purchase. Please rest assured that our LiveChat is available 24/7 and our Agents will be always ready to assist you. If you have an issue with a Windows key, and you wish to be transferred to a human assistant from the bot conversation, please simply type "transfer".
Please also provide us with your order number, so that we could look into the issue for you.
In case of any questions, please feel free to contact us again anytime.
Kind regards,
Pola
Overview
Kinguin has a rating of 2.8 stars from 392 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kinguin most frequently mention buyer protection, credit card and steam account. Kinguin ranks 18th among Video Games sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Vania,
Thank you for your kind words and review!
We're happy that you found your visit to our store to be to your liking and we most certainly appreciate the rating which you gave us.
As a lot of us here at Kinguin are gamers, we know how important it is to have a website where you can buy game keys at great prices and swiftly receive them.
It's our great hope that we may keep up with your expectations and deliver you a great service which is constantly improving.
Keep calm and game on!
Best regards,
Pat