Never had problems buying games, love the page and the customer services are good. Never had the chance to buy in another page because im from chile and my card it's not allowed in every payment method, so in kinguin yes, and i think they have a lot of offers and good amount of payment methods. Love that, and love kinguin.
You dont get pre-order content when you pre-order, they sell it to you after for overprice. And they can't file your complaint into one of their forms, then they wont help you.
I bought games from them before but no more.
Dear Christian,
Please accept our apologies for not meeting your expectations. We assure you that we are always trying to improve, to keep our customers satisfied and we hope to get better and better!
We are sorry that you have experienced inconvenience in regard to your purchase. We would like to investigate that case. Could you please provide us with your order number? We would appreciate that.
We invite you also on our LiveChat. Our agents are available 24/7 and they will be very glad to answer all your questions.
We are hoping to see you soon!
Best regards,
Margo
They gave me a refund or a new key if I ever ran into trouble.
Customer Support has always been top notch and today I chat with Edwin I think.
He responded as fast as lightning, I have ADD and I use dexamphetamine so I dislike waiting. I wanted to keep it formal hence why I said "dislike".
The support team does nothing but help. I can't say anything negative about them or their site, and while I am sorry for those who have had bad experiences, it doesn't deter me at all :) Viktor, and everyone else in their LiveChat team, do awesome work and get everything done quick, going far and beyond to help me. So happy I chose Kinguin over G2A!
Dear Richard,
Thank you for the great rating and amazingly kind words.
We are really happy to hear that you consider us spectacular and we are certainly overjoyed that our support team left such an astonishing impression.
A lot of us, here at Kinguin, are gamers so we know how customers might feel should something go wrong and we try to do our best to provide the same quality of service we ourselves would expect to see.
That said, we'll continue to be spectacular every day, for customers such as yourself and everyone else that comes to visit our store. After all, by gamers - for gamers.
And hey, if you have any questions, problems or even suggestions about what else can we do to be an even better website and store, don't hesitate to contact us on LiveChat or via a ticket.
Keep calm and game on!
Best regards,
Pat
Great reseller. Been a customer for years, easy and quick delivery via email with no complications.
Just now, for the first time in years, a key I bought couldn't be used because it was already redeemed. Within 15 minutes, my support ticket was answered and I got my replacement key.
Couldn't be happier with Kinguin.net.
Terrible support. Refused to issue refund or fullfill product. Support will not work towards an amicable solution after receiving USDT transferred to specified wallet as confirmed on blockchain. Offered several attempts over a week to no solutions. DO NOT DO BUSINESS WITH. UNRELIABLE.
Hello,
Thank you for your review.
Please be kindly informed that your case is being investigated.
In case of any further questions, please contact us via the ticket 564158.
Best regards,
Weronika
I bought Forza 5 from Kinguin. The seller sent me a scam code that redeemed for random DLC. Then they attempted to get me to pay more money for the game I already bought. Counterfeit bait-and-switch scam. Fraud.
Dear Customer.
Thank you for your message.
We have found your order and have intervened in the report.
Your order has immediately been refunded on our end.
The merchant's handling of the case does not meet Kinguin's standards, and we have already clarified the issue with them.
Please be informed that if a merchant does not respond to your reply, or is uncooperative, you can always escalate the case to our support team, so that we can handle the case in the merchant's stead.
Alternatively, you can also contact us via ticket and we'll take over the report from there.
You can do so by following this link: https://kingu.in/ContactSupport.
We apologize for the inconvenience, and hope that you could reconsider your rating now that the issue has been resolved for you.
Best regards,
Bartix
I was pre-ordering a game and added 50 euro to my balance on Kinguin. That went easy and fast and i pressed on The Division 2 and put it in the basket! Very easy and fast too. Then i added a coupon i found on the internet and it worked. I placed my order but i got a weird message that i needed to pay with Kinguin Crowns or something and i contacted the support and they explained to me that it's only for certain payments and that i should cancel my order in the email i got. So i did that and i instantly got my balance back! Great stuff right? But the best part comes now! The very friendly support person gave me a coupon code for a regular transaction! And it worked. Very nice and fast support, i will stay here for a while and so should you :)
Stay away, there are other providers that actually work. This one had me enter steam account details in order to get the key, and the key should have been activated hours before i got it. The game provider ask me to contact the vendor for refund, the vendor will contact the game provider before doing anything. The game is on offer today, and i don't know if i will get a refund or not. Not going back to Kinguin.
Hello Lars,
Please accept our apologies for any inconvenience encountered and for any issue that you may have had with your purchased product.
Rest assured that we'd love to look into it and help you, in order to do so, however, we'd like to ask you to contact us via LiveChat or even in a private message here.
When provided with your order number, we'll be able to check what has happened and how to remedy this situation.
Remember, we're available 24/7 so you can contact us any time.
Best regards,
Pat
This site is somewhat similiar to G2A, except it looks like a scam the first time you see it. However, it isn't as bad as I thought. There are some solid deals on various games and you can really save a good ammount of cash and play your favorite games.
I've bought around 25 products on this site and I was never disappointed.
I contact the support two times for a key non-activation and it was able to help me under 48 hours. It wasn't a fake key or an used one, it was a miss-reading from my part.
My experience was great! I was having a problem with activating Windows with the key I purchased, so I reached out to support, not expecting much. Viktor blew my socks off! Not only did he take care of the issue and helped me activate Windows (he actually did the phone activation for me once we worked some bugs out!), but he was very friendly and patient. Thanks Kingquin, and thanks Viktor!
I ordered a windows licence, and had some issues to activate it. 15 minutes later, with the live chat, and it was solved!
They deserve their 5*, you have to take the "insurance" just to be sure, but it is a no brainer!
Be very sure of what you buy because the prices are nice but the descriptions regarding language may be unclear and the staff are not nice to deal with. I'm not sure I ever want to shop there again but who knows...
Hello Crystal,
We are very sorry to hear that you are displeased with our Customer Service. We do everything in our power to provide you with the best experience and appropriate descriptions. Therefore, we would be grateful if you could tell us more about the encountered issue. Is there any specific product that turned out to be troublesome? We appreciate every feedback!
Best regards
Ewa
I am glad i watch YouTube or else i would have never known of Kinguin deals on key-codes. I got Win10 home for a third the price and no problems so far. Nice job Kinguin, and it is all 100% quarrateed. For a very small fee. Can't go wrong.
I was a bit afraid to order at kinguin.net after reading bad reviews here but I had no choice than trying it out due to my need (steam limitation of paypal for me).
It was my first order experience and I fall into on-hold due to security reasons. And, it was true as it supposed to be. However, I posted a ticket and went to live chat too. It was handled by Tolly (on ticket), then Rafael on chat, transferred to Dominik who helped me throughout the issue. I had to verify my identity but it was fine to me. Overall, I found the team very helpful and specially thanks to Dominik the way I was treated and resolved:)
Highly recommended site if you are legitimate and real person (no fraud).
Wanted to buy a steam key, got epic games key
Pm`d support.
First they offer refund if i show them screenshots of my accounts.
Then telling me theres no refund.
Then after paypal claim telling me its "impossible" that i payed for a steam key and got an epic key
Protecting scammy sellers -> stay away
'Kinguin' is a great, tremendous, unbelievable and wonderful marketplace of friendly and fair folks with a penchant for offering fast services and great products at criminally low prices. Reliable and recommended!
Dear Isaac,
Thank you for the fantastic, extraordinary, kind and awesome comment!
As it's priority to be exactly what you described, we're really happy to see you think about our store in such way.
We want every customer to feel extra great when they find that one desired title at a great price so they can enjoy the game as fast as possible.
Stay awesome and game on!
Best regards,
Pat
This site is one of the best. I come from a family with not much to spend adn here we can have nice games for normal prices. And the best thing is the random keys. Just for a couple of euro's we can play new games. I love this site
The issue stands from the point that no one bothers to leave a review only if it's a bad one.
A lot of the reviews basically are complaints. Those are not reviews by the way, and this isn't either.
I bought a LOT of games and only got fooled once, but it was already sketchy so i didn't complain.
Victor Vran was incredibly cheap, and so i got burned, but other than that, they were always 100%.
Always buy from trusted users inside the website. Always.
Overview
Kinguin has a rating of 2.8 stars from 392 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kinguin most frequently mention buyer protection, credit card and steam account. Kinguin ranks 18th among Video Games sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sebastian,
Thank you very much for your review.
We are very happy to see you pleased with our services! We are hoping to get better and better and such opinions bring joy to our hearts.
We wish you a lovely time and fun with the games!
Kind regards,
Nieszka