Kinguin

I'd never use Kinguin again!
I'm all for a bargain but their not worth it. 1st, while advertising Office 10 for $34, at check out they add 2 BS fees and the price goes to around $41. But worst, their access code did not work! I tried all 3 ways they suggested before reaching out to their Customer Service. Initial response was reasonably timely, 1/2 a day maybe, but instructions were not clear so I wrote asking clarification questions. After no response I had to hire a tech at $80 to get it to work. More cost than just buying from recognized places for $100, plus delay and aggravation! I'd give a 0 stars if I could!

Not a good experience. The extra, premium Buyer protection was purchased but useless. We *completely* followed their demands (screenshot after screenshot provided, etc.) but Kinguin refused even a partial refund. We are hoping to never do business with Kinguin in the future.

Also, we submitted 6 positive reviews and 1 negative review regarding various purchases. All of our positive reviews were published, but our single, negative review was marked as "Not Approved" in their site and was not published.

Disappointed with you Kinguin :/

Initially I was sceptical about this company providing game keys for very low prices, but since we're talking about a few Euro's here I figured I'd just take the risk.

I was hardly surprised when the key I got was already used. I figured this was just another scam company, but decided to fill out a ticket and contact support anyway.

To my surprise, the live support chat was both quick and extremely helpful. I got a new key in minutes that worked. The support person even waited for me to get the new key and activate it to make 100% sure the new key did actually work.

All in all, I'm a happy customer that would certainly recommend this company.

I recently encountered an issue while trying to activate a valid key on a certain website, and my experience has been nothing short of frustrating. The website initially stated that the key was valid for the "rest of the world," without specifying any particular countries. Assuming that Switzerland, being outside the EU, fell into the category of "rest of the world," I proceeded with the activation process.

However, upon refreshing the page, I was shocked to discover a message stating that the key could not be activated in Switzerland. This contradictory information left me puzzled and frustrated.

To resolve the issue, I reached out to the website's support team, but to my dismay, I have been entangled in a two-day-long back-and-forth without any concrete solution. What's even more disappointing is that the seller of the key has not bothered to respond to my inquiries at all.

Overall, this experience has been incredibly tiresome and has left me feeling let down. The lack of clear communication and unresponsive support has hindered my progress and wasted valuable time.

Please take note of this company. They refuse to replace your faulty key simply because you opened it. How on earth are you expected to know if the key is invalid if you don't open it? It's absurd! I have escalated the issue to PayPal in the hope of getting a refund.

EDIT: after 10 days, many emails, refusal to refund, finally got money back via paypal.
U have mixed feelings, I hope they improve customer support.

Changed rating from 1 to 3 stars. No one should lose time with ridiculous claims by support.

I purchased a steam key on kinguin.net. It was stated to be invalid in the steam app. I have contacted kinguin numerous times and have received no response at all. So, I am effectively out this money - there is no recourse. I have had to dispute at paypal and with my credit card. My recommendation is to avoid this site if you value your time and if you don't want to enter into a long dispute process. This business is unreliable and sells invalid items. Zero stars. Avoid this site.

UPDATE: 12/30/20 - received refund. However, this was only after a lot of time and effort spent starting on 12/17. If the site would communicate more promptly a lot of the negative experience could be improved.

I stumbled across Kinguin about a year ago looking for some cheaper alternatives to Steam. I've placed maybe 5 orders for a total of maybe about $40. I've also looked into selling a few keys myself on there. The prices you get are great when you compare them to full retail. Also, even though I don't spend much there, the two times I've used their chat feature they've been amazingly friendly and treated me like I've been the guy paying to keep the lights on. I've only ever had one issue with a key that was already used, and even though I didn't opt for the buyer protection they went ahead and took care of coordinating everything to make it right. It was only a $1.39 game, but again, they treated me like my issue was the most important they had to do. I've used a few similar sites, but after my last experience with Kinguin, I won't be going anywhere else again.

I have used Kinguin for several copies of windows for myself, friends, and family. I have only had one issue with my most recent key, and through Kinguin's own live chat it was resolved the same day. As long as one is patient and purchases the buyers protection for their keys, I have no problem recommending this service to everyone. Over half a dozen PC builds completed with Windows keys purchased from Kinguin--an excellent track record--and I will continue to use and trust their service.

Just make sure you buy the buyer protection because these guys are awesome!

I had a problem on an Activation Key and spent a day trying to solve it on my own, of course after that I gave up...

Then I decided to try their live chat, I got probably the best support service I've ever had... even tho I had to wait 20 minutes for my turn, the person was kind, quick to find the problem and solved it in under 10 minutes. 5/5 for me!

Hope it goes as well for you guys!

I had ordered a buy and play season pass. Long story short I got a code that was already registered to someone else account. I contacted customer support and they told me they could offer me a refund if I provided screenshots of it not working in email. I added full proof with screenshots yet they continue to say it works, when it doesn't. Ive ordered before from this company twice and I know what would work and this didn't. They also felt like threatening me in email to cancel my PayPal case for the expired/used code with their "legal department" to cancel it, and were super unhelpful in general. They denied me a refund for the bad code several times even with proof of full screenshots of the codes not working. Beware of this company selling fake/used codes there will be no way to get your money back unless you charge back with your bank.

I bought an old game that had no one playing online. This was my fault and I requested a refund within the next day of purchasing. A purchase of only $13.69, seems small enough to refund, even with their buyer protection plan. NO action was done by the support agent to keep me as a customer.