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Kinguin has a rating of 2.3 stars from 388 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kinguin most frequently mention buyer protection, and credit card problems. Kinguin ranks 1393rd among Video Games sites.
This company responds to reviews on average within 5 days
I've had some questions or mix-ups while using Kinguin. The customer support chat was more polite than I expected. They solved my issues relating to coupon codes and offer listings. Thank you particularly to Margo. I'm a happily returning customer.
Ordered black ops 6 through alter gift, well worst possible option ever, DO NOT TRUST THIS. Firstly, the merchant promises he will send the game after 72 hours after purchase. So I added the Battle.net ID of the merchant. After 72 hours, I messaged the merchant my order ID. Suddenly, he says it will take 92 hours. After all that he says yeah I can't send the game because I reached the gift limits. Just wait another extra day and I will send it to you tomorrow. You can apply for a refund, I will give back your money instantly. Now guess what, he suddenly went offline or blocked me. Neither did I get my refund or my game. I tried to contact Kinguin with the live chat, well no real person with only bull$#*! responses without any solution or anything to refund my money back or get another key. Submitted a ticket with no response. Submitted a ticket to complain about the merchant also no response. Should I take legal actions?
Don't forget to buy the insurance and you have your key after all. They are truly there to help you if you have a problem
Bought a game but it was a duplicate key. They resolved the issue and got I a new one. The customer service was top notch
Great service. Support very helpful. Live chat works perfect, atleast for me: D
Great prices for trust. No scams from my experience
Hello there Arvis,
Thank you for your awesome feedback, we highly appreciate it.
We are happy to hear you are satisfied with our store and LiveChat. We are constantly working on providing our customers solely with the top-notch service and we hope to see you back in our store soon:)
Should you have any inquiries, feel free to contact us right away. We are available 24/7 for you.
Kind regards,
Nataliia
I had a problem with my key and it was fixed very quickly the support was amazing and guided me into resolving very quickly
I talked to one agent he transferred me over to the correct agent for my problem took a min and then I got my problem resolved.
Hello Ryan,
Thank you for the kind words and high rating.
It's great to hear that your problem has been solved and we're happy our support team did such a fine job of helping you.
Since customer satisfaction is important to us, we make sure that each customers issue is treated with the highest level of attention to detail.
We hope that whatever the issue has been, you will give us another chance and stay around to see what other great deals we may have for you in the future.
Best regards,
Pat
I have already bought more than 20 games on Kinguin and I have never been disappointed. I love their offers and deals.
Dear Sven,
Thank you for your message and high rating.
We are happy to hear you are satisfied with our service.
We really appreciate you as our customer, it is our top priority to ensure the best quality of the sold products.
If you have any questions or doubts, we encourage you to contact us via Live Chat or our ticketing system. We are available at your service 24/7.
Kind regards
Kinguin Customer Support
It's very easy to get a hold on someone and have a quickly and useful response, and the people seems very joyful
I bought the wrong product ( Prepaid card) and they guided me to make the refund and to buy the product I wanted. Thank you very much.
They want you to take the fall and will never refund you. Only offer to resell it and give you the money.
Dear Josh,
We are sorry to hear that you aren't satisfied by your last experience with our store.
Since you didn't provide any specifics, unfortunately, we weren't able to find your order or account. If you could provide us with an order number, rest assured, we would look into this matter to see what more can be done to make this inconvenient situation more bearable for you.
Our team is at your disposal and we are available both through tickets and our LiveChat. You can contact us at any given time and at your earliest convenience as we are online 24/7.
Best regards,
Pat
They steal your money and blame someone else. And after that they want my id card and my bank card to "give me" my money back
Dear Enrick,
Thank you for sharing your opinion.
We would like to apologise for any inconveniences you have experienced. Rest assured that we do everything we can to resolve any issue reported. Could we have your order number, please? We will check the details of the case.
We hope to hear from you soon!
Best regards,
Margo
Very good game store fast and on, Support includes, multiple platform, good price and secure pay game
Online live chat is very helpful and clarifying, the receipt of the keys is fast and the methods of payment is very ample.
Dear Eddy,
We are very glad to know that our hard work is so appreciated!
We would like to assure you that our agents do all they can to provide the best services and it is great to know that you are satisfied with them.
In case of any questions or doubts, we are always at your disposal, ready to help.
Kind regards,
Margo
I was looking for cheap cd keys and wasn't sure if this site is reliable or not, so I bought a cheap one and it worked. I will keep buying.
24/7 chat and people in it are so nice!
Cheap prices and verified merchants. And if something goes wrong, dont forget about the 24/7 support haha.
My favourite store with keys! A lot of games to choose from, very low prices - what more could you want?!
Dear Simon,
We really appreciate your message and high rating!
We are glad our service is satisfactory for you. Have a joy with purchased keys!
Should you have any other queries, please contact us anytime. We are at your service 24/7.
Best regards,
Kinguin Customer Service
Very fast and polite rep. Live chat request answered late at night, issue resolved almost instantly.
Had a minor issue and it was resolved immediately. Good to have someone standing by their product on the internet.
Bought two windows 10 keys, both were invalid. Contacted the support and they gave me hard time. I will not recommend these scammers to anyone
Hello Justin,
Thank you for sharing a few words about your latest purchase.
We would like to assure you our goal is always to help our customer, we understand that sometimes it may seem tedious but we always have the best solution for you in mind.
As such we'd like to ask you if it's possible that you contact us once again or provide us with an order number so we can review the situation.
Should you have any questions, keep in mind we’re available 24/7, via ticket messages and LiveChat.
Best regards,
Pat
Already purchased many games from there and never had a problem. Great support, having dealt with my issue in minutes.
Hey Nelson,
We appreciate the review and rating.
It's great to hear that you like Kinguin so much and that you keep on visiting our store.
We're even happier knowing that whatever issue you may have had, our support team has resolved quickly and to your satisfaction.
It's our hope that such issues won't keep you from checking out what Kinguin can offer you and we hope you have a lot of fun with games purchased.
And in case you need help, we're at your disposal all around the clock.
Best regards,
Pat
Very happy with this website, they offer good prices and their support is great also! I did multiple orders on it already :)
They helped me activate windows 10 over the phone. Very helpful customer service. My problem was resolved quickly.
Have been buying steam games for a year now, great service and instant delivery. Pleasure to buy from Kinguin.
Kinguin is the better alternative to any other gaming software sites out there. It's a competitive marketplace that relies on honest selling.
Tip for consumers:
If you are concerned or worried about the practices of G2A, you should definitely try Kinguin. Solid support for any issues you may have.
The sellers on there website can almost always be trusted, and even though fees don't make me that happy, I get it.
Tip for consumers:
Try getting daily crowns, you might be able to get a game during the CFW
Products used:
Video game keys
Gain trust and grow your business with customer reviews.
Kinguin.net is a marketplace for gamers. Here developers sell games to wholesalers, merchants, and direct to customers. The merchants buy from wholesalers or developers and sell to consumers at fair market prices. In every case, great care is taken to ensure that customers get working product keys, and Kinguin’s award-winning customer support team is always ready to help.
Hello Northfolk!
Thanks for taking the time to leave a comment and rate our store.
Glad to see the service we provide lived up to your expectations and that you enjoy our offer.
Additionally, we're happy to hear that whatever issue you had, our support team was able to sort it out for you.
Hope to see you again!
Best regards,
Pat