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Kinguin has a rating of 2.3 stars from 388 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kinguin most frequently mention buyer protection, and credit card problems. Kinguin ranks 1393rd among Video Games sites.
This company responds to reviews on average within 5 days
I've had some questions or mix-ups while using Kinguin. The customer support chat was more polite than I expected. They solved my issues relating to coupon codes and offer listings. Thank you particularly to Margo. I'm a happily returning customer.
Ordered black ops 6 through alter gift, well worst possible option ever, DO NOT TRUST THIS. Firstly, the merchant promises he will send the game after 72 hours after purchase. So I added the Battle.net ID of the merchant. After 72 hours, I messaged the merchant my order ID. Suddenly, he says it will take 92 hours. After all that he says yeah I can't send the game because I reached the gift limits. Just wait another extra day and I will send it to you tomorrow. You can apply for a refund, I will give back your money instantly. Now guess what, he suddenly went offline or blocked me. Neither did I get my refund or my game. I tried to contact Kinguin with the live chat, well no real person with only bull$#*! responses without any solution or anything to refund my money back or get another key. Submitted a ticket with no response. Submitted a ticket to complain about the merchant also no response. Should I take legal actions?
Great prices, customer service via chat was awesome. Polite and reliable. Payment rarely has any issues.
The sellers on there website can almost always be trusted, and even though fees don't make me that happy, I get it.
Tip for consumers:
Try getting daily crowns, you might be able to get a game during the CFW
Products used:
Video game keys
Great customer service and you never have to worry about being ripped off. I do recommend purchasing the buyer protection however.
Hello Matt,
We appreciate your review and rating.
With great customers like you, it's only fair that we provide great service and support.
We hope that you're enjoying the website and our store catalog, we're always on the lookout for things to add and ways to improve.
Stick around to see what we have in store for the future!
Best regards,
Pat
Purchased one product, got another. Even can't leave negative feedback on seller - my proofs are not good enough.
Tip for consumers:
beware
Dear Ivan,
We are sorry to hear that you aren't satisfied by your last experience with our store.
Since you didn't provide any specifics, unfortunately, we weren't able to find your order or account. If you could provide us with an order number, rest assured, we would look into this matter to see what more can be done to make this inconvenient situation more bearable for you.
Our team is at your disposal and we are available both through tickets and our LiveChat. You can contact us at any given time and at your earliest convenience as we are online 24/7.
Best regards,
Pat
An amazing website for computers operatos softwares and games of Open terminals like linux or ubontu, Windows, Os, Ios, and mac. This bussiness website wll rise up soon like the bull rageing. But collecting personal datas about user is not appreciatables to me...
ONE LOVE.
LOYALITY AND HONESTY IS HERE>
Great site, have not had a problem so far other then i got a code that had already been redeemed, i contacted the support and got refunded in 20min.
I ordered 2 games, and thought I hadn't bought it in the right region. 10 minutes later, with a live chat, and it was solved.
I bought a Windows key and I couldn't get it to work but the customer rep was great and had it all sorted for me in a matter of about a minute.
SCAM!
Used code, this company is a scam, do not get involved and if you have you best change your credit card info ASAP
Hello!
We're very sorry to hear you're dissatisfied with your experience as our Customer. We would like to assure you that we will do our best to help you solve any issues you have encountered! If you are having any trouble activating a key purchased in our store, please do not hesitate to contact us - we are always ready to help in such situations and many more! To speed up the process of handling you case, could you please provide us with your order number? We will look into your case right away.
Should you require immediate assistance, please feel free to contact our 24/7 LiveChat anytime you wish.
Best regards,
Pola
When I buy something from a discount website like this I expect there are the potential for issues. The concept isn't a scam, bulk keys are things that exists and sometimes distributor's will sell them like any old stock in a brick and mortar store, or a large business that bought hundreds of keys to use goes belly up and they get sold in liquidation. This website uses other sellers and aren't directly responsible when something goes wrong. Sometimes these sellers don't know a key was already used before they got the lot. Sometimes they are just nefarious and sell illegitimate keys. I'm not faulting them for the fact that bad keys get sent out. The nature of these this type of business means that it will happen. They offer a buyer protection for just that situation. My problem with this website is how they handle that buyer protection. I bought a key and tried to use it right away only to have issues. I filed a claim with support right then, not even 30 minutes after my initial order. 2 days later I hadn't heard back so I decided to contact support chat to see what kind of response I should expect. They claimed that they could resolve the issues in chat but needed more information. Because I was at work and the computer in question at home my problem is still not resolved. If my situation could be followed up with so quickly why did I have to track them down in the chat to get a solution? When I've paid explicitly for purchase protection and say I have a problem, I should be met with a swift response.
Edit: They did resolve the problem in chat. It took about 10 minutes (if that) but I still maintain my low score. If an issue could be resolved in a chat that quickly then it shouldn't have taken 2 days to get a response to my ticket. All support methods should offer similar levels of quality. I shouldn't have to know to go to that chat rather than the ticket system to get service.
Dear Joseph,
Thank you very much for your review.
Indeed, we are a platform where different merchants can sell various products. In order to sell on our site it is necessary to send an application and provide us with some information we verify, to be sure that the keys derive from legal sources.
We are aware that sometimes the keys happen to be faulty, however please note, that we are available on our 24/7 LiveChat and via tickets, ready to assist. Kinguin Buyer Protection gives some privileges, buy even if you decide not to purchase it, we are here to help. We do our best to resolve the problems as soon and swiftly as possible.
Since the decisions we make regard the products sold by our merchants, and not by us directly, we need to investigate each and every case with details, to be sure what causes the problem and report it. Moreover, some issues are caused by server errors and we need to check if it's still possible to activate the product. Hence, we need some data and some screenshots to check what went wrong.
We are sorry if you experienced inconveniences in regard to your purchase. We would like to assist you and we hope that our next conversation on LiveChat will lead us to positive solution of the case.
We look forward to hearing from you.
Best regards,
Margo
Nice support desk helping you to fix all the problem and handle with ease the call to microsoft in order to activate the w10 key
Hello,
Thank you for your positive opinion.
We're happy to hear that our Support Representatives did a great job and got the product you wanted to be activated for you. Your satisfaction with our services is our great reward.
In case of any doubts, questions or problems with the purchased products, you can always contact us again, we're available for you 24/7.
Best regards,
Grzegorz
My Key was unusable. I used the Live Chat for support. It is a fast Support and i am very staisfied with the service. Thumbs Up and keep it up.
Dear Marco,
We appreciate the high rating and kind words.
Please accept our apologies for the experienced issue and we hope that now everything is as you want it to be.
We're glad that our support team was able to sort the issue for you and provide high quality of service.
Rest assured, as long as we have great customers such as yourself, we'll keep up going the extra mile to make sure our customers get only the best.
Best regards,
Pat
Purchased Home and Offfice on May 9/23. Key was invalid. They gave me the runaround, asked for a refund but got no response. Stay away from Kinguin!
Tip for consumers:
Nothing. its a clear scam site .
Products used:
Microsoft Home and Office
Hello,
Could you please provide us with your order number? We will gladly investigate if you received faulty keys, and assist you once you provide us with more information.
We are looking forward to hearing from you!
Kind regards,
Weronika
Bought Win10 software, got a code says it's already used. Total Scam.
The rep was very rude too. Don't use it.
Hello,
Thank you for sharing your opinion!
We would like to apologize for the inconveniences you might have experienced in regard to the key activation issue and our customer support.
Since we cannot find your order or account, we would like to ask you to provide us with it or contact us again on LiveChat. We will review the case once again and check what we can do to help.
We hope that the case will be clarified soon.
We look forward to hearing from you!
Best regards,
Margo
Totally best site for game related orders, Bought varius games gems cards, always delivered fast and nice!
2nd time already getting something on Kinguin, instant and the code worked without any problem.
Thanks
Hello Alexandru,
Thanks for the kind words and high rating, we really appreciate it.
We're glad to hear that your continued shopping in our store is going so smooth and without a problem.
It's great that we are able to provide a quality of service that meets your expectations when it comes to an online game store.
Of course, we hope you will keep on visiting Kinguin as we're always planning fantastic deals as well improvements to our website.
Furthermore, if you have any question about our store, an issue with the shopping process or perhaps some suggestions, our LiveChat is at your disposal 24/7.
Best regards,
Pat
Excellent website to get your games from. I've neve had any problem so would recommend. Got my game key within minutes
Hey there Sasha!
We appreciate your review and rating.
We're always happy to see yet another satisfied customer and gamer who found our website adequate and up to the task of providing great games at awesome prices.
It's our hope that whatever title you bought on our website brought you a ton of fun and some quality gaming time.
If you ever have any ideas how we can further improve or have any questions, we're available on LiveChat both day and night.
Keep calm and game on!
Best regards,
Pat
I got a non working key but m y feedback suddently changed from negative to positive without my consent
Hello Dominik,
We are very sorry to hear how are you feeling about our service. We are aware that feedbacks are important part of customer experience. Please note that it was never our intention to limit your right to express your opinion. Therefore, as you have wished your comment is back online. Thank you for your understanding in this matter.
Best regards
Ewa
Very happy to have received such fast and efficient support on MS OEM Licenses. Will keep using them for all our OEM purchases.
Fantasic customer service, i had problems with a cd key of hitman and i got a cupon code so that i could get i cheaper
Dear Haakon,
We are very grateful that you have decided to leave such a positive comment!
It brings us joy that our services are so appreciated.
Remember, that in case of any issues we are always at your disposal.
With the best wishes,
Margo
Great site for purchase of ps network card. Fast delivery and safe purchase.
Reccomend this site for daily use and purschases.
Order S48IE7FD5781
On January 15,2019 I sell my Star Wars Battlefront II Origin CD Key for 13.99.
The buyer validates the key downloads and installs the games and then files a complaint because the game contains Spanish-Mexican and not Spanish Spanish!
Then Kinguin decided to keep all my money and my 13,99 and sent me a message to propose -5% on my next purchase!
I am shocked by this practice! It is very disappointing I do not recommend to sell or buy on Kinguin.net
----------------------------------------------------------------------------
Le 15 janvier 2019 je vends ma clé Star Wars Battlefront II Origin CD Key pour 13,99. L'acheteur valide la clé télécharge et installe jeux puis il dépose plainte parce que le jeux contient de l'Espagnol-Mexicain et pas Espagnol Espagnol!?!
Par la suite Kinguin a décidé de gardé mon argent et mes 13,99 et m'envoi un message pour me proposer -5% lors de mon prochain achat!
Je suis choqué par cette pratique! C'est très décevant je ne recommande pas de vendre ni d'acheter sur Kinguin.net
I bought Escape From Tarkov and paid with paypal, I got my key as soon as I paid, excelent service! I will definitly buy again from this site!
They don't check the key's before selling them? The key I bought was already used.
Dear Mario,
Thank you for your feedback.
We would like to kindly inform you that Kinguin is a marketplace which is offering products from 3rd party sellers. It is our main concern to ensure the best quality of the sold products. Sadly, we are aware that despite our biggest efforts mistakes might happen. We would be more than happy to look into this problem and provide you with a satisfying solution. If possible, we would kindly ask you to provide us with an Order ID. We encourage you to contact us via Live Chat or our ticketing system. We are available at your service 24/7
Kind regards
Kinguin Customer Support
Gain trust and grow your business with customer reviews.
Kinguin.net is a marketplace for gamers. Here developers sell games to wholesalers, merchants, and direct to customers. The merchants buy from wholesalers or developers and sell to consumers at fair market prices. In every case, great care is taken to ensure that customers get working product keys, and Kinguin’s award-winning customer support team is always ready to help.
Dear Jordan,
We are grateful you decided to share the experience you have had with our service!
Thank you very much for appreciating our effort to provide the best quality service. We are happy you can enjoy a wide range of games with really good prices.
Our job is something we really like to do, we adore to help customers like you with any issue, question or doubt that may appear. Being polite and helpful is something natural for us and we appreciate it matters for you!
We wish you more pleasant experiences with our store!
Please remember that you can contact us always with any question, feedback or suggestions regarding our website’s features. We will be always at your disposal and we will be more than happy to assist you again.
Best wishes,
Eva