• Kinguin

Kinguin

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Overview

Kinguin has a rating of 2.3 stars from 388 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kinguin most frequently mention buyer protection, and credit card problems. Kinguin ranks 1393rd among Video Games sites.

  • Service
    67
  • Value
    64
  • Shipping
    40
  • Returns
    53
  • Quality
    58

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
10
51
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How would you rate Kinguin?
Top Positive Review

“Excellent Customer Support”

Sanders K.
9/8/18

I've had some questions or mix-ups while using Kinguin. The customer support chat was more polite than I expected. They solved my issues relating to coupon codes and offer listings. Thank you particularly to Margo. I'm a happily returning customer.

Top Critical Review

“SCAM”

Emre C.
11/6/24

Ordered black ops 6 through alter gift, well worst possible option ever, DO NOT TRUST THIS. Firstly, the merchant promises he will send the game after 72 hours after purchase. So I added the Battle.net ID of the merchant. After 72 hours, I messaged the merchant my order ID. Suddenly, he says it will take 92 hours. After all that he says yeah I can't send the game because I reached the gift limits. Just wait another extra day and I will send it to you tomorrow. You can apply for a refund, I will give back your money instantly. Now guess what, he suddenly went offline or blocked me. Neither did I get my refund or my game. I tried to contact Kinguin with the live chat, well no real person with only bull$#*! responses without any solution or anything to refund my money back or get another key. Submitted a ticket with no response. Submitted a ticket to complain about the merchant also no response. Should I take legal actions?

Reviews (388)

Rating

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Reviews that mention popular keywords

customer service (65) buyer protection (21)
Thumbnail of user peterh1717
Denmark
1 review
1 helpful vote
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March 10th, 2022

One reads "Multi-Device license-keys" (for instance "5 Devices").

In deep contrast to reality: Where it is only possible to use 1 license!
(because of different reasons - one being "cheapo key (for 1 device)", another reason being "i is a shared-kay (that already has been used, and that a person/seller is selling as new/full - in 5-pieces... earning some money, on the Prey!).

So, it is a mafia-like way of cheating...
And, the customer is made to proof with screen-shots, that he/she has been cheated - and it is impossible, since the user cannot get to the account-settings-page fro several reasons (one being, that he/she doesn't have acces to the account, because he/she only holds the "secondary kay" for registering number n-unit!...

It is advanced cheating, and it resembles Russian mafia-methods!. And is very-organized Crime!
Shame on these Cowards, trying to make money on such low-life cowardly activities!

Tip for consumers:
Avoid Kinguin.com!

Products used:
well, none - since the bought Antivirus didn't really work (because of a "second-hand not-full" license)

Service
Value
Shipping
Returns
Quality
Thumbnail of user johns1767
John S. – Kinguin Rep

Hello!

Thank you for contacting us.

We regret to hear that you have experienced such an issue.

Sadly, it would seem that you did not provide us with an order number. Therefore we were unable to find the order you are referring to.

As we highly value our Customers' satisfaction we would like to assure you that we will assist you in resolving this case.

Therefore, could you please confirm if the issue still persists?

If so, we would like to ask you to please create a ticket using the following link https://kingu.in/NewTicket and let us know about it.

We look forward to hearing from you.

Best regards,
Wiktoria

Thumbnail of user mauricioc20
Maryland
1 review
0 helpful votes
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July 27th, 2018

Prices are great and if you are getting cold feet, you can always add insurance to your purchases in case the key doesn't work. I was having trouble with a key and the customer support went above and beyond to help me

Thumbnail of user marcok10
Germany
1 review
0 helpful votes
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June 4th, 2018

Its not often that youll get a prob with a key but $#*! happens sometimes and then theres always very good help from their support that solves the prob with you at your side. Kinguin is one of the best.

Thumbnail of user johns1767
John S. – Kinguin Rep

Dear Marco,
Thank you for sharing your experience! Please accept our apologies for any inconveniences you have experienced with your faulty product. We are glad that the case is already clarified and that our agents were able to offer you a satisfying solution!
We are always ready to assist in case of every problem you encounter with your key, so in case of any future questions or doubts please do not hesitate to contact us on LiveChat or via ticket! We will be glad to assist.
We wish you all the best!
Margo

Thumbnail of user jakeg43
Sweden
1 review
0 helpful votes
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June 30th, 2018

Many of the bad reviews are from people who I think don't understand that this is not as secure as buying on the official website or on Steam Store. If you are willing to take the risk or if you are careful from whom you buy from (don't take the lowest price offers that also have negative reviews) you are good to go.
I've never been disappointed and the support team have always solved my problems when they have occurred.

Thumbnail of user johns1767
John S. – Kinguin Rep

Dear Jake,
We are very grateful for your amazing review!
It is great to know that you appreciate our work and understand how our platform works. We let the merchants sell their products and if there are any issues, we do all we can to investigate and resolve them.
We hope that you enjoy the games you have purchased on our site!
We wish you only positive experiences.
Best regards,
Margo

Thumbnail of user jasonw1700
Australia
1 review
0 helpful votes
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March 21st, 2022
Verified purchase

Bought a license key for ESET and when I tried to use it it says that it's managed by another account. Contacted their support and they just told me to use it, which I already tried. Escalated to Kinguin who expects multiple screenshots of things they should already know or I've already provided.

Thumbnail of user johns1767
John S. – Kinguin Rep

Hello Jason,

We are sincerely sorry to hear about the problems you have encountered with your product.

We would like to kindly inform you that your order has been successfully refunded and we have updated you about the details of your case in support ticket #211889, hence, please refer to the ticket for more information about your refund.

Please accept our sincerest apologies for the experienced difficulties.

Kind regards,
John

Thumbnail of user charlesj422
Connecticut
1 review
2 helpful votes
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August 6th, 2020

They sent me the wrong CD Key, ignored the complaint for days, then requested personal information from my Steam account. It didn't seem related to the product, which they could verify hadn't been redeemed. It just came off like they were trying to mine data from customers.

Thumbnail of user johns1767
John S. – Kinguin Rep

Dear Charles,
Please accept our most sincere apologies for the situation and the delay.
Could you please send us your ticket/order ID to take care of the case asap and proceed with the refund?

Kind regards,
Virgie

Thumbnail of user robinp157
Romania
3 reviews
0 helpful votes
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November 19th, 2018

I've had really good customer service, money back even though sometimes i didn't have the buyer protection which makes Kinguin an awesome company!
They gave me discounts everytime i asked, the maximum was 5% but i don't complain. I've been a long customer for Kinguin and i don't think i will change sometimes soon.
I've never had problems with used codes or unexistent codes.

Thumbnail of user andreaf117
Italy
1 review
0 helpful votes
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October 25th, 2018

I looked for a product on the Kinguin.net website and was heavily discounted compared to the competition. I bought the product but in the end I received nothing, or rather, a guide to use the product that I could not use. I asked for help from the customer service that helped me right away, the seller was not heard and customer support, after sending all appropriate content, sent me a refund. Now we wait 5 days to have a happy ending.

Thumbnail of user johns1767
John S. – Kinguin Rep

Dear Andrea,
Thank you for sharing your opinion! It means a lot to us.
Please accept our apologies for the issue. We would like to assure you that we do our best to avoid the situations of that kind and we hope that they will not happen in the future. We are very glad that the issue is resolved already and that you were refunded. If you have any other questions or requests in the future, do not hesitate to contact us. Our agents will be happy to assist you.
Kind regards,
Margo

Thumbnail of user fucknoif
California
1 review
1 helpful vote
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September 7th, 2018

These guys are the $#*!ing worst. You buy the protection plan, get a fake key. And after a week of talking to the support and sending over 30 screenshots I still have nothing.
Don't buy games here and if you do, don't waste money on the protection.
Pat from the support chat, you can suck one.

Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,

Please accept our apologies for the less than ideal experience you had.
Of course, we would like to look into the matter and once more review the case however as you did not provide any information which we can use, we can't find your order in our system.
Should you like, you can contact us on LiveChat (available 24/7) and we will look into the issue.

Best regards,
Pat

Thumbnail of user kevink298
New Jersey
1 review
0 helpful votes
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July 24th, 2018

Incredible customer service.
1. Erwin courteously reassured me that I can purchase the correct product with a peace of mind.
2. I had trouble activating the key I purchased and they walked me through the step-by-step procedure, troubleshoot the problem, and got it done for me in no time!

Thumbnail of user joeh294
Illinois
1 review
0 helpful votes
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August 14th, 2018

Don't listen to any other review saying otherwise. After reading more then 10 bad reviews about the same issue I had I can guarantee the problem was user error and not the customer service. Never in my life have I received better help from customer service. I am looking at you SEBASTIAN.

Thumbnail of user calvinh103
Germany
1 review
0 helpful votes
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May 27th, 2019

It was fast and easy! Even normal paysafecards are accepted! I got my order in under one minute! I first doesn't thought that this is legit but I was wrong! In intent you can find many promo codes and safe a few % per order!
10/10 will use again!
I even told many friends to use this side!

Thumbnail of user nickr178
New York
1 review
1 helpful vote
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May 13th, 2019

The keys are hit and miss, but if you miss you're out the money. The activation method of calling doesn't work, and the method of getting screenshots from a chat session with MS support is no longer even offered, so your SOL. Save your time and money and just buy a real key. This is a busy

Thumbnail of user johns1767
John S. – Kinguin Rep

Hello Nick,
Thank you for your honest review even if it is negative.
We are really sorry to hear that you are not able to activate the system with the key we sent. Our Team will do their best to help you to solve the issue. Could you please provide us with the ticket ID/order number, we will contact you regarding the case.
Kind regards
Monika

Thumbnail of user keeganx
New Zealand
5 reviews
16 helpful votes
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December 14th, 2018

I bought Wolfenstein (the new colossus & the new order) through Kinguin a couple days ago, and I'm incredibly happy I did so. The keys were delivered within a couple of minutes (including payment time) and were perfectly valid.

I had (regrettably) earlier tried to buy the same games from G2A a few hours earlier, where my payment wouldn't even go through. Even if it had, Ive had problems with G2A before, and it was not unlikely the seller would even give me a legitimate key.

Couldn't recommend Kinguin more, and I look forward to buying through them in the future :D

Tip for consumers:
Just be wary of sellers who are selling illegitimate keys (be it faked, stolen, or just straight not even sending them) , as although kinguin trys to keep its platform clean, theres always people looking to scam.

An easy way to get around this would be to:

1. Not buy the absolute cheapest key - its probably fake.
2. Check sellers rating, look for good reviews + lots of games sold.
3. pay for Kinguin buyer protection. It will cost extra, but its better to be safe than sorry.

Service
Value
Quality
Thumbnail of user robertd633
Germany
1 review
0 helpful votes
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June 4th, 2018

Fast and capable help, everytime again. And to submit this i have to write atleast 100 characters, so take this quote: How far that little candle throws its beams! So shines a good deed in a naughty world.

Thumbnail of user johns1767
John S. – Kinguin Rep

Dear Robert,
It is great to hear such great news! We are very happy that you are satisfied with our support. We always do what we can to assist in the best possible way and remember that you can always contact us in case of need!
We hope that you will visit our store again soon.
Best regards,
Margo

Thumbnail of user renildor
Brazil
2 reviews
4 helpful votes
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January 25th, 2018

Bad service, with many payment limitations. In general, they do not know what methods of payment are available to their customers and they confuse each other when it comes to service! One hour speaks one thing, the other contradicts itself!

Kinguin and G2 Play are the same company, with different names only. I was offered a means of payment through Smart2Pay and made four payments worth approximately 500.00 dollars, and so far I have not received the games nor the refund... Not to mention that Kinguin and G2 Play are not responsible for the means of payment that offer to their customers, that is; if Smart2Pay does not reimburse me, I will go with the police at the address Smart2Pay is located here in Brazil!

Thumbnail of user johns1767
John S. – Kinguin Rep

Dear Renildo,

Thank you for sharing your feedback and voicing your concern.

If you have any suggestions regarding our current, or possibly new, payment methods we would be interested in what you have to say since we value customer feedback for each and every area in which we operate.
We apologize for any inconvenience you may have encountered, positive customer experience is one of our highest priorities.
If you have any issues or questions please remember that our LiveChat is available 24/7 and we're at your disposal.

Best regards,
Kinguin Customer Service

Thumbnail of user alcob
Germany
1 review
0 helpful votes
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February 16th, 2019

Awesome support, clean look, good prices, easy payment. Gaming couldn't be made easier and cheaper. Insurance iis an option and apreciated on big purchases.
Instant delivery, securely paid, varied selection. 100% rec

Tip for consumers:
Buy krowns

Products used:
PSN
PS card

Service
Value
Shipping
Returns
Quality
Thumbnail of user zach.w
Texas
1 review
0 helpful votes
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September 22nd, 2023

Well, well, well... Ordered a game, all pumped up, ready to dive into a new world within 2 hours. Guess what? 20 hours later, I'm still waiting! I started imagining their digital delivery system involves a pigeon wearing VR goggles, getting distracted by digital breadcrumbs. By the time I got the game, I'd already created a whole backstory for this pixelated pigeon and its misadventures! On the bright side, once I finally got to play, the game was worth the wait. But seriously, if you're offering a 2-hour delivery, make sure it doesn't turn into a 20-hour epic saga of its own. Pro tip: Maybe train the pigeon to avoid the Matrix? Game on, but remember, time flies... unless it's a digital pigeon.

Products used:
something from someone else.

Service
Value
Shipping
Returns
Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,

Thank you for letting us know about your issue!

Sadly, you have not provided us with your order number. Could you please do so?

We are looking forward to hearing from you.

Kind regards,
Grażyna

Thumbnail of user angelg61
Texas
1 review
0 helpful votes
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April 23rd, 2018

Pretty reliable source of CD keys. I had an issue with my order and they solved it quickly. All I had to do was contact customer service. I am sorry to see other's had this issue as well and they were not able to get it resolved.

Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,
Thank you for your review!
We are happy that despite initial issue you found our service satisfactory.
Reliability of support is our priority so we do our best to investigate and resolve any issues.
If you would have any questions regarding that matter, or anything else, feel free to contact us anytime!
With regards,
Hans

Thumbnail of user roym321
Washington
1 review
1 helpful vote
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January 2nd, 2021

Paid for a Microsoft Office activation code. Received one that didn't work. Thought they would send another. Instead, they wanted me to delete the official version of Office and download from some suspect cite. Knowing that's an invitation for viruses and spyware, I declined and asked for a refund. They offered a store credit. I've contacted my credit card company to contest the charge. These people are not reputable, let alone honorable.

Tip for consumers:
Stay away. It's not worth it.

Products used:
Wound up buying a legitimate version of Microsoft Office through Costco.

Service
Value
Returns
Quality
Thumbnail of user johns1767
John S. – Kinguin Rep

Dear Roy,
Firstly, we would like to reassure you that the website we have sent you is verified and the links take you to the Office official website. We just wanted to make sure that you have the correct version installed. The safety of our customers and their data is our top priority!
If your case has not been solved yet, we will be happy to help you. However, we will need your order number to do that. Could you please send it to us?
Best regards,
Vera

Thumbnail of user sebastianb45
Chile
1 review
0 helpful votes
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February 27th, 2018

Never had problems buying games, love the page and the customer services are good. Never had the chance to buy in another page because im from chile and my card it's not allowed in every payment method, so in kinguin yes, and i think they have a lot of offers and good amount of payment methods. Love that, and love kinguin.

Thumbnail of user johns1767
John S. – Kinguin Rep

Hello Sebastian,

Thank you very much for your review.
We are very happy to see you pleased with our services! We are hoping to get better and better and such opinions bring joy to our hearts.
We wish you a lovely time and fun with the games!

Kind regards,
Nieszka

Thumbnail of user tahsine
Netherlands
1 review
0 helpful votes
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October 28th, 2018

They gave me a refund or a new key if I ever ran into trouble.
Customer Support has always been top notch and today I chat with Edwin I think.
He responded as fast as lightning, I have ADD and I use dexamphetamine so I dislike waiting. I wanted to keep it formal hence why I said "dislike".

Thumbnail of user christianh73
Denmark
1 review
0 helpful votes
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March 29th, 2018

You dont get pre-order content when you pre-order, they sell it to you after for overprice. And they can't file your complaint into one of their forms, then they wont help you.

I bought games from them before but no more.

Tip for consumers:
Everything works great until it doesn't.

Service
Value
Shipping
Returns
Thumbnail of user johns1767
John S. – Kinguin Rep

Dear Christian,
Please accept our apologies for not meeting your expectations. We assure you that we are always trying to improve, to keep our customers satisfied and we hope to get better and better!
We are sorry that you have experienced inconvenience in regard to your purchase. We would like to investigate that case. Could you please provide us with your order number? We would appreciate that.
We invite you also on our LiveChat. Our agents are available 24/7 and they will be very glad to answer all your questions.
We are hoping to see you soon!
Best regards,
Margo

Thumbnail of user richardb423
California
1 review
0 helpful votes
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April 19th, 2018

The support team does nothing but help. I can't say anything negative about them or their site, and while I am sorry for those who have had bad experiences, it doesn't deter me at all :) Viktor, and everyone else in their LiveChat team, do awesome work and get everything done quick, going far and beyond to help me. So happy I chose Kinguin over G2A!

Thumbnail of user johns1767
John S. – Kinguin Rep

Dear Richard,

Thank you for the great rating and amazingly kind words.

We are really happy to hear that you consider us spectacular and we are certainly overjoyed that our support team left such an astonishing impression.
A lot of us, here at Kinguin, are gamers so we know how customers might feel should something go wrong and we try to do our best to provide the same quality of service we ourselves would expect to see.
That said, we'll continue to be spectacular every day, for customers such as yourself and everyone else that comes to visit our store. After all, by gamers - for gamers.

And hey, if you have any questions, problems or even suggestions about what else can we do to be an even better website and store, don't hesitate to contact us on LiveChat or via a ticket.
Keep calm and game on!

Best regards,

Pat

Thumbnail of user rvdijk02
Netherlands
1 review
0 helpful votes
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April 29th, 2023

Great reseller. Been a customer for years, easy and quick delivery via email with no complications.

Just now, for the first time in years, a key I bought couldn't be used because it was already redeemed. Within 15 minutes, my support ticket was answered and I got my replacement key.

Couldn't be happier with Kinguin.net.

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From the business

Kinguin.net is a marketplace for gamers. Here developers sell games to wholesalers, merchants, and direct to customers. The merchants buy from wholesalers or developers and sell to consumers at fair market prices. In every case, great care is taken to ensure that customers get working product keys, and Kinguin’s award-winning customer support team is always ready to help.

Company Representative

Thumbnail of user johns1767
John S.
Typically responds within 5 days

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