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Kinguin has a rating of 2.3 stars from 388 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kinguin most frequently mention buyer protection, and credit card problems. Kinguin ranks 1393rd among Video Games sites.
This company responds to reviews on average within 5 days
I've had some questions or mix-ups while using Kinguin. The customer support chat was more polite than I expected. They solved my issues relating to coupon codes and offer listings. Thank you particularly to Margo. I'm a happily returning customer.
Ordered black ops 6 through alter gift, well worst possible option ever, DO NOT TRUST THIS. Firstly, the merchant promises he will send the game after 72 hours after purchase. So I added the Battle.net ID of the merchant. After 72 hours, I messaged the merchant my order ID. Suddenly, he says it will take 92 hours. After all that he says yeah I can't send the game because I reached the gift limits. Just wait another extra day and I will send it to you tomorrow. You can apply for a refund, I will give back your money instantly. Now guess what, he suddenly went offline or blocked me. Neither did I get my refund or my game. I tried to contact Kinguin with the live chat, well no real person with only bull$#*! responses without any solution or anything to refund my money back or get another key. Submitted a ticket with no response. Submitted a ticket to complain about the merchant also no response. Should I take legal actions?
They are holding 700+ Euro by force that I've added them in time using PSC.
While I was adding via "Add Balance" they didn't asked me anything,
They accepted my money all good. Once I wanted to order something they
Suspended my account and asked me proof or purchase on something that
Clearly can be only bought offline via Kiosk & Postal Offices.
Tip for consumers:
Never use this platform, you better on G2A
Products used:
eurBalance
Kinguin is all a scam. Be it for sellers or buyers. Have been waiting for a payout for coming to 4 months. Does not reply Tickets about payouts but respond to selling inquiries. DO NOT SELL ON THEIR PLATFORM. TICKET ID CTD-*******
I paid for an item and at the time thought i bought/would receive the code immediately like other site,
But no... it was some pre order "scam" allowed a seller to sell pre orders,
Now the game has been release we are still waiting on the code an nothing, cant even find the seller selling them now...
So i try to talk to chat, but its only a bot, legit 24/7 chat is only ever a bot,
So i submit a ticket, an still no response...
There twitter keeps tweeting to like 10 people that actually view there tweets but cant even reply on twitter,
They seem to respond here, even if really delayed xD
Step up yo response team, its losing you customers!
Ticket id # 4 0 7 8 0 6
Order # 2YYDIRXXQJR
Tip for consumers:
NEVER PRE ORDER WITH THEM! ITS NOT WORTH IT!
Products used:
Preorder Game key
Hello,
Thank you for reaching us on Sitejabber.
We apologize our response was delayed. Our Customer Support is currently experiencing increased ticket traffic. We hope to return to normal soon.
Please be kindly informed that your issue has been successfully resolved and we have contacted you with a solution via the ticket you have created: 407806, and with some more details via the ticket 426855.
You can find all your tickets here: https://kingu.in/MyTickets
Please check it at your earliest convenience.
Best regards,
Weronika
If you want to buy a windows key just to activate it you can but be aware.
Kinguin is just reselling already used windows key and tells you to activate the key by phone. Because with the activation by phone you can tell that you have reinstalled your hardware and want to use the same key again. Microsoft can't do anything against that but it violates the terms and services of Microsoft.
You might have a key that have been used by 10 other people or more.
However it still remains the cheapest way to activate a valid windows and if you don't care about legal morality.
Fun fact after claiming a refund because i assume from my point of view that it is illegal and they shouldn't have sold be an already used key, they gave me a proposal to resold the key so i can be refunded. (key that was already used and that i could have used)
Hello Patrick,
Thank you for your feedback.
Please accept our most sincere apologies for the situation you encountered. We were able to locate your case in the system and after investigating it thoroughly, we'd like to offer you a full refund.
Kindly check your ticket where you can find the details.
We hope this unpleasant experience will not discourage you from visiting our store again.
Best regards,
Beatrice
Been selling games on that platform since 2014. In 2018 they started to impose a waiting time of 2 months for payouts (used to be 1 month), and when you actually click on payout they still make you wait weeks, eventually months before they perform a simple payout. The company appears to have financial problems which is reflected in the payouts, for me personally this is a joke and I'm not able to sell as I'm used to cause this people steal us sellers money for their own shady business practices and investments, they are working with our money without our consent which is illegal imo.
Bad site, bad service, shady business practices and VERY VERY disappoining customer service they got (they just turn off LiveChat when they feel like it), I don't recommend anyone to buy anything on the even I am a seller myself...
I have been buying a number of apps and games from Kinguin, most were
Well below market price (at first sight). But after the last purchase, I no longer recommend them: 1. The taxes they put on them are not seen at first, so your end price may be up to 60% higher than originally shown.
2. The reason that I recommend to avoid them however: I bought the Age of
Empires Definitive Edition from them, the key worked just fine, but the
Game did not install. I had no idea that this is a global issue, but the
Kinguin support desk immediately sent a whole list of forum
Discussions, showing that they are clearly aware of the fact that this
Game CANNOT be installed. So they are selling a key to a game they are
Aware of that it does not work. Shady business practice. At the very
First feedback they immediately wrote they "regret" not be able to
Refund, because the key worked.
3. On top, with all the taxes, I paid the same amount as I would have directly from the MS store. Where I could have reimbursed it immediately.
So no, I will not buy from Kinguin anymore and do not recommend, as they will screw you at the first occasion.
Dear Peka,
We understand that it is a stressful situation. Please be informed that the encountered difficulty is not caused by the key itself but technical difficulties on the developer site. Moreover, we would like to clarify that this issue does not refer to every single user at all times. Installation issues can be fixed with clearing temporary files or cache of the platform store. We would kindly ask you to reconsider using the provided solutions.
Despite the rating, we would like to also express our appreciation for the honest feedback. It is our main task to keep on improving our site to provide you with the best experience possible.
Please feel free to contact us any time you need help. We will be happy to assist you!
Best regards
Ewa
Its cool because the prices are changed to your local currency. When I visited at first I got a small discount code so that was neat. Everything is quite cheap and worked for me.
Have been buying for over 4 years now. Have never had problems and when a merchant did sell a used key to me customer service fixed the problem. There are also many giveaways. Worth checking out.
Really really good support team that twice helped me solve license key issues.
Kinguin is a cheap(ish) way to get the software you need, just make sure you have some time for troubleshooting.
I've bought from here a couple of times, an even when theres an issue. Which most time isn't there doing. I get help so fast and easy I'd do it again. <3 <3
Had some issues with keys not working properly but the customer support helped me to resolve them and everything worked out in the end. Great site overall I highly recommend it for cheap keys.
Keys are legit and great buying experience so far. Has been purchasing from them for over a year now, everything seems fine and delivery of keys are almost on an instant. Keep it up guys!
Thank you!
Bought a cd-key here for steam, activated it without a problem. There were some issues with paypal, but nothing big. I'd still recommend it over buying on other shady websites.
They have a great support team, always prompt and fair answers and ready to help you. I hope that the trade experience will be at the same level. Thanks guys.
Hey there Viorel,
We appreciate the rating and kind words.
We're happy to hear that our support team's attitude to helping our customers has met your expectations.
It's our goal to make sure each and every customer is treated with the care and respect you all deserve.
Hope you stick around to see what else we at Kinguin have to offer.
Should you have any questions, feel free to contact us. We are available 24/7, also on Livechat.
Best regards,
Pat
I bought a windows key for my new pc, didn't work, entered the online chat,
And i was surprised, unbelievable service, fast, professional, exactly as you want to be.
I will buy again for sure! 1
Tip for consumers:
pay for the insurance service, it definitely worth it...
Dear Assem,
Thank you very much for sharing such an amazing opinion! It is a great pleasure for us to know that our customer service have helped you with the issue and that you are so happy with our solution. We hope you use your product without any problems now. Rest assured that we are always at your disposal if you have any questions or doubts - we will be happy to help.
We wish you all the best!
Margo
A great website for finding games at good deals. I've been coming to them for a long time and their customer service is very helpful if something ever happens.
Charging insurance on purchases is a little dodgy, but if anything does go wrong support is quick to sort it out and make sure you have a positive outcome.
Customer support: Never answer, after even after their 48 hours "SLA" – They said ist 24/7 ready to answer
Chatbot: Never has any agent, since it started!
Paid with bitcoin: Order gets cancelled, i never received the product.
Opened a ticket: the preferred solution was Replacement of Key, they gave me back 11 Euro to "KINGUIN BALANCE", and you CANNOT SPENT IT ALL IN THE CART, ONLY THE HALF OF THE PRICE, Its the biggest scammer website in the world. I begging you if you don't want to waste your money, avoid this polish scammer website!
UPDATE: They also banned me from their Discord channel because i tried to reach somebody out from their support. This is what you get if you buy from this website and you have some problem with it!
Tip for consumers:
Dont buy it from here!
Products used:
Other website which has legit support
Hello,
We are deeply sorry to hear about your issue.
As we can see you managed to use the Kinguin Balance, however, we still would like to investigate the issue. Could you please provide us with some details about the issue? We would make sure that situation won't happen again.
Kind regards,
Monika
There are too many factor that Kinguin is the best and is best marketplace for digital products.
- 24/7 Live Chat / Ticket Support
- Instant Delivery of digital products
- Lower prices
- Low fees
- Protected and if you haven't bought protection
I've used the site plenty of times in the past, never had an issue with them, products were always delivered correctly and CS is always happy to help.
I've got like 17 games from this site, 2 of them, the code has already been used.
Luckily the support works pretty fast so they got me a working key after a few hours.
Dear Daniel,
Thank you very much for your opinion.
We are sorry that some of the keys you received from us appeared to be faulty. We would like to thank you for contacting us and reporting the problem, this way we were able to check it and provide you with an appropriate solution.
We hope that the situation will never repeat.
See you soon!
Best regards,
Margo
I got my Windows 10 Home key here. At first it didn't work, but Kinguin staff helped me.
Instructions I got where easy to follow.
Overall I am very satisfied (That's what she sad).
Every key that i've bought has been valid and been delivered almost instantly. It's also a great site for selling your game keys, the support is always helpful and quick to answer your questions.
GDPSTEVSUEE
Paid two days ago, then the request came that I should send documents for authorization. I refused, with the request to either send the product or to refund the money. Nothing received despite several reminders. Now I have to complain about the transaction to the operator of my credit card.
Dear Michael,
We are truly sorry about the whole situation and the delay. We are currently experiencing increased traffic on our site which may delay our responses.
As per our knowledge, your order has been fully refunded to your original payment method. We also updated you on the ticket, could you please look there?
In case of any further inquiries please do not hesitate to contact us.
Kindest regards,
Virgie
Gain trust and grow your business with customer reviews.
Kinguin.net is a marketplace for gamers. Here developers sell games to wholesalers, merchants, and direct to customers. The merchants buy from wholesalers or developers and sell to consumers at fair market prices. In every case, great care is taken to ensure that customers get working product keys, and Kinguin’s award-winning customer support team is always ready to help.
Dear Gabriel,
Thank you for voicing your concern.
We would like to apologize for any inconveniences you experienced in regard to that situation. We care a lot for our customers and do our best to guarantee the safety of all the purchases made in our store. We would like to assure you that our team works hard to clarify the case and our intention is to make sure, that all the transactions are authorized. From time to time it requires additional actions on our end.
We hope that this issue will be resolved quickly and efficiently. Remember, that our support agents are available via LiveChat around the clock and will be more than happy to assist you.
Best regards,
Margo