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Kinguin has a rating of 2.3 stars from 388 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kinguin most frequently mention buyer protection, and credit card problems. Kinguin ranks 1393rd among Video Games sites.
This company responds to reviews on average within 5 days
I've had some questions or mix-ups while using Kinguin. The customer support chat was more polite than I expected. They solved my issues relating to coupon codes and offer listings. Thank you particularly to Margo. I'm a happily returning customer.
Ordered black ops 6 through alter gift, well worst possible option ever, DO NOT TRUST THIS. Firstly, the merchant promises he will send the game after 72 hours after purchase. So I added the Battle.net ID of the merchant. After 72 hours, I messaged the merchant my order ID. Suddenly, he says it will take 92 hours. After all that he says yeah I can't send the game because I reached the gift limits. Just wait another extra day and I will send it to you tomorrow. You can apply for a refund, I will give back your money instantly. Now guess what, he suddenly went offline or blocked me. Neither did I get my refund or my game. I tried to contact Kinguin with the live chat, well no real person with only bull$#*! responses without any solution or anything to refund my money back or get another key. Submitted a ticket with no response. Submitted a ticket to complain about the merchant also no response. Should I take legal actions?
I purchased a key for a game, didnt get the key, after a week i got an email saying the key wasnt avaible anymore. So they wanted to refund me, still after 2 months now i havent got my money back. The Support is a joke. 1 week for one answer, due to covid 19... home office is a thing you know... and now they dont answer at all
Have bought many a game from Kinguin, even one i already owned (silly me) and they refunded me straight away after verifying i hadn't redeemed.
Then i bought a game after with the refund money via the nvidia deal thingo for the gtx1080ti but it was invalid as it had expired (the date ended apparently didn't know that type of deal existed but pretty sad that they have end dates)
But i put in a ticket, and it was resolved within 24 hours as they contacted the seller and got my refund for me.
10/10 one of the best digital marketplaces for video games whether it be Xbox, Ps4 or PC.
Dear Brendan,
It is a pleasure to read such a kind comment!
Your opinion is highly appreciated and we are happy to hear that you are pleased with our service.
Please bear in mind that resolving issues of our Customers is our priority.
We are doing our best to help our Clients and we are really thankful for your cooperation as it helped us to fix the issue even faster.
In case of any questions, we will be more than happy to answer you via our LiveChat.
We are lucky to have Customers like you!
Best regards,
Monica
Bought a W10Pro Key. Installed (actually upgraded) to W10Pro without a problem, but encountered an activation problem after that. Tried Microsoft's phone activation, but that didn't help.
After 5min the chat bot transferred me to a real agent that solved the problem within 2min.
Great
Sorry, but I'm not the only unhappy person here. As you can see there are more people in the same situation than me and know who else, you do nothing. Because it's not you who run out of money.
Hello,
Rest assured that we will investigate every issue a customer reports.
It makes us very glad to see that you weren't charged and your order could be safely cancelled.
Thank you for contacting us on LiveChat and for all of your patience.
If you ever need additional assistance, we're available 24/7.
Best regards,
Beatrice
Simply ridiculous as this webSite has a payments service that take people's money to an order stays in pending "forever" when we contact the support they say that it is not their fault and that we and we have to solve the problem their. I can not even say that this is bad or bad... It's the TIP: Do not be an idiot
While waiting for the CD key to appear for "Pillars of Eternity II: Deadfire Obsidian Edition", it resulted in an ERROR status. This is odd to me, as I also purchased "Pillars of Eternity Definitive Edition" at the same time without issue. My experience is both good and bad.
Hello Customer.
Thanks for reporting your issue on Sitejabber.
The error status on orders is a rare occurrence and is caused by some server issues.
In the unlikely case where it does not get refunded automatically, please contact our support team via ticket to refund the order manually.
You can do so from the Customer Support tab or via the following link: https://kingu.in/ContactSupport.
Please allow our Support Team some time to provide a reply, as we are currently experiencing unusually high ticket and order traffic.
We would like to take this opportunity to apologize for the inconvenience caused by the error.
Additionally, if you could provide us with the order number here, then we may be able to forward the request for faster assistance.
Thanks for your understanding in this case.
Kind regards,
Bartix
Very nice and polite personnel. I have only had one issue out of approximately ten games that I have ordered and they are working on a solution with the merchant.
Dear Nick,
Thank you very much for your opinion and high rating!
We appreciate you wanted to share your concern. We are glad we could help you and start proceeding to solve the issue, we hope it will be solved smoothly. It is also our top priority to ensure the best support and service.
Should you have any other queries, please contact us anytime. We are at your service 24/7.
Best regards,
Kinguin Customer Service
Keys work and if they don't live chat helps you step by step. Only had issue with one key but live chat refunded the purchase after a couple of screenshots.
Do not purchase from "Kinguin"You don`t get what you pay for. They put your order on hold, and play you at your game (free to try) to obtain a refund.
Dear Brian
Thank you for your feedback.
We would like to kindly inform that we are obligated to protect the safety of the transactions and our customer's accounts. Due to it some of the orders might require additional authorization before we are able to complete them. We understand that it might be troublesome and we apologize for the inconvenience caused. Please be assured that we only keep in mind safeness of the purchases.
We would be more than happy to clarify this matter. To do so we would kindly ask you to provide us with an order ID. We strongly encourage to contact us via Live Chat or our ticketing system. We are available at your service 24/7.
Kind regards
Kinguin Customer Support
I purchased a key for a PC game and when I went to activate it, the key was already used (invalid). When I tried to report it to the merchant I got no response. When I escalated to Kinguin support 8 days ago now, still no response. I am writing as many reviews as I can to tell everyone DO NOT PURCHASE ANYTHING from this site. They are a SCAM SITE and will STEAL YOUR MONEY! STAY AWAY!
Tip for consumers:
DO NOT BUY ANYTHING FROM THIS SCAM SITE!!
Products used:
PC game key
Hello,
We are sorry to hear that.
Could you please provide us with the order number, so we can check the issue and help you to resolve it?
Looking forward to your reply,
Monika
Fast, reliable, good deals, good support, interactive site very clear and easy to use. Bought many things from Kinguin and never ever been disappointed
Dear Daniel,
It brings us a lot of joy to know that our hard work is so appreciated!
We are very glad that our site and support meet your expectations. We assure you that we do our best to keep our customers satisfied.
In case of questions, we are always at your disposal!
Best regards,
Margo
This site seems like a scam at first glance but it isn't. Bought from it twice and wasn't disappointed. They have some solid deals on various video games. Will probably buy from them again.
If you buy from here just pray that nothing goes wrong because there customer service it terrible. I We will see if they eventually fix windows ativation
Hello,
We are very sorry to hear that you had this experience.
Rest assured that our team will do it's best to help you resolve this issue!
Please bear in mind that our LiveChat is available 24/7 for the quickest resolution of your issue.
With regards,
Hans
The "Key Penguin" is, atleast for me, still one of the most trustworthy key-sellers around.
+low prices
+instant delivery
+really good customer-support, just in case something goes wrong
Not only products are overpriced + probably not even legaly obtained, they lie about price and at they show you real price where they charge you even for charging you, + outraging high fee for shopping on their site, this is bizzare and so outdated noncompetetive attitude!
Tip for consumers:
just dont!
Products used:
credit voucher
Hello!
Could you please provide us with your order number? We will gladly investigate if you were wrongly charged and assist you once you provide us with more information.
We are looking forward to hearing from you!
Kind regards,
Grażyna
Buyed, checked my identity and once sure of everything they delivered them. Great services and really kind people to talk with.
For sure i will buy again from them.
Had no problem buying different keys, just follow the instructions and the keys works fine. It saved me alot of money that i can spend on other stuff.
A requested a withdraw 2 months ago and they do not reply, they have all the details to process teh payment but they are not doing anything, i don't know how i can get my money now.
For such a small amount of money I got my windows key activated.
The support team was responsive and they actually did the calling and the activation ID. Very unexpected and cool :)
Dear Andrei
Thank you very much for your positive feedback!
It is our top priority to ensure the best quality of the sold products and your opinion has a great value to us!
Should you have any other queries, please contact us anytime. We are at your service 24/7.
Best regards,
Kinguin Customer Service
Instant reply, fast and they fix my problem in no time. I had a problem activating an OEM windows 10 key, told them and the managed everything to activate my Windows.
Highly recommended.
Bought a CD Key for Microsoft Office, didn't work. I was fuming, so I contacted support. Within 5 minutes I was talked through the problem, and given a solution that worked. Perfect service.
Dear Steve,
Thank you for the high rating even though you had an issue with your purchase.
We hope that this won't discourage you from visiting our store again and you'll give us a chance.
Furthermore, we're happy to hear that you found our support to be of such high quality, it's our goal to ensure all of our customers receive only the best help when they contact us.
Best regards,
Pat
Kinguin is a very good service with reputation.
Great prices and istant delivery is granted.
You can get your games at the lowest prices from various sources.
Do not trust anything that tells you to use the old automated phone system that Microsoft has deprecated.
Tip for consumers:
They tried to offer in store credit, I asked Chime to do a chargeback.
Products used:
Original Microsoft store purchase.
Hello,
We are sorry to hear about the issue you experienced.
To help you, we need some additional information.
Could you please provide us with the order number for this case?
We are looking forward to your response.
Kind regards,
Weronika
If you are looking to sell your windows keys here, I wouldn't recommend it, I had to wait 3 weeks to be verified to sell keys then they made me fill out the same exact application TWO MORE TIMES, just to be turned down for "insufficient information" when I clearly answered every box in full.
Tip for consumers:
its fine to buy here, but the customer service is S*** so use PayPal to avoid getting ripped off or paying their 20% "buyer protection:" which is essentially a glorified "honor" of getting a receipt.
Hello,
Thank you for your feedback and we apologise that you have encountered issues with your case.
Unfortunately not every person can sell software keys in our store. Before such a thing is possible we need to verify the keys thoroughly and, unfortunately, this may take some time. We apologise that yours took so long and that it has been denied in the end. Our top priority is to provide our customers with the best products we can possibly offer, that is why a verification regarding certain keys is extremely necessary. If you provide us with more information (your email registered in our store or even an order number) we will be able to review your case once more.
And regarding our Buyers Protection - this feature is optional and you can choose not to add it to your order, however it is always a good idea to purchase it as it may greatly speed up solving cases concerning issues with keys (invalids, duplicates and so on).
We hope this unpleasant experience will not discourage you from visiting our store again.
Best regards,
Karo
I bought a Shark Card for GTA Online and it was $11 cheaper than the Xbox Store and the code was sent to me within minutes and it worked first try. Legit site with no complaints and the customer service was fast and friendly when I asked where my code was that's when they told me it is in the "Dashboard" under your account.
Dear Brandon,
Thank you for your positive review!
We are really glad you experienced such a good service on our site. We always take care of attractive prices and fast delivery so our amazing customers may enjoy more games that are sent instantly! It also brings us joy that our support meets your expectations. It is a real pleasure for us to assist you, provide you with tips or help with any issue. We are treating all of you as a part of our family.
Please remember that with any further doubt you can always contact us via LiveChat. We will be more than happy to talk to you.
Kind regards,
Eva
Best support service i ever had experience with. I had a problem with payment and in 5 minutes it was just solved and as bonus they gave me code for 5% sale. Thank you Kinguin
Dear Konstantin,
Your satisfaction is a great compliment!
We are very glad that all the doubts were already clarified and there are no more issues with the payment.
In case of any questions arising in the future, we are always at your disposal!
With the best wishes,
Margo
Gain trust and grow your business with customer reviews.
Kinguin.net is a marketplace for gamers. Here developers sell games to wholesalers, merchants, and direct to customers. The merchants buy from wholesalers or developers and sell to consumers at fair market prices. In every case, great care is taken to ensure that customers get working product keys, and Kinguin’s award-winning customer support team is always ready to help.
Hello,
We are really sorry to hear about your issue.
Could you please provide us with the order number or ticket ID? We will check the issue and provide you with the solution.
Kind regards,
Monika