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Kinguin has a rating of 2.3 stars from 388 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kinguin most frequently mention buyer protection, and credit card problems. Kinguin ranks 1393rd among Video Games sites.
This company responds to reviews on average within 5 days
I've had some questions or mix-ups while using Kinguin. The customer support chat was more polite than I expected. They solved my issues relating to coupon codes and offer listings. Thank you particularly to Margo. I'm a happily returning customer.
Ordered black ops 6 through alter gift, well worst possible option ever, DO NOT TRUST THIS. Firstly, the merchant promises he will send the game after 72 hours after purchase. So I added the Battle.net ID of the merchant. After 72 hours, I messaged the merchant my order ID. Suddenly, he says it will take 92 hours. After all that he says yeah I can't send the game because I reached the gift limits. Just wait another extra day and I will send it to you tomorrow. You can apply for a refund, I will give back your money instantly. Now guess what, he suddenly went offline or blocked me. Neither did I get my refund or my game. I tried to contact Kinguin with the live chat, well no real person with only bull$#*! responses without any solution or anything to refund my money back or get another key. Submitted a ticket with no response. Submitted a ticket to complain about the merchant also no response. Should I take legal actions?
For me the best
Best service and best prices.
If you have a problem, they solve in little time.
Its my number one page to buy keys.
Kinguin ripped me off. I bought a game, with buyer protection. They refused to give me my money back
Dear Chris,
Thank you for your review. We are very sorry that there is any issue with your game. We would like to check all the details and help.
Unfortunately we cannot track you in our system. Hence, we would like to ask you to contact us on LiveChat and explain the issue, we will be glad to assist.
We are looking forward to hearing from you!
With regards,
Margo
The best site for buying games. I have bought several games from there like CS: GO and PUBG. Now i want to buy Far Cry 5 Gold Edition and i will. I suggest you buying from there.
Hello George,
Thanks for the kind words and high rating.
Great to hear our catalog is up to your liking and that you can find what you want, at the prices you want.
We highly recommend Far Cry 5, great game and it's quite fun to stream as well.
Hope to see you around!
Best regards,
Pat
I received the Steam keys I bought today on Kinguin.net. And, it's relatively cheaper than other websites. Thank you! I recommend this website.
Products used:
SimplePlanes Steam CD Key
The key activation progress was a bit unorthodox and complicated. I wish they had included a stepbystep guide in the recipe but i contacted the support (chat 24/7) and he helped me with the steps in a maner of seconds. It worked fine but uneccesary complicated imo. Still it was super sheep and i would defenitly recomend using them and if ther is any hickup they are happy to help instantly. GREAT service. SOMEWHAT COMFUSING modusoperandi
Dear Janne,
Thank you for sharing your experience regarding the purchase on our store!
We are very glad that the issue is already resolved. We are sorry that the process of resolution is not easier, however unfortunately it does not depend on us. The issue results from the activation servers unavailability and thanks to alternative activation method we are able to activate the license so fast.
We hope that the issue will not appear again and that this situation will not discourage you from purchasing on our site again!
With the best regards,
Margo
Useful for getting keys for much lower prices, and support has been really helpful when I've had issues.
Hello Rodrigo!
Thank you very much for your rating!
We are happy to hear that you're satisfied with our Services!
We are also glad, that any issue that you've had wasn't able to discourage you from using our store.
We will keep improving ourselves for you so that your opinion remains unchanged!
Best regards,
Hania
Awesome service with awesome prices! 10++++
P.s. (the site has a very important live chat 24/7)
Well done
Quick and easy support.
I had an already used steam key and got my money back after 24 hours.
The Support was very kind :)
Hey there Chuck,
Thank you for the kind words and top-notch rating.
Glad to hear that your issue has been resolved and that our team was up to the task.
Of course, we apologize for the issue in the first place and assure you that should you give us a chance, further purchases in our store will only be better and hopefully, more fun.
Remember that if you need any additional help, we're available 24/7.
Best regards,
Pat
Prices are great. Had a Win Key come up invalid. But easily the most competent, articulate and patient CS I've had in a while.
Hello there!
Thank you for taking the time to write a review, the high rating is appreciated as well.
We're happy to hear that we were able to provide such high quality of service to you and that your issue has been resolved.
Of course, if you have any suggestions on how we can further improve or have some questions for us, we're at your disposal 24/7 on LiveChat.
Best regards,
Pat
I had an issue with a 3rd party seller, and the support staff has worked very hard to get the situation resolved.
This site has the best digital games, both free and they also deliver fast. They also have insurance for your purchases
I had a problem with activation of Windows 10 Home and Microsoft Croatia was closed for the day. I have contacted Kinguin on LiveChat and support person acquired Confirmation ID for me in no time.
I got Microsoft office and the key didn't work. It took the 10-20 minutes but they replaced my code with a working code!
Had issues with key and Kinguin customer service got it working immediately! Life savers! Love the service and will be buying from again!
Dear Nicholas,
Thank you for taking the time to leave a review.
Sorry for the inconvenience regarding your key and we're glad to hear that the issue has been sorted out.
It's our goal to provide only the best customer service and it's great that you think we did.
Hope to see you around, we always have great deals in store!
Best regards,
Pat
They took $100 off of my credit card and I've been trying to get my own code for the past 4 days! They aren't even responding to my tickets + emails! DO NOT USE THIS SCAM WEBSITE
Dear Youssef,
We are more than sincerely sorry about the whole situation. Could you please send us your order/ticket ID to take care of the case asap?
We are waiting forward to hear from you.
Kind regards,
Virgie
And I never had any problem. I talked to their support many times and they were always a great help, answered patiently so I am happy with them.
I didn't have to wait for a long time and operator was very helpful and he solve my issue in a minute
Unfortunately your live chat service is incompetent
I filed a complaint and I just wish to have your address of the seat
Hello,
We're sorry to hear that you're not satisfied with our store and we hope you accept our apologies for any form of issue that you are experiencing.
Rest assured that our support team is available 24/7 to provide assistance with any problem regarding our store or one of your purchases.
Without any reference information, however, we are unable to locate and investigate the issue.
We would like to ask you to contact us either by opening a ticket or contacting us on LiveChat.
Best regards,
Pat
Do not trust them thy do not resolve your issue they take for ever to get back to you and will not let you speak to a human
Tip for consumers:
research before you buy
Products used:
non it did not work
Dear Lisa,
We are very sorry to hear that your key does not work. We will be happy to assist you and solve the case, but we will need your order number to do so. Could you please provide us with it?
Best regards,
Vera
I have been shopping from Kinguin for many many years now and I have never had any issues. Good prices and good service.
Scam website only sells already used keys. They don't support devs and will steal your money and sell your data. NEVER buy from Kinguin.
Tip for consumers:
NEVER USE THIS SITE RUN RUN RUN
Products used:
Nothing because its a scam website that doesnt sell anything but your data
Buying and selling is easy and quick, buyer Protection is a great feature!
If you're looking for discounted games for STEAM or ORIGIN, look no further!
Tip for consumers:
Don't forget to get a discount code to use on your purchases - Just stay logged in for a few minutes and you should get one.
Hello Mike,
Thank you for your interest and your positive feedback.
The satisfaction of our customers will always be our top priority, therefore we will keep on doing our best to provide you with the top-notch service.
Kind regards,
Nataliia
The OEM Windows 10 key I was sold had already been claimed. Customer support non-existent. Do not buy from Kinguin.
Tip for consumers:
Don't use Kinguin
Products used:
Windows 10 OEM key
Hello,
Thank you for letting us know about your issue.
Could you please provide us with the order number or ticket ID, so we can check the case?
Looking forward to your reply,
Monika
Gain trust and grow your business with customer reviews.
Kinguin.net is a marketplace for gamers. Here developers sell games to wholesalers, merchants, and direct to customers. The merchants buy from wholesalers or developers and sell to consumers at fair market prices. In every case, great care is taken to ensure that customers get working product keys, and Kinguin’s award-winning customer support team is always ready to help.
Dear Ricardo,
We are sorry that you have encountered issues with your key!
We would be grateful if you could provide us with the order number or contact us on LiveChat, we will check the case once again and check for all the possibilities. We would like to assure you that the case will be resolved and that our team will make their best to compensate you for the inconvenience.
We hope to hear from you soon!
Best regards,
Margo