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Kinguin has a rating of 2.3 stars from 388 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kinguin most frequently mention buyer protection, and credit card problems. Kinguin ranks 1393rd among Video Games sites.
This company responds to reviews on average within 5 days
I've had some questions or mix-ups while using Kinguin. The customer support chat was more polite than I expected. They solved my issues relating to coupon codes and offer listings. Thank you particularly to Margo. I'm a happily returning customer.
Ordered black ops 6 through alter gift, well worst possible option ever, DO NOT TRUST THIS. Firstly, the merchant promises he will send the game after 72 hours after purchase. So I added the Battle.net ID of the merchant. After 72 hours, I messaged the merchant my order ID. Suddenly, he says it will take 92 hours. After all that he says yeah I can't send the game because I reached the gift limits. Just wait another extra day and I will send it to you tomorrow. You can apply for a refund, I will give back your money instantly. Now guess what, he suddenly went offline or blocked me. Neither did I get my refund or my game. I tried to contact Kinguin with the live chat, well no real person with only bull$#*! responses without any solution or anything to refund my money back or get another key. Submitted a ticket with no response. Submitted a ticket to complain about the merchant also no response. Should I take legal actions?
Todos nosotros deberíamos de comprar aqui. Actualmente he realizado varias compras y estoy contentisimo con el servicio, he comprado tarjetas psn a un precio reducido que despues he podido utilizar para mis juegos favoritos
Suite a un achat d'une clé windows 10 pro OEM, j'ai pris la garantie en cas de clé déjà utilisée.
J'ai bien fait, lors de l'activation de windows, on me dit que la clé est déjà utilisé.
Je contact le service client kinguin, qui a traité mon problème très rapidement et ils ont activé mon windows dans la foulée... Rien a dire, super efficace. Les problèmes ca arrivent, le plus important c'est que des personnes répondent et s'occupent de nous lorsque ca arrive... Ca été le cas chez Kinguin
Terrible, compré una licencia y navegando al final elegí una que sólo vale en Argentina (no en España). Al minuto (al llegar el mail) me percaté y escribí... ya no dan solución.
No parece justo que vendan licencias tan limitadas en otros países sin una advertencia mucho más clara y menos que no permitan devolver a los pocos minutos sin haber usado el código...
Good price, immediately delivery of code.
5 Stars for me.
Ottimo sito per l'acquisto di giochi sia per il prezzo che per la rapidità della consegna della chiave da attivare su steam.
Dear Fabrizio,
Thank you for leaving your feedback!
We're thrilled to hear that you're satisfied with our shop. Fast and professional service is our priority when it comes to providing the best experience to our Customers.
In case of any questions, please feel free to contact us anytime! We are available 24/7 on LiveChat\
Best regards,
Pola
El proceso de compra ha sido fácil y muy rápido. Me surgieron dudas, abrí un chat y en cinco minutos tenía todas mis dudas resueltas y estaba jugando con mis juegos nuevos.
Un gran servicio
Habe durch diese seite mein steam account gut angeheuft mit spielen und habe extrem wenig dafür gezahlt
OTTIMO SITO! CONSIGLIATISSIMO! Specialmente L'ASSISTENZA CLIENTI PERFETTA!
Gain trust and grow your business with customer reviews.
Kinguin.net is a marketplace for gamers. Here developers sell games to wholesalers, merchants, and direct to customers. The merchants buy from wholesalers or developers and sell to consumers at fair market prices. In every case, great care is taken to ensure that customers get working product keys, and Kinguin’s award-winning customer support team is always ready to help.
Hello,
We are truly sorry to hear about the problems you have experienced.
We would like to kindly inform you that your order has been successfully refunded and we have updated you about the details of your case in support ticket #305641 Please check the ticket for more information
Kind regards,
Shiro