• Kinguin

Kinguin

Write a Review

Overview

Kinguin has a rating of 2.3 stars from 388 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kinguin most frequently mention buyer protection, and credit card problems. Kinguin ranks 1393rd among Video Games sites.

  • Service
    67
  • Value
    64
  • Shipping
    40
  • Returns
    53
  • Quality
    58

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
10
51
See all photos
How would you rate Kinguin?
Top Positive Review

“Excellent Customer Support”

Sanders K.
9/8/18

I've had some questions or mix-ups while using Kinguin. The customer support chat was more polite than I expected. They solved my issues relating to coupon codes and offer listings. Thank you particularly to Margo. I'm a happily returning customer.

Top Critical Review

“SCAM”

Emre C.
11/6/24

Ordered black ops 6 through alter gift, well worst possible option ever, DO NOT TRUST THIS. Firstly, the merchant promises he will send the game after 72 hours after purchase. So I added the Battle.net ID of the merchant. After 72 hours, I messaged the merchant my order ID. Suddenly, he says it will take 92 hours. After all that he says yeah I can't send the game because I reached the gift limits. Just wait another extra day and I will send it to you tomorrow. You can apply for a refund, I will give back your money instantly. Now guess what, he suddenly went offline or blocked me. Neither did I get my refund or my game. I tried to contact Kinguin with the live chat, well no real person with only bull$#*! responses without any solution or anything to refund my money back or get another key. Submitted a ticket with no response. Submitted a ticket to complain about the merchant also no response. Should I take legal actions?

Reviews (388)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (65) buyer protection (21)
Thumbnail of user saraa167
Portugal
1 review
0 helpful votes
  • Send Message
December 5th, 2018

I find Kinguin to be one of the cheaper platforms for purchasing games, they also have a list of trusted sellers that sometimes sell the same product at an even bigger discount. I've been their client for a while now and all of my orders came through almost instantly and worked without so much of a hiccup. So far I trust them.

Thumbnail of user matth281
Canada
1 review
0 helpful votes
  • Send Message
March 6th, 2019

I have used Kinguin for several copies of windows for myself, friends, and family. I have only had one issue with my most recent key, and through Kinguin's own live chat it was resolved the same day. As long as one is patient and purchases the buyers protection for their keys, I have no problem recommending this service to everyone. Over half a dozen PC builds completed with Windows keys purchased from Kinguin--an excellent track record--and I will continue to use and trust their service.

Thumbnail of user rubent19
Portugal
1 review
0 helpful votes
  • Send Message
November 24th, 2018

Just make sure you buy the buyer protection because these guys are awesome!

I had a problem on an Activation Key and spent a day trying to solve it on my own, of course after that I gave up...

Then I decided to try their live chat, I got probably the best support service I've ever had... even tho I had to wait 20 minutes for my turn, the person was kind, quick to find the problem and solved it in under 10 minutes. 5/5 for me!

Hope it goes as well for you guys!

Thumbnail of user paytong
North Carolina
1 review
0 helpful votes
  • Send Message
October 22nd, 2018

Customer service and cheap prices are fantastic. Better than G2A in my opinion. I was a bit iffy at first and looked around before buying, but you can't beat the prices, especially Windows product keys! Had some issues with activation but luckily the agent I got into contact with, Erwin, was a huge help!

Thumbnail of user markusm32
Germany
1 review
0 helpful votes
  • Send Message
October 10th, 2020

As long as the key works, everything is fine. Only if suddenly the key does not work and you need support, it will be catastrophic. No reaction, you play dead. Never again! Fortunately with Paypal paid, there the buyer protection takes effect.

Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,

Thank you for raising that issue. We are truly sorry for the encountered difficulties.

We do understand the inconvenience you have faced, and we will be more than happy to assist you.
Please share your order number and you will be contacted via our ticketing system.

We are looking forward to hearing back from you.

Best regards,
Pablo

Thumbnail of user bl576
GB
1 review
0 helpful votes
  • Send Message
December 12th, 2023

They sold me a key that had already been used, with no refund. First purchase from this site and I was immediately scammed.
Looking at all of the other reviews it seems buying on this site is a real gamble, with the chances of actually getting what you pay for becoming increasingly unlikely recently.
Will never give these people my money again, and wouldn't advise anybody else to trust them either.

Tip for consumers:
Loads of reviewers reporting they sell used keys.

Products used:
None, the download key was already used.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,

We are sorry to hear about the issue you experienced.

To help you, we need some additional information.

Could you please provide us with the order number for this case?

We are looking forward to your response.

Kind regards,
Weronika

Thumbnail of user dominicf22
Michigan
1 review
0 helpful votes
  • Send Message
August 14th, 2018

I bought an old game that had no one playing online. This was my fault and I requested a refund within the next day of purchasing. A purchase of only $13.69, seems small enough to refund, even with their buyer protection plan. NO action was done by the support agent to keep me as a customer.

Service
Returns
Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,
We're very sorry for the experience you had.
Unfortunately we were unable to track down the case with the information you had provided. Therefore we kindly ask you to contact us on LiveChat or through our ticketing system.
We are looking forward to hearing from you!
With regards,
Hans

Thumbnail of user noamb7
Israel
1 review
0 helpful votes
  • Send Message
September 5th, 2021

I recently bought a CD-key for Eset anti-virus and after 2 days the seller disabled the key!

Now i'm left vunerable and their customer service is fully robotic, no way to get a human in contact

I need to get a refund, sadly it seems only Paypal can help me now

Thumbnail of user johns1767
John S. – Kinguin Rep

Hello!

Thank you for contacting us.

We are very sorry to hear that you have experienced such an issue.

Please be informed that we have checked your order and updated the ticket regarding this case with a new reply. Please refer to the information provided in the ticket and respond accordingly so we can resolve the issue. You can find your tickets under the following link: https://kingu.in/MyTickets

We look forward to hearing from you.

Best regards,
Ado

Thumbnail of user freemanl10
Florida
1 review
0 helpful votes
  • Send Message
June 17th, 2018

Great customer service! More professional than most big corporations. I had a problem with one of the software. The rep took his/her time and resolved it for me in a very professional manner, and was extremely polite.

Thumbnail of user johns1767
John S. – Kinguin Rep

Dear Freeman,
We are glad to know that our specialists' work is appreciated by our customers!
We do what we can to become better and better and your feedback brought us a lot of joy.
We hope that you will keep on visiting Kinguin and that you'll be pleasantly surprised by all the deals Kinguin has to offer.
See you soon!
Margo

Thumbnail of user martins278
Denmark
1 review
0 helpful votes
  • Send Message
August 7th, 2018

I bought a Windows 10 key through Kinguin, and it returned as invalid, so I turned to support and they helped me get it properly activated, through simple instructions, practically anyone could follow.

I'm buying here again!

Thumbnail of user jackv119
Australia
1 review
3 helpful votes
  • Send Message
March 20th, 2020

Paid for a key for windows 10 pro - got a key that was already in use!
Kinguin wont answer emails and they did not inform me that they would require a multitude of very specific screenshots if there was a problem!
They will not own the problem and will not refund my $65 so just a waste
Don't get conned by these scammers - don't waste your money there!

Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,
Thank you for letting us know about the issue.
Please note that this error usually means that the key should be activated via phone. This method is also recommended in activation details.
If your case is still not solved, we will be happy to assist you.
Kind regards,
Monika

Thumbnail of user kristianj20
Sweden
1 review
1 helpful vote
  • Send Message
August 15th, 2022
Verified purchase

Kinguin are selling a bunch of gift cards for different sites, there is one site called duelbits and when you buy their gift cards on kinguin you are paying for an example $70 for a $50 gift card unless you find a discount code then it will be $65 instead... It doesn't make any sense why kinguin are taking such high fees and on top of that if you check the reviews there is not one single bad review because all of the bad reviews gets removed so its only "NPC" like positive reviews saying "Oh what a great giftcard"

Tip for consumers:
Don't buy anything from their site, you can find much cheaper options on different sites that won't charge you 40% of the item that you are buying on purely fees.

Products used:
Gift cards

Service
Value
Shipping
Returns
Quality
Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,

Thank you for contacting us!

Please be informed that when placing orders in our website, there are associated fees which are given as a summary to you on your checkout page prior to completing your order.

Moreover, we would like to provide you some information on the fees applied for the order and why they are being charged. One of the fees being added to an order is the payment fee which is being charged by your payment provider to allow the transaction to go through. Depending on the payment method chosen, this fee can change.

Another fee is the service fee which is a fee used to further develop the platform, the one you are currently using to make the purchase but it also has other uses. In addition to the help with the development, it guarantees that the website stays afloat, which allows you to make the purchase. It also contributes to the wages of the staff responsible for the running of the website, which includes developers without whom the website would not be available, marketing staff responsible for bringing in new customers which keep the money flowing, and finally the support staff, which whom you are having a discussion right now, and who are ready to help with any problems you might encounter in regards to our services.

Lastly, it helps us to pay the sellers that offer their keys on our website - without them there would be no keys to obtain at all.

As for the reviews, we do not remove bad reviews whatsoever. However, the reviews visible on the product page are product reviews, meaning they need to be referring to the purchased product - not to the service, the issue encountered with the key or it's price. We have other channels to discuss these matters. Product reviews need to meet certain requirements, and as long as they do so we will not be removing reviews that are not flattering for the product in question.

We hope this clarifies this matter a bit for you. (:

Kind regards,
Grażyna

Thumbnail of user tannerc50
New York
1 review
0 helpful votes
  • Send Message
January 1st, 2023

After purchasing the Windows 11 OEM Key I tried to activate it but the key had already been used. I left a 1 star review on their site but my review was never published. The on-site reviews are faked. Don't buy from them. The website is a scam.

All 5 star reviews have negative votes on them because non 5 star reviews are dropped.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johns1767
John S. – Kinguin Rep

Dear Customer,

We are really sorry to hear about your problem.

In order to fulfill your request, we would kindly ask you to provide us with the order number to refer to. We will do our best to help you resolve this issue.

We are looking forward to hearing from you.

Best regards,
Alex

Thumbnail of user raduc6
Romania
1 review
1 helpful vote
  • Send Message
April 2nd, 2019

I bought a Windows 10 + Office 2016 bundle. The office key stopped working after 2 months. They offered a refund of 8 euros on their platform while a replacement key costs 26 euros. They said that's the most they can do. No, thank you!

Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,
Please accept our sincere apologies for any inconvenience caused.
We would like to explain the issue which you experienced. The purchased product was sold in the bundle which contained 3 products therefore, we offered 1/3 refund of the price. However, Customer Satisfaction is very important to us, we decided to refund 50% of the price. We are really sorry about the issue, the appropriate Team already contacted you via ticket. Please make sure to check it.
Kind regards
Monika

Thumbnail of user michaelk662
Netherlands
1 review
0 helpful votes
  • Send Message
August 18th, 2018

I had trouble activating windows 10. After googling, calling phone numbers and asking on the microsoft forums I tried the 24/7 live chat. After just a few questions they were able to help me and send a working validation key.

Thumbnail of user katm71
New Zealand
1 review
0 helpful votes
  • Send Message
December 1st, 2018

Brought trend micro, upon trying to activate redirected to some bull$#*! site, they rang to say "my internet was faulty" and i would need to pay $70 to get the trend activated scamming $#*!s, Photo only shows that the code also says expired after going through other ways to activate

Tip for consumers:
stay away

Products used:
zero

Service
Value
Shipping
Returns
Quality
Thumbnail of user johns1767
John S. – Kinguin Rep

Hello Kat,

Please accept our apologies for any issue that you have with the purchased product.
Rest assured, our support team is available 24/7 in order to help you with this matter.
You can contact us either via a ticket message or on LiveChat.

Best regards,
Pat

Thumbnail of user walidk9
Morocco
1 review
0 helpful votes
  • Send Message
August 1st, 2018

Very nice website for all video games that you want. I got a trouble with some orders and they refunded everything, i could know if i paid or not thanks to the support. Very nice technical support and most of sellers are reliable.

Thumbnail of user johns7907
North Carolina
1 review
0 helpful votes
  • Send Message
January 12th, 2021
Verified purchase

Kinguin.net is NOT legit. The office key I purchased did NOT work. Not only that, I tried to contact them multiple times and they not respond at all. Nothing. Sure... they use language on the site that will put you at ease with your purchase, but the words are not true. You will lose your money, and be dismissed. Period. (that is my experience with Kinguin.net).

Tip for consumers:
DO NOT USE!

Products used:
None, as they do not work

Service
Value
Shipping
Returns
Quality
Thumbnail of user chaunceyg9
Michigan
1 review
0 helpful votes
  • Send Message
May 24th, 2018

I've purchased many games and software from the site and have had positive experiences with everything. Even when a couple things I purchased had bad keys, I contacted customer service and in no time they rectified my situation with no further issues. Keep in mind it's a marketplace similar to eBay, so not everyone is legit, but customer service has helped me in the 2 cases when I had a problem, and all the other stuff I purchased worked just fine and I've used the site for a couple years now. I recommend it to anyone looking for a good deal!

Thumbnail of user johns1767
John S. – Kinguin Rep

Hello Chauncey,

Thank you for the kind words and high rating.

Happy to hear you're satisfied with our store and the level of quality our customer support has shown you. Glad to hear all your issues have been resolved and that you can enjoy all your purchased products.
It's our goal to make sure everyone has access to great games and software, regardless of where they are and they play on.
Be sure to stay up to date on Kinguin news as we're planning to shake things up and make our store an even more interesting place on the Internet.
Stay awesome and game on!

Best regards,

Pat

Thumbnail of user seant458
Texas
1 review
0 helpful votes
  • Send Message
February 22nd, 2023
Verified purchase

Super quick delivery time of the access code for the game and the process was super streamlined, not quite sure if all the stuff on the site will be this good because there are different sellers, but my experience was good.

Thumbnail of user arid9
Colorado
1 review
0 helpful votes
  • Send Message
December 14th, 2018

Always check your purchases are from reputable sellers! They help ensure products sold are correct, and the customer service is spot on, but you should still ideally verify that the seller is trusted.

Usually cheapest, and if not, you get rewards so you probably also get it cheaper based on rewards ultimately

Products used:
I've used them several times, with few issues, and always resolved quickly. They only sell software so shipping doesn't apply.

Service
Value
Returns
Quality
Thumbnail of user kaylonf
Texas
1 review
0 helpful votes
  • Send Message
June 11th, 2018

Kinguin associate, Thomas, helped me resolve an issue with one of the products I purchased through Kinguin. His support was friendly, easy to understand, and fast. He continued to provide support on a separate issue after my initial issue was cleared up.

Service
Thumbnail of user johns1767
John S. – Kinguin Rep

Hello Kaylon,

Thank you for the kind words and high rating.

We're happy to hear that your problem has been resolved and we're certainly glad that our support agents skill and helpfulness left such a positive impression on you.
It's our hope that this inconvenience won't stop you from giving our store another chance and checking what Kinguin has to offer.
If you have any questions please do not hesitate to contact us, we are at your disposal 24/7.

Best regards,

Pat

Thumbnail of user jonl127
Colorado
1 review
1 helpful vote
  • Send Message
July 27th, 2018

Purchased a Windows 10 key and it would not activate. Called Microsoft and they advised that it was already being used (in other words, it's either stolen or they sell the same key several times). I opened a ticket and after more than 24 hours with no response used the online chat option. They claimed that it was Microsoft that was lying, and that they'd be able to activate it right away. But after providing screen shots of the error I was told this was a "very rare case and they'd have to contact the vendor" and that it would take another 24 hours. This is a new PC build and the first time I've used the key, so if this "rare case" applies to you, buyer beware!

Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,

We're very sorry for the experience you had.
Our team is going to do it's best to help reach resolution for your case, as soon as we have message from the merchant, we will get back to you.
Alternatively you can check with our LiveChat support.
We are looking forward to hearing from you!

With regards,
Hans

Thumbnail of user iffahi
Singapore
1 review
0 helpful votes
  • Send Message
October 18th, 2018

Fast deal transacted. Various payment type available. Cheapest compared to all sites visited, goodness!
Got into a bit of an issue with activation of the product but solved superbly with a chat with an excellent agent Jay. Thanks!

Thumbnail of user paulh584
Washington
1 review
0 helpful votes
  • Send Message
July 17th, 2018

I have purchased keys and OEM products from them and it has gone well every time. I can recommend! Even when installs have been bumpy... their customer service staff have resolved any issues promptly.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Kinguin.net is a marketplace for gamers. Here developers sell games to wholesalers, merchants, and direct to customers. The merchants buy from wholesalers or developers and sell to consumers at fair market prices. In every case, great care is taken to ensure that customers get working product keys, and Kinguin’s award-winning customer support team is always ready to help.

Company Representative

Thumbnail of user johns1767
John S.
Typically responds within 5 days

How do I know I can trust these reviews about Kinguin?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Kinguin?