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Kinguin Reviews Summary
The company has garnered mixed feedback, with customers appreciating the competitive pricing and occasional positive experiences with customer support. However, a significant number of reviews highlight serious concerns regarding unreliable product keys, delayed deliveries, and a lack of responsive customer service. Many customers reported difficulties in resolving issues, including unresponsive merchants and inadequate support from the company itself, leading to frustrations over refunds and invalid purchases. Overall, while some customers express satisfaction with their transactions, the prevailing sentiment indicates a need for improved customer service and clearer communication to enhance trust and reliability.
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I purchased an Office key from Pinguin. When I attempted to activate, it said it has already been used. I asked for a refund but they keep telling me they need screenshots of the issue. I have sent them repeatedly and they claim it is not the right format, continuousl; y asking for even more screenshots each time. I sense a scam. The screenshots clearly show the Microsoft page saying the ticket I bought has already been used.
Sold me used product key. Took 10 days to respond to a ticket only after a PayPal dispute opened. Then demand pic proof of a ID that apparently is provided by Microsoft via an automated phone system, that ID does not exist. The key was used I was scammed. They are working their hardest to delay and not refund me. Been 10 days and only received copy and paste responses. Kinguin is garbage, still no result or refund just argument.
Hello,
Could you please provide us with the order/ticket number in question?
We are looking forward to hearing from you!
Kind regards,
Grażyna
Kinguin are selling a bunch of gift cards for different sites, there is one site called duelbits and when you buy their gift cards on kinguin you are paying for an example $70 for a $50 gift card unless you find a discount code then it will be $65 instead... It doesn't make any sense why kinguin are taking such high fees and on top of that if you check the reviews there is not one single bad review because all of the bad reviews gets removed so its only "NPC" like positive reviews saying "Oh what a great giftcard"
Hello,
Thank you for contacting us!
Please be informed that when placing orders in our website, there are associated fees which are given as a summary to you on your checkout page prior to completing your order.
Moreover, we would like to provide you some information on the fees applied for the order and why they are being charged. One of the fees being added to an order is the payment fee which is being charged by your payment provider to allow the transaction to go through. Depending on the payment method chosen, this fee can change.
Another fee is the service fee which is a fee used to further develop the platform, the one you are currently using to make the purchase but it also has other uses. In addition to the help with the development, it guarantees that the website stays afloat, which allows you to make the purchase. It also contributes to the wages of the staff responsible for the running of the website, which includes developers without whom the website would not be available, marketing staff responsible for bringing in new customers which keep the money flowing, and finally the support staff, which whom you are having a discussion right now, and who are ready to help with any problems you might encounter in regards to our services.
Lastly, it helps us to pay the sellers that offer their keys on our website - without them there would be no keys to obtain at all.
As for the reviews, we do not remove bad reviews whatsoever. However, the reviews visible on the product page are product reviews, meaning they need to be referring to the purchased product - not to the service, the issue encountered with the key or it's price. We have other channels to discuss these matters. Product reviews need to meet certain requirements, and as long as they do so we will not be removing reviews that are not flattering for the product in question.
We hope this clarifies this matter a bit for you. (:
Kind regards,
Grażyna
Terrible, compré una licencia y navegando al final elegí una que sólo vale en Argentina (no en España). Al minuto (al llegar el mail) me percaté y escribí... ya no dan solución.
No parece justo que vendan licencias tan limitadas en otros países sin una advertencia mucho más clara y menos que no permitan devolver a los pocos minutos sin haber usado el código...
Hello,
We are truly sorry to hear about the problems you have experienced.
We would like to kindly inform you that your order has been successfully refunded and we have updated you about the details of your case in support ticket #305641 Please check the ticket for more information
Kind regards,
Shiro
I have been shopping from Kinguin for many many years now and I have never had any issues. Good prices and good service.
Bought a license key for ESET and when I tried to use it it says that it's managed by another account. Contacted their support and they just told me to use it, which I already tried. Escalated to Kinguin who expects multiple screenshots of things they should already know or I've already provided.
Hello Jason,
We are sincerely sorry to hear about the problems you have encountered with your product.
We would like to kindly inform you that your order has been successfully refunded and we have updated you about the details of your case in support ticket #211889, hence, please refer to the ticket for more information about your refund.
Please accept our sincerest apologies for the experienced difficulties.
Kind regards,
John
One reads "Multi-Device license-keys" (for instance "5 Devices").
In deep contrast to reality: Where it is only possible to use 1 license!
(because of different reasons - one being "cheapo key (for 1 device)", another reason being "i is a shared-kay (that already has been used, and that a person/seller is selling as new/full - in 5-pieces... earning some money, on the Prey!).
So, it is a mafia-like way of cheating...
And, the customer is made to proof with screen-shots, that he/she has been cheated - and it is impossible, since the user cannot get to the account-settings-page fro several reasons (one being, that he/she doesn't have acces to the account, because he/she only holds the "secondary kay" for registering number n-unit!...
It is advanced cheating, and it resembles Russian mafia-methods!. And is very-organized Crime!
Shame on these Cowards, trying to make money on such low-life cowardly activities!
Hello!
Thank you for contacting us.
We regret to hear that you have experienced such an issue.
Sadly, it would seem that you did not provide us with an order number. Therefore we were unable to find the order you are referring to.
As we highly value our Customers' satisfaction we would like to assure you that we will assist you in resolving this case.
Therefore, could you please confirm if the issue still persists?
If so, we would like to ask you to please create a ticket using the following link https://kingu.in/NewTicket and let us know about it.
We look forward to hearing from you.
Best regards,
Wiktoria
An amazing website for computers operatos softwares and games of Open terminals like linux or ubontu, Windows, Os, Ios, and mac. This bussiness website wll rise up soon like the bull rageing. But collecting personal datas about user is not appreciatables to me...
ONE LOVE.
LOYALITY AND HONESTY IS HERE>
Make sure that the seller is certified and you won't be disappointed. I bought a Project Zomboid key and I got it instantly. I would recommend reading the reviews on the seller not on the site itself.
I paid a fair amount for Norton 360 premium 2 year's subscription, i am incredibly happy with the customer service, i had the key and activated after 3 minutes and i think that's great. The price was cheaper than other sellers or the official site. Overall, my experience was great and i look forward buying again from them. Thank you very much.
I recently bought a CD-key for Eset anti-virus and after 2 days the seller disabled the key!
Now i'm left vunerable and their customer service is fully robotic, no way to get a human in contact
I need to get a refund, sadly it seems only Paypal can help me now
Hello!
Thank you for contacting us.
We are very sorry to hear that you have experienced such an issue.
Please be informed that we have checked your order and updated the ticket regarding this case with a new reply. Please refer to the information provided in the ticket and respond accordingly so we can resolve the issue. You can find your tickets under the following link: https://kingu.in/MyTickets
We look forward to hearing from you.
Best regards,
Ado
I've received a key which did not work (said it was already in use) and kinguin has refused to issue a refund. I paid over $40!
Hello,
We sincerely apologize for the issue you have encountered.
If your case has not been solved yet, we will be happy to help you. However, we will need your order number to proceed with your case. Hence, we would like to ask if it is possible to share it with us.
Kind regards,
John
After confirming my region with the website as USA they proceeded to sell me a key with an Australia coding... Naturally I was unable to use the key so I contacted them... They directed me to the third party seller "HungerGames" (real original right?) who then started to speak in another language... When I made it clear I could not understand him, he started to respond in broken english basically telling me, it was my fault for buying a bad key, they consider the matter closed and to take it up with kinguin... So I escalated the issue back to kinguin, within a day I received a response telling me they would put the key up for resale and only once/if they sold it would I receive a refund... I grudgingly agreed what choice did I have... Now here OVER A WEEK LATER I just received an email telling me they have finally put it back up for resale and for me to be patient while someone hopefully buys it so I can get a refund... SCAM!
Hello,
We are very sorry to hear about the difficulties you encountered. We would like to inform you, that since you mistakenly bought a product for the wrong region, we offered you a suitable solution and acted according to our procedures. We would like to ask you for a little patience regarding that matter and assure you, that your order will be refunded.
Kind regards,
Garfield
I placed an order about 24 hours ago and it has been proccessing since, I opened a support ticket and i have not received any sort of response at all, Its as if they dont care.
I was told it would only take up to 15 minutes for my key to be generated so i feel as if this site is a scam
S6BY7XK14RG this is my order key and I am looking for a refund or access to the bitskin keys i bought
Support Ticket ID: QOF-*******
Hello,
We are very sorry to hear about the issue you encountered. Despite increased traffic, our Verification Team always tries to reach every customer as soon as possible.
Please be informed, that the matter has been already resolved and we issued a refund for the order in question. Additionally, after a successful verification process, we dispatched another order that you contacted us about through our ticketing system. Your ticket has been updated as well. Please, check it in your free time.
Best regards,
Garfield
Scam website only sells already used keys. They don't support devs and will steal your money and sell your data. NEVER buy from Kinguin.
This site is engaged in targeted harassment to me and scamming me off a 100 had with no shame or remorse. Only thing i did was using a racial slur in twitch chat, this is not an excuse to promote hate, sexual harassment and robing me, of my hard earned money.
A requested a withdraw 2 months ago and they do not reply, they have all the details to process teh payment but they are not doing anything, i don't know how i can get my money now.
I bought an ESET Internet Security license from them for two years, after three months the license stopped going through claiming the license already in used. After an inquiry it turns out the license is registered on other computer.
I was able to contact with the owner and he told me they sold me a stolen license.
I opened inquiries about the issue in their customer service. For now, they are not answering.
Kinguin.net is NOT legit. The office key I purchased did NOT work. Not only that, I tried to contact them multiple times and they not respond at all. Nothing. Sure... they use language on the site that will put you at ease with your purchase, but the words are not true. You will lose your money, and be dismissed. Period. (that is my experience with Kinguin.net).
Avoid. Not worth your money
KWTVGHJD8LK
Avoid.
I've purchased Guild Wars 2 code which doesn't work and Kinguin sided with the seller, refusing a refund or any solution. Proof can be uploaded on request.
07.01.2020 Update
"Dear Buyer,
Please, accept our most sincere apology for the inconvenience. Unfortunately, we cannot assist you with this issue any further.
Please, accept this 10% discount code as compensation for the inconvenience: #####-###########
Should any questions or doubts arise, please feel free to contact us.
Kind regards,
Karlito"
Latest reply from Kinguin.
First, they sold me a product that doesn't work and now they don't want to refund me the money but giving me a code to make another purchase. It's like buying again from someone who already cheated you and took your money away from you.
Customer service close to zero.
Closing account and never buying anything from them again.
And that is a final thought - AVOID KINGUIN, if something goes wrong their warranty is not worth a penny, you are getting nothing.
From the business
Kinguin.net is a marketplace for gamers. Here developers sell games to wholesalers, merchants, and direct to customers. The merchants buy from wholesalers or developers and sell to consumers at fair market prices. In every case, great care is taken to ensure that customers get working product keys, and Kinguin’s award-winning customer support team is always ready to help.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Could you please provide us with the order number in question?
We are looking forward to hearing from you.
Kind regards,
Weronika