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Kinguin has a rating of 2.3 stars from 388 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kinguin most frequently mention buyer protection, and credit card problems. Kinguin ranks 1393rd among Video Games sites.
This company responds to reviews on average within 5 days
I've had some questions or mix-ups while using Kinguin. The customer support chat was more polite than I expected. They solved my issues relating to coupon codes and offer listings. Thank you particularly to Margo. I'm a happily returning customer.
Ordered black ops 6 through alter gift, well worst possible option ever, DO NOT TRUST THIS. Firstly, the merchant promises he will send the game after 72 hours after purchase. So I added the Battle.net ID of the merchant. After 72 hours, I messaged the merchant my order ID. Suddenly, he says it will take 92 hours. After all that he says yeah I can't send the game because I reached the gift limits. Just wait another extra day and I will send it to you tomorrow. You can apply for a refund, I will give back your money instantly. Now guess what, he suddenly went offline or blocked me. Neither did I get my refund or my game. I tried to contact Kinguin with the live chat, well no real person with only bull$#*! responses without any solution or anything to refund my money back or get another key. Submitted a ticket with no response. Submitted a ticket to complain about the merchant also no response. Should I take legal actions?
Unfortunately, payment was cancelled. I started the live chat and was helped within seconds. Got my eurBalance back, and received a new 10% voucher because my own one was aborted. 10/10!
Reliable and trustworthy support. They solved some of my questions with the regional restrictions that I received after buying one of the games. They reimbursed the funds that I spent.
Great prices and great customer service! Highly recommended. Had a issue with one purchase and customer service was very helpful and got the issue resolved. Quick response in the chat-service!
I bought a windows key and it didn't work at first but talked through it very easily with a customer representative and was able to get through it very quickly and easily.
This is a great key site and I would go back to buy more. Not because of their fast and great service, But their great customer service and kinguin protect.
Placed an order and they locked my account and demanded an ID, i sent it in and they locked my account further and said they cannot tell me why and that they removed the paypal option from my account
Im so pleased to service i got! Supports do good job and it was fast too! Cos support was so awesome, i can continue my shopping on G2P. So supports for the win! :)
Bought Dawn of War 2 but recieved a key for Dawn of War 1. Posted multiple support tickets over the period of a week, no reply. Seems like a scam sadly, really wanted to play that game.
Hello,
Please accept our sincere apologies for the delays.
If your issue is not solved, please provide us with the ticket ID or order number.
Looking forward to your reply,
Monika
DO NOT WASTE YOUR MONEY!
My Windows 10 Pro key does not work. I reinstalled a fresh version of Windows and it will not accept the key. There is no option to activate by phone as is stated in the instructions. There is no customer service, only a computer to chat with that does not understand the problem. DO NOT WASTE YOUR MONEY!
Hello!
We're very sorry that you are displeased with your purchase. Please rest assured that our LiveChat is available 24/7 and our Agents will be always ready to assist you. If you have an issue with a Windows key, and you wish to be transferred to a human assistant from the bot conversation, please simply type "transfer".
Please also provide us with your order number, so that we could look into the issue for you.
In case of any questions, please feel free to contact us again anytime.
Kind regards,
Pola
Best customer service i've ever received, they were extremely patient and helpful! If you are looking for a cheap product key this is 100% the site to get it from! Do not go anywhere else!
Hello,
It is a great pleasure for us to know that you are satisfied with our services and with our support.
We would like to thank you for your positive opinion.
We hope that you will come back very soon!
We are at your disposal.
Best regards,
Margo
Had an issue with my key, they were extraordinarily helpful, even contacting Microsoft for me. The customer service was quick, too, and knew exactly what to do
Theyre useless, Do not purchase their protection becuase you are protected the same either way, They misadvertise products so check everything before you buy.
Dear Daniel,
We care deeply about our customer's satisfaction, your review brought up an important matter to our attention. Despite the rating, we are grateful for that. Our team has reviewed the case and triple checked each of the offers in question. We made sure that such situation does not happen again. Please accept our sincerest apologies for the encountered trouble. As for the buyer protection, it is the truth that we will always make sure to help our customers. Buyer protection enables your inquiries a special higher priority and in some cases alternative solutions.
We are very sorry to see how this situation reflected your opinion about our site. Please keep in mind that as agents between sellers and customers, we are obligated to respect the merchant choice of a compensation. We appreciate your cooperation and understanding during this matter.
We hope that in time you will reconsider using our site again. We would be more than happy for a chance to make up for this experience.
Best regards
Ewa
There are some big problems with this site / company. First of all, they are pretty terrible at communication. If you open a support ticket, they email you and tell you to respond to the email with more information -- and then do not respond at all. I finally got online with a chat representative after a 20-minute wait, only to find out you aren't supposed to respond to the email but to update the ticket -- even though the email FROM kinguin said otherwise. They were pretty indignant and rude when I pointed out the issue, basically just declaring "that's why we have the online tickets," and said, "I am not going to argue." Attitude needs adjustment.
The reason I had gotten in touch with them in the first place was that the seller had provided a product key that couldn't be activated online and had to be done by phone.
The final issue with the site is that they don't differentiate between 32- and 64-bit programs.
Ultimately, it's good that I was able to get the program, but would have been happy to pay a little more to avoid the headaches and amount of my time I had to use to get a decent answer to the problem.
Tip for consumers:
If you must buy from them (though I wouldn't necessarily recommend it), when you inevitably have problems, go straight to online chat despite the long wait.
Bought win 10 pro key, had a problem (probably because of uncleaned installation) the guided me step by step and resolved the issue of activation. Great product great service.
I really like using Kinguin. It's safe and reliable, I've never had a problem on this site. Unlike G2A, there is no monthly protection fee that they don't tell you about. I've bought many games, even a Windows 10 key, and I've never had a problem with the keys. If there is any other problem with the site, then I contact the support team and they answer within seconds, and solve the problem as quick as possible. I love this site, I buy more games from Kinguin than I do from Steam now. I highly recommend you buy your games here, but check the prices on Steam as well because when Steam has a sale, it is sometimes cheaper than Kinguin, but usually Kinguin has the cheaper prices. Also, I get the keys instantly in most cases. The longest I've waited is maybe an hour or two for CS: GO skins a while back. I have 43 orders, some are games, some are CS: GO skins, keys and cases, and a few of those bundled keys for $5 or so, along with the Windows 10 key. I also bought some games together so the 43 orders, becomes 50+ games and other purchases. I wouldn't say I'm a Veteran on the site or whatever, but I have used it quite a bit.
Code didn't work for windows, refund was denied. I was tgold that I didnt know how to type the code properly into the field. Used codes from other sites with no issues. This is a scam.
Hello,
Thank you for letting us know about your issue.
Could you please provide us with the order number or ticket ID, so we can check the case?
Looking forward to your reply,
Monika
RONAN
BUT YOU CAN ILLEGALLY STEAL MY MONEY
Ben
Alright. I really want to help you Ronan. If you don't want to cooperate with me in this case is there anything else I can help you with?
ronan
I WANT A REFUND
Read
Ben
12:00 pm
And I would like to provide you with one, but unfortunately, I have a proper evidence that your key is indeed not working. If you don't want to provide me with it and there is nothing else I can help you with at the moment I will need to close the LiveChat window.
Dear Ronan,
Thank you for sharing your opinion! Even if it is not positive, it is very important to us.
We have checked your order and chat. We are very sorry that you experience issues with your key. We would like to investigate the problem and provide you with the solution, however, we have not received from you any information regarding the error message and it is crucial for us to resolve the issue. We care about both parties' interest, that is why we always need to check the problem in details first.
The keys sold on our site are always verified, we also make sure that they derive from the legitimate sources. Since the product you have purchased is very popular and the activation servers are sometimes overloaded, you might experience some activation issues. However, please rest assured that as soon as we know what is exactly the issue, we will be able to help. Therefore we have responded to your tickets and forwarded you with the detailed instructions. We hope that you will be able to activate your product very soon.
As for the conversation you have cited, we can assure you, that as mentioned later on LiveChat, it was only a human error. As soon as we receive from you all the information we need, we will be able to help and provide you with a suitable solution.
We hope to hear from you very soon!
Best regards,
Margo
I purchased a Division Game Key and it was revoked by Ubisoft because it was a fraudulent/stolen key. I contact Kinguin who is now ignoring my Ticket. I also contacted Ubisoft who had this to say:
*******@Ubisoft Support Mar 31,2016 at 09:20 AM EDT I sincerely apologize for the delayed response. We have been extremely busy as of late and are working to answer all of the support cases that are coming in.
The key is valid but has been revoked in the system. We have no information regarding the reason for the revocation. Keys acquired fraudulently are regularly sent to us stating that they need to be revoked in our system, and we are not given individual details on each key that is provided.
We are unable to provide any details regarding the games activation unless you are able to confirm ownership of the Uplay account. You will need to contact the vendor where you purchased the key for additional support.
We recommend purchasing our downloadable PC games directly from the Uplay Shop or from companies who have a digital distribution agreement with Ubisoft as they receive the game files and keys directly from Ubisoft. You will find a full listing of approved digital retail vendors here: https://support.ubi.com/.../approved.../kA*******ekN9CAI
Kinguin is not only faking reputation but is frequently stealing money by selling fraudulent game keys or not delivering at all. Even if you had a successful purchase it's a matter of time before you become a victim. Avoid Kinguin and use verified vendors for game keys.
Dear Blacklight
Thank you for your feedback.
We sincerely apologise for the unpleasant situation. We would like to kindly inform you that Kinguin is a marketplace which is offering products from 3rd party sellers. We are doing our best to ensure the best quality of the sold products. We would really like to look into your case to see what happened and bring a positive solution. We are constantly working on improving our site and we will be more than happy for a chance to make up for the bad experience.
We encourage you to contact us via our ticketing system or LiveChat. We are available for you 24/7.
Kind regards,
Kinguin Customer Support
Got a few games and they worked alright. Then I bought a game and the key was already used. I posted everything to prove I was scammed and still got no refund or new key. Avoid this site.
Dear Tomi,
Thank you for sharing you opinion!
We are dealing with high traffic at last days so we may respond with some delays and we are very sorry for that!
For that reasons we invite you to contact us on LiveChat. We will do our best to assist!
We hope that the case will be clarified soon!
With regards,
Margo
Be careful when you buy from the marketplace. They DO oversell keys and you will not be able to register or activate your product. Rather go directly to the official source when buying your product.
Hello,
Thank you for your review.
As you have mentioned, we are a marketplace, and as such, we do not hold control over our merchants' stock. If they do however make a mistake and someone purchases already used key we always do our best to resolve the issue in favor of the customer.
If you have any questions regarding that matter feel free to contact us anytime via our LiveChat.
With regards,
Hans
I bought a key from Kingquin and I tried to activate it. Didn't work, I contacted support and after a while, i got my problem fixed. Definitely recommend them
Dear James,
We appreciate your review and rating.
Glad to hear that our support team resolved your issue so fast and that everything went well.
We sincerely hope that this inconvenience won't make you stop visiting our store. KInguin has a lot to offer and we'll make sure that your next experience with our store is a more pleasant one.
Remember that if you need any help, be it with a purchase or selecting a product from our offer, we remain at your disposal 24/7.
Best regards,
Pat
Super fast delivery and low price! I was looking for a low price because I wasn't sure if I'd like the game. It turned out the game was exactly what I expected, thumbs up for Kinguin!
Every Problem was solved in the live Chat, thanks for the Great Support, i would reccomend this Site to my Friends and i would buy there again! 10 Stars!
Dear Michelangelo,
We appreciate your opinion, thank you very much for sharing it with us!
We work and sweat for you to provide the best support possible and we are happy our team helped you out with all the issues that appeared and made it in a satisfactory way! It is so good you have a pleasant shopping experience.
We wish you and your friends wonderful moments with the purchased games!
If you ever need help or have feedback or suggestions regarding our website’s features, keep in mind we’re available 24/7 to answer any questions you may have.
Best regards,
Eva
I would not spend any money with Kinguin; and, I would certainly not expect PayPal to protect your purchase.
The PayPal Resolution Center is WORTHLESS.
PayPal has done absolutely nothing with my case. I purchased a software download from Kinguin that did not work; they sent a code series that would not unlock the download.
Kinguin requested that I stop the dispute process at PayPal for some reason; I would not do as they requested, instead believing that PayPal would do some research. Sadly, I now know that PayPal is a limp noodle, they promise security but do nothing.
A screenshot of the incorrect code was provided. The numbers were confirmed and properly entered; the code was incorrect. PayPal states that the product was delivered? Perhaps PayPal agrees that a code was delivered; yes, however, they missed the fact that the code did not work. I would call this a product that was not delivered.
Luckily, this was a small dollar item; Do Not trust this company to support anything of significant value.
My use of PayPal will decline significantly; there are too many reputable companies in the payment space doing good work.
Dear Robert,
We are sincerely sorry for the whole situation. Could you please send us your order/ticket ID to take care of the case asap?
Kind regards,
Virgie
Instant code delivery.
They have returned a key that I didnt want after purchese and they will resell it and refund me if the code work for the next user.
Gain trust and grow your business with customer reviews.
Kinguin.net is a marketplace for gamers. Here developers sell games to wholesalers, merchants, and direct to customers. The merchants buy from wholesalers or developers and sell to consumers at fair market prices. In every case, great care is taken to ensure that customers get working product keys, and Kinguin’s award-winning customer support team is always ready to help.
Hello,
We are most sincerely sorry about the whole situation,
As per our knowledge, your order has been fully refunded and you are still able to make Safe Purchases on our site.
Regarding your ID, it has been deleted automatically after closing the case.
In case of any further questions please do not hesitate to contact us.
Kind regards,
Virgie