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Kinguin has a rating of 2.3 stars from 388 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kinguin most frequently mention buyer protection, and credit card problems. Kinguin ranks 1393rd among Video Games sites.
This company responds to reviews on average within 5 days
I've had some questions or mix-ups while using Kinguin. The customer support chat was more polite than I expected. They solved my issues relating to coupon codes and offer listings. Thank you particularly to Margo. I'm a happily returning customer.
Ordered black ops 6 through alter gift, well worst possible option ever, DO NOT TRUST THIS. Firstly, the merchant promises he will send the game after 72 hours after purchase. So I added the Battle.net ID of the merchant. After 72 hours, I messaged the merchant my order ID. Suddenly, he says it will take 92 hours. After all that he says yeah I can't send the game because I reached the gift limits. Just wait another extra day and I will send it to you tomorrow. You can apply for a refund, I will give back your money instantly. Now guess what, he suddenly went offline or blocked me. Neither did I get my refund or my game. I tried to contact Kinguin with the live chat, well no real person with only bull$#*! responses without any solution or anything to refund my money back or get another key. Submitted a ticket with no response. Submitted a ticket to complain about the merchant also no response. Should I take legal actions?
Exellent
I always get near instant delivery, and I have never experienced any problems.
I from now on only use kingwin when looking to by any new games and softawe
I've received a key which did not work (said it was already in use) and kinguin has refused to issue a refund. I paid over $40!
Products used:
Microsoft office - but could not use
Bought some games that were removed from steam, all of them worked, great alternative to G2A if you're looking to get around some of G2A's shady tactics.
I bought 6 and later 12 fifa points keys and i have only recived the 6, the other 12 is on hold they told me to send a picture of my documentation and write a letter with my order number and i did that but havent gotten any responds since please help me since i need them before 1 october since after i cant activate becasue fifa 21 is getting released please help me my order number is #S1IFB28DF67
Dear Ferat,
We are sincerely sorry for all the inconvenience caused. As we can see, your order should be dispatched by now and the ticket updated, could you please check your inbox?
In case of any questions please do not hesitate to contact us.
Kind regards,
Virgie
They solved my problem within half an hour. I'am grateful for customer service like this. Very kind perosnal and they are very helpful and undestanding
Hello Michal,
Thank you for the rating and review.
It's fantastic that our team was able to resolve the issue so fast for you. It's our hope that this small inconvenience won't stop you from visiting our store in the future.
We're planning many a great thing for the future and we want all of our customers to check it out.
Should you have any questions or require additional help, we are at your disposal 24/7, also on LiveChat.
Best regards,
Pat
I placed an order about 24 hours ago and it has been proccessing since, I opened a support ticket and i have not received any sort of response at all, Its as if they dont care.
I was told it would only take up to 15 minutes for my key to be generated so i feel as if this site is a scam
S6BY7XK14RG this is my order key and I am looking for a refund or access to the bitskin keys i bought
Support Ticket ID: QOF-*******
Tip for consumers:
Dont use it!!!!!
Products used:
None i didnt receive any
Hello,
We are very sorry to hear about the issue you encountered. Despite increased traffic, our Verification Team always tries to reach every customer as soon as possible.
Please be informed, that the matter has been already resolved and we issued a refund for the order in question. Additionally, after a successful verification process, we dispatched another order that you contacted us about through our ticketing system. Your ticket has been updated as well. Please, check it in your free time.
Best regards,
Garfield
I recommend Kinguin it's nice and easy to navigate through, I brought a few key and only had trouble once, I had a key issue and the support staff was really quick, nice and professional.
Super unprofessional. Defends false advertising, market is complete anarchy and customer support defends it. Just buy from g2a or some other site
Dear Customer,
Thank you for taking the time to provide us with your feedback.
We are deeply sorry for any inconvenience you may have experienced with our service. We would be grateful if you could provide us with more information regarding the specific problem you encountered. Kindly include your order number so we can investigate the matter further.
We appreciate your cooperation and look forward to hearing back from you.
Best regards,
Claudia
Just great, picked FIFA 18 at a very low price, got my key in less than a minute and everything worked perfectly. Will order something else for sure!
Had to confirm my identity by sending ID when I used CRYPTO CURRENCY PAYMENT
BULL$#*!, no further explanation from support agent. No details were provided
Dear Clinton,
Thank you for sharing a few words regarding your latest purchase.
We would like to point out that like many stores, in some cases we have to verify some details before an order is completed.
That is done to prevent any form of fraud against your account, we value our customer's security quite highly.
Cryptocurrency is treated by us as simply another payment method and that is why in some cases, verification occurs.
It is our hope that this answers your questions and that perhaps you will visit Kinguin again in the future.
Should you have any further questions, remember that we're at your disposal 24/7, be it through the ticket system as well as LiveChat.
Best regards,
Pat
They were pretty useful when it came to support, I haven't buy product yet, but with support like that, the top ten website ;)
Got wrong key unable to cancel the order...
Last time I bought a game from them.
And now Im just filling out the words.
Hello,
Thank you for your feedback.
We would like to assure you that we will do our best to help you with that issue.
Please provide us with your order number - we will check it and contact you in order to resolve the problem.
You can also contact us on LiveChat, we are available 24/7, ready to help!
Best regards,
Margo
Worst experience ever! I tried several keys and nothing works on it. Save you money and buy a real key from anywhere else!
Hello Joe,
Please accept our most sincere apologies for the situation.
Could you please send us your order/ticket ID to take care of the case asap and proceed with the refund?
Kind regards,
Virgie
I like it very much. Comfortable, fast, and very helpful page if you want to buy, or sell your game. Also great discounts!
I made lot of buys in this page with no problem and a very fast delivery. Good place to buy and nice prices.
I had lost my old Kinguin account and they helped me to get it back. Customer service is really friendly fast and nice.
Good prices, support is great. I have never have a problem and mainly it's really the most trustworthy site at least for games...
I've bought 3 licenses, 2 for MS product and 1 for a game. Good efficient transaction. Online help / chat was also very prompt.
Hello Mohamad,
Thank you for the comment and rating.
It's a pleasure to provide high-quality service and customer support to great customers like you.
We hope that you will visit us in the future to see how we constantly change and improve.
Best regards,
Pat
Been using this site for years to buy and sell keys. Never had any issues. The support is also very good and helpful!
Just no words, he was very kind, clear and helped me out very well. Now i dont get why i need to enter at least 100 characters. Is this enough?
Dear Seth,
Thank you for your kind words, rest assured that what you've written is plenty.
We're happy to hear that you like our store and the service provided. It's our great hope to deliver great games at great prices to awesome customers.
Remember that if you ever need our help, you can contact us either via a ticket message or by coming to LiveChat (available 24/7).
Best regards,
Pat
Good store, was a bit afraid at the start but I m very happy about them. Cool games with good prices.
Dear Many,
Thank you for sharing your positive feedback regarding our store.
We are truly happy to hear that you are satisfied with our service and you've found out it is trustworthy.
In case of any questions or doubts, we are available 24/7.
Kind regards,
Kinguin Customer Service
Easy to find great deals and also discount codes are useful. Even the new games are cheaper so will buy again.
They are having good offers for nice prides.
Also they help you, if your product key is from the wrong game.
Customer service was unstoppable to help me with an annoying activation problem, amazing experience, always get the help I need
Terrible customer service. Key did not work. And no help from them. Don't buy from here. Hidden fees at checkout
Tip for consumers:
Don't buy from here
Products used:
Game key
Hello Jason,
We are really sorry about any issue you experienced.
Could you please be so kind and provide us with the ticket ID/order number? Our Team will take care of the case right away.
We hope to hear from you soon.
Kind regards
Monika
Gain trust and grow your business with customer reviews.
Kinguin.net is a marketplace for gamers. Here developers sell games to wholesalers, merchants, and direct to customers. The merchants buy from wholesalers or developers and sell to consumers at fair market prices. In every case, great care is taken to ensure that customers get working product keys, and Kinguin’s award-winning customer support team is always ready to help.
Hello,
We sincerely apologize for the issue you have encountered.
If your case has not been solved yet, we will be happy to help you. However, we will need your order number to proceed with your case. Hence, we would like to ask if it is possible to share it with us.
Kind regards,
John