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Kinguin has a rating of 2.3 stars from 388 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kinguin most frequently mention buyer protection, and credit card problems. Kinguin ranks 1393rd among Video Games sites.
This company responds to reviews on average within 5 days
I've had some questions or mix-ups while using Kinguin. The customer support chat was more polite than I expected. They solved my issues relating to coupon codes and offer listings. Thank you particularly to Margo. I'm a happily returning customer.
Ordered black ops 6 through alter gift, well worst possible option ever, DO NOT TRUST THIS. Firstly, the merchant promises he will send the game after 72 hours after purchase. So I added the Battle.net ID of the merchant. After 72 hours, I messaged the merchant my order ID. Suddenly, he says it will take 92 hours. After all that he says yeah I can't send the game because I reached the gift limits. Just wait another extra day and I will send it to you tomorrow. You can apply for a refund, I will give back your money instantly. Now guess what, he suddenly went offline or blocked me. Neither did I get my refund or my game. I tried to contact Kinguin with the live chat, well no real person with only bull$#*! responses without any solution or anything to refund my money back or get another key. Submitted a ticket with no response. Submitted a ticket to complain about the merchant also no response. Should I take legal actions?
Purchased Win 10 Pro OEM key from one of the sellers. Received it within few minutes. Successfully activated with Microsoft automated phone service.
Very good support, it had beeen a bit of a hassle but they managed to help me outm no prob unresolved, friendly and prompt
Had a problem, but it got solved quickly and easily. Very satisfied with both the prices and the post purchase service.
Great support team and site features, would recommend. Live chat is always easy and they generally always get my stuff fixed.
Hello,
Thank you very much for your kind words!
We are very happy to see you satisfied with our service and support via LiveChat. Our staff is very friendly and always ready to answer any questions that may arise!
See you again soon!
Kind regards,
Nieszka
Someone got my personal information and Support helped me really fast, straight to the point, and provided me with great tips.
I realy love to buy games trough this site. Its fast and safe, I already bough 4 games and there was no problem. I can only recommend it :)
The site is good and fast. Payments are also quick. I got the game on my email very quickly and it worked normally. Good overall
Dont buy! Customer service is a big 0 and they fool you, there code arent working, you send them a proof and refuse any refund
Dear Customer,
We are sorry to hear about your problem.
Could you please provide us with the order number in question? We will do our best to help you resolve this issue.
We are looking forward to hearing from you.
Best regards,
Shiro
Good site. Many keys, gift cards, wallets and other products. Some time it will need some time to deliver key, but always everything is good.
Short version: I bought a windows 10 key, it is invalid. They tried to get me to fake a BS hack to activate it. Requested a refund as Microsoft verified this isnt what they sold me. Jerked me around for 3 weeks before promising a refund in 5 days. 3 weeks later, no refund and I'm still messing with them. Avoid at all costs.
Long Version: Purchased windows 10 pro and buyer protection. They key did not work so I tried contacting Kinguin, they didn't respond. Naturally believing I had purchased a legitimate product I contacted Microsoft for the help Kinguin wasn't providing. Microsoft informed me that what I had received was a "downgrade key" to take windows 10 pro and downgrade it to home. This violates section 5 of their terms of service. After 5 days without a response from kinguin I wrote a bad review and poof, support responded. Kinguin informed me that I could only activate my key with the automated windows 8 support phone line (HACK) but tried to convince me the key was what they sold and that Microsoft was wrong, about their own software and key. I called Microsoft again, a different support person verified what the first had said, this key is not as advertised. I demanded a refund as this violates their terms and I purchased the buyer protection, they jerked me around for weeks. After finally agreeing to a refund they informed me that it would take up to 5 business days, and that responding to that message would reset my wait, so I patiently waited. 3 weeks passed (now like 6 from original purchase) still with no refund. Almost 2 months in and I am still in contact with Kinguin over this issue, but I can no longer count the shady experiences and lies they have told me.
Hello Will,
Thank you for sharing your opinion.
We regret to inform you that after certain technical difficulties your refund wasn't processed successfully. We had to request it again and we hope the refund reaches you soon. We're sincerely sorry for the unimaginable delay you experienced.
Please note also that we treat all customers equally, regardless of whether they contact us in a ticket or on a review site, even if these two communication channels are handled by the respective departments. Our response time depends on the traffic during a given day.
Should you encounter any further issues, please contact us so we can fix them as soon as possible.
Best regards,
Beatrice
I had a Question in the Live Support about a game key that didn't work and the Supporter Instantly checked his thinks and was able to help and also resells the key for me Perfect
Dear Luca,
Thank you for sharing your experience.
The resale procedure allows you to return an unwanted, yet still not activated key back to our marketplace. We're glad to hear that you find it suitable for your needs. Hopefully, it will be over soon and you will receive your refund in no time.
Should you have any questions about our site, please do not hesitate to contact us.
Best regards,
Grzegorz
Kinguin, Ive Never Had A Issue With The Site But While Purchasing Doom I Came Into A Issue With A Activation Code. So I Contacted Support And They Helped Me And It Was Very Fast.
All the keys are delivered very fast and any issues are quickly resolved if you reach out the support team.
Always when i had problem i contacted customer support and they were very happy to help me. Overall i really enjoy their proffesionalism.
I had this one problem, and they wew super quick about fixing it. The person who attended me was super nice and helpful.
Hey there Rafael,
Thank you for the kind words and splendid rating.
We're happy that our support team was able to assist you with your problem and provided you with a satisfying solution.
Needless to say, we're sorry that you encountered an issue in the first place. It's our hope that this inconvenience won't discourage you from visiting Kinguin in the future.
We'll do our best that your next experience with our store is a more pleasant one.
Best regards,
Pat
Best customer support i ever used. They solved my problem straight away. They were very kind and helped me all the way true my problem step by step
Hello there!
Thank you very much for those kind words!
It's very important to us to leave our Customers satisfied and provide them with the best service possible.
Every day we are doing our best to assist you with any kind of issue so please don't forget, that you can always count on us!
We're always at your disposal on chat, 24/7, you are more than welcome to visit us there!
Kind regards,
Hania
I had 008 error when i tried to activate my windows but customer support was extremely fast to replay and help with my problem!
I had a key problem witch i suspect i was at fault. Tony was kind enough to walk me through and then just solved my problem thank you very very much
I have been using it for a long time and it is for me the best site to buy games. Best Prices and fast delivery. Very well!
I'm starting on the page, and the support provided is excellent. I hope to take this page very well.
I was having trouble with a key I purchased. The technical support was very helpful and made it easy to resolve the problem.
Seamless shopping. Excellent prices. You can shop without fear. Great games for great prices. I love this site.
I had a problem and they helped me very fast :D i boughted 5 games or even more (if you are seeing this, Hello Paula^^)
Dear Lucas,
Thank you for the review as well as rating.
Glad to hear that the issue you had has been resolved and in the time you deem appropriate.
We are also happy that you gave us another chance and kept checking out our website.
Hope to see you around!
Best regards,
Pat
They reply to queries within a day and have a live chat and remote desktop service where they get things sorted quickly.
Gain trust and grow your business with customer reviews.
Kinguin.net is a marketplace for gamers. Here developers sell games to wholesalers, merchants, and direct to customers. The merchants buy from wholesalers or developers and sell to consumers at fair market prices. In every case, great care is taken to ensure that customers get working product keys, and Kinguin’s award-winning customer support team is always ready to help.
Dear Luca,
We appreciate your rating and positive review.
We're happy to hear that your problem has been resolved and that you find our customer support department satisfactory.
We continuously strive to add more features and further improve so we may provide only the best customer service to you and every other customer.
If you would have any suggestions or would like to give us some feedback, we'll be happy to hear you out.
Best regards,
Kinguin Customer Service