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Kinguin Reviews Summary
The company has garnered mixed feedback, with customers appreciating the competitive pricing and occasional positive experiences with customer support. However, a significant number of reviews highlight serious concerns regarding unreliable product keys, delayed deliveries, and a lack of responsive customer service. Many customers reported difficulties in resolving issues, including unresponsive merchants and inadequate support from the company itself, leading to frustrations over refunds and invalid purchases. Overall, while some customers express satisfaction with their transactions, the prevailing sentiment indicates a need for improved customer service and clearer communication to enhance trust and reliability.
This summary is generated by AI, based on text from customer reviews
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Best customer service i've ever received, they were extremely patient and helpful! If you are looking for a cheap product key this is 100% the site to get it from! Do not go anywhere else!
Habe durch diese seite mein steam account gut angeheuft mit spielen und habe extrem wenig dafür gezahlt
Fantasic customer service, i had problems with a cd key of hitman and i got a cupon code so that i could get i cheaper
Dear Haakon,
We are very grateful that you have decided to leave such a positive comment!
It brings us joy that our services are so appreciated.
Remember, that in case of any issues we are always at your disposal.
With the best wishes,
Margo
Couldn't change the language so asked for a refund to the card I paid with, They then refunded the money to my kinguin account in an attempt with a shady email to make me spend the money back there. So back to live chat I went to ask for it back which was way to easy, Didn't ask for any confirmation of who I am or anything its just fine enough that I logged into my account.
Edit. In response to kinguin's reply I asked multiple times for the money to go to the card because I wasn't going to be using your site again for another purchase after originally buying a key that wasnt categorized properly and having to jump hoops to sort it out.
Dear Dee,
Thank you for voicing your concern.
We would like to inform you that it's our procedure to refund customers with in-store currency so you are able to purchase the game again, from a different vendor or even a different edition of the game should you choose to do so.
Furthermore, a refund back to the credit card or PayPal account is, of course, available when the customer requests such action.
Naturally, our support did not trouble you with cumbersome questions as it was not necessary and we did not wish to delay resolving the matter to your satisfaction.
Should you have any questions, feel free to contact us. We are available 24/7, also on Livechat.
Best regards,
Pat
Kinguin associate, Thomas, helped me resolve an issue with one of the products I purchased through Kinguin. His support was friendly, easy to understand, and fast. He continued to provide support on a separate issue after my initial issue was cleared up.
Hello Kaylon,
Thank you for the kind words and high rating.
We're happy to hear that your problem has been resolved and we're certainly glad that our support agents skill and helpfulness left such a positive impression on you.
It's our hope that this inconvenience won't stop you from giving our store another chance and checking what Kinguin has to offer.
If you have any questions please do not hesitate to contact us, we are at your disposal 24/7.
Best regards,
Pat
They have a great support team, always prompt and fair answers and ready to help you. I hope that the trade experience will be at the same level. Thanks guys.
Hey there Viorel,
We appreciate the rating and kind words.
We're happy to hear that our support team's attitude to helping our customers has met your expectations.
It's our goal to make sure each and every customer is treated with the care and respect you all deserve.
Hope you stick around to see what else we at Kinguin have to offer.
Should you have any questions, feel free to contact us. We are available 24/7, also on Livechat.
Best regards,
Pat
Had a dificult buy experience with several problems on the payments, order cancelations, etc. Not kinguin but the banks fault. But at the end of month I got billed twice on the credit card. Kinguin refunded me after a few minutes online chat involving a screenshot of email and a few order codes. And a few hours latter when I wanted a product no one has (a US$1 steam gift code) they gave me a small discount cupom for the contact.
Dear Ariel,
Thank you for such a high rating and a positive review! We are very happy that all the issues with your payment were clarified and that we could help. We always do our best to resolve the problems and keep our customers satisfied. It is good to know that you appreciate our hard work!
We hope that you enjoy your game now!
Best regards,
Margo
Fast and capable help, everytime again. And to submit this i have to write atleast 100 characters, so take this quote: How far that little candle throws its beams! So shines a good deed in a naughty world.
Dear Robert,
It is great to hear such great news! We are very happy that you are satisfied with our support. We always do what we can to assist in the best possible way and remember that you can always contact us in case of need!
We hope that you will visit our store again soon.
Best regards,
Margo
Its not often that youll get a prob with a key but $#*! happens sometimes and then theres always very good help from their support that solves the prob with you at your side. Kinguin is one of the best.
Dear Marco,
Thank you for sharing your experience! Please accept our apologies for any inconveniences you have experienced with your faulty product. We are glad that the case is already clarified and that our agents were able to offer you a satisfying solution!
We are always ready to assist in case of every problem you encounter with your key, so in case of any future questions or doubts please do not hesitate to contact us on LiveChat or via ticket! We will be glad to assist.
We wish you all the best!
Margo
Twice purchases for Windows10.
There were key number problems,
BUT very active and quick customer service helped me to resolve the problems~!
There maybe problems. But that will be fixed by Kinguin soon~!
Satisfied~@!
Dear Sanghyun,
Thank you for sharing your experience.
We're happy to hear that our Customer Service Team managed to help you resolve your problems. We do our best to prevent the problems from happening by thoroughly verifying the keys, but sadly mistakes do happen. That's why we are there for you around the clock.
Should you ever need our assistance again, or simply in case of doubts or questions, feel free to contact us again.
Best regards,
Grzegorz
Online live chat is very helpful and clarifying, the receipt of the keys is fast and the methods of payment is very ample.
Dear Eddy,
We are very glad to know that our hard work is so appreciated!
We would like to assure you that our agents do all they can to provide the best services and it is great to know that you are satisfied with them.
In case of any questions or doubts, we are always at your disposal, ready to help.
Kind regards,
Margo
I have used Kinguin.net for a while now to sell extra game keys that I come across in bundles and sales online. It's a fantastic place to place those keys for games that you already have but got in a too-good-to-pass-up bundle or sale. I have never had an issue with selling a game or buying a key. Every key has worked, every transaction has been logged, and every interaction with customer service has been professional and productive. Their prices fluctuate, but are fair and usually cheap. I have not tried any other website, but I'd be hard-pressed to leave Kinguin.net because of the resounding success I have had.
Dear Daniel,
Thank you for your amazing review and such high rating.
We're really happy to hear that your experience with Kinguin has been such a positive one and that you have such high praise for our store and customer service.
It's always pleasant to see that we succeeded in creating a very convenient and reliable website for gamers all around the world.
We hope that each and every game purchased in our store brought you a lot of fun and that we may continue to help you find great deals for your favorite titles.
Should you have any questions, feel free to contact us. We are available 24/7, also on Livechat.
Best regards,
Pat
Unfortunately your live chat service is incompetent
I filed a complaint and I just wish to have your address of the seat
Hello,
We're sorry to hear that you're not satisfied with our store and we hope you accept our apologies for any form of issue that you are experiencing.
Rest assured that our support team is available 24/7 to provide assistance with any problem regarding our store or one of your purchases.
Without any reference information, however, we are unable to locate and investigate the issue.
We would like to ask you to contact us either by opening a ticket or contacting us on LiveChat.
Best regards,
Pat
The key activation progress was a bit unorthodox and complicated. I wish they had included a stepbystep guide in the recipe but i contacted the support (chat 24/7) and he helped me with the steps in a maner of seconds. It worked fine but uneccesary complicated imo. Still it was super sheep and i would defenitly recomend using them and if ther is any hickup they are happy to help instantly. GREAT service. SOMEWHAT COMFUSING modusoperandi
Dear Janne,
Thank you for sharing your experience regarding the purchase on our store!
We are very glad that the issue is already resolved. We are sorry that the process of resolution is not easier, however unfortunately it does not depend on us. The issue results from the activation servers unavailability and thanks to alternative activation method we are able to activate the license so fast.
We hope that the issue will not appear again and that this situation will not discourage you from purchasing on our site again!
With the best regards,
Margo
Fast, reliable, good deals, good support, interactive site very clear and easy to use. Bought many things from Kinguin and never ever been disappointed
Dear Daniel,
It brings us a lot of joy to know that our hard work is so appreciated!
We are very glad that our site and support meet your expectations. We assure you that we do our best to keep our customers satisfied.
In case of questions, we are always at your disposal!
Best regards,
Margo
Already purchased many games from there and never had a problem. Great support, having dealt with my issue in minutes.
Hey Nelson,
We appreciate the review and rating.
It's great to hear that you like Kinguin so much and that you keep on visiting our store.
We're even happier knowing that whatever issue you may have had, our support team has resolved quickly and to your satisfaction.
It's our hope that such issues won't keep you from checking out what Kinguin can offer you and we hope you have a lot of fun with games purchased.
And in case you need help, we're at your disposal all around the clock.
Best regards,
Pat
I've purchased many games and software from the site and have had positive experiences with everything. Even when a couple things I purchased had bad keys, I contacted customer service and in no time they rectified my situation with no further issues. Keep in mind it's a marketplace similar to eBay, so not everyone is legit, but customer service has helped me in the 2 cases when I had a problem, and all the other stuff I purchased worked just fine and I've used the site for a couple years now. I recommend it to anyone looking for a good deal!
Hello Chauncey,
Thank you for the kind words and high rating.
Happy to hear you're satisfied with our store and the level of quality our customer support has shown you. Glad to hear all your issues have been resolved and that you can enjoy all your purchased products.
It's our goal to make sure everyone has access to great games and software, regardless of where they are and they play on.
Be sure to stay up to date on Kinguin news as we're planning to shake things up and make our store an even more interesting place on the Internet.
Stay awesome and game on!
Best regards,
Pat
I had a Question in the Live Support about a game key that didn't work and the Supporter Instantly checked his thinks and was able to help and also resells the key for me Perfect
Dear Luca,
Thank you for sharing your experience.
The resale procedure allows you to return an unwanted, yet still not activated key back to our marketplace. We're glad to hear that you find it suitable for your needs. Hopefully, it will be over soon and you will receive your refund in no time.
Should you have any questions about our site, please do not hesitate to contact us.
Best regards,
Grzegorz
Nice support desk helping you to fix all the problem and handle with ease the call to microsoft in order to activate the w10 key
Hello,
Thank you for your positive opinion.
We're happy to hear that our Support Representatives did a great job and got the product you wanted to be activated for you. Your satisfaction with our services is our great reward.
In case of any doubts, questions or problems with the purchased products, you can always contact us again, we're available for you 24/7.
Best regards,
Grzegorz
Due to a misunderstanding on my part, it wasn't clear that a special way of activation was required.
I contacted their live chat support, got told what to do and was ready to close the matter - but the support agent actually suggested to make the necessary activation himself since I was obviously new to it.
TL; DR: Support agent actually did the activation for me - in a competent, friendly and helpful manner.
Hello,
Thank you for your feedback.
We're very happy to know that our Customer Service was able to assist you efficiently and effectively. Your satisfaction is our top priority!
Should you have more questions or suggestions, feel free to contact us, we're available 24/7.
Best regards,
Beatrice
From the business
Kinguin.net is a marketplace for gamers. Here developers sell games to wholesalers, merchants, and direct to customers. The merchants buy from wholesalers or developers and sell to consumers at fair market prices. In every case, great care is taken to ensure that customers get working product keys, and Kinguin’s award-winning customer support team is always ready to help.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
It is a great pleasure for us to know that you are satisfied with our services and with our support.
We would like to thank you for your positive opinion.
We hope that you will come back very soon!
We are at your disposal.
Best regards,
Margo