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Kinguin Reviews Summary
The company has garnered mixed feedback, with customers appreciating the competitive pricing and occasional positive experiences with customer support. However, a significant number of reviews highlight serious concerns regarding unreliable product keys, delayed deliveries, and a lack of responsive customer service. Many customers reported difficulties in resolving issues, including unresponsive merchants and inadequate support from the company itself, leading to frustrations over refunds and invalid purchases. Overall, while some customers express satisfaction with their transactions, the prevailing sentiment indicates a need for improved customer service and clearer communication to enhance trust and reliability.
This summary is generated by AI, based on text from customer reviews
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I bought a key from Kingquin and I tried to activate it. Didn't work, I contacted support and after a while, i got my problem fixed. Definitely recommend them
I bought a windows key for my new pc, didn't work, entered the online chat,
And i was surprised, unbelievable service, fast, professional, exactly as you want to be.
I will buy again for sure! 1
Dear Assem,
Thank you very much for sharing such an amazing opinion! It is a great pleasure for us to know that our customer service have helped you with the issue and that you are so happy with our solution. We hope you use your product without any problems now. Rest assured that we are always at your disposal if you have any questions or doubts - we will be happy to help.
We wish you all the best!
Margo
I had an absolute nightmare of an experience with this company. I purchased a NVIDIA GEFORCE NOW code, and when I tried to redeem it, the code had already been used. I've had to talk to 5 different customer representatives and none of them have done a single thing to help. At this point I'm at the final option of disputing the payments through my bank since Kinguin has been utterly insufferable in trying to help me. Pathetic company with terrible practices, wont be using them again. So much for their added "buyer protection" that doesn't do a goddamn thing.
Hello,
Thank you for your review.
We apologise for any issues you had encountered.
Please be informed that we are already contacted you in this regard via our ticketing system. Rest assured that we would like to help you resolve this issue.
We are looking forward to hearing from you.
With regards,
Hans
I talked to one agent he transferred me over to the correct agent for my problem took a min and then I got my problem resolved.
Hello Ryan,
Thank you for the kind words and high rating.
It's great to hear that your problem has been solved and we're happy our support team did such a fine job of helping you.
Since customer satisfaction is important to us, we make sure that each customers issue is treated with the highest level of attention to detail.
We hope that whatever the issue has been, you will give us another chance and stay around to see what other great deals we may have for you in the future.
Best regards,
Pat
RONAN
BUT YOU CAN ILLEGALLY STEAL MY MONEY
Ben
Alright. I really want to help you Ronan. If you don't want to cooperate with me in this case is there anything else I can help you with?
ronan
I WANT A REFUND
Read
Ben
12:00 pm
And I would like to provide you with one, but unfortunately, I have a proper evidence that your key is indeed not working. If you don't want to provide me with it and there is nothing else I can help you with at the moment I will need to close the LiveChat window.
Dear Ronan,
Thank you for sharing your opinion! Even if it is not positive, it is very important to us.
We have checked your order and chat. We are very sorry that you experience issues with your key. We would like to investigate the problem and provide you with the solution, however, we have not received from you any information regarding the error message and it is crucial for us to resolve the issue. We care about both parties' interest, that is why we always need to check the problem in details first.
The keys sold on our site are always verified, we also make sure that they derive from the legitimate sources. Since the product you have purchased is very popular and the activation servers are sometimes overloaded, you might experience some activation issues. However, please rest assured that as soon as we know what is exactly the issue, we will be able to help. Therefore we have responded to your tickets and forwarded you with the detailed instructions. We hope that you will be able to activate your product very soon.
As for the conversation you have cited, we can assure you, that as mentioned later on LiveChat, it was only a human error. As soon as we receive from you all the information we need, we will be able to help and provide you with a suitable solution.
We hope to hear from you very soon!
Best regards,
Margo
I've contacted live support for a quick issue. They've solved it in a very competent and polite manner, never being invasive. Just quick as snapping fingers. Recommended website and Support Agents.
Hi Francesco!
Thank you very much for your opinion.
It is very nice to hear these kind words from you!
We are improving each day, not only when it comes to our Support but the functionality and our offers as well.
We'll keep doing our job the best we can and if you'll ever encounter any issue, you are most welcome to contact us!
We are at your disposal 24/7.
Best regards,
Hania
Bought 3 games so far, the service is great.
Only had a late delivery for 1 of them ( sea of thieves) but with the buyer's protection I got it refunded with a 10 euros discount on my next game.
Kinguin accept virtual credit cards which is great.
The prices are great aswel.
Would recommend
Hello!
Thank you very much for your feedback, we appreciate it!
Till this day we can't express how sorry we are for the situation that occurred regarding Sea of Thieves. Our Supporters were working really hard that day to reply to every Customer and find a suiting compensation for them. After all, we did our best to deal with that issue.
We are more than happy to hear, that regardless of that unfortunate situation, we still managed to leave you satisfied.
Please do not forget, that in case of any issue, you can always count on our support!
Best regards,
Hania
Useful for getting keys for much lower prices, and support has been really helpful when I've had issues.
Hello Rodrigo!
Thank you very much for your rating!
We are happy to hear that you're satisfied with our Services!
We are also glad, that any issue that you've had wasn't able to discourage you from using our store.
We will keep improving ourselves for you so that your opinion remains unchanged!
Best regards,
Hania
Best customer support i ever used. They solved my problem straight away. They were very kind and helped me all the way true my problem step by step
Hello there!
Thank you very much for those kind words!
It's very important to us to leave our Customers satisfied and provide them with the best service possible.
Every day we are doing our best to assist you with any kind of issue so please don't forget, that you can always count on us!
We're always at your disposal on chat, 24/7, you are more than welcome to visit us there!
Kind regards,
Hania
I had this one problem, and they wew super quick about fixing it. The person who attended me was super nice and helpful.
Hey there Rafael,
Thank you for the kind words and splendid rating.
We're happy that our support team was able to assist you with your problem and provided you with a satisfying solution.
Needless to say, we're sorry that you encountered an issue in the first place. It's our hope that this inconvenience won't discourage you from visiting Kinguin in the future.
We'll do our best that your next experience with our store is a more pleasant one.
Best regards,
Pat
Pretty reliable source of CD keys. I had an issue with my order and they solved it quickly. All I had to do was contact customer service. I am sorry to see other's had this issue as well and they were not able to get it resolved.
Hello,
Thank you for your review!
We are happy that despite initial issue you found our service satisfactory.
Reliability of support is our priority so we do our best to investigate and resolve any issues.
If you would have any questions regarding that matter, or anything else, feel free to contact us anytime!
With regards,
Hans
2nd time already getting something on Kinguin, instant and the code worked without any problem.
Thanks
Hello Alexandru,
Thanks for the kind words and high rating, we really appreciate it.
We're glad to hear that your continued shopping in our store is going so smooth and without a problem.
It's great that we are able to provide a quality of service that meets your expectations when it comes to an online game store.
Of course, we hope you will keep on visiting Kinguin as we're always planning fantastic deals as well improvements to our website.
Furthermore, if you have any question about our store, an issue with the shopping process or perhaps some suggestions, our LiveChat is at your disposal 24/7.
Best regards,
Pat
Sorry, but I'm not the only unhappy person here. As you can see there are more people in the same situation than me and know who else, you do nothing. Because it's not you who run out of money.
Hello,
Rest assured that we will investigate every issue a customer reports.
It makes us very glad to see that you weren't charged and your order could be safely cancelled.
Thank you for contacting us on LiveChat and for all of your patience.
If you ever need additional assistance, we're available 24/7.
Best regards,
Beatrice
Simply ridiculous as this webSite has a payments service that take people's money to an order stays in pending "forever" when we contact the support they say that it is not their fault and that we and we have to solve the problem their. I can not even say that this is bad or bad... It's the TIP: Do not be an idiot
The support team does nothing but help. I can't say anything negative about them or their site, and while I am sorry for those who have had bad experiences, it doesn't deter me at all :) Viktor, and everyone else in their LiveChat team, do awesome work and get everything done quick, going far and beyond to help me. So happy I chose Kinguin over G2A!
Dear Richard,
Thank you for the great rating and amazingly kind words.
We are really happy to hear that you consider us spectacular and we are certainly overjoyed that our support team left such an astonishing impression.
A lot of us, here at Kinguin, are gamers so we know how customers might feel should something go wrong and we try to do our best to provide the same quality of service we ourselves would expect to see.
That said, we'll continue to be spectacular every day, for customers such as yourself and everyone else that comes to visit our store. After all, by gamers - for gamers.
And hey, if you have any questions, problems or even suggestions about what else can we do to be an even better website and store, don't hesitate to contact us on LiveChat or via a ticket.
Keep calm and game on!
Best regards,
Pat
Short version: I bought a windows 10 key, it is invalid. They tried to get me to fake a BS hack to activate it. Requested a refund as Microsoft verified this isnt what they sold me. Jerked me around for 3 weeks before promising a refund in 5 days. 3 weeks later, no refund and I'm still messing with them. Avoid at all costs.
Long Version: Purchased windows 10 pro and buyer protection. They key did not work so I tried contacting Kinguin, they didn't respond. Naturally believing I had purchased a legitimate product I contacted Microsoft for the help Kinguin wasn't providing. Microsoft informed me that what I had received was a "downgrade key" to take windows 10 pro and downgrade it to home. This violates section 5 of their terms of service. After 5 days without a response from kinguin I wrote a bad review and poof, support responded. Kinguin informed me that I could only activate my key with the automated windows 8 support phone line (HACK) but tried to convince me the key was what they sold and that Microsoft was wrong, about their own software and key. I called Microsoft again, a different support person verified what the first had said, this key is not as advertised. I demanded a refund as this violates their terms and I purchased the buyer protection, they jerked me around for weeks. After finally agreeing to a refund they informed me that it would take up to 5 business days, and that responding to that message would reset my wait, so I patiently waited. 3 weeks passed (now like 6 from original purchase) still with no refund. Almost 2 months in and I am still in contact with Kinguin over this issue, but I can no longer count the shady experiences and lies they have told me.
Hello Will,
Thank you for sharing your opinion.
We regret to inform you that after certain technical difficulties your refund wasn't processed successfully. We had to request it again and we hope the refund reaches you soon. We're sincerely sorry for the unimaginable delay you experienced.
Please note also that we treat all customers equally, regardless of whether they contact us in a ticket or on a review site, even if these two communication channels are handled by the respective departments. Our response time depends on the traffic during a given day.
Should you encounter any further issues, please contact us so we can fix them as soon as possible.
Best regards,
Beatrice
Ordered a game. But got the wrong one (this one where more expensive though and i didnt really care about it being wrong) but i left a positive review on the website with as comment that i got a different version. Within no time i got a reply from Kinguin with a question to contact them about it. Even though i didn't see it as an issue they wanted it to be resolved with the seller to make sure similair issue wont happen again. This is a good plus to me because they read every comment and want to make sure you get what you order and not something else.
Dear Peter,
Thank you for the amazing review and high rating.
As customer satisfaction is very dear to us, we're happy to see that we left such an impression. As a lot of us are gamers, we can understand the situation and we want to make sure everything is in order.
Furthermore, we want to ensure that our customers consider us a reliable and trustworthy store with a friendly and helpful support team.
Should you have any questions, feel free to contact us. We are available 24/7, also on Livechat.
Best regards,
Pat
Just no words, he was very kind, clear and helped me out very well. Now i dont get why i need to enter at least 100 characters. Is this enough?
Dear Seth,
Thank you for your kind words, rest assured that what you've written is plenty.
We're happy to hear that you like our store and the service provided. It's our great hope to deliver great games at great prices to awesome customers.
Remember that if you ever need our help, you can contact us either via a ticket message or by coming to LiveChat (available 24/7).
Best regards,
Pat
Bought a CD Key for Microsoft Office, didn't work. I was fuming, so I contacted support. Within 5 minutes I was talked through the problem, and given a solution that worked. Perfect service.
Dear Steve,
Thank you for the high rating even though you had an issue with your purchase.
We hope that this won't discourage you from visiting our store again and you'll give us a chance.
Furthermore, we're happy to hear that you found our support to be of such high quality, it's our goal to ensure all of our customers receive only the best help when they contact us.
Best regards,
Pat
They steal your money and blame someone else. And after that they want my id card and my bank card to "give me" my money back
Dear Enrick,
Thank you for sharing your opinion.
We would like to apologise for any inconveniences you have experienced. Rest assured that we do everything we can to resolve any issue reported. Could we have your order number, please? We will check the details of the case.
We hope to hear from you soon!
Best regards,
Margo
Quick and easy support.
I had an already used steam key and got my money back after 24 hours.
The Support was very kind :)
Hey there Chuck,
Thank you for the kind words and top-notch rating.
Glad to hear that your issue has been resolved and that our team was up to the task.
Of course, we apologize for the issue in the first place and assure you that should you give us a chance, further purchases in our store will only be better and hopefully, more fun.
Remember that if you need any additional help, we're available 24/7.
Best regards,
Pat
From the business
Kinguin.net is a marketplace for gamers. Here developers sell games to wholesalers, merchants, and direct to customers. The merchants buy from wholesalers or developers and sell to consumers at fair market prices. In every case, great care is taken to ensure that customers get working product keys, and Kinguin’s award-winning customer support team is always ready to help.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear James,
We appreciate your review and rating.
Glad to hear that our support team resolved your issue so fast and that everything went well.
We sincerely hope that this inconvenience won't make you stop visiting our store. KInguin has a lot to offer and we'll make sure that your next experience with our store is a more pleasant one.
Remember that if you need any help, be it with a purchase or selecting a product from our offer, we remain at your disposal 24/7.
Best regards,
Pat