• Kinguin

Kinguin

Write a Review

Overview

Kinguin has a rating of 2.3 stars from 388 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kinguin most frequently mention buyer protection, and credit card problems. Kinguin ranks 1393rd among Video Games sites.

  • Service
    67
  • Value
    64
  • Shipping
    40
  • Returns
    53
  • Quality
    58

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
10
51
See all photos
How would you rate Kinguin?
Top Positive Review

“Excellent Customer Support”

Sanders K.
9/8/18

I've had some questions or mix-ups while using Kinguin. The customer support chat was more polite than I expected. They solved my issues relating to coupon codes and offer listings. Thank you particularly to Margo. I'm a happily returning customer.

Top Critical Review

“SCAM”

Emre C.
11/6/24

Ordered black ops 6 through alter gift, well worst possible option ever, DO NOT TRUST THIS. Firstly, the merchant promises he will send the game after 72 hours after purchase. So I added the Battle.net ID of the merchant. After 72 hours, I messaged the merchant my order ID. Suddenly, he says it will take 92 hours. After all that he says yeah I can't send the game because I reached the gift limits. Just wait another extra day and I will send it to you tomorrow. You can apply for a refund, I will give back your money instantly. Now guess what, he suddenly went offline or blocked me. Neither did I get my refund or my game. I tried to contact Kinguin with the live chat, well no real person with only bull$#*! responses without any solution or anything to refund my money back or get another key. Submitted a ticket with no response. Submitted a ticket to complain about the merchant also no response. Should I take legal actions?

Reviews (388)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (65) buyer protection (21)
Thumbnail of user spencer.darr
Colorado
1 review
0 helpful votes
  • Send Message
April 12th, 2023

I bought Forza 5 from Kinguin. The seller sent me a scam code that redeemed for random DLC. Then they attempted to get me to pay more money for the game I already bought. Counterfeit bait-and-switch scam. Fraud.

Tip for consumers:
Kinguin support is a nightmare. They won't respond until you reverse the charges for your transaction, then they try to scam you so you cancel the reversed charges. Not to be trusted.

Products used:
None.

Service
Value
Returns
Quality
Thumbnail of user johns1767
John S. – Kinguin Rep

Dear Customer.

Thank you for your message.

We have found your order and have intervened in the report.
Your order has immediately been refunded on our end.

The merchant's handling of the case does not meet Kinguin's standards, and we have already clarified the issue with them.

Please be informed that if a merchant does not respond to your reply, or is uncooperative, you can always escalate the case to our support team, so that we can handle the case in the merchant's stead.

Alternatively, you can also contact us via ticket and we'll take over the report from there.
You can do so by following this link: https://kingu.in/ContactSupport.

We apologize for the inconvenience, and hope that you could reconsider your rating now that the issue has been resolved for you.

Best regards,
Bartix

Thumbnail of user larsd10
Denmark
1 review
0 helpful votes
  • Send Message
November 21st, 2018

Stay away, there are other providers that actually work. This one had me enter steam account details in order to get the key, and the key should have been activated hours before i got it. The game provider ask me to contact the vendor for refund, the vendor will contact the game provider before doing anything. The game is on offer today, and i don't know if i will get a refund or not. Not going back to Kinguin.

Thumbnail of user johns1767
John S. – Kinguin Rep

Hello Lars,

Please accept our apologies for any inconvenience encountered and for any issue that you may have had with your purchased product.
Rest assured that we'd love to look into it and help you, in order to do so, however, we'd like to ask you to contact us via LiveChat or even in a private message here.
When provided with your order number, we'll be able to check what has happened and how to remedy this situation.
Remember, we're available 24/7 so you can contact us any time.

Best regards,
Pat

Thumbnail of user markw675
Netherlands
1 review
0 helpful votes
  • Send Message
March 9th, 2019

I was pre-ordering a game and added 50 euro to my balance on Kinguin. That went easy and fast and i pressed on The Division 2 and put it in the basket! Very easy and fast too. Then i added a coupon i found on the internet and it worked. I placed my order but i got a weird message that i needed to pay with Kinguin Crowns or something and i contacted the support and they explained to me that it's only for certain payments and that i should cancel my order in the email i got. So i did that and i instantly got my balance back! Great stuff right? But the best part comes now! The very friendly support person gave me a coupon code for a regular transaction! And it worked. Very nice and fast support, i will stay here for a while and so should you :)

Tip for consumers:
Don't be afraid! The support can always help you if you have problems.

Products used:
The Division 2 Pre Order

Service
Value
Quality
Thumbnail of user dominicw27
Sweden
3 reviews
4 helpful votes
  • Send Message
October 18th, 2018

This site is somewhat similiar to G2A, except it looks like a scam the first time you see it. However, it isn't as bad as I thought. There are some solid deals on various games and you can really save a good ammount of cash and play your favorite games.

Thumbnail of user gaetanc3
France
1 review
0 helpful votes
  • Send Message
April 29th, 2019

I've bought around 25 products on this site and I was never disappointed.
I contact the support two times for a key non-activation and it was able to help me under 48 hours. It wasn't a fake key or an used one, it was a miss-reading from my part.

Tip for consumers:
Always buy the protection of the buyer for a fast and efficient service.

Products used:
Video Games

Service
Value
Shipping
Quality
Thumbnail of user emilyb252
Missouri
1 review
0 helpful votes
  • Send Message
September 15th, 2018

My experience was great! I was having a problem with activating Windows with the key I purchased, so I reached out to support, not expecting much. Viktor blew my socks off! Not only did he take care of the issue and helped me activate Windows (he actually did the phone activation for me once we worked some bugs out!), but he was very friendly and patient. Thanks Kingquin, and thanks Viktor!

Thumbnail of user arnaudc3
France
1 review
1 helpful vote
  • Send Message
January 1st, 2019

I ordered a windows licence, and had some issues to activate it. 15 minutes later, with the live chat, and it was solved!

They deserve their 5*, you have to take the "insurance" just to be sure, but it is a no brainer!

Thumbnail of user crystald92
Canada
1 review
1 helpful vote
  • Send Message
September 5th, 2018

Be very sure of what you buy because the prices are nice but the descriptions regarding language may be unclear and the staff are not nice to deal with. I'm not sure I ever want to shop there again but who knows...

Thumbnail of user johns1767
John S. – Kinguin Rep

Hello Crystal,

We are very sorry to hear that you are displeased with our Customer Service. We do everything in our power to provide you with the best experience and appropriate descriptions. Therefore, we would be grateful if you could tell us more about the encountered issue. Is there any specific product that turned out to be troublesome? We appreciate every feedback!

Best regards
Ewa

Thumbnail of user jamesr1010
California
1 review
0 helpful votes
  • Send Message
September 20th, 2019

I am glad i watch YouTube or else i would have never known of Kinguin deals on key-codes. I got Win10 home for a third the price and no problems so far. Nice job Kinguin, and it is all 100% quarrateed. For a very small fee. Can't go wrong.

Thumbnail of user zeeshana1
Pakistan
1 review
1 helpful vote
  • Send Message
June 5th, 2017

I was a bit afraid to order at kinguin.net after reading bad reviews here but I had no choice than trying it out due to my need (steam limitation of paypal for me).

It was my first order experience and I fall into on-hold due to security reasons. And, it was true as it supposed to be. However, I posted a ticket and went to live chat too. It was handled by Tolly (on ticket), then Rafael on chat, transferred to Dominik who helped me throughout the issue. I had to verify my identity but it was fine to me. Overall, I found the team very helpful and specially thanks to Dominik the way I was treated and resolved:)

Highly recommended site if you are legitimate and real person (no fraud).

Thumbnail of user peterp548
Germany
1 review
1 helpful vote
  • Send Message
April 13th, 2020

Wanted to buy a steam key, got epic games key
Pm`d support.
First they offer refund if i show them screenshots of my accounts.
Then telling me theres no refund.
Then after paypal claim telling me its "impossible" that i payed for a steam key and got an epic key
Protecting scammy sellers -> stay away

Thumbnail of user henk2
Portugal
1 review
0 helpful votes
  • Send Message
September 21st, 2020

The issue stands from the point that no one bothers to leave a review only if it's a bad one.
A lot of the reviews basically are complaints. Those are not reviews by the way, and this isn't either.
I bought a LOT of games and only got fooled once, but it was already sketchy so i didn't complain.
Victor Vran was incredibly cheap, and so i got burned, but other than that, they were always 100%.
Always buy from trusted users inside the website. Always.

Thumbnail of user markov5
Netherlands
1 review
0 helpful votes
  • Send Message
March 17th, 2019

This site is one of the best. I come from a family with not much to spend adn here we can have nice games for normal prices. And the best thing is the random keys. Just for a couple of euro's we can play new games. I love this site

Thumbnail of user isaacb42
Canada
1 review
0 helpful votes
  • Send Message
April 3rd, 2018

'Kinguin' is a great, tremendous, unbelievable and wonderful marketplace of friendly and fair folks with a penchant for offering fast services and great products at criminally low prices. Reliable and recommended!

Thumbnail of user johns1767
John S. – Kinguin Rep

Dear Isaac,

Thank you for the fantastic, extraordinary, kind and awesome comment!

As it's priority to be exactly what you described, we're really happy to see you think about our store in such way.
We want every customer to feel extra great when they find that one desired title at a great price so they can enjoy the game as fast as possible.
Stay awesome and game on!

Best regards,

Pat

Thumbnail of user maxw248
Canada
2 reviews
0 helpful votes
  • Send Message
November 11th, 2022
Verified purchase

I purchased an Office key from Pinguin. When I attempted to activate, it said it has already been used. I asked for a refund but they keep telling me they need screenshots of the issue. I have sent them repeatedly and they claim it is not the right format, continuousl; y asking for even more screenshots each time. I sense a scam. The screenshots clearly show the Microsoft page saying the ticket I bought has already been used.

Tip for consumers:
Avoid Kinguin at all costs.

Products used:
Office 2016 for Mac

Service
Value
Returns
Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,

Could you please provide us with the order number in question?

We are looking forward to hearing from you.

Kind regards,
Weronika

Thumbnail of user georger796
New Jersey
2 reviews
39 helpful votes
  • Send Message
February 3rd, 2023

Bought a Windows 11 key with online activation as site claimed it was legit and legal. Would not activate and gave a number to call. I called and went through the automated steps until a person got on the phone and advised me that the OEM license had been revoked and I was sold a stolen copy. I emailed Kingwin this info and said I wanted a refund. ZERO REPLIES. They are thieves masquerading under a thin veil of lies.

Tip for consumers:
Just Don't.

Products used:
None. Bought a legitimate copy of Windows.

Service
Value
Quality
Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,
Thank you for letting us know about your issue.
Could you please provide us with the order number or ticket ID, so we can check the case?
Looking forward to your reply,
Monika

Thumbnail of user istvanf2
Hungary
1 review
0 helpful votes
  • Send Message
March 16th, 2018

Hi!
I continue to maintain that the site, the ever expanding, changing, and the buyer or seller, both strive to meet and meet the demands.
I think the site is in the top site, in this category that the page represents and is constantly adjusting to the alternating market, my needs continue to be satisfactory and appropriate to me.
Of course, everyone has an opinion about it. I have only shared my own opinion with people, and that is just my humble opinion and experience with the site.
Thank you for reading it. Have a nice day.

Tip for consumers:
The site remains, I think, easy to understand and manage, user friendly.
Support is still the best, in my opinion. Friendly, helpful and trustworthy. If you have a problem-problem, they are helping you and counting them on their way.

Thumbnail of user johns1767
John S. – Kinguin Rep

Dear Istvan,

Your kind words and amazing review are highly appreciated.

It's great to hear that our website design is to your liking and you consider it user-friendly.
We always want to provide only the best service to our customers, that includes making sure the interface of our website is easy to navigate.
Not only that, we're happy to hear our support team was able to help you out with your questions or issues.

Best regards,

Pat

Thumbnail of user romanj14
Slovakia
1 review
0 helpful votes
  • Send Message
December 27th, 2020

I buy key for dlc Dead by daylight=Strangers this from seller Global Games he send me duplicate code when i write him ask me on date and time from steam support... I send him screenshot from steam and he say this code i used but steam support say its used on another region and steam account... be really care full Global Games seller on Kinguin its poor scamer

Products used:
Dlc key

Service
Value
Shipping
Returns
Thumbnail of user johns1767
John S. – Kinguin Rep

Dear Roman,
We would kindly like to notice that both we and the merchant have checked the key and it was activated 6 minutes after you purchased it. Steam always gives their activation dates in PST time zone, hence the seeming difference. However, we are sure that the key was not used when we sent it to you, and therefore, your report had to be rejected. Please check your ticket for further information.
Best regards,
Vera

Thumbnail of user byronm29
Canada
1 review
1 helpful vote
  • Send Message
March 11th, 2018

The order process was quick and easy, and when I had an issue I reached out to the live chat support and within minutes had the issue resolved. This company deserves the hype it gets and I definitely recommend them to everyone I know.

Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,
Thank you very much for posting your opinion!

Your satisfaction is a great compliment and we are extremely happy that we meet your expectations in so many fields. We will keep improving for you!

Kind regards,

Nieszka

Thumbnail of user thiagod8
Brazil
1 review
0 helpful votes
  • Send Message
March 30th, 2018

Everything OK with my transactions. My only problems with the site, for now, are the lack of some titles which can only be choosed if you ask the site to include them. No movement of the staff before this to make things easier. Also, the limit of keys you can sell is very low, even after various transactions.

Thumbnail of user johns1767
John S. – Kinguin Rep

Hello Thiago,

Thank you for the comment and high rating.

We're sorry to hear that some aspects of our website aren't up to your expectations. As we are always on the lookout for things to change for the better, your feedback is very appreciated.
Should you have any questions or additional suggestions how we can improve, our LiveChat is at your disposal 24/7.

Best regards,

Pat

Thumbnail of user adriank43
Norway
1 review
0 helpful votes
  • Send Message
December 6th, 2018

It is a bit tedious when you have to confirm your e-mail and identity, but it is for our own safety, so it is worth the extra wait. I think the prices are great, sometimes you find great deals and sometimes you find bad deals. Always a great option.

Tip for consumers:
Check prices on steam/origins/blizzard before you order.

Products used:
I bought a game

Service
Value
Shipping
Quality
Thumbnail of user andreasn16
Germany
1 review
0 helpful votes
  • Send Message
May 25th, 2019

It wasnt a Bot-Support, it was a Live-Support.
No usual Questions, Text, like that.
The support, that i got, the waiting time, totaly normal, faster then other live-support sides.
But the supporter helps me a lot, he was nice, fast, no usual questions, answers, all that. He give me tips and also hints to look on the side where i can find them. One of the best Supports.

Tip for consumers:
If you got a problem with an order, j ust ask the support, they'll help you for sure. They are totaly friendly, nice and just want to helping you.

Products used:
Steam-Key. So a game.

Service
Value
Shipping
Returns
Quality
Thumbnail of user is22
Florida
1 review
0 helpful votes
  • Send Message
May 16th, 2019

I have used them for over 4 years, only twice I had issues with my keys on Windows and Office. The chat support agent was able to verify the situation and fixed the problem by refunding me the money, which I used again to get another key. You have to let them help you, and do what they say. I do not have many keys but they are willing to help. If you are legit, they are legit with you too!.

Thumbnail of user stephenm374
Spain
1 review
1 helpful vote
  • Send Message
June 25th, 2018

So I bought 2 codes of them for the steam wallet and they were used already before I could even use it and then when contacted support, even more, worse told me to contact steam support told I cannot and guess what they told that they did and this was their response: "Dear Stephen,

Thank you for your patience.

We would like to inform you that we contacted the Steam Support for the activation date of the keys and they confirmed that the keys were used after dispatch, therefore we can't accept your report.

Thank you for understanding.

Kind regards

Monika"

And when I asked for proof over the chat they could not give me any told me that I can go and ask them myself the steam support so yeah better stay away from these idiots

Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,

We are very sorry to hear how you feel about our service. Please be informed that we are always doing our best to help our Customers. Therefore, we make sure to thoroughly investigate every reported issue. Sadly, in this case, due to collected evidence, we are unable to process the report and issue a refund. In case of any questions or doubts, please feel free to contact us via ticket JPA-07068.

Best regards

Ewa

Thumbnail of user nathans91
Iowa
1 review
1 helpful vote
  • Send Message
January 27th, 2018

Got the key for Windows 10, then tried it on my machine and it was being used on a different computer. Had to go through a huge process of reinstalling windows on the new machine I built just to find out I never needed to do that they could have just called Microsoft and got it working. My personal opinion is that it wasn't worth the effort and getting transferred to an automated system multiple times before they finally helped me.

Thumbnail of user johns1767
John S. – Kinguin Rep

Dear Nathan,

Thank you for your message. We appreciate that you have shared your feedback with us.

We are sorry to hear that you had to go through such a complicated process before our support took care of your case and we are glad it is resolved already.
We would like to assure you that our customer's satisfaction is a priority for us, we take every request seriously and we try to solve it as smoothly as possible. The automated system usually helps us with that.

Nevertheless, the situation is unacceptable and we assume it was uncomfortable for you. Therefore, as a compensation, we have sent you a gift: Hot Random Game. We hope you will enjoy it.

Please feel free to contact us with any further question or doubt. We are at your service 24/7 and it will be a pleasure for us to converse with you again.

Best regards,
Kinguin Customer Service

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Kinguin.net is a marketplace for gamers. Here developers sell games to wholesalers, merchants, and direct to customers. The merchants buy from wholesalers or developers and sell to consumers at fair market prices. In every case, great care is taken to ensure that customers get working product keys, and Kinguin’s award-winning customer support team is always ready to help.

Company Representative

Thumbnail of user johns1767
John S.
Typically responds within 5 days

How do I know I can trust these reviews about Kinguin?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Kinguin?