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Kinguin has a rating of 2.3 stars from 388 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kinguin most frequently mention buyer protection, and credit card problems. Kinguin ranks 1393rd among Video Games sites.
This company responds to reviews on average within 5 days
I've had some questions or mix-ups while using Kinguin. The customer support chat was more polite than I expected. They solved my issues relating to coupon codes and offer listings. Thank you particularly to Margo. I'm a happily returning customer.
Ordered black ops 6 through alter gift, well worst possible option ever, DO NOT TRUST THIS. Firstly, the merchant promises he will send the game after 72 hours after purchase. So I added the Battle.net ID of the merchant. After 72 hours, I messaged the merchant my order ID. Suddenly, he says it will take 92 hours. After all that he says yeah I can't send the game because I reached the gift limits. Just wait another extra day and I will send it to you tomorrow. You can apply for a refund, I will give back your money instantly. Now guess what, he suddenly went offline or blocked me. Neither did I get my refund or my game. I tried to contact Kinguin with the live chat, well no real person with only bull$#*! responses without any solution or anything to refund my money back or get another key. Submitted a ticket with no response. Submitted a ticket to complain about the merchant also no response. Should I take legal actions?
I think they will get better. The payment options, variety of the goods and bonuses are much better than g2a provides. Definitely will deal with them more.
It's a nice and trustworthy option to buy game keys with a really cheap price. Some games I bought for less than 10% of the full price. I really recommend it.
In general, All sellers can be trusted(With good evaluation), the site is reliable and the support is very cool. I will make more purchases on the website.
Thanks kinguin and allkeyshop
I've contacted live support for a quick issue. They've solved it in a very competent and polite manner, never being invasive. Just quick as snapping fingers. Recommended website and Support Agents.
Paid almost $50 for a Windows key. It did not work. They won't refund my money. PayPal won't do anything about it. Stay away, spend your money with a reputable company.
Hello,
Please accept our sincerest apologies for the encountered difficulties.
We do understand the inconvenience you have faced and we will be more than happy to assist you.
In order for us to be able to address the case, however, please share your ticket ID or order number with us.
Kind regards,
Tony
The support agents that I had gotten into contact with were very fast, they listened and read every question and problem that I had. I'll absolutely use Kinguin for the rest of my purchases.
Dear Nicholas,
We appreciate your positive comment and rating.
Security of our customers' purchases is highly important to us so we are glad to hear that your problem has been resolved swiftly.
Furthermore, we are happy to hear that you found our support team helpful and that they were able to provide a satisfactory level of service.
If you would have any other problems please remember that you can always contact us, be it on our LiveChat or by our store's ticket system.
Best regards,
Kinguin Customer Service
I bought the game but only got an email from PayPal, and nothing else. I contacted support, and i was able to get it in under 2 minutes! Amazing support.
Hello,
Thank you very much for your positive review.
The satisfaction of our customers is a top priority for us, therefore we are happy to hear you've enjoyed our service. Feel free to contact us anytime you have questions or requests. We are always here to help you.
Kind regards,
Nataliia
They act like scammer's, my balance is frozen from 4 months, after you sell a game they keep the money for 2 months and then the withdraw process will take another 2 months
The best site for all keys 5 stars for this site great price and immediately delivery of code. Quick support have all gift card xbox. Psn. Steam. Cs go skins all work great
Hey there!
Thanks for leaving such a great comment about our store!
We hope that all your purchases go smooth and without problems and that each and every game purchased is as great as you hoped.
It's important to us that all customers thing 'Kinguin' when they think about buying their desired titles at great prices.
Remember to visit our store from time to time, we're always trying to come up with new and exciting ways of making gaming even more awesome!
Best regards,
Pat
Quick support, quick key deliveries, massive library of games! Ive bought 2 games so far, and both work without problems (obviously because they are just keys, but they worked and had no problems)
Dear Ryan,
Thank you so much for submitting your review!
We understand how important good games are for our Customers, hence, one of our main focuses is to provide a vast selection of titles with an instant delivery.
We'd like to wish you a great time spent with your games!
Should you have any questions, please feel free to contact us again anytime via our 24/7 LiveChat.
Best regards,
Pola
Avoid. Not worth your money
KWTVGHJD8LK
Avoid.
I've purchased Guild Wars 2 code which doesn't work and Kinguin sided with the seller, refusing a refund or any solution. Proof can be uploaded on request.
07.01.2020 Update
"Dear Buyer,
Please, accept our most sincere apology for the inconvenience. Unfortunately, we cannot assist you with this issue any further.
Please, accept this 10% discount code as compensation for the inconvenience: #####-###########
Should any questions or doubts arise, please feel free to contact us.
Kind regards,
Karlito"
Latest reply from Kinguin.
First, they sold me a product that doesn't work and now they don't want to refund me the money but giving me a code to make another purchase. It's like buying again from someone who already cheated you and took your money away from you.
Customer service close to zero.
Closing account and never buying anything from them again.
And that is a final thought - AVOID KINGUIN, if something goes wrong their warranty is not worth a penny, you are getting nothing.
Tip for consumers:
Avoid, not worth your money. If something goes wrong there is no help but generic replies from the customer service.
Products used:
Computer games
Terrible support. Refused to issue refund or fullfill product. Support will not work towards an amicable solution after receiving USDT transferred to specified wallet as confirmed on blockchain. Offered several attempts over a week to no solutions. DO NOT DO BUSINESS WITH. UNRELIABLE.
Hello,
Thank you for your review.
Please be kindly informed that your case is being investigated.
In case of any further questions, please contact us via the ticket 564158.
Best regards,
Weronika
Buy on the regular from here and never have had a bad experience. I will continue to her here well into the future. The customer service is always on hand and will help you out quickly and nicely
I've been buying my games from kinguin since ~2 years they are the best <3
If you have a problem they will handle it in a minutes via live chat
The best of the best.
Tip for consumers:
use coupons to lower the price :D
I made a purchase from Kinguin (MSFS*******) in Dec 21, and since the beginning it did not work. After several exchanged mails without any resolution I requested a refund, once I'm entitled to it, according to UE online commerce legislation. Unfortunately till today (one week passed) my issue was not resolved, they keep stalling me new instructions not working and do not provide me with the refund. So I've paid for nothing and my money is not refunded. Along the process I've supplied several screenshots explaining the issue, but unfortunately I believe I'm dealing with a merchant that ignores the rights of the consumer and therefore I can only strongly advise against buying from Kinguin.
I received the answer from Kuinguin, trough a person called Weronika, telling me that the product was used and they do not refund me. I can assure anybody and that will be easy proved that is false, trough the monitoring of any download I could have done from Microsoft Store. Any forensic analysis will prove that I was not able to do any download or install any game ( in fact this was my first use of MS for a PC game) at all and the provided key was not valid since the beginning. I advise for the possibility of being plundered of your money when buying from this company.
Products used:
None
Dear Customer,
We are sorry to hear about the issue you exprienced.
It would seem that you did not provide us with the order number pertaining to the case in question. Sadly, without such, we are unable to address the issue in any way.
Could you please provide us with the order number, so we can re-check the case?
We are eagerly awaiting your response.
Kind regards,
Kinguin Support
I had to confirm my account and it was absolutely fast. Within a minute I got helped and another minute later the verification was done.
Fast buy and payments for games as well. Su-per!
I'm very pleased with kinguin, because everything is fast. They respond quickly to live chat and meet time. They're always online, and you can ask them about everything and respond quickly.
Dear Vania,
Thank you for your kind words and review!
We're happy that you found your visit to our store to be to your liking and we most certainly appreciate the rating which you gave us.
As a lot of us here at Kinguin are gamers, we know how important it is to have a website where you can buy game keys at great prices and swiftly receive them.
It's our great hope that we may keep up with your expectations and deliver you a great service which is constantly improving.
Keep calm and game on!
Best regards,
Pat
It's a marketplace so you never know what you will get sometimes and it is nice to know that as long as you pay for the Buyers-Protection, you are covered no matter what.
Hello Alex!
Thank you very much for sharing your opinion. We value our Customers' feedback and we're glad to hear that our shop meets your expectations. In case of any questions or concerns, we're always there to help you! Our 24/7 LiveChat will gladly issue any assistance needed.
Best regards,
Pola
I have had a really bad experience with this company.
I have ordered key for two games here a long time ago, I even paid for buyer protection.
After my purchase I got a message that those games were added to my Kinguin Game Library where I thought they where safe since they never informed that any risk of the keys getting invalid existed - that's what I had paid extra buyer protection for.
Now, after a long time struggling with a disease I am getting slowly back into life and so also into gaming - but those keys I bought don't work and kinguin refuses to replace them - despite buyer protection, despite not having properly informed that any risk existed with that purchase.
I did provide any information they wanted but they say they can't clear it up and therefore wouldn't replace the keys... well, thanks for nothing, I learned that I'm not the only one experiencing this with the "buyer protection". Their position is: "The Buyer Protection which you purchased does not guarantee you that you will recieve the replacement or refund." - well they should tell you *before* you buy!
With that slap into my face I can only advise to choose one of the attractive alternatives when buying games on the net.
Hello,
We are truly sorry to hear about your negative experience with our website and support.
We will try to amend it, however, in order for us to be able to address the issue in detail, please provide us with your order number.
Kind regards,
Tony
Great site for game and computer software. Exceptional customer support, fast and accurate technical support. Full selection of games and very competitive prices.
Ordered a Windows 10 Pro key. Got a license error when I tried to install it and figured I got sold a crap key. Contacted support and got walked through how to solve my issue. Thanks Kinguin!
I had an issue with a scammer seller, now solved thanks to the customer service. I had issue in the past too, all solved without a problem. Thank you kinguin for real!
Hugo the person who answer me was very kind and patient, i was confused because i think i was doing things correctly but hugo was right, i was wrong so now im waiting for a solution to my problem
Hello Tomas,
Thanks for writing a review and rating our store.
We hope that your issue has been resolved and we're happy to hear that Hugo was such great help.
Of course, remember that should you ever need additional assistance our team is at your disposal 24/7.
Best regards,
Pat
UPDATE 23/3/2018
****************************
I've been buying games, gift cards, software keys basically everything from this website constantly for more than a year now and I can't be more satisfied than this! The prices are very cheap and the support agents are extremely friendly, if I was able to rate it again I would give it another 5 starts for sure! Keep up the amazing service Kinguin! Please don't go the way G2A went and ruin this beautiful service!
****************************
I bought many games from Kinguin, and they all got delivered instantly without a delay and without a single problem during checking out!
Awesome service I'd definitely give it more than 5 star if I could.
Note: Just had an issue with an order and it got solved instantly with the LiveChat even without their "Kinguin Buyer Protection", the support agent was extremely friendly I only talked to him for 10 minutes and it felt like he was my friend for a life-time! This was the best support I had my entire life!
Hello Lawchak,
Thank you for the fantastic rating and kind words.
It's great to hear that you like our store so much and keep on coming back.
We're also happy that your issue has been resolved by our team of aces and that this didn't discourage you from our service.
If you ever need any help, be it game recommendation or an issue with your purchase, we're available 24/7 to help out.
Best regards,
Pat
I signed up and tried buying my first Game, and I was worried that I might of got ripped off, the Game didn't show up in my library, so I talked to the live team, and they sorted it out, it ended up in my library and I got my game code
Gain trust and grow your business with customer reviews.
Kinguin.net is a marketplace for gamers. Here developers sell games to wholesalers, merchants, and direct to customers. The merchants buy from wholesalers or developers and sell to consumers at fair market prices. In every case, great care is taken to ensure that customers get working product keys, and Kinguin’s award-winning customer support team is always ready to help.
Hi Francesco!
Thank you very much for your opinion.
It is very nice to hear these kind words from you!
We are improving each day, not only when it comes to our Support but the functionality and our offers as well.
We'll keep doing our job the best we can and if you'll ever encounter any issue, you are most welcome to contact us!
We are at your disposal 24/7.
Best regards,
Hania