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Kiss&Fly has a rating of 1.1 stars from 367 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kiss&Fly most frequently mention customer service, credit card, and full refund problems. Kiss&Fly ranks 239th among Plane Tickets sites.
This company responds to reviews on average within 2 days
I promised myself I would write a good review if it worked. I needed a flight ticket for my sister to travel in 24 hours. I only could find absurdly expensive rates but the Kiss and Fly's. I thought it could be a scam, once the price was almost a third of the other websites, and decided to search for reviews and only found bad ones. But I needed that ticket, so I decided to risk, and it worked just fine! So, my advice, if you think there's a chance to need a cancellation or change something, probably you're not gonna like the procedure (although everything about their fee policy and time for refund is right there). I'm really glad for kiss and fly and their fair price.
I bought two tickets on a charter plane on the Iasi-Heraklion route through kissandfly and I had the most terrible experience. Basically, the company with the pompous name kissanfly is an Estonian company with a post office box in Vienna. They managed to trick me with 609 euros, avoid this company, they are first class scammers.
Paid for a flight. Just before delivering the ticket, they told me price was changed and asked for additional 20% of the cost to deliver the ticket. Tried to cancel the reservation and having money back; still waiting. This is nothing else than a pure fraud.
Booked tickets through them and then realized that not getting any flights and my credit card was charged by some french APG air company which doesn't even fly to my destination. Still fighting with my credit card to get a refund from Kiss&Fly. Horrible fraud travel agency.
Tip for consumers:
Don’t use Kiss&Fly travel agency
Products used:
Fraud air tickets
Please stay away from this website! I am very serious! I purchased a flight yesterday night (March 2nd 2020) for $410 ($419.10 charged) and after realizing there was a mistake in the booking I asked for a refund: they proposed me $149.44! This is absolutely incredible, for only 2 hours since the booking was done! Then they try to rush you to accept with another email, and then they never respond.
The website, also, has a lot of shady and misleading buttons, popups, and policies which makes it essentially a "fraud". Their call center is another joke: confusing, false statements, misleading just to confuse you and take away as much money as they can! Please stay away from this website, and it is a real shame that Skyscanner and similars are still considering it!
Tip for consumers:
Please do not use this website.
Products used:
Nothing, the company is very unprofessional and borderline illegal in its way of treating the customers.
Good afternoon, Tommaso C.
When processing all requests for ticket refunds, our agency, in accordance with an agreement with the airline, must be guided by the fare rules that govern penalties for the refund procedure.
The service fee of our agency for processing the request is 39 USD, and the extra charge of the payment system that is charged for the initial payment is not refundable. Applying these penalties, the sum to return amounted to 149.44 USD. Unfortunately, the airline does not allow you to return the bag more than the one offered to you earlier.
Covid 19 cancelled flights, Filled out request for refund. Flights cancelled in April 2020, It's October 2020 still no refund. They don't answer their phone and email. Avoid this company at all costs. Dishonest business practices! Shady Scammers
Kissnfly is one very hard company to reach. Once you do reach someone and put them in the corner they'll hang up on you. I had to cancel our trip due to a surgery. It was an arduous task to say the least, but I finally accomplished it and was told my refund was being processed. Well, not only were we never refunded but we never were issued the flight tickets and Lufthansa who Kissnfly said they booked the flight with doesn't even have us in their system. Needless to say any tickets.
Hello!
Please be so kind as to specify your order number. Also, to identify you as a buyer, you can specify the email or phone number that was used when booking tickets. After identification, we will be able to check the return information in the system and comment on it.
After booking a flight for a friend today on Kiss&Fly, I received an email that they were going to increase the price after I had already purchased it. I wouldn't mind asking for a refund but the flight is within a couple of days which made it no choice for me but to stick with this flight. I would urge all of you to refrain from using this site to purchase your ticket because they will hold you hostage and I am quite sure this is illegal. I will be taking legal action if they do not stick to the original price that we both agreed on. This is price gouging! Please see this as a reference. (https://www.sbe-law.com/blog/whats-your-recourse-when-a-vendor-raises-prices-after-a-contract-is-signed/) READ PARAGRAPH 3 & 4
Hello!
We would like to inform you that in the process of issuing tickets, we sometimes receive a notification from the airline about an increase in the cost of tickets. This information is also freely available on our website, which the client can read even before paying for the tickets. We inform clients about this by email - that it is possible to issue tickets with a surcharge or return all funds paid by the client.
We apologize for the fact that this situation caused you such negative emotions about our agency.
On the part of our agency, the return was carried out on October 19,2022.
I made a booking. Money was deducted from my credit card. I received some informative emails from them but never a flight ticket. I sent an email to receive the ticket. No answer. SO I booked a ticket from another webpage.
AFTER the departure time, Kissandfly replies and they claim I gave them a wrong email address! And the Ticket was issued successfully. Anyone who understands how flight bookings work, a person can never book a flight twice.
These guys are fraudulent, scammers and cheaters!
Hello!
Do you have a booking number? Or the email you provided when booking tickets?
Please clarify this data so that we can help you and comment on the situation that happened to you.
Made an account on this website to write that Kissandfly is a scam. I have called them numerous times in an attempt to get a refund due to the fact that my flight was canceled and it has been hopeless. I even went as far as calling every airline and making sure that the money was refunded back to the card in which the flight was purchased with and they are still reluctant to give me a refund...
Filed a DOT report and filing a credit card dispute on Monday. This is beyond the worst customer service experience to date.
I believed the rep saying how they care about customer experience, and I did not have to change my flight, but they simply just did not give me my ticket, would not respond to any of my messages with any sort of real information. A
Hello!
We apologize for the long wait times for tickets. Unfortunately, sometimes, due to the technical features of issuing tickets, it takes more time to issue them.
According to the information in the system, your tickets were successfully issued, we sent you more detailed information by email to the buyer's email.
I was trying to fly back to Brisbane from Cancun a month the COVID-19 outbreak. I had found a flight and tried to pay for it however the status kept coming back as seats are fully booked or card not accepted. The company charged me $1400 anyway. I try email them on *******@kissandfly.com but email is invalid. I try call them and no answer. Now my bank and I are disputing to get a full refund. Do not use this company, stay well clear
Requested a change of dates due to a mistake in booking. They offered to change the dates with a fee of 350€, when the original ticket was 300€ and a totally new ticket for the right dates was 200€. Make it make sense. Also very unfriendly customer service who hung up on me. A very disappointing experience for my first and last booking with this trash airline.
Dear Alessio P.,
Unfortunately, we could not verify your order in the system.
Please provide us with your booking number or customer email address.
This was a horrible experience, I found kissandfly through Skyscanner, and booked flights over Christmas. I booked my husbands flight separately because he is very ill. They confirmed the flight, then my husbands. My husbands was ticketed and 2 days later they said it would be an extra $75 surcharge (by phone) I said I would only pay online, then I had to do the full charge (it did not get processed the first time) my tickets were issued I had another "foreign transaction fee on my credit card) and just received another $125 surcharge. They have a US based number but are based out of Eastern Europe. I do not recommend booking through them, if the look like the prices are lower, it is just they will charge more later.
Tip for consumers:
Do NOT book through kissandfly
Products used:
Booked a flight
Dear Tara,
We kindly ask you to specify us the booking reference, full route and number of passengers. This data is necessary to identify your reservation in the system and verify the situation described.
Due to security reasons, you can send it to info@kissandfly.com.
I found this site through Skyscanner (an app I've used in the past). I ended up booking three separate reservations that all got cancelled due to their anti-fraud system flagging my card as "high risk". I made a handful of calls both to my bank and to the Kiss&Fly customer service line. When I spoke with my bank, they told me my card was free of fraud holds and ready to use. When I spoke with the customer service line for Kiss&Fly, I was connected both times to people with noticeable European accents who gave me quite the run-around. I was told information that I already knew, told to follow steps I had already followed, and when I asked why my payment was not getting accepted ultimately I was told to "just create a new booking". When I asked how to ensure that this new booking would not have the same issues, I was told to contact customer service if it does. Redundant and of no service to any customer. Please, save yourself the hassle and do what I did promptly after: use Expedia.
Dear Kaili O.,
Please, specify the reservation number, the phone number or the email attached to your booking.
These details are needed for verification and identifying your situation.
We will make the detailed analysis and will return to you with the response.
I thought that your things would be more organized, but unfortunately I find nothing but indifference
I sent them 5 emails and I haven't received a response to one of them yet
A simple question, but the answer is difficult
I will not deal with them again until my problem is resolved and my question is answered
The inquiry has been sent to *******@kissandfly.com
From email: *******@gmail.com
Booked a flight.
They reversed payment as "carrier increased cost"
Had I not realised I may have been subject to higher coats.
They did this 1 hour after I booked.
It's ridiculous merchants get away with this type of behaviour yet if I wanted a refund it wouldn't happen.
Hello! We thank you for your feedback, however, we are unable to identify you as our customer due to insufficient personal information provided by you. Unfortunately, we cannot verify your order in our system. Please provide us with your reservation number or customer email address.
I have booked a flight last night with this company. I even paid through their 3D merchant. Then they asked me for card and passport photo. After i sent, they asked for better quality, i took a better photo and sent, then they asked to put card on the passport and take another photo.
I have done but after a couple of hours no reply no tickets.
If i had such these free time I would go to an agancy directly to an agancy and book flight by myself, i am still waiting for them. I will update
Well I learned my lesson! Please do not use this company. We purchased airline tickets - 7 of them for a family vacation, then Covid-19 hit. Flights from American Airline cancelled and American Airline sent me email saying that credit for the full price was put back on my Amex Card however I used a mastercard but Kiss & Fly used their Amex Card Account so they received the $2600 credit. It has been over 3 months and I still can't get my refund to my Credit Card company! Email weekly and get the same response saying it takes time. They have had my money for the last 3 months and I can't get it back. Do yourself a favor and spend the extra few dollars and purchase your tickets directly with the airline. I could really use that money right now!
This company will hear from my lawyer. We have been trying to change my flight for over 2 weeks! No response from kiss and fly or the online change request. They do not respond to calls or emails. I demand my money back immediately! This email was sent on the 23rd of March and the flight is weeks away. This serves as a warning to kiss and fly, i will make it my mission to see you get taken to book for this. I am reporting you to the authorities. Judging by the reviews im sure i will find enough people to assist. You better contact me asap. Booking is #E1S7ZR. You have 24 hours.
This is a very bad experience for buying ticket from them. The price is not what showing online, it actually higher on your card, and also, using credit card will get a foreign transaction fee for most of the card. By adding all that, the price is higher anyway than what they promise. Go get ticket somewhere else!
Dear Customer,
We will be grateful if you can clarify your reservation number, phone number or email address that were indicated by the buyer when creating the order. This data is necessary to identify your reservation in the system.
In order to protect your personal data, you have the opportunity to send the requested information by letter to our email address info@kissandfly.com.
Your prompt reply will be highly appreciated.
I purchased a ticket, paid the full amount and the agency did not send the e-ticket or the reference number. When I called them, a representative replied to me in a very bad attitude. I asked to talk with her supervisor and she replied that they do not talk with customers then hanged up the phone in my face!
I am in the progress of taking legal actions against them!
Dear Mohamad S.,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a buyer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking number or customer email address.
I have bought tickets air Canada from Warsaw to Edmonton for me and my child.
The company representatives refused registration without having legal grounds for this and without considering all the documents provided, as a result they contacted the service from which they bought the ticket and requested a refund, because it works with this airline, they offered to change the date of the ticket, which I agreed to, and as a result, they refused here too, I strongly do not recommend buying tickets here, you will not receive either service or money
Hello!
We kindly ask you to clarify your booking number so that we can identify your tickets in the system and check the situation you described here.
We look forward to your feedback.
Bought the ticket yesterday but no tickets so far. I have contacted them multiple times but every time it is a generic answer that they are working on it and no timeline can be given. This is a scam web site and will be contacting a lot of European agencies about this. I am not going to let this go.
Hello!
Unfortunately, we cannot confirm your identity as a buyer and check your order information in the system, because we do not have the relevant data. Please provide us with your booking reference or customer email address so that we can complete the necessary checks.
I was scared of really bad reviews on this page, which I notice only after purchasing the ticket. Said to myself if everything pass good had to leave positive review. So everything was in order. It was really a cheap ticket, just be careful with luggage options. They dont say anywhere is the luggge included or not in the price, only after you buy the ticket you get that information.
Dear Tomislav,
We are so glad that you shared us with your feedback about your experience of using our service.
On behalf of our company, we want to say thank you for choosing our service.
We hope that our service will help you to organize your trip in the future.
We kindly pay your attention, that on the web page with a variety of flights, the checked and hand baggage information is usually displayed. We give the customer the possibility to learn the baggage policy before making the payment.
I have received my e-ticket from their side as the departure date of my flight is 06/july/2023,but when i checked on online airline's website, i found that the departure date is 10/july/ 2023 and not 06/july/2023 as i have requested.
I sent Email to them to solve this issue to enable me to departure on requested date, and no one responds to the email to solve the issue.
Edit(update):Today morning (04/July/2023)They changed the date to requested date,and booked a new ticket,so i came here to update my comment and experience. Thanks
Dear Yazan M.,
Thank you very much for taking the time to edit your review. We are very glad that you were satisfied with the work of our support service and reported it here.
We apologize for the inconvenience caused to you. Such situations are extremely rare, but we always respond and make every effort to resolve the issue of our customers as soon as possible.
Warning to new customers: Don't trust them. In my case, they booked a ticket for my family on Spirit Airways and confirmed the PNR after 2 days. When I check the PNR on Airline site, it's void and there's no such reservation booked.
There's no chat/phone support, they just said - send us an email. I went ahead sent an email to Kissandfly, but they responded after 7 calendar days. Meanwhile I booked directly on Airline, but they come with new PNR. When I state the situation and seeking refund due the delay in issuing the PNR confirmation in timely manner, zero response.
They're worst at listening to customer voice & not treating well.
Hello!
According to the information, all your e-mail requests have been processed and the consultation has been successfully provided by us.
Also, according to the airline booking number that we provided you on October 8,2022 - it is correct. We just re-checked the information on the airline's website and your tickets for this airline booking number are open. Please send us a screenshot by email so that we can check why tickets on the airline's website are not opening for you.
We are waiting for a new request from you to help you.
We cannot disclose your personal data here, in order to maintain the confidentiality of your personal data.
Gain trust and grow your business with customer reviews.
Kissandfly.com is a leading online travel agency specializing in comprehensive travel services. We offer a wide range of services, including flight and hotel reservations, making planning your trip convenient and secure.
Thanks to the intuitive interface of our site, you can quickly find the best options for your trip at the best prices. Our goal is to provide our customers with the highest level of service and support at every stage of their journey.
Entrust your travels to Kissandfly.com - your reliable partner in the world of travel.
Dear Gilberto S.,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a buyer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking number or customer email address.