Kiss&Fly

This is by far the worst experience of my life. Bought a round trip. Cancelled my return flight almost 3 months now. Nobody's answering the phone. Nobody wants to help. They even clearly stated on the phone that is not their responsibility to get my return flight and I need to talk to the airline directly. Contacted the airline (KLM) and they said this is something you need to figure out with kissandfly.com. I've never seen something like this.
No return flight, NO REFUND, no communication.
Does anyone know how to sue this people?
It's quite a traumatic experience to buy a round trip, not get your return flight, and be stuck in another country. While Covid lockdowns are over and air traffic is open and KISSANDFLY say it's not their responsibility to find a new flight or to issue a refund. On the other hand it's nice of them to take my money.

I have been dealing with this travel company for over a month! Asking them to do a name change, which was an system error and it is still not done! We fly next week!... All I get is it is with the Airline!,, then they ask for money for the change!
Then our flight has been changed or cancelled 3-4 times, they ask for you to accept the new flights, then after sending off,,, try and blame YOU that the change is not accepted! WHAT?!. They were the ones who advised me to request to change them!?. Now telling me to cancel! OBVIOUSLY want me to cancel to make cancellations fees from me!... WHAT a joke of a company! :(

The system sucks, you see the promotion price and can't make payment! They said you have to directly go to their website and get a higher single price and even when I use there website, the results is the same, you still can't pay the discounted price.

These please are absolute scammers - DO NOT USE. They never gave me my full refund and owe me $1500 - they always told me it was being processed, they are absolutely clueless and the worst Customer service I have experienced. This has been big lesson for me never to use 3rd party travel operators again. Now I always book direct with airlines.

I just booked flights from kiss&fly, and the flights have been canceled already, but they told me they cannot cancel it for me since I have submitted a refund request. And you cannot even find their service call easily from their website, I will post it here, that is *******060. And their operator is also very horrible, they cannot answer my question politely.

My parents booked their tickets here and they needed to change their departure date. They contacted the customer service and they told them to select same airlines. After they sent the request, it was denied. Their reason was the flights should be on the same airlines, and it was the same airline. They are not clear with their customers, and every time would come with a different excuse.

This "company" doesn't even deserve 1/4 of a star, this is the worst of the worst I have ever come across. They will sell you a $75 UDS refund guarantee that only applies if you die. So if you die, who are they refunding too? They are scammers at every level! They shouldn't be operating and providing any service. I am filing several complaints against them!

I tried to buy tickets from this website and they put the money on hold on my credit card. And never sent me the tickets so I had to get different tickets. After a day or so they took my money and when I asked for a refund they said they had to get a hold of the airlines and took a couple days at that time the departure day was past and they wouldn't give me a refund.

We bought a ticket from KissAndFly and we had problems so we decided to ask for refund. It has been 2months calling almost everyday and we have no idea when we are going to receive the refund.
Definitely taking further action.

I bought a ticket for New York on kiss&flight.
When I received the ticket they printed the wrong first name of the passenger.
The surname, date of birth, and passport information are correct.
I immediately wrote to their customer service to ask them to correct the first name after AmericanAirlines told me it was only doable by Kiss&Flight
Since then I have written 11 emails, explaining that American Airlines allowed kiss&flight to retify the ticket, and if Kiss&Flight would have had any problem American Airlines was available to help them.
After 17 days of emails and calls, I have not yet received the correct ticket.
Kiss&Flight is not even responding to my last emails requesting more information.
If they don't solve this problem I won't be able to fly

I needed to cancel my flights for three of us, as I discovered an hr after booking, they charged me 450 USD to refund, 3months later I still have NOT received my REFUND. Ludicrous. They are a very dodgy company do not TRUST and DO NOT USE. I would rather go straight to the airline pay more, than use these dodgy companies. Thieves. Another fraudulent company, who is thieving from innocent people. Don't want to work, just want to sit there and steal. Emily Dunn Psych.

I tried to book a flight in June. And got shafted into taking a twenty-one hour flight instead of six hours, from Los Angeles to Alabama, in an family emergency, now this is dealing with lay overs and two or three different states before I get to my destination, and for me being in a lot of pain, that would devastating on my body to be cramped on those flights with no leg room. Tried to cancel and get my money back, instead of refunding my full fair of seven hundred and nineteen dollars for the roundtrip ticket the same night I booked, they offered me out of my own money four hundred and ninetie seven dollars back. Talking about the was fees and such. With holding money that doesn't belong to them two hundred and twenty -two dollars. All I know is that I wants my seven hundred and nineteen dollars back, just like anyone in there right mind would. Am I wrong?!

I live in NY and had booked my flight to Phoenix February 20,2020 well within the guidelines being laid out by airline companies. My flight was tonight March 14 and decided I would comply with CDC recommendations since I am a registered nurse in the healthcare field and while I doubt I am infected, I pose a huge risk coming and going back. I am severely disappointed in this company. DO NOT USE! Tried calling several times only to be told I need to request refund online and then denied with all the travel bans going on. First and last time user. I guess this company would rather risk the safety of people and rip people off rather than pull through in a time of responsibility and need of the public.

Everyone have to be careful when you buy your flight ticket with kissandfly.com in this company,cos they have scam travel agents in this app. I try to booking my flight ticket with this app and the agent try to contact me to do the payment, the agent ask me to pay half first until the ticket been issued then paid another half. I wait until the next day the ticket still not been issued so I try to contact them to cancel my booking, the agent said will refund my money back until today it still no refund my money and try to contact this agent also can't been contact. What a shame with this Skyscanner have a scam travel agent in this day.Please Please Everyone have to be careful in this kidssandfly.com

I called kiss&fly for a refund ( order #: OL6BJ8KV), but every time they just say it is in the process and they will email me back in 12 hours which they never did. They said they submitted the refund request to the airline, but the airline has not yet authorized the application yet. However, when I called the United Airlines, they said kiss&fly has not even initiated the request. What the hell?

I had booked a flight having reference nO. DP7TPKDG ON 16May 2023, 12:29 and till now I haven't received ay confirmation. Status is showing "Pending Issuance". I need to travel on May 23,2023. As the pending issuance means within 3hrs of booking I should get confirmation but its been more than 12 hours. Customer care numbers are not working, neither getting response by email. Please help me in getting my confirmed ticket. If not do let me know.
Once my issue resolved and get a ticket; I'll definitely write a good review.

I had to cancel a flight just 10min after my booking. I called the customer service, which walked me through the cancellation process. After going through a thoughtful identification process I thought that my cancellation was made. The customer service didn't mention that I had to confirm any Email. To my surprise, two weeks later I received a reminder about the check-in of the flight I though was canceled. I lost 750$.

Won't book here ever again. Try other sites like travelgenio, opodo or kayak. They offer much better services than this.

Do not do any business with these guys. They are scum of the earth. I bought a ticket with them from DTW to TLV for $1,400 and due to Covid it was cancelled and 10 months later, I have not seen any money. They just sent me an email asking me to pay additonal $39 so I can get a refund of $113 back.
Does anybody want sot join me for class action suit against this company?
I am seriously going after these M. F.'s.
Please let me know if there is any legal actions I can take in US?
Lets bring them down in Social Media with all the force.

I have booked through kissandfly flight ticket, but doe to covid 19 all flights were canceled. So, they don't want to refund my booking for 3 mounths, and trying to fool me. Please, be careful with the agency trying to avoid them.

There is no custumer sevice in this "company". They seem to Make profits out of cancellations.
My wife is pregnant with a " no fly" "high risk" advice from our GP. "Luckyly" we purchased insurance covering that from Kiss and Fly...
Neverteless Kiss and Fly wont reply our emails since 6 months and the fly date was due in April... still writing them and calling them but no reply at all. Nightmare! SCAM!

Worst company I ever came across it's a shame they are taking advantage of people especially during covid. Our flight was canceled due to covid in June and the airline gave the money back to kiss and fly. In multiple attempt to get the money back from kiss and fly it has lead to nowhere and as I'm writing the review its October! Everytime I contact them they tell me you should get it soon and they straight up lie to you. Even my bank is unable to get the money back from them because they say it was rightfully charged which makes.no sense even after sending them the emails and proof. This company should be closed and banned. This is a pathetic way to make money off of people. It's just sad. So please do yourselves a favor and stay away from this company.

It should be explained to the user at the beginning how to check the card using a fictitious email address. I bought the cheapest tickets through Kissandfly. When I made the booking I thought I was cheated because this agency bought the plane tickets in their name and address and not mine. I called the airline (Rayanair) and concluded that the email address registered in the check-in system was "same as mine@ different". I was in shock. I asked Kissandfly to send me that address and they did. Using that address, I checked the tickets through Rayanair app. I don't know why they do that! It turned out in the end that everything was fine! Finally I give praise for the quick answers, but also a complaint for confusing with a non-existent email address (invokes a sense of deception).

Worst airline ever. Servicehotline doesnt work, website doesn't work. Reimbursements are a joke. Awful organization
Better invest $200 more in a good company like Expedia or Tripadvisor but avoid kissandfly. Unbelievable terrible.