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Kiss&Fly has a rating of 1.1 stars from 367 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kiss&Fly most frequently mention customer service, credit card, and full refund problems. Kiss&Fly ranks 239th among Plane Tickets sites.
This company responds to reviews on average within 2 days
I promised myself I would write a good review if it worked. I needed a flight ticket for my sister to travel in 24 hours. I only could find absurdly expensive rates but the Kiss and Fly's. I thought it could be a scam, once the price was almost a third of the other websites, and decided to search for reviews and only found bad ones. But I needed that ticket, so I decided to risk, and it worked just fine! So, my advice, if you think there's a chance to need a cancellation or change something, probably you're not gonna like the procedure (although everything about their fee policy and time for refund is right there). I'm really glad for kiss and fly and their fair price.
I bought two tickets on a charter plane on the Iasi-Heraklion route through kissandfly and I had the most terrible experience. Basically, the company with the pompous name kissanfly is an Estonian company with a post office box in Vienna. They managed to trick me with 609 euros, avoid this company, they are first class scammers.
Just like others said I was hit with a surcharge several hours after I paid. My guess is they purposefully advertise with a lower fair, get your money then hit you up with the rest of the amount and however much more just for the heck of it. As the fool who didn't search for reviews before purchasing, my money has quickly parted.
I have tried to email and call Kiss & Fly regarding an issue with my booking and have not been contacted back in over a month. Their US phone line *******060) is also disconnected and does not work. HELP!
Hello!
Thank you for your feedback.
Unfortunately, we were unable to identify you as a buyer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking reference or the client's email address.
I book a flight Its paid sucessfully but ticket was not issued. I tried to get in touch with customer support they are saying to wait for 36 hrs but my flight is befour. Its totally worst I wasted about more than 2-3 hrs only with cutmr supprt for my tickets.
I am frustated compleately
Booking #X0GZQF4X
Tip for consumers:
They just take your fund and never issues the tickets.
Products used:
Everything
Dear Priyanshu S.,
According to the information in our system, your tickets have been successfully issued and we have already sent them to the buyer's email. The buyer may have made a mistake in the email, which is why you did not receive an email from us with e-tickets.
Please write us a letter from your email to info@kissandfly.com
So we can resend your tickets. In the subject of the letter, we ask you to indicate your order number.
We look forward to hearing from you to assist you.
This company is the worst! Bought insurance for my flight because I was probably going to have to change it. Even with the doctors notes they asked for would still not change or refund my flight. I have been back and forth with company through phone and email for days providing them with everything I need for the refund. This company is a scam beware. Customer service even hung up on me and refused to transfer to me any management.
Update. Provided them with purchase proof after the response to the review. Never heard anything back. They are just trying to seem like they are taking you seriously. Do not use this company!
Tip for consumers:
This company is a scam. Do not buy flights and definitely don’t buy the insurance.
Products used:
Flights
Hello. Thank you for your feedback, however we cannot identify you as our customer based on the personal information provided. Therefore, we cannot check your order in the system. Please provide the booking reference or the customer's email address.
So my friend and I have just booked and paid for (checked in our bank accounts and the money has been taken out) for tickets to Bali, using this site. A few hours after booking and thinking it was all good, my friend received an email saying we had to pay almost $100 more for the return flight?! I had never heard of this, having to pay more money after something has been paid for!
Now we are worried that they can keep doing this and that this is a scam flight booking website. We ended up paying otherwise we would have lost the almost $500 we had already paid.
We should have chosen any of the other sites we are more familiar with. We wanted to save money so we can use this on the holiday, but we've ended up with more stress thinking that its going to keep costing us more and at the end, it will just be a scam
Tip for consumers:
Don't use Kissnfly, ever, ever
Products used:
Airline tickets
Hello!
Please specify your order number or buyer's email to identify you as a buyer. After identification, we will be able to check the information in the system and comment on it correctly.
I bought a ticket to Vancouver on the 16th of January 2024 to learn that my flight hot canceled! I then asked for a refund on the 19th of January but I haven't received any refund! Instead, my transaction were very odd: I was charged for $147.00 on the 16th. Then as soon as my flight was canceled, the transaction disappeared. Now it showed again on my transaction time-line I got a charge instead of a refund! The flight was canceled because of the airline did so( from what I was told!)
I already reported the case to my bank and an explanation from KissandFly is very much demanded! Your customer service contacts were fake so as the refund pdf!
Products used:
Flight ticket
Dear Lam T.,
Your request for a ticket refund has been forwarded by our specialists to the airline. Unfortunately, we have not yet received a response from the airline. As soon as the airline authorizes the application, we will definitely inform you by letter to the buyer’s email. We understand how important it is for everyone to receive compensation for their tickets right now. However, until the airline authorizes the return of your tickets, we do not have the opportunity to technically process your request. In this regard, we are forced to wait.
We do not relieve ourselves of our responsibilities, but we are forced to adhere to the procedures and regulations established by the airlines.
UPDATE
We have decided to refund your money before receiving a response from the airline. On the part of our agency, the return was carried out yesterday, January 31st. Typically, funds are credited to the buyer's account within 1-3 business banking days. If the funds have not been credited to your account after this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
Thank you for your feedback and for using our services.
Do not purchase from this website I haven't even traveled yet. I requested a refund 6 times on different occasions and each time I called representative said it was not in the system! I have screen shots of my requests!I called them to speak to a manager and you have to request through email which will probably never get answered. I am currently on hold waiting to speak to someone to see if they received my email! I wish I would have looked up these reviews before I would have never booked with them!
Tip for consumers:
They give you the run around, no solution no direct contact with supervisor. You can forget about getting your money back
Dear Luria F.,
When processing all ticket refund requests, our agency, according to the agreement with the airline, must adhere to the tariff rules that regulate the penalties for the refund procedure.
If you wish to familiarize yourself with the tariff rules applied to your booking, you can do so right now in your personal account by clicking on the "Tariff Rules" section. In your case, according to the airline's tariff rules, when canceling the ticket, it is possible to refund only some of the unused airport fees and taxes. The ticket fare and the payment system surcharge are non-refundable. The service fee charged by our agency for processing the request, as well as the payment system surcharge imposed for the initial payment, are also non-refundable. After applying these penalties, the refund amount exceeded the service fee charged by our agency. Unfortunately, according to the airline's tariff rules, your tickets are not eligible for a refund.
Additional information has been sent to your email address.
I received more than 5 flight cancellations. And now my ticket was named to be invalid. The service hotline people do neither speak really German or English and are somewhere in Eastern Europe based on their horrible accent.
Dear John W,
We regret that you have faced such a negative situation when using our services. We wish to mention that we are always open to cooperation and facilitate the solution of all issues.
Please send us an email at feedback@kissandfly.com, having specified your PNR (Personal Name Record) and detailed information on the situation. Our agent will carry out a detailed analysis and provide you with a response.
We really appreciate any help you can provide.
These people take your money and then if you have an issue will not respond or answer your questions with anything but "sorry no refunds" "talk to the airline". Nobody answers the phone and you cannot get any customer service whatsoever.
Stay away at all costs!
Flights scheduled for March 22,2020 were cancelled due to Covid. It's now a year later, and our money has not been refunded. Kiss and fly claims that the airline denied the request. We were given directions to try again using the voluntary refund drop down box. Agents are foreign which makes the experience very frustrating!
Tip for consumers:
Avoid Kiss and Fly
Products used:
None
I booked the ticket but I was not allowed to board due some problem in ticket. They stole my $1500 for nothing. The worst agent every. They are thieves, never trust them. You will waste your money buying tickets from them. Zero star
Products used:
Flight Ticket
Dear Hedayat H.,
First of all, we would like to note that the airline employees cannot just let a passenger on the flight.
The decision of the airport staff to deny a passenger admittance to a flight is always justified, and the passenger is also provided with a written explanation regarding the denial of admittance to the flight.
Your tickets have been successfully issued and are valid for use.
Information on the return of tickets and calculation of the amount to be returned - sent to you by letter to the buyer's email.
You have been provided with correct and comprehensive information regarding your order.
If the reason for not being allowed to board the flight remains unclear to you, you can contact the airline's support service and clarify the reason for which you were not allowed to board the flight.
I bought some tickets from Kiss&Fly and these mother $#*!ers kept changing my tickets date. They did this $#*!ing several times and it felt like hell. The sons of $#*!es prices are so high that I had to call them and they wont give me the full refund. These money scamming $#*!ing prick's stole my money and wont give it back. This is what you call service well you can shove it up there $#*!. Stupid $#*!s made me stay up 5 hours at night and just to say ''no we cant do that.'' What the $#*! is this website anyways. Etihad should not have any contact with Kiss&Fly. Just why. No one should recommend Kiss&Fly to anyone.
Tip for consumers:
Do not use this website.
Products used:
Electronics.
Booked a flight to Europe. Aside from the booking method, which is prone to many errors. They engage in a very unethical and broader line illegal activity. Their staff also make statements contrary to the fact. This was my first and last time with them.
Tip for consumers:
Don’t ever use kiss and fly
Hello!
Thank you for your feedback.
Unfortunately, we were unable to identify you as a buyer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking reference or the client's email address.
Also, please describe your situation in more detail so that we can help you.
I purchased a ticket for my parents and when they showed up the airport staff had not heard from the airline. We thought we purchased lower fare tickets but kissandfly advertised a fictitious flight. I have yet to find a customer service number to speak to someone.
Tip for consumers:
Do not use
Hello!
Thank you for your feedback.
Unfortunately, we were unable to identify you as a buyer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking reference or the customer's email address.
I booked tickets and paid everything, shortly after got an email that ticket issuance was delayed due to technical issues. Even after 2 weeks I still did not receive the tickets and do not get an answer from customer service. Cannot recommend booking with them!
#0X6CRORJ
*******275
Dear Annika B.,
We sincerely apologize for the inconvenience caused to you by this situation.
Unfortunately, due to technical reasons, your tickets were not issued. For this reason, we were forced to cancel your order and apply for a refund of the funds you paid.
On the part of our agency, the return was carried out on July 17th. Usually, funds are credited to the buyer's account within 1-3 working banking days. If the funds have not been credited to your account by the end of this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
In addition, we will be very grateful to you if you can edit your review and rating about the work of our company after receiving the funds.
Thank you for your feedback and for using our services.
I bought return tickets for my daughter and partner from Australia to UK in July, 2022. A few days after paying for these we were shocked to be charged another £700+ surcharge. Having to choose to either lose the money already paid or stump up we had no choice but to pay the surcharge. While the passengers were here a close family member passed away and my daughter's partner had to stay in the UK to support family and help to arrange the funeral. I applied for a refund, having supplied a copy of the death certificate and proof of close familial relation and was told in October that my refund request had been passed to the airline, and that it would take 2-3 months to refund the cost. That was 4 months ago and I have heard nothing. Kiss and Fly have been uninterested and unhelpful at every step of the process. They may look cheap, but watch out for the crippling surcharges and appalling customer service.
Tip for consumers:
Avoid!
Products used:
Flights
Hello!
Please be so kind as to specify your order number so that we can check the information on the former tickets in the system and can help and expedite the refund procedure.
Firstly, they've sent me an email asking for a photo of my credit card for authorisation in order to process my ticket. I've declined that and switched to buy from another company only come back to find out they have taken my money.
Emailed them back asking how could they take my money from me before I authorise the payment and they said the ticket has been issued and the authorisation is only needed for security purposes?! (Why the hell do they want a photo of my credit card at the first place if they've issued the ticket and processed the payment?) So now I've ended up with 2 exact same tickets and they are refusing to refund my money! Total scammer. Please avoid by all means!
Dear Evan s.,
Thank you for the feedback.
We are sorry that you have formed such a negative opinion about our agency’s work, nevertheless, it should be clarified that we are online-agency and the payment security is very important to us. In this regard we take all the measures to protect our customers from the potential threats. If the payment security system generates a request for confirmation of the legitimacy of credit card usage, we are obliged to make the appropriate verification and make sure that the purchase of services had been authorized by the cardholder.
The detailed information about the standards of payment security and anti-fraud payment verification, which are used by our resource, you are able to review at our website in the section "Legal Information". To do this you may use the following link: https://avia.kissandfly.com/content/safety_payments.html
In case if the problem is actual at the time we kindly ask you to specify the number of your order. We will make the detailed analysis and verify all the information in order to help you to resolve the situation.
We booked a multi city travel one month prior to traveling. On the day of traveling they cancelled a flight ticket, with out even any email notification or phone. My parents had to suffer a lot of tent ion in the airport. Worst service. Never book a ticket from them. I am reporting to Skyscanner as well.
Tip for consumers:
Never book from thus site
Hello!
We would like to point out that the flight was canceled by the airline and we were not notified about it.
In this connection, you, unfortunately, had to suffer such inconvenience.
We're really sorry that you're in this situation.
From our side, the ticket refund request was processed as a matter of priority.
Once again, we apologize for the inconvenience caused to you.
Due to covid a flight was cancelled. I never received the service. Its been over a year and I have received no refund no voucher nothing. They are holding $2,000 of my money. They were going back and forth with and contacting me up to October but since then I have been unable to talk with anyone via email or by phone. It feels like an absolute scam.
Tip for consumers:
dont use it
Products used:
no service given
They sold us a ticket with sneaky fine print that said the passenger needed to check out of the airport, go to another terminal, check back in and go through security again with less than 30 minutes. We called the airport and they said the passenger would never make it in time for the flight. Kiss and Fly did not care or offer any meaningful resolution and we lost $1,000 because we had to buy another flight that was legitimate. This is a total scam, DO NOT be tempted by the cheap fares, you will regret it.
Tip for consumers:
DO NOT BUY FROM THEM
Awful, since the booking they have changed my flight date, time, location more than 5 times. Now I cannot get a hold of them either by email or phone. The line drops the call after waiting for 7+ minutes. I do not know the times of my new flight or if it is even real. My original booking is the only thing that appears. DO NOT USE! They keep claiming its the airline canceling all the flights but I am less than a week from departure.
No matter what the price of the flight you find, it's simply not worth booking through these guys. They are awful. Bad customer service, unhelpful, rude and not interested in you having a good experience. Please, save yourself the headache and boycott.
Hello!
Please tell us in more detail what exactly happened to you and caused such a negative opinion about the work of our agency.
Also, we will be grateful if you can clarify your order number or buyer's email for identification.
On 24/07/22 my flight was changed and I was unable to make the new times work, so had to cancel being told I was entitled to a full refund. The airline informs me that they processed the refund to kiss & fly on 05/08/22 and I am still fighting with them for my money 07/02/23. I have made over 20 phone calls and emails, and they keep giving me generic answers that they are waiting on the airline. I have sent them email correspondence and refund reference numbers from the airline and they refuse to give my money back, almost $3,000. Do not trust this booking agent.
Tip for consumers:
Do not trust this booking agent to refund your flights for cancelled or changed flights
Products used:
Nil
Hello!
Please be so kind as to specify your order number so that we can check the information on the former tickets in the system and can help and expedite the refund procedure.
This site comes off as a useful aggregator for flights to Latin America but it's horrible. They don't have any real customer service (they'll just send you in circles) and their site is incredibly difficult to navigate and make any real changes to. Highly recommend that you ever avoid using anything like this.
Tip for consumers:
Don't use this! It's awful. They don't ever help you. Just book directly with your airline.
Products used:
Airline tickets
Hello!
For your order, the answer has already been provided to you via the buyer's email. Please check your email inbox.
Please note that we process all requests in accordance with the fare rules and regulations established by the airline.
Hi kissandfly, seems like this is the best way to get in touch with you re: dissatisfactory service. Our flight was cancelled one day before our flight and we would like a full refund for all charges. It appears that you have used a different card than the one we provided - likely to eliminate customer agency in cancelling our flights. Please return a full refund for our departing and returning flights.
For all consumers, I wish I had read the reviews - go with the airline itself. You'll have a much easier and accountable time with any flight issues.
Hello!
Thank you for your feedback.
Unfortunately, we were unable to identify you as a buyer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking reference or the customer's email address.
Gain trust and grow your business with customer reviews.
Kissandfly.com is a leading online travel agency specializing in comprehensive travel services. We offer a wide range of services, including flight and hotel reservations, making planning your trip convenient and secure.
Thanks to the intuitive interface of our site, you can quickly find the best options for your trip at the best prices. Our goal is to provide our customers with the highest level of service and support at every stage of their journey.
Entrust your travels to Kissandfly.com - your reliable partner in the world of travel.
Hello!
Please write us your order number so that we can check the situation you described in the system and comment on it.