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Kiss&Fly has a rating of 1.1 stars from 367 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kiss&Fly most frequently mention customer service, credit card, and full refund problems. Kiss&Fly ranks 239th among Plane Tickets sites.
This company responds to reviews on average within 2 days
I promised myself I would write a good review if it worked. I needed a flight ticket for my sister to travel in 24 hours. I only could find absurdly expensive rates but the Kiss and Fly's. I thought it could be a scam, once the price was almost a third of the other websites, and decided to search for reviews and only found bad ones. But I needed that ticket, so I decided to risk, and it worked just fine! So, my advice, if you think there's a chance to need a cancellation or change something, probably you're not gonna like the procedure (although everything about their fee policy and time for refund is right there). I'm really glad for kiss and fly and their fair price.
I bought two tickets on a charter plane on the Iasi-Heraklion route through kissandfly and I had the most terrible experience. Basically, the company with the pompous name kissanfly is an Estonian company with a post office box in Vienna. They managed to trick me with 609 euros, avoid this company, they are first class scammers.
They will only book one leg of your flight and leave you on your own. Worst experience ever. I had a similar experience while booking my flight 1 week back. Ultimately i had to cancel my one segment and cancel the overall trip. And they blocked my return money for another 1 week for no good reason.
Don't book with this group! I did, flights canceled twice, difficult to rebook and in the end even when your flight is canceled again for medical reasons with sufficient evidence they won't refund or give a rain check. Stick with the airlines and don't let cheap rates fool you, you will get burned!
Don't use this company. If you purchase a ticket by this company and try to get your money back under 24 hours they will do the impossible to return your money even if you give all information and documents they need. I never had to give my passport copy for have my money back and I never had to answer e-mails so fast just for having my money back and still don't have it. Bad Customer service.
Hello, dear Elis H.
We kindly ask you to specify the number of your order via private messages, so that we could check the information due to your issue. We will be pleased to help you to resolve the situation regarding the refund of your tickets.
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Waiting for my refund, paid $75 for priority processing to you. Where is the priority? It's been weeks? The airline has refunded you, so refund me if you'd ever like me to book flights with you (I travel a lot)
Reply to emails..
Hello!
We have already submitted your priority return request. Please wait a little more. The funds will soon be in your account.
We apologize for the delay.
Never ever buy ticket from this site, they are just running a scam, they never confirm your tickets first they show less price but after you have to pay to print your boarding pass. This site is not trurst worthy. Beware of suck people.
Hello!
According to your personal data, we could not find your reservation in the system. Please provide us with your booking reference or the buyer's email address so that we can review and comment on the situation you describe.
Bought ticket for my mom from Bulgaria to Chicago and when cheked the price was $890 when i paid price went up to $975. Do not trust them better buy ticket from CheapOair at least you will know exactly the price, no hidden fees.
Greeting.
Specify, please, the number of your order so that we can verify the information on your request. We will provide you with our response during working hours.
Please do not use this service! As others have advised they are not reliable and hide things. They advertised as AUD but in turn charged me a $160 usd charge and also caused a $110 international transaction fee. I have a USD account I could have used but as it was advertised as Australia I didn't. I am now also worried they will cancel my flights as others have return. Save yourself the stress and go elsewhere!
Hello. Thank you for your feedback, however we cannot identify you as our customer based on the personal information provided. Therefore, we cannot check your order in the system. Please provide the booking reference or the customer's email address.
As many other people have said, you buy a ticket, but they ask for more money. Booking number: 9MXG7HSD
I am worried I won't get a refund now and will have to contact my bank. I wish I knew they were scammers before :((
Tip for consumers:
Read reviews first !
Products used:
Airline tickets
Dear Andrew C.,
We would like to inform you that in the process of issuing tickets, we sometimes receive a notification from the airline about an increase in the cost of tickets. This information is also freely available on our website, which the client can read even before paying for the tickets. We inform clients about this by email - that it is possible to issue tickets with a surcharge or return all funds paid by the client.
We apologize for the fact that this situation caused you such negative emotions about our agency.
On the part of our agency, the return was carried out on June 24,2023.
I entered my details online and decided not to proceed and left the site before confirming my flight and payment details. They added a $380 surcharge to the advertised rate.
Within seconds they charged my credit card for the full cost of the flight. How is this legal?
Hello!
According to the information in the system, according to your order, the buyer entered all the card data and completed the ticket purchase procedure.
We also draw your attention to the fact that the procedure for making purchases via the Internet is regulated by your bank. In this case, we recommend that you contact the support service of your bank that issued the card to obtain information regarding Internet payments (why did you not receive an additional code, for example, to confirm the transaction).
By email, we also sent you instructions for submitting a ticket refund request if they are not relevant for you.
Thank you for your feedback.
Yesterday I was forwarded to Kissandfly by another consolidator to close on a $268 flight booking. When I filled the payment info there was no confirmation of amount paid. Kissandfly billed my bank $776. My bank refused the charge. I learned the spurious bill when Kissandfly sent an automated email to me requesting $776 to complete the booking.
This company is an absolute joke. Please never use.
I recently tried to reschedule or receive a refund for my flight to Mexico from Berlin on 21st March. I paid around 800e for this flight. I have multiple DR notes and have actually been in contact with the Corona Virus, proof of which has also been attached. I am currently in isolation in Berlin.
They want to give me 63E refund! From 800+.
Each time I try to call, they put me on hold and cut me off. STAY AWAY!
I used this website to book a flight and after selecting the dates, they just sent me a ticket for different dates. After complaining right after I got the email saying they would help and correct the error and never got a response in days. They did not want to cancel my flight either in the 24 hrs period. They just wanted to upsell. Called few times after they just said they couldn't do anything. Every operator is called Irina, and they hang up on you. I talked to the airlines and they told me I was not the owner of the ticket so I could not make any change. AVOID Kiss and Fly. No wonder why they have such bad reviews everywhere.
Tip for consumers:
Avoid this website. This is an scam.
Products used:
Booking Airlines
Hello!
According to the information in the system, a request for a chargeback was made by the buyer for your order. We will conduct a detailed analysis of the current situation, we will check the data with the technical department step by step on the day of ticket purchase.
The answer will be sent to you by email after resolving the issue with your bank.
Please wait for an email response from us as soon as possible.
This was the worst ever experience. I wrote several E-Mail back and forth with the customer service and they just never answered my question. They wanted to charge me 50 EUR for a change of a letter in my name of my ticket, but did get my written request wrong. I requested a change of my first name not my last name. After I draw their attention in THEIR mistake, they charged me 89 Euro extra. Worst experience ever.
I fly often and never had such bad service.
I have never even used this website, but some how there was a charge on my credit card from them. I still don't know how they got my credit card number. Now i can not have my money back even flight ticket which i had not booked
Bought a ticket and few hours later, I receive a note that the same flight that I purchased has increased and that they've put my ticket pending. This is totally wrong and the US department of transportation must hear it.
Hello. Thank you for your feedback, however we cannot identify you as our customer based on the personal information provided. Therefore, we cannot check your order in the system. Please provide the booking reference or the customer's email address.
I bought a ticket in January. There was a bad weather at the day flight, it was snowing and the flight was cancelled. I could't have my money back after months. I tried a lot of times complain at the website and never got any answer, they just say to wait for the order to be processed and the operator to respond to the email specified in the Buyer details.
Products used:
Flight ticket
Dear Will U.,
Thank you for your feedback, however, we could not identify you as our customer because your personal information did not allow us to verify your order in our system. To solve this problem, please provide the reservation number or email address used when booking.
I bought tickets for my brother and his family (booking number 33P3LT4P.) but instead of them getting their tickets to fly, they got an email saying the card declined, but that the reservation was booked. Also when I pressed the button to review the booking, I got this message saying it was booked but that I need to confirm payment. I guess I just need to understand if I should call the card and ask for a fraud investigation or if the first payment did go through?why do I need to confirm payment twice?
How does a booking get created, but it declined?
I should've known this website was shady when they didn't ask for billing information.
Tip for consumers:
If they’re not asking for billing information, don’t consider dealing with the company. Most likely a scam.
Products used:
Tickets.
Hello!
According to the information in the system, your order has not been placed. Reservation canceled and funds fully refunded to buyer's account on January 8,2023.
Please contact your bank's support team to check the status of the transaction.
We would also appreciate it if you would write us an updated review after receiving the funds and re-evaluate the work of our agency.
Due to the death of a family member I had to change my return flight. In the end, I paid for 2 tickets de facto.
According to the mail instruction of Kiss&Fly, all changes should be made online in My Account, and the changes surcharge would be calculated:
"As soon as you receive the changes surcharge calculation to your email and personal account, you may either confirm that sum or decline it. The ticket will be changed only after your confirmation and payment."
However, I never received any calculation for me to confirm or decline. Besides, I couldn't send any request online without proceeding to the confirmation of payment, but just had to do it. It's a mistake. I know now.
I e-mailed Kiss&Fly again for the details of the payment and got the exact sum of a round trip ticket, although the date of the outbound flight has been expired.
Dear Client,
Please, specify the reservation number, the phone number or the email attached to your booking.
These details are needed for verification and identifying your situation.
We will make the detailed analysis and will return to you with the response.
Worst travel agency ever! Cancelled flight days after we had paid and didn't even notify us come to airport to check in just to find out that they cancelled our flight we call customer service and they tell they can't do anything about it and click 3x we will definitely sue!
I bought a ticket from KISS AND FLY and they printed it with the wrong name and didn't want to refund me. They're a scam. My mums is suffering from cancer and needed to travel for treatment but since they printed her ticket with error now she has about 2 months to live if she dies I will try my absolute best and take them to court and sue the company and hopefully have their licence revoked
Products used:
Ticket
Hello!
We apologize for the delay in returning.
On the part of our agency, the return was carried out on November 1,2022. Funds are credited to the buyer's account within 1 to 3 working banking days. If after the expiration of this period the funds have not been credited to your account, we will provide you with a confirmation of the return. With it, you can contact the bank and clarify the status of the transaction.
They are not returning my money and blaming copa airlines. They didn't give me my tickets. Copa airlines told us that's not their responsibility as it's not them who took it out. And now kiss and fly won't return our money
Hello!
Thank you for waiting. We have checked the information in the system and want to inform you that in our system the transaction is displayed as canceled, the money has not been debited from you.
Please contact your bank's Help Desk to cancel the transaction and refund your funds.
Also, on the screenshot from the online banking that you provided, the initiator of the debit is the airline, and not our agency. Perhaps you booked tickets somewhere else and the airline deducted or blocked money on your account. Since the airline is the initiator of the charge, we advise you to additionally contact the airline's Support Service to clarify the information on the specified transaction.
If you have any further questions, please contact us!
I asked for refund after realize a mistake (I booked the wrong date). They said they could not help me and asked me to contact the airlines representative. This is absolutely bonker because the airlines only allow local IP to access (I was abroad at the time). They refused to act. After using VPN to get access to the site, I managed to get some refund back but the airlines only agree to send back to the original payment (which is Kiss&Fly). I asked them through their customer email to confirm my refund and they asked to send a refund request/ticket or something. I once again open a god damn refund request and they just simply good day and reject me, this is so annoying. I asked again, they asked for proof, and good day once again, we won't refund back.
Tip for consumers:
Go somewhere else for booking
Dear Phuc D.,
Your ticket refund request has been forwarded by our specialists to the airline. Unfortunately, the airline has not yet received a response. As soon as the airline authorizes the application, we will definitely inform you by letter to the buyer's email. We understand how important it is now for everyone to receive compensation for tickets. However, until the airline authorizes the return of your tickets, we are unable to technically process your application. As a result, we have to wait.
We do not relieve ourselves of our responsibilities, but we are forced to adhere to the procedures and regulations established by the airlines.
I get an email requesting $300 surcharge and hour after I book my tickets saying the prices have changed. I check back online and they haven't. Total scam. Avoid booking with…. And after paying the surcharge they cancelled my entire booking. I'm reporting the scam to my CC now
Hello!
Thank you for your feedback.
Unfortunately, we were unable to identify you as a buyer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking reference or the client's email address.
Waiting a year and nothing! $4000 AUD worth of flights not refunded due to flight cancellation and now I cannot even find the tickets! I am not even sure that the tickets I was issued are Real! I cannot log in to their website to get my ticket numbers I get stuck in a loop! Aggressive unhelpful people on the phone and now the phone rings off the hook!
Did anyone manage to get money back by lodging a dispute with credit card company?
We bought tickets, everything was fine. After we got a message that tickets increased in price and we need to pay difference. I didn't see this email and they canceled our booking. Is it there always extra charge if tickets change price? I thought if you book for one price is not going to change!
Gain trust and grow your business with customer reviews.
Kissandfly.com is a leading online travel agency specializing in comprehensive travel services. We offer a wide range of services, including flight and hotel reservations, making planning your trip convenient and secure.
Thanks to the intuitive interface of our site, you can quickly find the best options for your trip at the best prices. Our goal is to provide our customers with the highest level of service and support at every stage of their journey.
Entrust your travels to Kissandfly.com - your reliable partner in the world of travel.
Hello, dear Manu S.
We kindly ask you to specify the number of your order via private messages, so that we could check the information due to your issue. We will be pleased to help you to resolve the situation regarding the refund of your tickets.