- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Kiss&Fly has a rating of 1.1 stars from 367 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kiss&Fly most frequently mention customer service, credit card, and full refund problems. Kiss&Fly ranks 239th among Plane Tickets sites.
This company responds to reviews on average within 2 days
I promised myself I would write a good review if it worked. I needed a flight ticket for my sister to travel in 24 hours. I only could find absurdly expensive rates but the Kiss and Fly's. I thought it could be a scam, once the price was almost a third of the other websites, and decided to search for reviews and only found bad ones. But I needed that ticket, so I decided to risk, and it worked just fine! So, my advice, if you think there's a chance to need a cancellation or change something, probably you're not gonna like the procedure (although everything about their fee policy and time for refund is right there). I'm really glad for kiss and fly and their fair price.
I bought two tickets on a charter plane on the Iasi-Heraklion route through kissandfly and I had the most terrible experience. Basically, the company with the pompous name kissanfly is an Estonian company with a post office box in Vienna. They managed to trick me with 609 euros, avoid this company, they are first class scammers.
I contacted this company to exchange my flight 5 times after Delta.com change their departure time and said that the exchange of flight is possible but I need to contact kissandfly.com. Kissandfly never called Delta. They kept on giving bogus excuses and would never even make a slightest effort to help. It is a disgusting company! If you can, don't use it.
They charged my credit card and 5 mins later cancelled my booking because "they could not confirm the flights" fair enough. However they are still holding my money. It's been 4 days now and all they say is that is my banks fault! They are of lies and when calling the customer service they are full of excuses. On top of that they don't speak proper English so it's almost impossible to get good answers from them! Horrible experience
Hello, dear Mr. Rueda.
According to the actual data we are glad to clarify that the situation was successfully resolved and you got your funds back. We did our best to help you and hope that you feel better about the inconvenience.
I've ordered a few tickets for a flight using the tickets.lv (another domain of the same company). However, after some time, they cancelled my tickets with a reason like "There is no available seats on the flight". The interesting moment that afterward I managed to buy the actual same tickets on the same flight in the same day. So, it seems like a total scum, they're just saying "Smth goes wrong with the booking" and just never refund the money.
Seems like the refund might be possible only when sending complaint to governing body in Vienna Austria.
Hello!
We apologize for the delay in returning.
On the part of our agency, the return was carried out yesterday, February 2. Funds are credited to the buyer's account within 1 to 3 working banking days. If after the expiration of this period the funds have not been credited to your account, we will provide you with a confirmation of the return. With it, you can contact the bank and clarify the status of the transaction.
We will be very grateful to you if you could edit your review and rating about the work of our company after receiving the funds.
Thank you for your review and for using our services.
This company is so bad. Do not ever book with them.
I've been charged with service fees (that are not advertised when you book your tickets of course so it's not like I was aware or misread) - which is very misleading and dishonest.
I've been trying to reach customer service by emails multiple times, no answer.
Issue still not fixed and with all the other bad reviews, I find this quite disrespectful.
Hello!
We were able to find your order using your personal data.
Your letter will be answered on a priority basis. Please wait for an email response from us.
We will do our best to resolve your issue and provide you with advice as quickly as possible.
Our flight got canceled by the Airline and since then I filed for a refund and I am following up on the refund every day!
Its been more then a month now and still per them the refund is under process!
When you call the customer service to get some help, you will get the same lie, that issue has been forwarded to the finance team. Even if you try to speak with a manager or supervisor, they never put you thru anyone.
This is the worst service Ever!
Hello!
We apologize for the delay in returning.
We have already submitted your priority return request. Please wait a little more. The funds will soon be in your account.
Please expect a letter from us regarding the refund as soon as possible.
I won't recommend this business to anyone because their customer services is nonsense. I have been asking my refunds and they keep telling me. Your ticket refund request has been successfully accepted by our professionals and the refund has been added to the refund queue. We kindly ask you to wait for your money in the near future. They can't even give me a time range on when to expect my refunds so i'm supposed to wait maybe even the next 10 years. Booking #IXEJT6VW
Tip for consumers:
Don't use thier services please
Products used:
Flight tickets
Hello!
We sincerely apologize for the delay in refunds. On the part of our agency, the return was carried out today, March 31. Usually, funds are credited to the buyer's account within 1-3 working banking days. If the funds have not been credited to your account by the end of this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
In addition, we will be very grateful to you if you can edit your review and rating about the work of our company after receiving the funds.
Thank you for your feedback and for using our services.
I rate 1 star because they dont have 0. It is a very terrible customer service, they go up the price higher than they show on website, if you want to cancel, they charge you for 60$ to just cancel and 24$ more for the fee. My experience. I never ever buy any ticket from that website again.
Hello.
Specify, please, the number of your order so that we can verify the information on your request. We will provide you with our response during working hours.
I bought tickets from these crooks for United airlines, now my flight got cancelled and asked United to give full refund. They issued refund already to them and sent receipts to them, but these $#*!ing people keep saying they did not get anything. I called customer service 3-4 times a day and one of the guy said if I have refund receipts I can send them and he will give mr refund immediately. Guess what, I sent them receipts which shows how much refund United give them and after calling weeks and weeks there answer is they have to confirm amount of refund with United. I don't understand if receipts shows how much amount refunded why the $#*! they are keep saying we need to see amount. It is so simple, amount I paid to them should refunded to me because flight got cancelled by United, it was not my fault.
In short, this $#*!ing Kiss and Fly are crooks. I recommend everybody even if you get free ticket don't buy from this fraudulent people.
Hello!
We apologize for the delay in returning.
On the part of our agency, the return was carried out yesterday, February 6th. Funds are credited to the buyer's account within 1 to 3 working banking days. If after the expiration of this period the funds have not been credited to your account, we will provide you with a confirmation of the return. With it, you can contact the bank and clarify the status of the transaction.
We will be very grateful to you if you could edit your review and rating about the work of our company after receiving the funds.
Thank you for your review and for using our services.
Kissandfly has the most inefficient customer service that I have ever experienced. Further, they do not name the insurance company that they use for ticket insurance. All the writing in the site are very vague and they will try their hardest not to refund your ticket. They cancelled a paid confirmed cancellation of my ticket without my consent. I have never seen any agency take decisions for the customer. My opinion is that Kissandfly should be flagged as fraud in all the flight tickets apps android, google and apple approved.
Tip for consumers:
Do not use this site. They are avfraud.
Products used:
I called the airlines directly for the refund.
I had a great experience buying tickets to Jamaica recently. I was very afraid to be honest based on the reviews I read, but I took the chance because it seemed like it was mostly over seas and with cancellations. Bought the tickets, flew with United, both flights were non-stop which saved me maybe $200 from the other websites. It was great. I wanted to come back and leave a good review, just to let people know that it is possible to get great tickets through Kiss&Fly.
Dear Shatich L.,
Thank you for your feedback! We always try to provide the best service to our customers and solve all their queries. If you have any further questions or need additional assistance, please contact us. We are always happy to help!
This is the message I got from your company. It's more than 5hours now and my ticket is not yet ready. I'm loosing my patience fast.
Dear Customer,
Thank you for booking on our site.
Booking #*******
We are sorry to inform you that due to certain unforeseen circumstances the issuance of your ticket is being delayed. We are trying our best to send you the itinerary receipt as soon as possible.
Horrible, horrible "company" that is a total scam. Would give zero stars if I could. They stole my money and never refunded it. I hope and pray that the pandemic forced these people out of business and on the streets. Avoid at all costs.
We booked out flights together, a couple weeks before flying out i looked into our tickets and the itinerary had us both listed but when i went to the airline website, I had no ticket on that itinerary. I had to call customer service to be told we had two different tickets. I paid for baggage up front, yet now i am told that is unavailable.
I wish i had thought to look at the reviews before i bought. They don't deserve the 1 star they have currently.
Hello!
We sincerely apologize for the inconvenience caused to you.
Unfortunately, according to the information in the system, the airline has restricted our access and the baggage according to your order has not been checked out. However, for baggage you will be refunded the entire amount paid to us.
We have forwarded the request to the finance department for a priority refund of the full amount for baggage. Please wait for updated information from us by email.
We hope that you will be able to reconsider your opinion about the work of our agency. We will be sincerely happy to help everyone and thank you for your feedback. So you give us the opportunity to improve the quality of our service.
I bought ticket online from kiss and fly from July 23 rd 2023 for Madrid from london. When I tried checking in online I could not get match of my confirmation number. When I called Iberia airlines they said my booking was not there. Kiss and fly.com is a fraud site beware. I had to buy my ticket again directly from the airlines
Dear Naila C.,
Thank you for your feedback, however, we could not identify you as our customer because your personal information did not allow us to verify your order in our system. To solve this problem, please provide the reservation number or email address used when booking.
Now after reading the reviews on this page I can find an explanation for all the problems with Kiss&Fly: guys, they are just busy elaborating their own sanctions against ordinary Russians instead of doing their work. They have been entrusted with such an important task apparently directly from God (cause I haven't herd of any on the governmental level) and have no time for such crap as providing the services the are supposed to do. I would give 0 stars if possible but in any case thanks to this situation I was able to buy the tickets much cheaper.
Hello!
Could you describe in more detail your experience of working with our company?
Unfortunately, according to your personal data it is not possible to identify you as a buyer.
We are always happy to help our customers and provide answers to everyone by phone, email and here on the forums.
We ask all customers to describe in more detail the essence of the appeal in the review and be sure to indicate the booking number. So we will be able to resolve the issue of the client much faster.
Bought two tickets for elderly parents to fly from Brazil to the United States. After we purchased the tickets we were told they are not allowed to bring a bag on the first leg of the flight. What the hell is that. I've never heard of such a thing how can two people fly across the world without a bag. No option was given either to add a bag. Tried to refund the tickets and was told the service fee was too high even though I paid for the refund insurance. Total scam. Wish I saw some of these reviews before I purchased. Out $3000
Tip for consumers:
Absolutely under no circumstances should you use this company for any reason
Products used:
Airline tickets
I have not read the reviews prior to booking with Kiss&Fly and unfortunately fell into the trap. Made two separate bookings but on both occasions could not a make payment. Despite having enough balance and high enough daily/transaction limits/etc on my credit card, the payments would not go through. After 12 hours the bookings were cancelled. Made the bookings through another agent/airline and payments went through without any issues. Something is seriously wrong with Kiss&Fly.
Products used:
flight tickets
Hello!
Thank you for your feedback.
Unfortunately, we were unable to identify you as a buyer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking reference or the customer's email address.
Usually I am not like to write any review even it's not good. But this Kissandfly is the worst ever!
Before booking the ticket is not showing NCNR, even booked still not showing any fare info. But requested to cancel and they said it's NCNR. It's terrible experience ever. I am so regret to book the ticket from them.
Also got notice that there is NO checked in baggage for international fly until they sent me the ticket confirmation. And checked with them for the information and they don't reply as well (On the phone, they said will reply within 2 hours but never come back to me)
Never seeing any travel agents like this unprofessional. Can't believe they tricked how many people.
Dear Florence,
Thank you for your feedback, however, we could not identify you as our customer because your personal information did not allow us to verify your order in our system. To solve this problem, please provide the reservation number or email address used when booking.
Was approved to refund tickets over six months ago and still yet to see the money in the bank account. I have called the customer support multiple times and get the same answer every time 'that refund has been approved and awaiting release to transfer the funds from the finance department'. Absolutely disgusted with this, I am always assured that the money will appear in my bank account in the next 7-10 days however it has been greater than 6 months! Do not buy tickets from here!
Hello!
We apologize for the delay in returning.
On the part of our agency, the return was made today, January 5,2023. Funds are credited to the buyer's account within 1 to 3 working banking days. If after the expiration of this period the funds have not been credited to your account, we will provide you with a confirmation of the return. With it, you can contact the bank and clarify the status of the transaction.
We will be very grateful to you if you could edit your review and rating about the work of our company after receiving the funds.
Thank you for your review and for using our services.
I won't lie, when they charged me for the surcharge fee I was a bit confused cause I never heard of that before! But over all the process for my flight was very smooth! Tickets were cheap and I was able to fly with absolutely no issue, I didn't get scam and everything they told me they would do they did it! Not a bad company at all
Hello!
We are very pleased that you took the time to write a review about the work of our company.
We hope you will also choose us for your future travels.
Thank you!
Totally the worst service ever, Avoid this company at all cost. They will rob you blind. Do not expect a Refund from them, they will scam every way possible to avoid it. Truthful they should be banned from doing business in the USA
Booked a trip with them. One of the connecting flights had a drastic time change so that the trip was literally impossible to do. I went through their support multiple times, they were unhelpful and refused to refund each time. I ended up going through my bank to complete a chargeback, and would recommend others to do the same. This company is scummy and I won't be doing business with them again.
Tip for consumers:
Don’t use
Products used:
None
Their refund policy is that it might take up to 3 months. They are liars, it goes on forever. I caught them in a lie. They repeatedly told me the refund was being processed by the airline. The airline confirmed and sent me documentation that they had approved the refund several weeks prior. After that they told me the refund is with the billing dept. That was 3 months ago. They're a total scam.
Tip for consumers:
Ukrainian scam.
Products used:
Booked flight
Hello!
We apologize for the delay in returning.
On the part of our agency, the return was carried out on December 22,2022. Funds are received on the buyer's account within a period of 1 to 3 working banking days. If after the expiration of this period the funds have not been credited to your account, we will provide you with a confirmation of the return. With it, you can contact the bank and clarify the status of the transaction.
We will be very grateful to you if you could edit your review and rating about the work of our company after receiving the funds.
Thank you for your review and for using our services.
Kiss and Fly is a scam site. I find it bizarre that sky scanner would be affiliated with this site.
They processed my booking then requested additional funds based on a "surcharge" of $730
This is clearly stealing and a scam and they have been reported
Tip for consumers:
That they are a scam site
Dear Michael S.,
We would like to inform you that in the process of issuing tickets, we sometimes receive a notification from the airline about an increase in the cost of tickets. This information is also freely available on our website, which the client can read even before paying for the tickets. We inform clients about this by email - that it is possible to issue tickets with a surcharge or return all funds paid by the client.
We apologize for the fact that this situation caused you such negative emotions about our agency.
On the part of our agency, the return was carried out on May 18,2023.
All potential buyers beware that this site is a total fraud. Through them, I bought five tickets with a complicated itinerary - they emailed me tickets with all legs confirmed. Fortunately, I checked with the airline and found that for four of the five tickets the airline had no record on two major legs of the trip. Then they began a process of procrastination. I am now working through my credit card to get my money back.
Spare yourself some headache and skip these guys!
Hello!
As you made the chargeback the funds will be refunded by your issuing Bank. Please contact your Bank for the further information about terms of the refund.
Gain trust and grow your business with customer reviews.
Kissandfly.com is a leading online travel agency specializing in comprehensive travel services. We offer a wide range of services, including flight and hotel reservations, making planning your trip convenient and secure.
Thanks to the intuitive interface of our site, you can quickly find the best options for your trip at the best prices. Our goal is to provide our customers with the highest level of service and support at every stage of their journey.
Entrust your travels to Kissandfly.com - your reliable partner in the world of travel.
Dear Alex,
We kindly ask you to specify us the booking reference, full route and number of passengers. We will check all the information about this situation.
Due to security reasons, you can send it to info@kissandfly.com.