Kiss&Fly

Flights scheduled for July 2021 were cancelled due to Covid. It's now a 8 months later, and my money has not been refunded. They're told me to try make change on my dates and I did, and there is not ability,, Kiss and fly claims that the waiting for airline to respond,, Wtf I need my money back,,,

Absolutely avoid this website. They except payment for your flight immediately but 2 months after a cancelled flight they have still not refunded us our money. The flight was cancelled due to COVID and out of our control. The customer service agents send out scripted replies to us without ever resolving the issue. I am reporting them to the US Department of transportation. I have over a dozen documented e mails with out any satisfaction. This website is a fraud/scam!

This all happened within 24hrs.

I cancelled the booking because of very bad review on the internet. And considering I called via phone 2x to cancel before tickets were issued. I got email saying no refund.
Your booking said 3hrs when in fact it took more than 12hrs to get booking confirmation. This proves that you mislead your customers.

No thanks. No service/ product exchanged for payment given by customer.

They are not answering anyone even with flights being canceled. They stole from all of us! I have a very expensive flight I bought for me and my daughter from the US to Brazil, and will never see that money again. I will definitely sue them.

I purchased tickets through kiss&fly to travel to WI about 1.5 weeks in advance. After I submitted all my information & payment went trough, I never received my itinerary via email. The following day, I called Frontier & gave them my information. They stated they had no record of me flying with them in the upcoming week. I tried to get a hold of kiss&fly to resolve, but the phone number on their website is bogus & there is no email contact. Because I needed to fly out so soon, I disputed the charge with my credit card company & repurchased the tickets directly through Frontier. The dispute came back in kiss&fly's favor because they wrote to my credit card company that they tried to get a hold of me via email & phone to resolve. This is untrue. I have phone records proving no phone calls from them & no voicemails ever asking for a call back. Kiss&fly is a scam.

I applied for a refund on a flight 10 minutes after making the order when I realized I could get it for half the price almost anywhere else (literally half the price, $256 vs $137). Contrary to the policy listed on their website, they are only offering a partial refund, and here's the kicker: they are charging me $39 to get the refund to process! With the reduction and charge, the savings are erased. So I guess they've conned me into paying double for flights and all that money goes to them. Their business model must be to rob the occasional person (like me) too careless to look into the website before buying.

Attention, non-reputable private provider! I understand that the low-cost tickets cannot be canceled. Now, I contacted the airline after the unused flight to request a tax refund. They advised me to contact Kiss&Fly. There, I was informed that the processing fee is €80. However, the tax refund amounts to approximately €40. So, the customer service representative at KISS&FLY said that I would still owe €40. What kind of scam is this? Furthermore, the tax was already refunded to KISS&FLY, but not to me. I find the entire business model of this third-party provider very untrustworthy and questionable!

Please don´t book with Kiss and Fly! I was never treated in a more disrespectful manner. They want you to give up by resending the same email over and over again, By promising answers and in the end they will never give you an answer, by promising to call you back but guess what never do. I got 20+ mails from kiss and fly and not one of the answered any of my questions. They also charge a highly doubtful service fee for cancellations. They are not cooperative and infringe with my customer protection laws. They refused to give me a statement of costs which is illegal! I had to go through this but I don´t want anybody else to go through it. I handed all information over to a national customer protection agency and hope that kiss and fly will be held accountable for their wrong doings.

DO NOT go any where near this company.
I am trying to get a refund which they have refused to do because handling fees are larger than the cost of the ticket?
I went online to check my ticket as departure got close, i found nothing, so i went direct to Delta on the phone to check they had me listed, nothing, my booking had not gone through, Delta had no record of me flying.

I purchased 2700 dollars worth of tickets for a mission trip to iceland. It has been 152 days since the cancelation of my trip. I have tried to get a refund since then. I have submitted 3 forms for the request been denied everytime. They tell me to contact the airline. The airline tells me since it was booked through third party to contact them. So far I have gotten nowhere. They have taken millions of dollars from people through this virus and will do nothing to help you. Good luck If this has happened to you. And God bless.

As soon as I booked my flight, I realized that there was a mistake so I decided to cancel my flight and book a new one. Within 1 hr after booking my flight, I started requesting cancellation and refund. But they said refund is impossible. Lost my $1000. It is really painful. I regret my decision. Hope you don't.

This airline company is not an airline company at all. They are scam artists that never book flights but instead take your money and then cancel the flight almost immediately and take as many days as possible to refund the full amount. Often asking for a surcharge fee to reserve your flight and asking you to pay in USD and then returning the money when the rate to your local currency is less.

Dated booked wrong. Fraudulent charges added. Simone called southwest claiming to be me via Skype. Southwest alerted me of fraud. I ended up canceling my card and tickets same day and contesting all charges. Hope to get a refund. A disaster from start to finish. DO NOT USE THIS SERVICE!

I cancelled my tickets an hour after booking... They refused to pay my money back even after the airline paid them back. They said they will keep the money and teh agency fees.
The customer agent started yelling at me and said i can do whatever i will not get my money back.
Never have I ever been treated this poorly. Absolutely rubbish.

Trust me pay little bit more from any other booking site but don't use them. Their site doesn't even provide option to book seat and if you try to contact their customer service to book it for you. They simply say we have initiated a request for you and you will get an email asking you to book a seat. Which will never happen.

Terrible experience dealing with Kissandfly customer service. We are trying to change the date of a flight to a later date. My request has been ongoing for about 1.5 months. We have made multiple requests through the system and many phone calls. The reply is always we are looking into it, it takes 3 days, please be patient, etc. It shouldn't take 1.5 months to move your flight to a later date. When you speak to customer service, they only refer to your latest request date and they repeatedly get the dates wrong when the request was opened. I also asked to speak to a manager which was ignored repeatedly. I've now sent a complaint via email channel and have not heard back. I am very frustrated and highly dissatisfied with Kissandfly. I would not recommend this to anyone.

My bank approved the ticket, while these people telling me they flagged the transaction as suspicious and want copies of my passport and credit card number. Ridiculous! Working with my bank to get a refund! DO NOT USE EVER!

Just got ripped off $200 by kiss&fly.com
They should be shut down for fraud.
Received no itinerary, contacted them, no reply. After 10 hours I get a no-reply email saying the ticket will be delayed. Checked the reviews! Absolutely atrocious. As my flight is tomorrow I needed to rebook.
Followed the refund process, got denied, advised me to apply again, denied again of course.
Stevie kerveolen (CEO) entrepreneur more like a contrepeneur. If I ever bump into ya, you better hope your carrying cash ya Muppet.

COMPLETE SCUM BAGS... Stay well away folks. Don't waste your time and hard earned money. I'll throw in a "shame on you sky scanner" for allowing them on your platform

I bought 4 flight tickets for my family from Frankfurt to San Diego early this year. After purchasing them, I started seeing those terrible reviews online and was afraid we could get scammed as well and they wouldn't be able to make it to visit me. Note: my husband and I got scammed by a different company this year!). We I was checking their flight at the airlines website regularly and nothing was changing. Eventually, my family made it. There were no problems at all! Earlier I called the airline twice (once to make sure the booking went through and the second time regarding luggage) and both time I experienced excellent customer service.
I promised myself that I would leave a good review once my family arrived with no complaints. I definitely feel comfortable booking with kiss and fly again!

DO NOT EVER USE THIS SITE. The entire setup they have is a scam to take your money first and basically hold you hostage with it. They make refund fees that are so high you get 50% of your money back at best and even then there are months long delays. They bank on you giving up and just letting them keep your money. They also get around many consumer laws by operating in different countries.

I just bought some tickets trough skyscanner with kissandfly since was the cheaper option, even when they changed the price after the first try of payment ( they do this to take more money from you) they charged the amount in dollars for a highest rate than euros, being usual to charge 3.63 to 3.70AED, they charged me a rate of 4.16 when euro is currently at 3.90 AED. So, go with your usual agency even if it looks that you are going to save 50 -100$ because they will totally scam your pockets.

I have never even used this website, but some how there was a charge on my credit card from them. Had to cancel my card and get a new one issued. I still don't know how they got my credit card number.

I bought tickets through Kiss and Fly. My June 2020 flight was cancelled in March. I applied in May to get my money back. They turned me down and stole my money in the process. Never use this outfit. They are thieves.