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Kiss&Fly has a rating of 1.1 stars from 367 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kiss&Fly most frequently mention customer service, credit card, and full refund problems. Kiss&Fly ranks 239th among Plane Tickets sites.
This company responds to reviews on average within 2 days
I promised myself I would write a good review if it worked. I needed a flight ticket for my sister to travel in 24 hours. I only could find absurdly expensive rates but the Kiss and Fly's. I thought it could be a scam, once the price was almost a third of the other websites, and decided to search for reviews and only found bad ones. But I needed that ticket, so I decided to risk, and it worked just fine! So, my advice, if you think there's a chance to need a cancellation or change something, probably you're not gonna like the procedure (although everything about their fee policy and time for refund is right there). I'm really glad for kiss and fly and their fair price.
I bought two tickets on a charter plane on the Iasi-Heraklion route through kissandfly and I had the most terrible experience. Basically, the company with the pompous name kissanfly is an Estonian company with a post office box in Vienna. They managed to trick me with 609 euros, avoid this company, they are first class scammers.
I purchassed a ticket from them i there was a leg in my flights that i could not use ticket so i informed them that i cannot make this leg and i avoid this but i want to uase the remainng flihts. They have not come back to me and canceled my ticket without noticing me so i did not realise that, until i was checking in, so i had to buy a new ticket. I emailed them about this issue and requested refund for my return flight and followed up couple of times but they are ignoring me so now i am taking legal action to get my money back. I shared this info to give you this warning to avoid them they are not responding you when you need them.
They are complete scam artists, due to the coronavirus all flights were canceled and yet they are fighting a refund. Disgusting company please dont use them
They cancelled my flight and never refunded it. They never gave a reason and there's no way to contact them. Not sure if they ever even booked it. I think they could just be a scam.
I spoke with delta which they agreed to refund and have successfully refunded 4/+ months ago who kissandfly is not saying that they have not got the refund back and hence will not pay me back
I was cheated by kissandfly, they have such a scam and refund fraud on customers. And I saw so many reviews here which could absolutely tell they truly are a scam on customers. If the kissandfly still give me refund in next 1 week, I will take them to court and sue the company and hopefully have their licence revoked. I purchased the refundable tickets from Seattle to Amsterdam in kissandfly since I was in my schengen visa application and I wasn't sure about if I could make it to Europe. Hence, I purchased the refundable ticket in kissandfly in case of the failure of the visa application. And unfortunately, I failed in my visa application. As soon as I knew I failed the visa application, I went to the kissandfly website to request the full refund of the ticket with $1,052.58 on Jun 7,2022 and they refused to give me refund and they don't want to take the responsibility of getting refund for me even with my refund guarantee, they Shirk responsibility to the airplane, which is really irresponsible and it's totally a trick of scam and just hanged off my call with really bad attitude. It's been almost half a year, I still haven't receive my refund.
Tip for consumers:
Don't purchase tickets from kissandfly, scam scam scam!!!!!
Products used:
Plane tickets
Hello!
The refund request was submitted by our specialists to the airline. Unfortunately, the airline has not yet received a response. As soon as the airline authorizes the application, we will inform you by email.
We understand how important it is now for everyone to get compensation for their tickets. However, until the airline authorizes the return of your tickets, we are unable to technically process your application. In this connection, we have to wait.
We do not relieve ourselves of our responsibilities, however, we are forced to follow the procedures and regulations established by the airlines.
I booked flights for AU$2,400... after I pushed pay it changed the price to US$2,900 which is AU$4,300.
I am still fighting to cancel the transaction.
Hello!
If your issue is still not resolved, please provide us with your order number. This way we will be able to provide you with advice and check the status of your booking.
Thank you for your feedback.
This merchant just KISS AND FLY MY MONEY from my pocket to their personal pocket, they dont refund. NO KISS AND NO FLY FOR ME. They ask to pay a refund fee and after that they tell they will get in touch with the Air Company but the money were never repass to any air company, they scam my money and are keeping to themselves. If ever refund I'll update here, I've seen they answer telling the refund was done, if I EVER receive a refund from them I'll update or delete this review, if I NEVER reply means they NEVER made a refund
Tip for consumers:
Do not buy from Kissandfly.com
Products used:
Air ticket
Hello!
We apologize for the delay in responding to your ticket refund request. According to the system, the request was successfully processed on March 1,2023. It is important to note that the payment for tickets was made directly by the airline, so the refund period may take from 10 to 60 business banking days. We ask you to wait for the receipt of funds to your account from the airline. Thank you for your understanding and patience.
Booked the flight, they said they need credit card authorization. They cancelled. Booked again. Same thing. Terrible customer service. Full of hassle.
That's how they work: You buy a ticket. You never get the eternity. You file a dispute, and then they claim you got a ticket, and you can only use it as a credit to buy.
Tip for consumers:
Do not use this site, no matter what.
Products used:
Airline ticket
What an absolute fraud of a company. We booked flights and 3 hours later we had to cancel due to unforeseen travel restrictions. The airlines policy is free cancellation for 24 hours, however this company said we'd be charged more in taxes and fees than our 2k flights were worth. Which is an absolute lie! We then tried changing our flight dates instead, we attempted multiple times. It takes days for them to respond and when they do they give you a 3 hour window to accept. Each time this happened it was 3am here so we never got to accept the change, however even if we were awake, they sent the wrong travel date every time and add insane fees on top of the change. When I know for a fact the new flights I'd requested were cheaper than our existing. We ended up contacting our credit card company as this company just continually lies and offers you no service. Good news we got our money back, thanks to our credit card company! If it wasn't for them we absolutely would've lost 2k to this horrendous company!
Simply put. The worst. The airline I booked was almost going bankrupt, so negotiated cancellation with the airline and submitted by involuntary cancellation to "Kiss and Fly" on April 12 2019 and have been regularly following up both "Kiss and Fly" and airline. I was told by airline that they have updated the "Virtual Coupon record" as RFND and asked me to follow up with "Kiss and Fly". Through multiple mails "Kiss and Fly" kept insisting that airline is not approving and they are trying every way possible to get in touch with them and asked me to wait. I oblige. Out of the blue on May 16 2019 I receive an email from "Kiss and Fly" that my tickets being cancelled and request has been submitted to airline for refund. That is, they submit the request almost a month later while lying between the teeth that they have been trying to get in touch with airline all along, robbing me anychance of recovering my refund amount. Haven't seen an unprofessional agency like them yet.
Have to blame me for not checking the reviews before booking through them. 2.8/10 is not for nothing I should say
Dear Somasundaram Sekar,
Thank you for contacting us
We would kindly ask you to specify your booking reference, phone number and e-mail address you have mentioned in the booking. This way we will be able to identify you as our client, find your booking in the system and clarify all the details about the case you have.
We will do our best to resolve your question as soon as possible and change your opinion about our agency. Our team is constantly doing our best to achieve only positive outcome and tries to provide customers with all the assistance the might need.
We are looking forward to hearing from you as soon as possible.
I recently purchased a ticket and straight after realized I had made a mistake in booking. I called to cancel the flight within 15 minutes of the purchase and was told they would reach out to the airline to cancel but if a certain amount of time had passed and the airline had already registered the flight then I may have to pay a charge. It made no sense as I hadn't received the boarding pass or anything at this stage, either way, I was told that they had messaged the airline and that they would call me despite my insistence that I had just paid and don't understand why it couldn't just be cancelled. Received an email 1 hour and 20 minutes later and was told that unfortunately, the transaction had already gone through. It obviously hadn't when I called straight after the purchase, they just didn't inform the airline that I'd called and asked for a cancellation. I continued in my quest to be refunded and was told they would see what they could do. I received a call (which is apparently recorded) later to say that I would be refunded part and potentially, all of my money and should wait for an email. They then sent me an email to say they cannot refund me anything due to the rate of the current fair which was $628. Just the worst experience ever that has cost a lot of money. They did everything they could to ensure I did not get my money back which it seems they do with everyone. I will never use this shady company again and would ask that you please don't either.
Dear Ben M.,
We will be grateful if you can clarify your reservation number, phone number or email address that were indicated by the buyer when creating the order. This data is necessary to identify your reservation in the system.
In order to protect your personal data, you have the opportunity to send the requested information by letter to our email address info@kissandfly.com.
Your prompt reply will be highly appreciated.
I was trying to book a flight on this website, The flight was through Alaska Airlines, I went to check directly with Alaska for same flight but couldn't find it.
Something told me this was not ok, so I decided to Look on Expedia instead and to my Surprise I found the same flight time n same flight number but it was not Alaska It was American Airlines.
Kissendfly is scaming customers by selling them wrong flights.
Hello!
We would like to note that we cooperate with the majority of airlines.
When searching for tickets on our website, you are always shown the validating carrier, however, in the full information on the ticket, the airline that will operate the flight is indicated.
This is called code-sharing (flight sharing) - a form of cooperation between airlines, when one destination is served by two or more carriers.
We provide all this information to our customers for review even before paying for tickets.
Please click on the "Details" button to find out all the information on the ticket you are interested in.
Customer service: horrible and inkompetent, just booked of too much money and even after 2 weeks of correspondence and telephone calls noch chance to get my money back.
Never ever again.
Dear Hank,
We will be grateful if you can clarify your reservation number, phone number or email address that were indicated by the buyer when creating the order. This data is necessary to identify your reservation in the system.
In order to protect your personal data, you have the opportunity to send the requested information by letter to our email address info@kissandfly.com.
Your prompt reply will be highly appreciated.
They book only partial part of your travel and say fight operator canceled your ticket. They cancel entire ticket saying one ticket number, partial cancelation is not possible. Then they try deduct approximately $200 while refunding. Customer services is perthitic, they do not have solution for any question. Only response you will get is you will receive an email. I dont know how simply they take customers and try make money, but people will have to undergo lot of pressure for their cheating business. Specially while traveling with Family and Kids, we will see a real heard time. It adds so much expense to our pocket as we have to make last minute booking, though we book few month upfront, due to this careless people site we will loose all planning and saving booking upfront.
Really when someone cannot run a business properly why can they just shut it down, instead of playing with people and with their travel expenses. They might earn $200 commission but Customer might lose 3-4K for last minute booking. Really a bad game.
Hello!
Please provide your booking reference. This way we will be able to identify you as a buyer and help you resolve your issue faster.
In there website it it stated that the ticket price will be refunded in case of Visa rejection. The price I paid for the ticket was EUR 495 but they gave me refund of EUR 50. However, I declined and requested for route change (route which doesn't required visa for me) through my kiss and fly account. I have checked the price for that route before giving them the route and it was around 550. Next day there was an email stating that I had to pay EUR 2000 in case I choose that route. I didn't understand why the price was like that. So I decided to cancel my ticket partially (since there were two Airlines) which was shown possible in kiss and fly account. But the next day when I called them they told me that I have to cancel my whole booking. If so why there was options in my account for partial cancellation? And why it was not mentioned anywhere. Only when I called them they told me that. Now I have canceled my whole booking and its been 3 days there is no mention of refund.
I am very unsatisfied with kissandfly and suggest no one to use this site to book air ticket.
Dear Alok B.,
We will be grateful if you can clarify your reservation number, phone number or email address that were indicated by the buyer when creating the order. This data is necessary to identify your reservation in the system.
In order to protect your personal data, you have the opportunity to send the requested information by letter to our email address info@kissandfly.com.
Your prompt reply will be highly appreciated.
I booked ticket from Little Rock, Arkansas To New Delhi, India (December 9,2020), and from New Delhi to Little rock (January 15), Record locator number RKEPUM. On November 28, Etihad airways informed All the flights from Abu Dhabi to India got canceled due to COVID19. I contacted Kiss and Fly for refund. They suggested to apply refund on their website. I did the same and send multiple email but there is no response at all.
I called Airlines, they said, they gave money to Kiss and Fly. But Kiss and Fly did not refund to me. Their is only way to see them in Court.
This company that is based in Ukraine and no agent knows what they're doing. Due to covid, the return flight needs to be rescheduled, they said to call the airline which I did and they told me to call kiss and fly because they're the ones that booked the ticket. Kiss and fly don't want to take responsibility to change the flight date, they keep blaming it on the airline. I insisted to have them call the airline themselves, after being on hold for hours they told me to change the flight it will cost twice as much as I purchased the round trip ticket. This is ridiculous! I don't know what this travel agency is doing if they can't change your flight date at a reasonable price, or to issue a refund! BEWARE! AVOID this company and DO NOT BOOK any ticket with them even if the fare seems to be a good deal. I have to book a new one way flight due to the horrible customer service and this fraudulent travel agency. They should no longer be in business! The call center is in Ukraine and there is no way you can talk to a supervisor because they don't speak English which tells you how bad the quality of their service can be. Kiss and fly is SCAM SCAM SCAM!
Quite possibly one of the worst experiences I have had with a company.
I booked a flight from the USA to IRL and the entire process took approximately 3.5 hours, first email says that my credit card is going through steps for possible fraud risk, to which they needed a photo of my credit card. I did not send one and then I get an email to say that it was successful and the payment went through. Their customer service line is a complete joke, there is nowhere to talk to anyone and their line' is basically a guy reading off their FAQs from the website. I then found myself in a situation where due to the coronavirus the government and my work issued a flight for me to be in my home country two days before my flight, I therefore asked for a refund due to the situation being out of my control, to which I received an email saying I would get £90 (out of a £400) flight back... I thought whatever, after reading the past reviews this would be what I would get, I then responded to the email when I then got a notification that the offer had expired. Absolute joke of a company, stay away, do not book flights ever from them. Also severely disappointed that skyscanner still have them as a partnering company.
Found a flight I liked. Booked it through this site, only for my booking to be cancelled within a few hours. Never again.
Kiss & Fly booked me a ticket with British Airways (my preferred airline) only to find out it was run through American Airlines. This would all be okay, but I paid extra for British Airways because I had quite a bit of luggage I needed to bring to my family and BA has the best "extra baggage" fees. I tried to call Kiss&Fly to sort the issue out or figure out an alternative, but NO ONE EVER ANSWERED their customer service line! I tried probably 20 different times at all hours and waited for a total of 45 min each time, only to be DISCONNECTED in the end! It's almost as if no one works at this company! So then I tried to email their "customer support", which took them days to reply to. They answered no questions and said they'd "get back to me". THREE WEEKS went by, and only RIGHT before my flight that I paid thousands for, did they respond to say "sorry this is in our terms & conditions" and basically offered no help or guidance, just a big "screw you for not reading our thousand page service agreement". All in all - this was my fault for not expecting an entire airline change, but the lack of help, support, and empathy I received from Kiss & Fly forced me to NEVER use them ever again and warn EVERYONE I can what an awful company they are! DO NOT EVER USE!
Absolute scam of a website. Do yourself a favour and spend those few extra bucks to not waste time with this company.
Hello!
According to your personal data, we could not find your reservation in the system. Please provide us with your booking reference or the buyer's email address so that we can review and comment on the situation you describe.
Hello Scammers,
I have sent many emails but no proper response except the automatic messages saying we will contact you in 48-72hrs that will never happen in their lives.
They have cancelled my flight ticket just two days before my travel date that was on July 13th 2022. I am still struggling to get my refund from then. Wrote multiple emails with all the possible words but shameless people of no courtesy towards a customer. What kind of moronic company you guys are running. It's been 67days I am waiting for my refund. Nobody is even replying to my emails. Such a world's most stupid and cheapest online services I have ever seen in my 30yrs of life.
Another big thing is that I booked my ticket for 916$ but refund amount I may receive is 850& or close to that. Why will I be punished for your mistake. Which planet you guys are from?
Kindly respond to this review at least if you think that your company is to help people but not to scam people. Also suggest me how to rate you ZERO here.
For fellow customers: Please do not book tickets from this website in any case. You have tons of better websites trust me.
Disregards,
Extremely Unhappy Customer (Sudhakar Lokai)
Tip for consumers:
For fellow customers: Please do not book tickets from this website in any case. You have tons of better websites trust me.
Products used:
Hello Scammers,
I have sent many emails but no proper response except the automatic messages saying we will contact you in 48-72hrs that will never happen in their lives.
They have cancelled my flight ticket just two days before my travel date that was on July 13th 2022. I am still struggling to get my refund from then. Wrote multiple emails with all the possible words but shameless people of no courtesy towards a customer. What kind of moronic company you guys are running. It's been 67days I am waiting for my refund. Nobody is even replying to my emails. Such a world's most stupid and cheapest online services I have ever seen in my 30yrs of life.
Another big thing is that I booked my ticket for 916$ but refund amount I may receive is 850& or close to that. Why will I be punished for your mistake. Which planet you guys are from???
Kindly respond to this review at least if you think that your company is to help people but not to scam people.
For fellow customers: Please do not book tickets from this website in any case. You have tons of better websites trust me.
Disregards,
Unhappy Customer (Sudhakar Lokai)
Hello!
We apologize for the delay in returning.
On the part of our agency, the return was carried out on September 21. Funds are credited to the buyer's account within 1 to 3 working banking days. If after the expiration of this period the funds have not been credited to your account, we will provide you with a confirmation of the return. With it, you can contact the bank and clarify the status of the transaction.
We will be very grateful to you if you could edit your review and rating about the work of our company after receiving the funds.
Thank you for your review and for using our services.
Now they are saying no flights and didn't charge me but money is gone. Work in with my bank now. But did anyone get refund from them.do not use it.
Hello, dear sandra b.
We kindly ask you to specify the number of your order in the private messages, so that we could check the information due to your issue. We will be pleased to help you to resolve the situation regarding the refund of your tickets.
Kissandfly confirmed to me via email that, due to COVID, my flight had been canceled and that I needed to claim a refund. This was in March and this is my 4th review of Kissandfly on this website in addition to countless calls (not answered) and emails (some not answered and many not answered fully).
To date, I have not received anything back from them despite multiple follow-ups. You cannot get hold of this company by phone and their email responses are templates that never address your concerns.
We are now at the end of June and I have still not heard from them. The tickets that my wife and I purchased are worth nearly $1,500 USD, funds we can little afford to lose at any time, much less these weird times we are in.
If Kissandfly responds to this thread, as they have done to me in the past, please note that they don't help - I'll post a note here myself with a 5-star review if I ever get a refund for the service I was never able to use through no fault of my own. Booking ref #E1RIFR
(attached is the email confirmation that I received from kissandfly confirming the airline had canceled my flight, received on 2nd April - nearly 3 months on and still no refund)
Tip for consumers:
If the flight went forward with no issues perhaps this would have been fine but, if there is an issue, expect to experience problems dealing with this company.
Gain trust and grow your business with customer reviews.
Kissandfly.com is a leading online travel agency specializing in comprehensive travel services. We offer a wide range of services, including flight and hotel reservations, making planning your trip convenient and secure.
Thanks to the intuitive interface of our site, you can quickly find the best options for your trip at the best prices. Our goal is to provide our customers with the highest level of service and support at every stage of their journey.
Entrust your travels to Kissandfly.com - your reliable partner in the world of travel.
Hello!
We were able to find your booking in the system using your personal data. According to the information in the system, your tickets have been rewritten (changed) by the airline and a refund in this case is prohibited.
If you have other information from the airline - a written permission from the airline about the possibility of returning your funds, please send it by letter to our email helpdesk@kissandfly.com.
Please note that when processing requests from our customers - to make changes to tickets or return them, we coordinate all requests with the airline. We do not have the ability to ignore the rules and regulations set by the airline.
Unfortunately, the airline refused to refund your tickets.