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Kiss&Fly has a rating of 1.1 stars from 367 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kiss&Fly most frequently mention customer service, credit card, and full refund problems. Kiss&Fly ranks 239th among Plane Tickets sites.
This company responds to reviews on average within 2 days
I promised myself I would write a good review if it worked. I needed a flight ticket for my sister to travel in 24 hours. I only could find absurdly expensive rates but the Kiss and Fly's. I thought it could be a scam, once the price was almost a third of the other websites, and decided to search for reviews and only found bad ones. But I needed that ticket, so I decided to risk, and it worked just fine! So, my advice, if you think there's a chance to need a cancellation or change something, probably you're not gonna like the procedure (although everything about their fee policy and time for refund is right there). I'm really glad for kiss and fly and their fair price.
I bought two tickets on a charter plane on the Iasi-Heraklion route through kissandfly and I had the most terrible experience. Basically, the company with the pompous name kissanfly is an Estonian company with a post office box in Vienna. They managed to trick me with 609 euros, avoid this company, they are first class scammers.
Initially it started out ok, purchasing the flights and booking the tickets I chose. The problem really started while I was traveling. My first flight went ok, but my second trip was canceled while I was in the air. I had to go through customs in Canada to speak with the airlines. The airlines told me that I had to get my "travel agent" to rebook because it wasn't done through the airline directly. To make a long story short, speaking with multiple airlines, and with a kissandfly rep, the kissandfly rep kept telling me that it was best that I try to work it out with the airlines. This was even after I told them the flight was canceled, and having them talk to a ticketing manager with one of the airlines. The kissandfly rep still said they couldn't do anything because the airline website didn't show that the flight was canceled. I even asked for changing the flight, but they wanted a request form and who knows how long that would take to complete. Several times I called and was told they would get back to me within a certain timeframe with a response, that only happened once when I had info useful to them. In the end, I never got the help I needed from kissandfly, I got it from one airline that took pity on me. Whatever you do, do not use them, no matter how much cheaper the flight is. Not worth the headache, stress, and fight. This is the first and last time I will ever use them.
Tip for consumers:
Just don’t use them. Period.
Products used:
Travel agent
Ho acquistato due biglietti per Washington il 17 dicembre 2019. Ci hanno, annullato i voli a causa del Covid e, alla fine, nel gennaio 2020 abbiamo deciso di chiedere il rimborso. Finora, malgrado la United Airlines li abbia rimborsati per i nostri biglietti il 21 gennaio 2021 non ci hanno mai dato i nostri soldi. Li abbiamo tempestati di e-mail e rispondono sempre he le, richieste di rimborso sono tante e che solleciteranno. Sono dei banditi, li denunceremo.
I needed to change my flight and they quoted me over $4,000 for 3 tickets I could buy on the airline site for $299 each
Hello!
Thank you for your feedback.
Unfortunately, we could not verify your order in the system.
Please provide us with your booking number or customer email address.
A refund is not possible with this stupid company. Don't have any deal with them. It's been 60 days since we start the refund process.
Hello!
Please, specify your order number. This will give us the opportunity to check the reason for the delay in the return of your funds and help you.
Worst, Worst, Worst.
Fraud! Scam! NoExistance! No Help! MoneyLooters! ScumbagCustomerCare! NoProfessionalism!
I have booked a ticket, called customer service to cancel it after 26 hours of booking time. Explained the legit reason to cancel the flight, nobody helped. An executive named with LANA tried to argue and also shouting over the phone. Literally SHOUTING! I asked to talk to the manager, She said I am the only one whom you can talk to. No one can help you except me.( I am not lying)
Again called to change of dates. They actually help nothing over the phone. Every time you have to go online and request for the fortune.
Flights were available on the Airline's website but rejected by Kissandfly, said it has to be available on their site. Also informed that they will charge me $300 for penalty and $39 service fees.
When after 4th request to the date change, they asked me to pay another $1100 USD.
There is nobody who can actually help. Customer Care is the worst. I have completely lost money. Shame on you kissandfly. You guys just reached to the limit of being boghus.
Hello, dear Customer!
We apologize that contacting our customer support service has caused you negative emotions. We assure you that we are always putting every effort to provide high-quality service to our customers.
Yesterday, by telephone, our specialist provided you with more detailed information regarding your order. We are waiting for a new request to change the date.
Please, contact us in case of further questions.
We are always glad to help you.
Another story as many others. I was aware that booking flights through third agencies could be dangerous, but the few times I did it I was always lucky and nothing happens.
A couple of weeks ago I booked a flight through kiss and fly. The flight got canceled because of bad weather conditions.
The airline told me I should get 100% refound, but I had to ask it to kiss and fly who will get in contact with the airline to give me back the money.
Well, kiss and fly just told me a refound is impossible and when I ask for other solution they told me there are none: I might get in touch with the airline and ask them for money. At this point I contacted the airline once again, and they confirmed that kiss and fly is responsible for everything and is my right to get the money back since it was canceld due to bad weather.
I travel a lot, and I would never book with kiss and fly again, this is not the way to treat costumers who trust you.
Warning don't trust them, if something happen your money is gone.
Tip for consumers:
Don't buy through third agencies, expecially this one
Products used:
Flights Tickets
Hello!
First of all, we want to inform you that there is no information in the airline's system about the cancellation of your flight. If you have confirmation from the airline about the cancellation of the flight - we ask you to send it by letter to our email involuntary@kissandfly.it
Such confirmation will give us the opportunity to contact the airline again and clarify the possibility of an involuntary refund for your tickets.
When processing all ticket refund requests, our agency, in accordance with the agreement with the airline, must be guided by the fare rules that regulate the penalties for the refund procedure.
If you wish to familiarize yourself with the fare rules that apply to your order, you can do this right now, in your personal account, by clicking on the "Fare Rules" section. In your case, according to the airline's fare rules, when canceling a ticket, it is possible to return funds only for some unused airport taxes and taxes. The ticket fare and payment system markup are non-refundable. The service fee of our agency for processing the request is 30 EUR, and the payment system's extra charge, which is charged for the initial payment, is also non-refundable. By applying these fines, the amount to be returned exceeded the service fee of our agency. Unfortunately, due to the airline's fare rules, your tickets are non-refundable.
Phone calls disconnect, and there are ZERO options for communication. AVOID, do not book with them unless you are SURE there will be no need to deal with them later.
Tip for consumers:
Would give a zero rating if possible
Dear Agna.,
We apologize for the long wait for a reply to our letter. According to the information, both the request to return the tickets and to make changes to the tickets were successfully processed. The response to the applications and the result of their review is sent to the buyer's email.
We are very sorry that you had such negative impressions from using our services.
Regarding the terms of processing letters - we will check what was the reason for the delay with the answer and eliminate it. Because we always strive to provide advice to our clients as quickly and qualitatively as possible.
Since more than six months ago, Kiss & Fly has consistently assured us that our reimbursement is being handled. This response has been coming from you for MONTHS now.
Booking ID - N0CYMY0S
Hello!
We apologize for the delay in returning.
On the part of our agency, the return was made yesterday, February 23,2023. Funds are credited to the buyer's account within 1 to 3 working banking days. If after the expiration of this period the funds have not been credited to your account, we will provide you with a confirmation of the return. With it, you can contact the bank and clarify the status of the transaction.
We will be very grateful to you if you could edit your review and rating about the work of our company after receiving the funds.
Thank you for your review and for using our services.
This company asks me for a surcharge right after I booked my flight ticket. I want to cancel my order but there are no ways to contact with them.
Hello!
We would like to inform you that in the process of issuing tickets, we sometimes receive a notification from the airline about an increase in the cost of tickets. This information is also freely available on our website, which the client can read even before paying for the tickets. We inform clients about this by email - that it is possible to issue tickets with a surcharge or return all funds paid by the client.
We apologize for the fact that this situation caused you such negative emotions about our agency.
On the part of our agency, the return was carried out on October 10,2022.
We will be very grateful if you also take the time to write that your issue has been resolved.
Becarefull when booking with this agency, if you have to cancel the flight, you better get ready for what is coming next. I booked two flight on January 2022 and have to cancelled it, this is the time today 3/11/22 that I do not have my refunded back, after the airline approved the refund and sent to the agency to refund
that I do not have my money. Still they don't want to refund my money. Telling story story every moment I call to the agency. One star is too much for this agency. Definitely the worst. 4L8J9NR. BOOKING CONFIRMATION IS MYN EVIDENCE. IAM GETTING SICK WITH THIS AGENCY TRYING TO GET MY REFUND.
Tip for consumers:
do not mistakes
Hello!
The refund request was submitted by our specialists to the airline. Unfortunately, we have not yet received a response from the carrier. As soon as the airline authorizes the application, we will definitely inform you by letter by mail.
At the moment, the return period depends solely on the airline. Please wait for updated information from us regarding the return of tickets via the buyer's email.
I have had a bad experience with this "agency". Sky scanner should be informed about this poor customer care and potentially fraudulent behaviour.
I booked a ticket through Skyscanner utilising this agency for 1071 USD. I had the amount taken from my bank account and then I received an email from "kissandfly" mentioning that my card requires verification to make sure its not a fraud.
I promptly followed the steps of blocking an amount of money off my card for verification purposes; I got no itinerary in response. The next day I checked my booking status and it was cancelled.
I called up to follow up on my booking and the rep mentioned that I failed to enter the exact amount that was blocked off my Australian bank account and that I should've called my bank to make sure the amount blocked was precisely the amount in USD at that precise moment of time. I, then asked - what's next? - the rep said that I will receive my money back.
A few days pass by and I still didn't get my money, I called up my bank who noted that if I want my money, in due course, the agency needs to fill a short easy email with details of transaction authorisation code, amount, etc. I sent the email through to "kissandfly" and got no response. A few days later I sent a follow up email and I still got no response.
So, now I have barely a few hundred dollars in my bank account and I need to make a flight booking in the next few days for an important trip next week and "kissandfly" is still holding my money from me and hasn't responded to my emails reaching out for the immediate refund.
Save yourself the headache. Do not use. I will update this review if I don't receive my money and inform the relevant government authorities, skyscanner and importantly interpol.
ONE STAR TOO MANY! This service automatically populated when I booked via an online site. First I received an email that there was a high chance of a fraud risk and that my payment would be booked manually. I called to ensure the payment went through, which it did, and then I received an email that there was a delay in issuing my ticket, but I would have it in 1-3 hours. 3.5 hours later I still have no ticket, I called line was busy repeatedly, then I sat on hold for 10 minutes only to be disconnected and when I finally reached someone they can't even confirm that I will have the tickets and when I will receive notification either way! As this is a one-way ticket, I have booked and paid for the other portion and now do not even know if I will be able to use it! The agent was zero help and was not able to provide any useful information whatsoever! DO NOT USE KISS AND FLY WHATEVER YOU DO!
Wow! To add insult to injury, I just received a call from Kiss and Fly telling me that not only do I not have the reservation, but the price for each ticket has increased from $225 to $475 one way! Again, do yourself a favor and NEVER book through this company!
Dear Margaret,
We kindly ask you to specify us the booking reference, full route and number of passengers. This data is necessary to identify your reservation in the system and verify the situation described.
Due to security reasons, you can send it to info@kissandfly.com.
Im have faith with you guys and thank you for getting back to me. I appreciate it your response to my concerns.
Dear Maria,
Thank you for deciding to share your impressions with us, this is very important for us. We hope that in the future our service will help you more than once in solving various issues.
To whom it may concern:
Re: QKNFHA
First let me start of by saying how highly disappointing it is to have to write a letter such as this to a company as large as yours because everyone refuses to help me.
On July 29,2017 I enlisted the help of my daughter to book my flight for my husband and I to Cancun, Mexico due to some health issues I was unable to do this on our own. Our trip to Cancun, Mexico is for medical care for our recent health issues. My husband and I are scheduled to have surgery on October 16,2017 and planned on booking the trip to arrive one day early. Due to our last visit to Cancun, Mexico in May was also booked through your company we thought it was something we could trust. We are finding out now that its very different.
Again, on July 29,2017 our daughter booked what she thought was for travel on October 15,2017 only to find out after I was able to review the itinerary on 8/3/2017 that I noticed because the dates were not written in a way that in the USA we are used to reading it stated 15/9/2017. Which was exactly a month incorrect from the dates that we actually needed for our surgery. My daughter has tried changing the dates several times as well as calling and sending emails to no avail so I felt there was only one thing left to do. Request a cancellation from my credit card/bank company.
After the bank had weeks of back and forth with your company they found even though it was incorrect and I showed them our new updated itinerary they stated the company should be willing to give you the money back but it cannot be processed on their end. At this point I do not want to post this on social media, but I feel like Im coming to my the end with being able to handle this and the stress of surgery in just a few days.
I am requesting a full refund for the amount of $762.00 if the ticket that I paid. As you see the ticket was not used because that wasnt the date for our surgeries and I wasnt well enough to even travel at that time if we could. This has been going on for months now and I would like your company to do the right thing and give us back our hard earned funds so that we can take care of our medical expenses as needed.
Sincerely,
Lorraine Thomas
Hello, dear Ms. LORRAINE T.
We kindly inform you that we have received your the same feedback via email. Our agent has already sent our final response to your email address. Please, check your incoming mails.
This is totally fraudulent and scam agency and didn't refund my money back in my account and they already took money
Hello, dear Customer!
Please be so kind as to specify your order number. Also, to identify you as a buyer, you can specify the email or phone number that was used when booking tickets. After identification, we will be able to check the return information in the system and comment on it.
I bought tickets and still no issuance of the tickets after over 5 hours. Customer service line is disconnected. No one to talk to. Filing fraud!
Dear Nicole S.,
Unfortunately, we were unable to identify you as a buyer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking reference or the customer's email address.
Why can't banks do anything when a merchandise over charge?
The amount shown in AUD at the time of autharisation is $700 more than actually chraged.
Hello!
Please clarify your order number to identify tickets in the system and check the situation described here.
Don't book with these people, they are scammers, you will lose your money, they take payment and then cancel your booking.
Tip for consumers:
Don’t do it!
Products used:
None, they are scammers
Hello!
Thank you for your feedback.
Unfortunately, we were unable to identify you as a buyer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking reference or the customer's email address.
Same thing with us, four. 2.640 euro now in kissandfly pocket and they don`t want to give it back. Our flight was on 4th of april but was canceled. Impossible to contact kissandfly by phone. We adressed them several e-mails, reffering to the UE Regulation no. 261/11 february 2004 of the European Parliament, who has established rules regarding assistance for passengers in the event of flights cancellation, It will be ok for you also to study art 7 and 8. Finally, after a lot of stalling, they ask to pick up a date till 30 september 2020 and to reserve plane tickets. As we can be some kind of profets and know which borders will be opened and which airlines will function!
No reimbursement, even if that UE Regulation stipulates that they must pay the whole amount in 7 days! The voucher is optional and can be given only with the passenger agreement! So be attentive at their manipulation.
It appears that none of us will make them pay. SO I PROPOSE TO UNITE AND SUE THEM. Really, it is the only reasonable thing we can do against kissandfly, who has our money. SO, THINK AND CONTACT ME HERE.
We had to pay more extra costs than we paid for the tickets due to the incompetence of this company!
Tip for consumers:
Don't!!!!!
Products used:
Flying tickets
Dear Julien M.,
Unfortunately, we could not verify your order in the system.
Please provide us with your booking number or customer email address.
Waiting for a refund for more than a year now. Poor service. Please don't try this, if you do, for sure, you ate going to regret.
Hello!
We sincerely apologize for the delay in refunds. On the part of our agency, the return was carried out today, March 20. Usually, funds are credited to the buyer's account within 1-3 working banking days. If the funds have not been credited to your account by the end of this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
In addition, we will be very grateful to you if you can edit your review and rating about the work of our company after receiving the funds.
Thank you for your feedback and for using our services.
They are cancelling the tickets claiming blaiming the airline, asked for a refund they paid $130 back from a total of $900.
Tip for consumers:
WARNING!!FRAUD!!
Products used:
Booked flight
This is to infom all, please do not ever buy ticket from kissandfly.com. It's a complete ripoff and fraud.
Dear Arbab K.,
When we process all requests for ticket refunds, our agency, in accordance with the agreement with the airline, must be guided by the fare rules that regulate penalties for the refund procedure.
In your case, according to the airline's fare rules, when canceling a ticket, it is possible to get a refund only for some unused airport fees and taxes. The ticket fare and payment system surcharge are non-refundable. Our agency's service fee for processing the request, and the payment system markup that is charged for the initial payment is non-refundable. Having applied these fines, the refund amount exceeded the service fee of our agency. Unfortunately, according to the airline's fare rules, your tickets are non-refundable.
This is scam! I only can say this is scam. Don't book anything from this website, or through call. They are fake fare displayed on Advertisement
Hello!
Specify, please, the number of your order so that we can verify the information on your request. We will provide you with our response during working hours
Booked tickets with them and everything went smoothly! Saved a bit and received my tickets immediately. I would definitely book again with them
Dear Customer!
We sincerely hope that in the future our service will help you to organize your trips more quickly and easily, and deprive you of any difficulties in finding and buying tickets.
Gain trust and grow your business with customer reviews.
Kissandfly.com is a leading online travel agency specializing in comprehensive travel services. We offer a wide range of services, including flight and hotel reservations, making planning your trip convenient and secure.
Thanks to the intuitive interface of our site, you can quickly find the best options for your trip at the best prices. Our goal is to provide our customers with the highest level of service and support at every stage of their journey.
Entrust your travels to Kissandfly.com - your reliable partner in the world of travel.
Hello!
Thank you for your feedback.
Unfortunately, we were unable to identify you as a buyer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking reference or the customer's email address.