Kizoa has a rating of 3.0 stars from 991 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kizoa most frequently mention premium membership, several years, and tech support problems. Kizoa ranks 1st among Photo Sharing sites.
I felt that the tutorials were not as great a help as I would have hoped. From one year to the next there was a difference on how I needed to accomplish what I wanted to do and there was not enough instruction to help. Also, I did not feel that the music choices were all that great.
Date of experience: July 6, 2019
I had a problem with technical issues regarding the change of the speed of a text. The team looked into it for me but unfortunately were unable to correct the problem. However, I find the team always quick to respond and polite in their dealings with me.
Date of experience: May 24, 2015
I have made 6 or 7 photo slides of family and friends and have sent them to everybody via email. I have included musical backing to the slides and the recipients were very impressed with the outcome, and so was I. Great for all occasions, great Kizoa.
Date of experience: May 26, 2015
Kizoa customer rep Alesa was very nice in helping me the first time when I was just a visitor. Due to that experience I have become a Kizoa lifetime premium membership. She helped me the second time using TeamViewer to reset some of the settings of my antivirus software, and the problem solved.
Date of experience: January 21, 2016
I was hard pressed to produce a video slideshow for my brother's 50 Wedding Anniversary. There were a lot of people invited to the celebration, and I wanted to produce something very special. A few of the programs that I initially tried to use fell short of my expectations. When I discovered Kizoa, everything fell into place. The program is actually easy to use, and the available content is abundant. As a result, the DVD was a huge success. The comment that I heard over and over was that the presentation looked so professional. After a bit, this began to bother me because what I wondered was "Did I look like the village halfwit, or what. Anyway, thank you Kizoa. I seem to have come up in the world.
Date of experience: August 21, 2015
I enjoy working with the program. There should be an option to remove multiple photos from a project or movie. Also is there a maximum of photos that can be downloaded? And is there a maximum number of photos that can be saved as a movie? The movie-making is quite slow and sometimes have to restart.
Thanks, Hart
Be safe
Date of experience: May 9, 2020
Just used the program to make a slide show of photos I took in Israel,,, as a first time user. I may not have understood the process or the options, but the slide show did show the photos as clear as I expected... The photos that I used from my files were a lot clearer... suggestion?
Date of experience: February 26, 2017
Hi Jim,
Thank you for your review. We were wondering if you could look at your photos in full screen and let us know if the quality of the photos you uploaded is still not as you expected. In order to view your photo in full screen, double click on any of your photos in the My Images space of your Kizoa account and then click Full Screen below your photo in the window that opens. Could you please let us know whether the quality is the same by emailing us at support@kizoa.com or by calling us at (844)898-4402 so we can further assist you. Feel free to contact us if you have any other questions regarding our platform and have a great day! - Evan
Thank you Kizoa for the incredible customer support throughout the process. Quickly responding either by email or phone. Much appreciated.
Improvements to the site: Ability to clip/edit videos or music within the site.
Date of experience: May 31, 2016
I upgraded to the premium package so I could make some fun slideshows with my own music for family and friends. I had some issues with the playback freezing up but otherwise it's worth the one time membership upgrade and my kids really love it
Date of experience: June 1, 2015
Kizoa worked like a charm. When I had trouble copying my completed videos to DVD -- a problem with my PC's settings, not Kizoa -- the customer service team was thoughtful and prompt in helping me work through it.
Date of experience: July 27, 2016
I made a slideshow using kizoa, I made it for my husband for our first wedding anniversary. I am disappointed because when im going to save the slideshow, there is a fee. I really like the features its just that i was not able to have a copy on my computer. Please help me. Thanks
Date of experience: July 2, 2015
Hi! Sorry for the confusion, we do try put our Premium membership features available on both the website and the application. There is a large orange Premium button on the top-left corner of the application which shows you what features are included in each membership. I've exceptionally gone ahead and sent you your slideshow as an MP4 file in Full HD so that you can save it to your computer ;)
I sat up whole night and prepared video for Valentine's day based on the reviews. And at the end i am unable to download the video, nor convert the html link to MP4. It was all into waters!
Can you please help
Date of experience: February 14, 2016
Hi, I wasn't able to find a Kizoa account with your email address. Please send me an email at veronica.gomez@kizoa.com with the email address you used for your Kizoa account and the title of the movie you made.
I have had a positive experience dealing with the company Kizoa. I was making a video for a school project. I went over the time allotment, so I purchased the basic product. I did not encounter any problems purchasing the product. Then, about a month later, I decided to up grade to the business product because I like the product so much. I did have a problem upgrading to the business level, as the company is in the country of France. My solution was to purchase the product via my Pay Pal account. Bingo, I was able to upgrade and I love this product! It is a great product. You have to work it and find out how to work some of the features. It's a great, wonderful product... glad I got it!
Tip for consumers:
You may need to use your Pay Pal account if you are trying to either purchase the product or if you are trying to upgrade. They are located in France. When I upgraded to a higher level, I used my Pay Pal account and had a smooth transaction.
Products used:
Initial purchase - Kizoa Basic Movie Maker
Upgraded to - Kizoa Business Movie Maker
Date of experience: August 8, 2019
Hi Tom, thank you for sharing your experience with us^^
I used the premium kizoa movie maker for a montage that i was doing for a 40th surprise party! They have a huge selection of effects, transitions, collage boards and
Special effects! It was pretty easy to learn how to work the program and enjoyed the movie outcome. I would use it again but i think they need to add more effects that are not so specific. The animated items are also a great addition to any picture!
Date of experience: July 29, 2016
I really enjoy this site except the fact that I can't download my videos or "movies" instantly. I would really appreciate and enjoy it more if I didn't have to wait 10 minutes or more for my file to be converted to be downloaded.
Date of experience: April 10, 2017
Hi Chelsea, thank you very much for your review and your recommendation. We're always looking to improve our service and reduce the amount of time that it takes movies to convert to downloadable files. The conversion time of a movie depends on the elements inserted into the movie, for example if there are videos as well as music inserted into a movie, then the movie will take longer to convert than a movie that is just composed of photos. It also depends on the requested resolution of the movie. With movies requested to be downloaded in Full HD, these can take a bit longer to convert than movies converted to a lower resolution. If you ever need your movie very quickly, please do not hesitate to contact us either by calling (844)898-4402 or by emailing us at support@kizoa.com and we will do our best to get your movie to you as promptly as possible. Thank you again and have a great day!
Does exactly what I need it to do. A+++±++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Review of your survey: do not force people to use a minimum of words/characters.
Date of experience: July 11, 2019
Hi Amber, thank you for your suggestion. We appreciate your feedback.
Your tech was technical and knowledgable about my needs to complete my slide show. I needed my music and voice to be timed to the reading of the book.
Your representative fixed my problem and the program was completed.
Thank you so much for the support and help.
Date of experience: September 29, 2016
I use Kizoa almost daily in conjunction with a blog I maintain. The scope of possibilities for creating collages and videos is almost endless.
If I had one suggestion, it would be to add a larger selection of holiday, seasonal and decorative symbols/clipart to add to the already existing collection.
Date of experience: May 19, 2015
Hi Sylvia, thank you for your suggestion! We will add more elements with holiday/seasonal themes :)
I do daycare and have made a slide show for each of my children in care for Christmas. The slide show was comprised of the years activitys. Parents thought it was the best memorable present they ever received for their children. I thought so to. I will be doing this every year for them. Thanks again Kizoa.
Date of experience: May 21, 2015
I like that there are templates with automation, and find them easy to use the first time. I'm still learning about how to update a slideshow I built. I would like the option to select a template layout and allow me to chose its background design, image, color, etc
I look forward to completing my first slideshow!
Date of experience: July 2, 2015
A few of the movie maker options don't have an option to crop the images so some images won't fit even when you try to edit the image and the special thanks in the wedding movie maker makes the image look really big and when you try and adjust the image to fit it then just gives a black screen with no image or anything but I do enjoy the site but find it hard to use some of the images in some even when you try to edit the image to fit in either the movie maker or the collage maker but I still enjoy using it
Date of experience: May 21, 2019
The program is very very slow, takes a long time to load my slideshows, very awkward to user, not user friendly at all, very picking at the internet only wants to use google chrome and then you have to constantly delete history/cookies sometimes you can get tech support and other times I wait for days to get a reply.
Date of experience: August 19, 2015
Slow and sometime hang by itself when uploading big amount of photos. Limited design and does not cater for all people. Should improve on the design to get more selection, style in order to get more people to use it.
Date of experience: July 10, 2019
Hi Charlie, thank you for your message. We appreciate your feedback. Please, let us know if you have any other questions at support@kizoa.com.
I needed to learn something very specific but instead of giving me an answer I was told that the training module or something was coming. I needed that help pretty urgently but instead I had to stop working on that project altogether. It was disappointing.
Date of experience: July 2, 2015
I mad a wedding slideshow video for my parents 1 yr anniversary. Thought I could set music to it. Would not let me start the music at any point of the song, forced me to cut the music at the same point as the slide. There was pausing and skipping throughout the video whenever the slide changes. I spent the money because I wanted a quality video, but it forced me to pay since it was longer than 4 minutes.
Unfortunately I've spent the money to buy a product that I will never use again. Rather disappointing.
Date of experience: August 19, 2015
Create videos, slideshows, collages, and edit photos from the convenience of a single platform with your own account. Combine your photos, videos, music, text, effects, and more for amazing results you can't find anywhere else.
Kizoa was founded in 2007 in Paris, France.
Hi Jeanne, sorry for the inconvenience caused. We're already working on our tutorials. Thank you for your feedback.