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    Kizoa

Kizoa

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Overview

Kizoa has a rating of 3.0 stars from 991 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kizoa most frequently mention premium membership, several years, and tech support problems. Kizoa ranks 1st among Photo Sharing sites.

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Reviews (991)

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customer service (94) slide show (90) lifetime membership (14)
Thumbnail of user bobv55
Canada
1 review
0 helpful votes
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May 25th, 2019
Verified purchase

My experiences with Kizoa are very good! They have quality products and services. The prices are not too high.

Date of experience: May 25, 2019

Thumbnail of user tasneemk3
Canada
1 review
0 helpful votes
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July 28th, 2016
Verified purchase

I haven't had any problems with Kizoa, its an excellent program and I have used it for years. Thanks,

Date of experience: July 27, 2016

Thumbnail of user johnh2155
GB
1 review
0 helpful votes
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July 10th, 2019
Verified purchase

There us so much you can do with your photos. Turning them into movies e. C. t. There are some very good project to work with.

Date of experience: July 10, 2019

Thumbnail of user arminea1
Armine A. – Kizoa Rep

Hi John, thank you for your message. We appreciate your feedback.

Thumbnail of user juanm61
New York
1 review
0 helpful votes
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December 9th, 2015
Verified purchase

Was able to create a video within hours of signing up with them. They help you throughout the process and the tools are easy to navigate.

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Value
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Date of experience: December 9, 2015

Thumbnail of user williamf51
Michigan
1 review
0 helpful votes
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August 19th, 2015
Verified purchase

I use Kizoa to create digital slide shows, videos, and scrapbook pages for my family memories. Love the ease of use and always new creative ideas.

Date of experience: August 19, 2015

Thumbnail of user gabbyg2
Australia
1 review
0 helpful votes
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May 19th, 2015
Verified purchase

I love being able to download photos easily, make collages with my choice of music as background, making DVDs, downloading them to my computer to keep and to play any time I like..

Service
Value
Quality

Date of experience: May 19, 2015

Thumbnail of user ducl
Texas
1 review
0 helpful votes
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May 29th, 2015
Verified purchase

Dear SIR, After I make Slideshow then BURN to DVD, I still have a problem, so that long time I stop no more make Slideshow. Can You send to me how fast make burn to DVD. Same time you can check when I finished, and next Program do you have some better and faster, I woul like continuous with YOU.
Thankyou verymuch.
LAMDUC

Date of experience: May 29, 2015

Thumbnail of user karenl737
Canada
1 review
1 helpful vote
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May 27th, 2019
Verified purchase

The video is choppy and it takes so long to load. Not a lot of edit tools to work with. We even pay into the subscription but got the same results.

Date of experience: May 27, 2019

Thumbnail of user arminea1
Armine A. – Kizoa Rep

Hello Karen, sorry to hear you had difficulties using Kizoa. Please, let us know if you have any other questions. We appreciate your comment!

Thumbnail of user dianas282
Ohio
1 review
0 helpful votes
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May 22nd, 2019
Verified purchase

I purchased this slideshow program to complete an In Memoriam slideshow for a friend that passed away very young. Given that I only had a week to create the slideshow, I was working on it up until minutes before we had to leave for the funeral. I was shocked at the amount of time it took to email me the final version of the slideshow or that it had to be emailed at all. I was beyond embarrassed on how many people I had let down because the slideshow was not emailed or able to be downloaded until the service was half way over. I had no idea before spending a decent amount of money for your service that it would take so long to be created via a cloud program. Then when I tried to create DVDs for the parents of their only child now deceased, they didnt even work on their DVD players because the Kizoa recommended format was not compatible with their DVD players. Instead of being able to mourn the loss of a friend I was overwhelmed with embarrassment that I had let down the family and the entire service audience of several hundred people.

Date of experience: May 22, 2019

Thumbnail of user francesb29
Spain
1 review
0 helpful votes
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June 2nd, 2015
Verified purchase

Sent an email to Kizoa and received an answer very quickly. My question was answered in a very user friendly manner. Problem resolved. Thank you

Date of experience: June 2, 2015

Thumbnail of user karenw531
Georgia
1 review
0 helpful votes
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May 23rd, 2019
Verified purchase

Of all the different movie makers I tried, this is by far the best. Easy to use with lots of additional options. Thank you Kizoa!

Date of experience: May 21, 2019

Thumbnail of user rebeccab322
Yanai G. – Kizoa Rep

Hello Karen!
We're glad to hear that you like our platform as much we do! Thank you for choosing Kizoa :D

Thumbnail of user bemvindap
India
1 review
0 helpful votes
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May 23rd, 2019
Verified purchase

It's the best I have used. It has an array of features. User friendly great to experience.
Everyone loves the work I do. Simply splendid.

Date of experience: May 21, 2019

Thumbnail of user marvinl40
Ohio
1 review
0 helpful votes
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July 6th, 2019
Verified purchase

Relatively easy to use and it lets you add your own or content or use one of their pre-made shows. Yes, I would recommend Kizoa.

Date of experience: July 6, 2019

Thumbnail of user arminea1
Armine A. – Kizoa Rep

Hi Marvin, Thank you for recommending Kizoa and choosing our program.

Thumbnail of user brucel334
France
1 review
0 helpful votes
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March 24th, 2021

Several years ago I naively purchased a Premium membership with Kizoa, believing that this
Would be an excellent platform for producing my video/slide shows. While I wasn't looking for sophistication,
I did seek a program capable of performing basic editing. What they promised in their introductory preview
Was in fact misleading:
• editing capabilities are poorly developed;
• almost every time I attempt to use the program for creating a new video or editing
an existing one, I encounter technical new glitches;
• each time I make a single edit on the music timeline, the program freezes forcing me to re login;
• saved transitions and music mysteriously disappear;
• texts appear off-centered;
• numerical ordering of my 100 plus saved videos become completely garbled making retrieval a nightmare;
• downloading is an endless process.
Last year, for four months, the company didn't answer its phones nor respond to my emails. When I was finally able to
Communicate with them, I was given the following response:
• "we're in the process of upgrading; bear with us for a few more weeks.
Months have passed without any visible improvement:
• the number of editing capabilities have continued to disappear;
• Kizoa's customer service in Paris, London and the US are no longer reachable;
• should I want to go back to a previous window, I am forced to re login;
• I can no longer retrieve many of my completed videos. Many video/slide shows
appear to have been erased or gravely altered;
• a new message appears on the homepage. "WARNING, due to an exceptional fire
At one of the data centers of our supplier, OVH ICloud, some of your photos, music
And gifs cannot be displayed in your account. We sincerely apologize for the
inconvenience and will do our very best to get your data back online as soon as
Possible"
This is not a guarantee, and the possible loss of year's of personal memories is more
than just an inconvenience.
Kizoa falls short of being a professional program and I give it the lowest marks in all areas.

Date of experience: March 24, 2021

Thumbnail of user karolinem8
Oregon
1 review
0 helpful votes
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December 6th, 2021
Verified purchase

I was surprised be even getting a response back from their customer service email since their number listed doesn't work at all. When you make a purchase on their site, it takes you to a PayPal site to make a transaction. However, on that link site. There are other options of payment like visa or Mastercard. I chose visa which then goes straight from my bank account. Not PayPal. Customer service said they were unable to process a refund and to make a dispute with PayPal over my purchase. But I didn't pay with PayPal. Yet, on the bank statement that shows my purchase through my visa card, the name on the statement says PayPal kizoa. So they figured they could scam me by saying it says PayPal. When I jever paid through them. I'm in the process of talking with my bank in hopes they can do a charge back. I paid 2x for premium on 2 different accounts I had made in 2013. I had loads of videos and pictures stored there that are the only pictures I have left from after our house fire. And the site promised it would be retrieved. But after paying for one... nothing showed up in the account. Paying for the second one, it showed the pictures and videos I made were listed. But could not veiw any of it. Rendering the site useless for me. And they wouldn't even offer to help troubleshoot why I couldn't see those pictures. I'm terribly saddened that I am unable to get those pictures back. And I am infuriated by the lack of customer care or service to offer any compensation or help at all. It was a complete waist of valuable time and not to mention money that is tight. I would not recommend kizoa and urge anyone to find a much more reputable company who has a customer service number that WORKS, also known for helping people with issues and will guarantee your money back if they fail on their end.

Tip for consumers:
Do not pay them unless you don't mind waiting your money.

Products used:
None.

Service
Value
Shipping
Returns
Quality

Date of experience: December 6, 2021

Thumbnail of user donnap29
Mississippi
1 review
0 helpful votes
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May 20th, 2015
Verified purchase

Had some problems when downloading with screen frames staying in sync with music - but graphics are great

Date of experience: May 20, 2015

Thumbnail of user kizoab
Veronica G. – Kizoa Rep

I have some great news! We actually just integrated a new feature regarding synchronising music to your slideshows that has just gone live this morning! You'll now see that on the music bar that appears underneath your slideshow when you add music to it, there are indicators that show you at which point in the slideshow the song is repeating so you now where it ends and on which slide you can add you next song. Give it a try and let me know what you think of it or if you have any suggestions for improvement :)

Thumbnail of user robertse
Georgia
1 review
1 helpful vote
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May 25th, 2015
Verified purchase

Have never had anything but good experiences with this site! We are an elementary school with limited funds so this works great for us!

Date of experience: May 25, 2015

Thumbnail of user davep60
Oregon
1 review
1 helpful vote
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August 14th, 2015
Verified purchase

Lousy! Your instructions for burning a DVD do not work on the Mac computer! I am still waiting for a response from several emails!

Date of experience: August 14, 2015

Thumbnail of user kizoab
Veronica G. – Kizoa Rep

Hi Dave, send me a direct email at veronica.gomez@kizoa.com so I can look into your issue. Also, here is a video tutorial on our Youtube channel which shows step-by-step how to burn a DVD with a MAC computer: https://www.youtube.com/watch?v=dbxDJ24zeFs&index=13&list=PL68A0340A03AE5F4B

Thumbnail of user bertb42
VI
1 review
1 helpful vote
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May 25th, 2019
Verified purchase

I love the user friendly site with great customer service and assistance. It would be nice to download faster but the quality is great.

Date of experience: May 25, 2019

Thumbnail of user yevonnef
Kansas
1 review
1 helpful vote
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May 22nd, 2015
Verified purchase

I spent weeks trying to make a slideshow. I also wanted to add music to go along with the slideshow. I listen to those 4 songs more than a 100 times. Trust me it was probably more. Anyway, each time I listen the music start on a different slide and would start playing over again. I would then spend hours downloading that slide show to YouTube to see if I could match the length of music and take note on what slide it was on. After numerous tries, I thought I had it just right. However, when it came time to present the slideshow to a roomful of Kindergarten students, their parents and guests, teachers and community leaders, my 19 minute slideshow turned into 30 minutes and it still was finished. The song looped so much that I heard one guest say, "If I hear that song one more time I'm going to puke". Honestly, I felt the same way. It played so long that my screensaver started up and now my audience was watching my personal pictures instead of the slideshow. I quickly unplugged the computer and my audience never saw the end of the slideshow. The Kindergarten ceremony was then much longer and the students more figgity because the program was now longer than I expected. I felt extremely embarrassed and most of all I let down my students and their guest. Boy! I miss OneTrueMedia.com. :(

Service
Value

Date of experience: May 22, 2015

Thumbnail of user kizoab
Veronica G. – Kizoa Rep

Dear Yvonne, I'm very sorry for your experience! These kind of issues shouldn't occur anymore since last week we set in place a new feature that shows exactly where a song ends in a slideshow and it also shows how many times the song is looping in a slideshow. Please get in touch with me at veronica.gomez@kizoa.com so I can find a solution for you and the troubles you experienced. We're also sad that onetruemedia was shut down as it certainly one of the best online video applications. We'll strive and do our best to become one of the best video applications.

Thumbnail of user vickieg2
Texas
1 review
0 helpful votes
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August 28th, 2016
Verified purchase

Program works great... my ONLY suggestion is I wish there was a way to put pictures that you upload in a folder and save for later.

Date of experience: August 26, 2016

Thumbnail of user malloryr5
New York
1 review
0 helpful votes
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February 21st, 2017
Verified purchase

Great video maker, however it jumbles the pictures up even though I upload them in order, so added countless hours to editing my video.

Date of experience: February 21, 2017

Thumbnail of user evanb25
Evan B. – Kizoa Rep

Hi Mallory,

Thank you for your review. We're in the process of enhancing our photo and video organizing options on Kizoa. For the moment, we recommend as a tip to order your photos and videos as 01, 02, 03, etc. before you upload them to Kizoa because our platform currently operates using an alphanumeric system. We hope this helps and feel free to contact us if you have any other questions by either calling us at (844)898-4402 or emailing us at support@kizoa.com. Have a great day and thank you again for your review! - Evan

Thumbnail of user roberth328
Norway
1 review
0 helpful votes
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February 22nd, 2017
Verified purchase

Good pictures/movies. And that you can edit own music and have an voiceover at the same time is cleve. R. Very easy editing program

Date of experience: February 22, 2017

Thumbnail of user palmas1
Washington
1 review
0 helpful votes
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May 23rd, 2015
Verified purchase

I have had a very positive experience using Kizoa, as well as many compliments from friends seeing my slideshows and photos.

Thank You!

Date of experience: May 23, 2015

Thumbnail of user frankh62
Sweden
1 review
0 helpful votes
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May 20th, 2015
Verified purchase

I have used Kizoa for a couple of years now. I think it is an excellent and easy way to produce nice slideshows.

Date of experience: May 20, 2015

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From the business

Create videos, slideshows, collages, and edit photos from the convenience of a single platform with your own account. Combine your photos, videos, music, text, effects, and more for amazing results you can't find anywhere else.

Business History

Kizoa was founded in 2007 in Paris, France.

Company Representative

Thumbnail of user rebeccab322
Yanai G.
CEO

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