Kizoa has a rating of 3.0 stars from 991 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kizoa most frequently mention premium membership, several years, and tech support problems. Kizoa ranks 1st among Photo Sharing sites.
Smooth, "sleek", and wonderful. I have fun doing the Kizoa. Two thumbs up! I highly recommend it considering that the cost is affordable and one time only: no subscription. And to think that the storage is unlimited. What more can you ask for.
Date of experience: July 6, 2019
Definitely not recommended. I wrote my comments in response to someone else's post but also wanted to make sure to help bring their rating down. I was unable to use the slideshow I created after spending hours on it. It tools them 3 days to get back to me and by then it was too late. Of course they also refused to refund my money. Stay away!
Date of experience: December 10, 2011
I cannot even get into the site anymore. Shows an icon telling me to click where the green arrow is, but there's nothing there on my computer. The two examples it shows don't apply. Haven't been able to access the site at all. I loved using it before, but have been trying other sites now because Kizoa changed things to make it inaccessible for me. Sooooo frustrating!
Date of experience: May 11, 2020
I have enjoyed the multi media creativity options packed into Kizoa. Uploading, slide show creation and they render the finished product and send me an MP4 through my email. These keepsakes are flawless from creation to delivery and the many hours of enjoyment for family and friends are worth the nominal cost.
Date of experience: May 18, 2015
Does not meet my needs to make a simple video, feels very cheap and is always glitching. The most frustrating thing is that you can't make a quality video on 480 p which is what's offered ( unless you want to 50$ for video in 600 p which is still only OK). Also, you have to pay to get the logo out of the video and title. I do like that I don't have to sign up or log in though. But still, I've seen other video editors that offer more and are better made.
Date of experience: July 9, 2017
Hi Isoo, thank you for your review. We do offer 480p, 800x600p, and 1068x600p, as well as others formats that depend on the size of the movie frame that you use in your movie. Your movie can be downloaded in these formats for free if you make a movie under 60 seconds but you'll have to purchase a premium account with us for a one time fee of $29.99 in order to download movies that are up to 10 minutes in length. To download movies up to 20 minutes in length you'll have purchase our DVD package for a one time fee of $49.99. We currently have an offer to receive 50% off your purchase with Kizoa if you use the promo code FLASH50 if you're interested in purchasing an account with us. Thank you again for your review and have a great day!
I had a few problems with burning my dvd, didn't know how to block my anti virus program so I could burn my dvd, but Alesa was very helpful, she took over remotely and everything went smooth thereafter. Thank you Alesa!
Date of experience: January 14, 2016
Dear Kizoa,
I am writing because i am an extremely satisfied customer.
In addition to the uniqueness of your products and the prices you're able to offer, there is one other point of difference that can tip the scales in your favor—delivering an outstanding customer experience.
I want to thank you for all the happiness and tears of joy that i have been able to give my family with your wonderful videos.
Date of experience: March 2, 2015
I have been creating videos and slide show on kizoa, and it's working perfect, they have some awesome theme, great animation. I can even create my own theme in here, I just love creating video on Kizoa.
Also they have the best customer service, they fix your problem right away and help you all the way until you get satisfy.
And right now the Kizoa is the only best video making website
Date of experience: May 12, 2015
Overall pretty straightforward website. The only thing was that i discovered until after i was done making my video that in order to email it i needed a membership. I called the customer support phone and they told me that i just needed to replace my own music with one of theirs so then i was able to send it by email for free. All in all it was an ok website.
Date of experience: December 30, 2014
Great app for my needs, yes I feel a little angst when I signed up for the "starter" only to find I can't save it to allow my visitors to view. Maybe I overlooked something. Also, I wanted to make another video but it keeps adding my content to the previous video and no help on how to start a new video. Very good and easy otherwise m.
Date of experience: May 20, 2019
I needed to make a short video quickly. I found Kizoa and made my video. It was super user friendly and had a ton of options for me. The only thing I wish they would have would be a way to cut youtube videos to clip them and add them in. I will be using this as my new movie make tool.
Date of experience: August 7, 2019
Hi Randall,
Thank you for your warm words. We're happy to hear that you enjoy working with us.
The More Videos you combine to create a video the shorter the movie is the end. Wish the music list was a little better. The pop up screens get annoying at times which I thought would disappear in the Premium Package. Overall I find the experience Very Good
Date of experience: May 7, 2017
Hi Christine, thank you for your review and for your recommendations! We are currently in the process of improving our music selection as well as making some changes to our platform and I have added your recommendations to our list of future improvements to make to Kizoa. I was wondering if you could either email us at support@kizoa.com or call us at (844)898-4402 to describe the problem you were encountering with the videos you inserted into your movie. We'd be more than happy to assist you solve this issue because this shouldn't be happening on our platform. If you have any other questions, please don't hesitate to contact us directly and have a great day!
I edited a video for my daughters birthday for 3 hours and accidentally clicked on info for creating a collage…deleted the whole video. Re created it AGAIN 3 hours later they tell you you have to pay for extras. (Don't bother trying to make a video that lasts longer than 10 seconds.) I've invested 6 hours in creating a gift I do not have access to. What a bunch of dirtbags. I hope the creators and owners wake to find their crotches infested with the fleas of a thousand camels!
Date of experience: February 18, 2014
I joined Kizoa and have been able to make over 50 videos on You Tube displaying my work in theatre and with my band. There were so many things that I used to make the videos look stunning, the hd quality is amazing. Additionally, I made a few videos for friends celebrating amazing moments in their lives. So, it has been an incredible boost to my artistic and personal life and given me and many other people some wonderful optical experiences. I have highly reccomended Kizoa to my friends and fellow artists.
Date of experience: May 26, 2015
If I could give a zero star rating I would solely based off of the fact that this company uses false advertising. I have spent many many hours to make the perfect video as a Christmas gift, when they say it is "free" and when I go to burn it, it is going to cost me over 70$. This is ridiculous and unacceptable. When I email I get no response, and when I call to complain they state that the majority of their site is free and that it is clearly stated in multiple places. Both of which are not true... The site is "free" if you make a video that is less than 1 minute long, and who wants to do that?! And it is only stated in multiple places after you have wasted all of your time making the video that you can no longer do anything with when you find out how much it costs. I will never use this site again.
Date of experience: December 23, 2015
Hi Allison, we're sorry for the confusion of what features are included under a basic account. I've gone ahead and exceptionally requested for you to receive a video file in MP4 format of your movie you worked on so you can save it to your computer to keep. You should receive an email shortly with your video file once it's ready. Hope this helps!
I had a lot of fun using this program, but there is room for improvement. Mostly by having a user manual available. It would have saved me a lot of time if I could look up how to perform a function vs. having to use trial and error to do so. I love the amount of things you can do with my photos, this is a fun program. I also love how quick you are to respond to questions and problems. Thank you!
Date of experience: September 2, 2015
I would recommend Kizoa to anyone who has a stack of photos and short videos they love and who wants to represent them to an audience in a fun way that can be easily shared ( with friends and family.)
Date of experience: December 8, 2016
I spent days putting together a slideshow for my boyfriend for valentines day believing that it was, as the website advertised, FREE. I am absolutely heartbroken to discover that I now need to pay money in order to download this video. I could have spent this time using another program that was actually free. I feel that this is false advertising.
Since experiencing this problem I have read reviews written by others who have similar problems and am very surprised to see that Kizoa has not changed their website to reflect it is not in fact free.
Date of experience: February 18, 2016
Hi Rebecca, I'm sorry to hear about the confusion of our free features vs. our Premium features. With a free account on Kizoa you can use your own photos, videos, and music to make movies, collages, and edit photos. You can make as many as you want and then share your creations online for free by email, Facebook, Youtube, Twitter, blog, etc. You can also download your movie for free so long as it is under 1 minute in length. You can review our features with pricing directly on our website as well as within your Kizoa account by clicking on the large orange "Lifetime Premium" button in the top left corner of your Kizoa account. We try and make as much as Kizoa free as we can, which is currently the case. However, we do still have a few special features reserved for our Premium members.
I've used Kizoa several time to make photo collages. Slideshows, special occasions cards of my granddaughters to share with my family and friends. Fairly easy to use. Great selection of templates for your use or create your own. Love that you can download high quality copies of your creations to your home computer, as well as, post them to Facebook, Twitter, etc
Date of experience: May 21, 2015
Kizoa is VERY user friendly. I recently created a slide show utilizing many exciting slide transitions for my mother-in-law's funeral. The slide show was a wonderful addition to the sad occasion. I especially appreciate the quick response I've gotten from the customer service folks when I've had questions or concerns. I HIGHLY recommend Kizoa for projects that involve both pictures/videos and music.
Date of experience: August 19, 2015
This week I am having issues downloading my video. I have emailed, called customer service, and Facebook messaged... and no one will help me. I am at the professional level and per the contract, says priority customer service and so far for three days, I can't get anyone to respond. Poor Poor job to a loyal customer.
Date of experience: November 1, 2019
Hello Leslie,
Sorry for this 1rst (temporary) problem since you use Kizoa. You have normally recovered your movie correctly. Can you confirm that? Thank you
Best,
François
I have used Kizoa for a few years now and since the upgrades, after purchasing my premium package I have noticed issues with accessing my accounts. I have tried contacting the company and resetting passwords however now response by the Kizoa team has been successful in reaching out to me.
* Kizoa attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 6, 2019
I found Kizoa by doing a Google search for the best apps for creating a photo presentation. Was I glad I did! I had never done one before and had no clue how to put it together. Kizoa was totally intuitive, self explanatory, and amazingly easy to use. I did a life celebration presentation for my sister and the results were both up-beat, beautiful, and moving. My thanks to Kizoa!
Date of experience: May 21, 2019
Terrible company. They do not advertise that if your file is too big you have to pay for a membership. I spend over 5hrs working on a project for my grandfathers memorial just to find out I had to pay to download it or burn to a DVD. After emailing I got a generic (and probably automatic) response telling me what I had already knew, emailed a second time and never got a response back. Worst customer service and deceiving advertisement.
* Kizoa attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 23, 2016
Hello Kristin,
We are deeply sorry for you loss. We try to make our different membership levels as transparent and clear as possible. You can use the majority of Kizoa for free such as making movies of unlimited length to share online via email, Facebook, Youtube, Twitter, or embed onto a website/blog. You also do have the option to download your movie for free if it lasts less than one minute. We do offer more advanced options such as unlimited movie duration download, amongst other features, with our Premium memberships. I have exceptionally requested for your movie to be converted into a downloadable video file in full HD resolution that you will receive by email. I hope this helps and please feel free to contact us at (844)898-4402
Thank you for your amazing customer service. I rec'd a reply back to my inquiry on my membership issues. All of my questions were answered. I was able to burn my slideshow to a dvd with no problems. I've been a long time member of Kizoa. I love the many effects and transitions you can add. I was able to edit and revise my slideshow easily. I am so happy with your quick reply and service I will definitely be letting my friends at work how what an awesome site Kizoa is. Happy Dance!
Date of experience: September 22, 2015
Hi Ethel, don't worry, we never cancel accounts even if a membership has expired. What probably happened is you may have accidentally created a second account. I can help you find your original account with your photos and slideshows so you can regain access to it. Just send me an email at veronica.gomez@kizoa.com and I'll get everything worked out for you ;)
Create videos, slideshows, collages, and edit photos from the convenience of a single platform with your own account. Combine your photos, videos, music, text, effects, and more for amazing results you can't find anywhere else.
Kizoa was founded in 2007 in Paris, France.
Hi Edwin,
Thank you for your warm comment. We're happy to hear you enjoy working with us.