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Kizoa has a rating of 3.0 stars from 991 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kizoa most frequently mention premium membership, several years, and tech support problems. Kizoa ranks 1st among Photo Sharing sites.
When signing up for the premium service it never mentions how long it will take to. Get a copy of your project that can be downloaded and burned.
It DOES tell you after youve made the premium purchase. Unfortunately the one project I purchased the whole thing for-- deadline was past HOURS later when I finally got the download link.
MONEY WASTED AND NO WAY TO GET A REFUND
Date of experience: September 2, 2015
This sucks no one should try to use this website I tried to make a collage about my grandmas life since she has passed I worked on it for a 3 weeks with my family expecting something just to find out it would cost 130 dollars to make an 8 minute video and burn it to a DVD this website sucks
Date of experience: July 2, 2015
Hi Jacob, I'm very sorry for your loss. If you send me an email at veronica.gomez@kizoa.com I'll work something out for you so you can download the video you worked so hard on. Just so you know, we do not set any limits to the amount of time a video lasts. The time limits you may have seen are actually refering to if you want to insert video clips within your slideshow then each of those video clips can last a certain amount of time, but overall you can add as many video clips as you want and your slideshow can last over an hour if you wanted it to. Again I apologize for the confusion and I'd be more than happy to get you your slideshow, just send me an email.
This program is just what I needed to make several slide shows. I am not very techy so this made it simple add music and drag and drop pictures - DONE
Date of experience: April 10, 2017
Very patient and helpful
I do have one more challenge will call next week
Love working with the videos
Everyone loves them
I need to learn how do take pictures from my download not the chip
And to put in my music
Tyty
Date of experience: March 8, 2016
It claims to be a free service, but when u want to download the movie after hours of working on it, it's asks you to pay 30$ for it. Pretty disappointed
* Kizoa attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 7, 2016
Hello Arpit, Most of Kizoa is free: you can create collages and movies, save them to your Kizoa account, and share them online as a free user and you can even download movies of up to 1 minute in length for free. Downloading longer movies is, however, reserved for our Premium members. You can see all the details of our different memberships on our homepage under "Our Memberships" or under the orange Lifetime Premium button in your account. Please send us a private message or contact us directly at customer support so that we can help you retrieve your movie :)
I love that I can make different frames and drop them in as I see fit. The music is good but you can add your own. The best part is that I don't have to store it all on my computer.
Date of experience: August 20, 2015
I used Kizoa for the first time one year ago
& after playing around with it I created an amazing slideshow for my husbands 50th
Now 1 year later I am wanting to create one for my daughters 21st but unfortunately I encountered all sorts of problems. (I left it to the last min as I thought I would be fine re previous experience).
I am Australia so I couldn't just ring so I emailed Kizoa (quite a number of times) &
Was extremely impressed with their helpful, detailed & PROMPT replies. I didn't have to wait days for a response.
Thankyou so very much to the amazing Kizoa support team for turning my urgent frustrating experience into a fine one again & slideshow finished on time thanks to you guys.
Completely love Kizoa & their fantastic support & support team, keep up your excellent service
Stelle
Date of experience: March 25, 2016
Thank you for spending the time to share your experience with Kizoa. We have been happy to help and please always feel free to contact us again in the future!
I've use Kizoa to memorialize each year of my grandson's life, adding a soundtrack relevant to his parents. It is easy to use and provides lasting memories for our family.
Date of experience: July 6, 2019
Hi Frank, we appreciate your feedback. Thanks for choosing Kizoa.
I have been creating many slideshow since I brought the Kizoa Software.
The slide show my travelling to Countries like China and Taiwan photos and
Short Video. I would like to upgrate but My Bank Card is May Debit Card.
Thank for the software.
Date of experience: August 19, 2015
Using Kizoa is quite easy but there is slight disadvantage is that the slide cannot be shift around to be place on different timing. Maybe there is this function which i'm not aware of.
Date of experience: July 9, 2019
Hello Raymond, thank you for your message and your suggestion.
I spent so much time and effort to make a movie as on the front page it shows u can create and download for free. But in the end u r forced to buy membership if u want the movie to be downloaded on your pc. Sharing of fb doesn't work as many user aren't able to view my movie. What is the use of creating it if i cant download it. SHOULD MENTION ON HOMEPAGE.
Date of experience: January 27, 2016
Hi Surbhi, I apologize for the confusion regarding our Basic membership features. I have gone ahead and requested your movie as an MP4 file so that you can save it on your computer. While most of Kizoa is free, and you can even download movies of up to 1 minute in length as a free user, certain features such as downloading longer movies or burning to DVD are part of our Premium memberships. You can see all the different features of our memberships by clicking the orange Lifetime Premium button in the upper left-hand corner when in the Kizoa platform or by going to the Kizoa Membership section on our homepage. Please feel free to contact us if you have any other questions!
I recently reviewed Kizoa unfavorably. I had monumental problems with a slide show presentation I was trying to put together last weekend. They were apparently having serious problems with their server throughout the weekend which impacted my ability to use the slide presentation that I worked very hard on. Since I was unable to get in touch with them since their business hours are Monday through Friday, not weekends, I felt that they were not letting me use their site for free as they claim. In light of this I upgraded my membership in order to secure my slide presentation with NO luck. I was extremely upset. When Monday came rolling around I called them and spoke to a lovely representative named Veronica. She explained to me that they were having serious technical issues over the weekend and was extremely apologetic. After explaining the whole situation to Veronica, she not only allowed me to download my slide presentation for free, but refunded me my payment for the upgraded membership AND is allowing me to remain an upgraded member for free. I guess I can't ask for anything more than that. They were wonderful.
The only complaint I still have and I expressed to Veronica is that they need to be more upfront and clear about their membership fees. I worked very hard on this four minute presentation that I thought would be for free... and it is... but you don't find out till you are all done that you are extremely limited as to what you can do for free without upgrading.
Otherwise, I will continue to use them in the future. They really do bend over backwards to rectify issues.
Date of experience: January 31, 2016
Hi Kathleen, thank you for the time you took to write this thoughtful and sincere review! I'm glad I was able to help find a solution for you =) I will share your thoughts regarding making the Premium features more visible with the rest of the team.
Just love sharing photos and videos of those special times with family and friends with a Kizoa slide show, complete with video clips, customized music choices, animations and collages. Great
Date of experience: May 18, 2015
Don't bother... Aweful customer service, their website features are not worth the money. I am blown away at how unprofessional they were in telling me why I couldn't get a refund. Stay away...
Date of experience: November 15, 2011
Horrible website and system. Terrible customer service and not worth a dime to purchase the software. DONT WASTE YOUR TIME or MONEY! I have used many other FREE slideshow makers that have way more features/functions... BLAPPPPP!
Date of experience: March 17, 2012
A little slow to upload pics. Special effects not as great a quality as i would have liked. It was timeconsuming to upliad musis and get it in the right irder. Many people who viewed could not get soecial effects or music.
Overall was a good program to make a video memorial for my brother's funeral.
Date of experience: June 25, 2015
Hi Laurie, thanks for your review. I'd like to help you and make sure that using Kizoa is quick and easy. Send me an email at veronica.gomez@kizoa.com and let me know what internet browser you are using so I can run some tests.
My first time using this site I tried a few before deciding on this one pretty user friendly still trying to maneuver through the site. I would recommend it.
Date of experience: August 26, 2016
I tried my first slide show using Kizoa sample templates and send it back for video formating. My email says it will arrive soon, but yes it arrived more than 24 hours later. Hmmmm...
Date of experience: May 26, 2015
Hi Ramon, usually a slideshow converting a video takes less than just a few hours at most. We're actually in the process of buying new servers which will greatly speed up this process so that it'll only take just a few minutes. It may have been that the email was redirected to your spam folder. You can check the status of your slideshow requests directly in your Kizoa account by going to the MY ACCOUNT tab and then looking in the MY ORDERS tab. From there you'll see exactly the status of your slideshow as well as when it's ready.
Each year I create a montage of video clips and photos of my son (7 years and counting). I use to use i-movie but the upgrade to Captain messed up my entire computer so much so that I am finally parting ways with my Mac. I was desperate to find something comparable. I paid the premium price. I put together a 319 slide movie with music (20 min). Problem #1 I can't see the song titles in the movie as I edit it. Problem #2 The way editing is laid out as a single line at the bottom makes it very difficult to edit longer works. It takes forever to scroll back and forth and you can only look at about 10 slides at a time, so finding something takes forever. Problem #3 I cannot hear the audio of my videos over the music. There is no fade in, fade out, or music trimming. These are features of I-movie that I sorely missed using Kizoa. I can't believe that there is not more demand for these features. Customer service was great, but they really couldn't help me because the things I was asking aren't part of was Kizoa can do yet.
Date of experience: August 3, 2016
Hi Athena, I am glad that we were able to speak on the phone the other day regarding these concerns. I will definitely share your feedback with the rest of our team so that we can take this into consideration when planning future enhancements to Kizoa. I did also want to let you know a couple of tricks that may help:
1 - You can check the song titles when working on your movie by double-clicking a slide and then selecting to "Modify" the music. You will then see the title of the track!
2 - You can see many more slides simultaneously by going to the "Settings" tab of the Movie Maker. You could see thumbnails of up to 80 slides at a time depending on the size of your computer screen. You can also move slides around from this page.
I hope that helps!
For the most part it's very easy to use. User friendly. Any one can insert photos and music to make an excellent video. Plus it's easy to add animation.
Date of experience: July 9, 2017
Customer service replied very quickly and were very helpful and polite. They were able to resolve any issues I had and also provided me with some extra useful information.
Date of experience: August 6, 2015
Many templates are available to create impressive videos for different occasions such as weddings, birthdays, graduations, etc. Easy to use to create long lasting memories.
Date of experience: July 6, 2019
Hi Joe, We're happy that you like the program. Thanks for choosing Kizoa.
I am very frustrated and would like my money back as well, terrible experience in EVERY WAY! It is a shame I wasted 7 hours of my life trying to create a slideshow much less the $50, I am absoluetly blown away that scams are able to operate like this, right under our noses! Shame on KIZOA (a company located in FRANCE!) for the outright scams and never responding to customer complaints. THIS COMPANY IS A WOLF IN SHEEP's CLOTHING and you better steer CLEAR!
Date of experience: December 29, 2010
Very user-friendly interface and video customization. End product looks great and only takes a few minutes to produce. Hopefully, more and more features will be added to make it even more amazing!
Date of experience: May 3, 2017
Kizoa has been a pleasure to work with. I am extremely pleased with how simple and easy it is to work with considering the large variety of options it offers! Thank u
Date of experience: August 19, 2015
Create videos, slideshows, collages, and edit photos from the convenience of a single platform with your own account. Combine your photos, videos, music, text, effects, and more for amazing results you can't find anywhere else.
Kizoa was founded in 2007 in Paris, France.
Hi Shavonne, I am sorry to hear that you received your video file too late. The conversion of your video file should not take more than a couple of hours, and you can even track the status of a file within your Kizoa account in the MY ACCOUNT tab under MY ORDERS. Please send me an email at alesa.gawlik@kizoa.com so that I can see what may have caused the delay and so that we can discuss refunding your membership.