Kizoa has a rating of 3.0 stars from 991 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kizoa most frequently mention premium membership, several years, and tech support problems. Kizoa ranks 1st among Photo Sharing sites.
I paid a for a Lifetime Subscription of Kizoa, but I have just found out that they have gone out of business! No money back! In fact, any software that offers lifetime subscriptions should have responsibility towards those who buy it. I even think that at the time, when I asked questions before buying, I did mention that. But there you go. I didn't use it much, but I had a number of photo collages there and did one every year for my birthday, but they are gone. They were not bad, sorry to see them go, but they should have contacted their clients and offered money back or something! Scams all around us!
Date of experience: July 9, 2024
Can not download any of my videos since last Sunday. Kizoa is closing as of April 1,2024. I have been sending emails, message of FB, tried the toll free numbers and zero results. No one replied. Nothing is fixed. How can we backup our videos if the Download does not work. No customer service at all. Just disappeared. As a lifetime pro-member which I paid for this is just unacceptable. Terrible.
Tip for consumers:
Zero customer service. Can not download movies anymore. Kizoa is being discontinued as of April 1st, 2024, but as of one week ago you can not download any new or past videos you made. Horrible treatment of paid lifetime pro-members.
Products used:
Kizoa movie maker
Date of experience: March 14, 2024
I had a fine experience making movies here a few years ago, but then they tell you to pay if you ever want to see them again. It's been quite a while and judging from the reviews here I'm not even sure my movies, which I worked very hard to make, are still there.
The customer service seems very catered towards premium members only (and again, judging from reviews I'm not sure even they are satisfied either) so I just hope that someone can contact me to see if my videos still exist. The website tells me they do if I pay, but I don't have much trust in that.
Date of experience: November 30, 2020
Use to love Kizoa, have been usiing it for years. Until last year, Like clockwork, Kizoa site has problems AGAIN. I am a pro member and I want to burn my movie to a DVD. Now all of a sudden there is no more option on the bottom. Either I am missing it or my eye don't see well but what happened to the BURN TO DVD option that use to be on the bottom. Your site is useless if your clients can not burn the movie to a DVD? Very upset about this. I had to bring a movie I made tonight and here we go again, like last year, same time it does not work properly.
Date of experience: November 28, 2020
Download stops at 99%... nothing else ever happens after that. I send many email at *******@kizoa.com and *******@kizoa.com and no body answer or contact me. I'm very frustrated. Even after I pay for premium and I can't download anything.
Date of experience: March 23, 2022
Deceiving customers. It is not possible to upload video on YouTube. It says with "Starter" membership you can share videos on YouTube. When it comes to upload video it asks to upgrade the membership. After upgrading membership and paying extra money still to upload the video is not possible. Customer service is below "0". Noone replies emails. Noone cares. Cheating on customers. Very bad. Shame on You! Kizoa!
Date of experience: December 4, 2020
I decided to no longer use Kizoa and moved over to the Mac iMovie maker for my graduation videos. The problem is that I forgot to take my pictures and videos off of Kizoa and redownload them elsewhere. Now when I try to log back into Kizoa to retrieve my photos and videos that I worked really hard on, I can't access them unless I pay them for premium membership. I have graduation videos there from prior years of my students that I would love to have back. If anything Kizoa should allow us to have the videos that we made and just lock the abilities to start new projects or create unless you upgrade. But to completely deny access to our own projects that we already completed?! I want my photos instead of being blackmailed for money!
Date of experience: December 8, 2020
I spent the last few hours uploading photos to make a video to put on a dvd for my anniversary, only to realize I can not in fact download the movie. I feel mislead just as many others have posted here. The reason that I was under the impression that the services were free is that a google search turned up your site saying "Kizoa - Free Video Editor and Movie Maker" I do not believe the word free should exist because it is not free. Who would make a less than one minute video to download?
Date of experience: March 12, 2016
I too cannot download my movies I've made. They get hung up at 99% and is in my orders with a status of waiting. I also tried uploading directly to youtube but didn't work also. Hoping these problems are resolved soon.
Date of experience: December 2, 2019
A video editor should not reduce the resolution of inbound content. It's very limiting. Also larger videos of 20 min+. Simply wont finish or allow you to download. What's your target market? Is it just for short blips or something larger.
Date of experience: May 21, 2019
Transaction was slow. Had to call two times before someone was able to get my purchased account activated correctly.
Also I have started receiving a ton of spam since signing up for Kizoa and that is annoying.
Date of experience: April 9, 2015
Hi Melissa, it was nice speaking with you on the phone and figuring out that you had accidentally created two Kizoa accounts with two different email addresses which is why you couldn't find your Premium membership. Feel free to get in touch with me if you need anything else :)
I've been really pleased with Kizoa and made some great vids.
I wish it could be available on android and that they'd keep creating new animations, etc.
However, good value for money, easy to use, and some fun features.
Date of experience: October 15, 2019
Hi Northo,
Thank you for sharing your experience with us.
Stay tuned for the latest upgrades.
After pouring my heart out on videos, just like others it seems I have to pay 15 dollars to download my video without watermark. Granted, but then the video crashes, freezes, doesn't seamlessly splice or merge, and many times you cannot find back button and your lose all your work. What is a 4 minute work takes 50 hours.
Horrible. Do not recommend. My money lost and wasted for nothing. It is sad because it has potential; probably the developers half-a---ed it.
Date of experience: March 15, 2018
Sorry to hear about the troubles encountered! Have you emailed us at support@kizoa.com so we can better assist you? We try to keep the majority of Kizoa free, which is why you're able to create a free account to make movies of unlimited time length to share online, or download to your computer if under 1 minute long. We also do offer lifetime Premium memberships for more advanced features. It's thanks to our Premium memberships that we're able to continue development, and do our best to improve Kizoa!
22/5/2020 I am a big fan of Kizoa and have used them for years and given excellent reviews on this site for them, but I really do not know what has happened over the last year or so. Have they changed platform providers or employed another company to run the website? They still have a great customer service department and reply to my questions speedily, but there seem to be glitches now that I never experienced before: No facility to clip within the site, the screen often goes blank while photos and videos are uploading, preventing you from continuing working, and slower to download. I do hope they get themselves sorted as I feel really loyal to this company and want them to do well.
Date of experience: January 24, 2018
Yay I'm glad you've enjoyed Kizoa so much! It's always a pleasure hearing from our customers =)
Had some questions regarding my membership & payment which was quickly and efficiently cleared up in a very professional and courteous manner by the rep at Kizoa who returned my call; so glad I discovered this site and can't wait to jump in!
Date of experience: March 25, 2016
A great video editor has vanished! Hope it's a glitch, but ain't betting on it. The responsible thing to do would be some type of comment on any media available... Some companies just get corrupt and take off with everyone's mullah, hope this isn't the case here...
Date of experience: August 26, 2016
A couple of months ago all my photos were missing from Kizoa and they never came back.
Today the site is not working at all and I cannot access it. I get the following message "The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later." This is Kizoa specific, as I have no trouble accessing any other site and have been able to write and post this review. Very frustrated. Is it gone for good?
Date of experience: September 20, 2015
Hi Jane, we have been having problems with our server since yesterday morning, but our engineers have fixed the problem and everything will be back to normal a bit later today. Don't worry, nothing has been lost! Regarding the missing photos from a few months back, please know that you can contact us if you ever need assistance, as we will be happy to take a look at your account and help you!
I started off with the basic program Kizoa, and soon learned that it had more to offer by going Pro... I have not been at all dissatisfied with the program in anyway. Prompt returns upon uploading creation for downloading... and many designs to choose from... however I do like just creating my own style... so if you want a good program, choose Kizoa you won't go wrong.
Date of experience: May 26, 2015
Kizoa is extremely easy to use. Its drag and drop functionality makes for a quick learning curve. Simple to add effects and music. The only problem is that one must remember to consistently save your work at each and every stage. Too many times I have discovered that my progress has been lost due to forgetting to save before exit. There is no actual reminder to do this simple task before fully leaving your project (such as a pop up telling one to be sure and save the project while working on it).
Date of experience: May 22, 2019
There needs to be more multi select functionality. Moving photos or slides around can be cumbersome. I think the effects and styles are fine. The price was fair. Customer service and responsiveness have been great.
Date of experience: July 27, 2016
Hello Ryan, thanks for the feedback! I'll be sharing your comments at our next meeting and will ask the tech team if they would consider this when making future enhancements to the site :)
Kizoa lets me explore my creativity without getting dizzy with complex technicalities and software translations or interpretations. It's so-easy to use applications allow me to add a professional touch to the videos and slide shows that I create. Family and friends go "wow" when they see my finished work. From time to time, Kizoa also has upgrades and updates to some of their features so that I get something new to work. The admin people at Kizoa are prompt in their delivery as well as their responses to my queries. It is such a smart system.
Date of experience: May 26, 2015
Kizoa is really simple to use - and gets the work done. There are a few features that need improvement, but support told me they are planning to roll out an upgrade this year. The price is good, too. After a discount, I paid $75 for a lifetime membership. All in all, I'm satisfied.
Date of experience: May 4, 2017
I paid for lifetime membership of it's facilities and I love it and use it on my online project almost daily.
Now a complete blank for days and that is unusual. No real information coming out of the company and no reply to emails.
I really do need to know. PLEASE KIZOA. Come back or tell people you are over.
We have been fair in paying and using, please be fair in updating!
Date of experience: November 23, 2019
Thank you Ruth for your encouragements. Indeed, we experienced a major outage last week. We've been running some ads on Google advising people to now go to kizoa. App since Saturday but you may not have seen them. We're so sorry about the inconvenience but we will not let you down!
The site is attractive and works pretty well. To be able to add all the effects and transitions you do have to pay for the two year deal, so it really depends on how much your going to use it in that time. I've used it a couple of times, and it's done good, but just had problems with one I just put together for someone. Had problems with uploading some of my own music, and a couple of hiccups in the music transitions, but over all I would recommend the program. There is no immediate response from customer support, they got back to me once, still waiting on a fix to problem.
Date of experience: February 7, 2011
Very helpful when I call in for help on the site. Have always fixed my problems and a person actually answers the phone. Use this site every year for family day videos. Used it to make a video of my Mother after she passed away and it was beautiful. Thank you.
Date of experience: May 21, 2019
Create videos, slideshows, collages, and edit photos from the convenience of a single platform with your own account. Combine your photos, videos, music, text, effects, and more for amazing results you can't find anywhere else.
Kizoa was founded in 2007 in Paris, France.
Hi Dan, we apologize for the confusion about the features available to our Free Basic members and I will share your concerns regarding the Google results with the rest of our team. Nearly all of Kizoa is free, as our Basic users can create movies, collages, and retouch photos and save them to Kizoa account. You will be also able to share your creations via email, Facebook, Twitter, or embed them into your own website. As mentioned, you can also download movies of up to 1 minute in length. Downloading longer movies does require a Premium membership, however, I am requesting a download of your movie for you this time. Please look for the link in your email! :)