KoodoMobile

I have been a koodo mobile customer for over an year and have been on a pre payment plan. My credit card was billed every month. My last invoice had 2 months on the bill stating my payment did not go through, they charged me a $25,00 fee and I had enough credit on my card. All my other pre payments for other bills went through. The 1st lady I spoke to was Pamala who refused to waive my fee and then when I was on the phone ran a charge for $148.37 including the late fee. Then I was on hold for over 1/2 when she said wait time was 11 min. Then I got Laura from the cancellation who said that she was the supervisor on duty, she had the audacity to tell me as a customer when I explained I had enough money and was will to send them a copy of my statement she said When I explained I have always paid my bills on time and this is a error on their part and I have never heard a bank charge 25.00 for a credit card not going through she said that's life. Koodo was willing let a good customer go I canceled my service with Immediate effect and she was not even sorry to see a customer go. Please friends do not use this company as their service is awful and they play out hard working folk like you & me. Never again. I do have a Telus Line as well and will be canceling with immediate effect. I never never been treated this way ever as a customer.
Absolutely disgusted.

I was charged 735$ in roaming fees for replying ADD instead of TRAV, if you are a koodo client make sure you reply the correct words or you will be penalized for wordplay!

THE WORST IN ONTARIO this what it shows after i pay my bill! Like WHAT THE $#*!! IN a emergency i cant even get service Thank God for wifi $#*! KOODOO

I was told it would take 5 business days to resolve an issue. It's now been 15. Worst support ever..

Stay away from Koodo. They will lie and auction their mother to get any money. The whole Telus organization out to scam as soon as you make any contact with them.

Paid off my account and asked to close off my account. After receiving my payment send off my account to collection while I was out of the country few years. Upon finding out asking them to correct was total nightmare. Lies after lies to this day. I escalated my complaint with Commission for Complaints for Telecom-television Services (CCTS). Here is how Koodo responded to CCTS with their lies.

This is how Koodo responded today:
" No contact - CCTS100 -
Dear CCTS,
Thank you for bringing Mr. Concern to our attention.
We have attempted to contact Mr. Multiple times and were not successful in doing so.
· 11/04/2019 Phone call attempt, unable to reach. Voice message left;

· 11/12/2019 Phone call attempt, client answered but requested a call on another day (Unspecified)
· 11/20/2019 Phone call attempt, unable to reach. Voice message left;
· 11/23/2019 - Phone call attempt, unable to reach. Voice message left.
Should Mr. Wish to discuss this matter, please have him advise us of a contact number or best time to reach him and we will be happy to discuss this with him.
Sincerely,
L F.
Recours Hierarchiques / Escalations"

What horrible customer service. Frustrating from day 1.

I tried in August to set up kodoo mobile for both my granddaughter and I to move from Bell. There was mix-up from day one. 3 weeks later I was still having issues. The phones were all mixed up, the SIM cards were totally wrong.

Bell called to find out why we would be leaving and I told them it was the cost... I lost my job, my unemployment had run out.
Bell offered me a great deal.

We stayed with Bell. It was already 3 weeks of trying to transfer and Bell offered us a better deal. Koodo called us back, to find out why we didn't complete the transfer, I told them we were staying with Bell.

Koodo didn't make with a different offer and we cancelled. They sent an email acknowledging the cancellation but continue to send me bills since August.

I reply to their emails, I have even forwarded the email acknowledging the cancellation, and finally today I called them. They insist that I never cancelled and that I owe them over $300. They are threatening my credit rating.

This is how they treat you. I asked to speak to a supervisor and was told that I could get a call back... and then he added that they are not at fault. Well that didn't go over well, he tried to speak over me, I didn't back down, he refused to admit they've caused the problem and now we're both typing a mile a minute. I think it's important to let other people know how horrible their customer service is. He said that he will get someone to speak to me within 72 hours, which is fine but he wanted to end the call with how the company did nothing wrong. Instead of ending the call with someone will get back to you.

My line is open now he is just sitting there neither of us is talking and this is a waste of time to get any help from them. I've never had a problem with BELL. I got a much better deal than what Koodo was willing to offer and you shouldn't be fooled by Koodo, their customer service is absolutely terrible.

They state that because I had 2 numbers that I needed to cancel both... the number was never activated yet they are charging me. I was told that the number was not active therefore the account was closed while I was on the phone... now it looks like we owe them over $300... don't use Koodo!

Koodo has the worst customer service ever. No live representative to speak to. I am 1 month with koodo and will cancel my service.