LabCorpReviews 625

I needed a PCR test within a 72 hour window to board an international flight. Day 4 and still no test results. No one answering phones and no one answering customer service e mails. I did get hold of a lady after 48 hours had passed ( their website says PCR test results within 1 or 2 days). I told her I had a flight early the following morning and was concerned my results were not in yet. She supposedly looked it up and said they were being processed ( they clearly were not) What a joke. It cost me $6000 of non refundable airline tickets, hotel and car rentals. I wish I would have checked these reviews before using them. My bad. Never use or trust this company. They are a complete joke. No after spending the last 24 hours trying to salvage the situation I finally had to throw in the towel as it is now Saturday and no way to contact anyone until Monday and no one is answering so called customer service online enqireries. Beyond angry with these jokers.

Conveniently I was able to order a test and make an appointment online created a patient portal everything that I needed online to show up for my appointment…. So I thought. However, upon arrival I am told that I have a past due balance; this balances around $100 and they can't provide me any service without that being paid right then. Of course, unprepared did not have as I had already prepaid online. Issues i have 1, no notification in any of the two emails or portal of this past due balance and the requirement to pay it in order to perform the services or even a cautionary mention to make sure you check any balances so if you have any past due or outstanding balance these must be paid before you have your appointment or you will not be able to have services. It certainly notes that if you're 15 minutes late you won't get service. This type of note would level up to a more excellent Customer Service plus resolve bills I'm sure. #2. Treatment by the representatives was extremely poor and disrespectful customer service obviously no real customer service mentality. Britney over at Mebane Cone Health LabCirp comes out as the Manager Rep. To address my issues she doesn't apologize for the miscommunication or take any responsibility for LabCorp to me as a customer not being aware that this would impact my services today and that I took off work. But is sure to raise the volume of her voice where there is a waiting room with people that can hear every single thing that's been said where she repeatedly five or six times loudly states about the past due balance and how I can't be serviced until it's paid. I respectfully respond that none of that was noted anywhere and I took off work, still, No acknowledgment that improvements in communication could be made on their end, in fact, an excuse is made about how the systems don't communicate. Treating me with contempt, disrespect and dismissiveness just because I have a past due balance that needs to be paid instead of with empathy, compassion and respect plus an acknowledgment that things could've been communicated better and then both people would have their needs met: LabCorp would have their bills paid and the customer would get provided the services Will not use LabCorp again.

The staff of labcorp in Timonium Md was worst experience in my life. RUDE AND UNHELPFUL. THEY LAUGHED AT ME KNOWING I RISKED MY LIFE TO BE THERE AS I HAVE CANCER AND AM IMMUNO-COMPROMISED. DONT GO THERE.

I had some tests done at Labcorp, and despite the fact that I had my credit card with me, they apparently miscalculated or something with my insurance.

So they sent me MENACING notices over... $5.72. This is a billion dollar company, I don't think they're desperate for the cash. (https://ir.labcorp.com/news-releases/news-release-details/labcorp-announces-2021-third-quarter-results)

I think they could afford any of the following better approaches:
- Get their billing correct the first time...?
- Write off the almost $6 that they failed to be upfront about...?
- Just generally, don't be a-holes about the new charge...?

I didn't design our Kafka-esque medical insurance billing nightmare, and I have to imagine Labcorp would be even more unhelpful and asinine if this was a bill that I wasn't able to just pay off with couch change. (Come to think of it, it'd of served them right if I paid them with 572 pennies ROFL.)

Avoid dealing with them if you at all can. If you *can't* avoid dealing with them, then I suggest complaining to your local and state politicians to ask why we should allow these a-holes to keep holding a local monopoly.

Lab corp is a corporate greed. We are traveling. A pcr covid test is what is needed. My family used cvs which sent out to labcorp. Got results in 24 hours. Because of my work i had to use someplace else. Which also uses labcorp. Now on travel day nothing from suckass labcorp. I called the place i got tested they stated suckass labcorp do not send results for 4 days. They suck $#*! i hope the cdc closes them.

I've been waiting for almost 45 minutes for a employee drug test because they don't start until 10. Of course when I call no one answers so there was no way for me to find out this information.
Some old man comes in 20-30 minutes after me and claims he has to do the urine test right now because he can't hold it and wait like the rest of us. Takes his piss and leaves. This place is $#*!.

There's no phone number to request your test results. You can send them messages, several if you want, but noneone will get back to you. Would not recommend.

I took a drug test for employment on 11/30/2021. It is now 12/9/2021 and still no results. This will effect my job because I won't get to start until my results come back. I called the customer service number to see why it's taking so long and the lady was not helpful and rude about the situation.
UPDATE:: STILL NO MF RESULTS! It's Mo day the 13th and you know what? Guess who DOES NOT GET TO GO TO ORIENTATION TODAY! I have to wait a WHOLE MONTH BEFORE I CAN START NOW. Thank you so much labcorp!

I needed to do an employee drug screening. I tried scheduling an appointment online but their scheduling system showed literally no information for that entire month. In the appointment date popup, there were no selectable calendar days, no grayed out calendar days indicating unavailability, just a blank view. Well that sucks, but no problem since, on the very same page, it say

"No appointment? No problem. Walk-ins are welcome."

In size 30px font. So I drive out to the facility for a walk-in. When I get there they direct me to a kiosk to scan my id, then ask me for my appointment confirmation number. I figure they want the registration number provided by the 3rd party agency my employer used for employee background checks. Nope! I discovered otherwise as the receptionist pointed to a half taped piece of paper in the corner of the room with "appointments are required" written on it. Well how the hell am I supposed to schedule an appointment if your jank site won't allow it. Mind you they don't take over the phone scheduling either. I tried the site again and their scheduling system magically started working, but to my continued disappointment, the whole damn week was booked... If you've ever taken an employee drug test then you know you don't get much time to complete it before it's considered a fail. So i'm standing there SOL trying to figure out how to get this test done with 2 days before the deadline. I just need to piss in a cup and be on my merry way. Less than a minute guaranteed! Far less than the 30 minutes I was spending with them trying to figure out their inconsistent website. Crazy thing is, it wasn't just me. There were 2 other people there dealing with the same issues. Yet with that overwhelming evidence no one was willing to work with us. I've taken one drug screening before and it was painless; No appointment, in and out, seamless. I now have to travel 30 miles out of town just to pee in a goddamn cup... I'm pissed I say!

At my most recent visit (Labcorp at Walgreens in Mt. Laurel, NJ), everyone who checked in showed up in the system as a Walk In, even though some of us had reservations. As a result some actual walk-ins were taken before those with scheduled appointments. In addition, the technician kept talking about religion and Jesus. This is not appropriate.

Labcorp steals 20 per cent refund from th e poor, sick old people with itscomplicated procedures. They have you do the secretary work and when you leave out one detail they rip you off 20 per cent and waste your whole day. They will not even make a call for you. They dont care about the sick, old, or poor just your money their receptioonist dont care they wont even make a phoner call for you corporate at its worst wise up labcoerp almost everyone has sometghing negative to say about labcorp. Their customer care lady on the phone is useless and doesnt care i would cuss but im fixin to die soon so i wont

Roper Saint Francis hospital sent me to Labcorp for lab tests. The hospital gave LabCorp incorrect information that I was insured by BCBS. I haven't had BCBS insurance in 4 years & the hospital knew I was a cash-only payee. On my LabCorp bill, it didn't show either me as a insurance patient or cash payee-only customer. I paid 586.00 dollars when as a cash-only patient my bill should have been for $ 250.00. The next paragraph is outright thievery.
I called LabCorp when I found out the mistake of overpayment. I asked to speak with a Supervisor in billing. After explaining the mistake of overpayment her response was they can't REIMBURSE me because they purge records once payment is made which is total bull$#*!. So I asked the supervisor if I underpaid LabCorp I wouldn't have to pay the remaining balance correct? She said no you would have to pay your balance. I almost lost it. You just told me you purge bills once paid so you just lied to me by contradicting yourself. All she could do is apologize for my predicament. I only said your a bunch of lying thieves. I will get my mistake of overpayment back even if I have to take your company to small claims court.
I'm going to call them every day asking for my reimbursement, report them to Better Business Bureau & go to small claims court if it comes down to it.

8x 10 office with 15 people (coughing and hacking away)not distancing... my appt was 1030am and at 1130am was going to be another hour... bunch of dope heads running the place as i smelled weed

I made my appointment on line and received a text so I can check in when I arrive. When I arrived I signed in while I was waiting in my car. I didn't have to wait long and I was in and out before my appointment time. Oh and I didn't feel a thing when the tech drew my blood. Easy pezzy! I was at the Westminster location.

I went to lab Corp 2 weeks ago to get my blood drawn for an allergy test and the woman struggled to get my blood and I am VERY pale. The next day a had a nasty bruise going up my entire arm from the vein. I went to another doctor so get their opinion and I was told they peirced completely through my vein. Never going there again.