I've done business with Lands End for decades. They used to be good. Now they always seem to be malfunctioning on purpose. I ordered two navy blue swim towels. They turned out to be dark gray. They did not send the wrong item. They are deliberately calling dark gray towels "True Navy." I saw this online but I thought they must have used the wrong picture or that the towels appeared different in person. Because who doesn't know what navy blue looks? Lands End, that's who. The towels were even grayer in person.

I needed the towels to swim and had thrown most of my old towels away. I asked them to send me new towels (cobalt blue) for free and let me keep the gray ones. I thought this was fair because there is just no excuse for the problem they caused. They said no but they would take a return and waive shipping on the replacement.

Life being what it is I don't know where the shipping label is and I took one towel out of the plastic to check the color, etc. Just not dealing with that.

They did communicate with me promptly and politely. They may have removed the mislabeled towels from the website at my suggestion. Problem is, for years there is always dysfunction at this company.

Picture: The gray towel in the picture was Lands Ends "True Navy"as of late December 2021. The actual navy items are for comparison.

Over a period of about 40 years, Land's End has been a place that I do some of my online shopping. Their selection is somewhat limited. I occasionally find what I would like to wear, but they seem to stick to serving only higher-end clientale.
Yes, the clothes they do carry are top-notch in quality. They are very well-known for carrying stock that is superior in every way. People brag that Land's End is where they found what they are wearing.
However, they are not very user friendly in the area of what sizes you can order their clothes in. It used to be that if a woman was larger than size 18-20, you almost could not find anything. I saw things I liked sometimes, but in order to find something to fit, I had to buy the men's clothes. I can't tell you why -), but as a woman who plain old just likes looking like a woman, and sometimes look feminine, I just was not finding what I wanted to wear. When I want to go out on a date with a guy, I don't always want to look like a man. My problem has been that although my bottom half can fit into woman's clothes, my top half is a size 48 F. Only the large men's shirts looked O. K., but they don't have the frills or lace I sometimes prefer.

I. Ordered and item for 51.05. It did not work for me. I got a return of 34.56! Costing me 16.49 for NOTHING! I would not order from this store! Go to another sight! They are out to rip you off!

Mens lands end waffle knit sweater awful pulls. Horrible quality threw it out after se ond wearing. See picture. What a waste of my hard earned money

In a world where nearly 50% of online retailers offer free returns and handle them promptly, Lands' End has a POLICY of excessive delays in processing and refunding returned merchandise. I learned this during my recent first-time purchase, which will be my last. The company charges $6.95 for the use of a return label AND takes approximately ONE MONTH to issue a return-refund. My USPS tracking report shows the merchandise I sent back (didn't fit) was delivered to Lands' End on Sept 6,2022. When I contacted them on Sept 9 for an update, I was told the merchandise was not even entered into their system. That didn't happen until four days later, when customer care associate Sue H further shared, "Our processing timeline in our returns department can typically take between 2 and 3 weeks. We have reviewed your order history and do show that two items are processing today, so will not be fully completed until early next week." Bottom line: it takes Lands' End 8 to 10 days just to enter a return, then another 2 to 3 weeks to finish it, for a total of 30+ days before the money is refunded. This is a calculated policy that punishes customers who return merchandise and benefits Lands' End. Shameful.

The initial interview virtual. I was excited and a bit nervous like a normal human at the very start, but it was a waste of time. It was phone call with an automated voice recording but I am 100% sure someone else is listening to your responses. They don't let you know that though. They make it seem like you can listen back to your responses and rerecord if you need to but that's only if you're respond sounds like a robot. I got hung up on about three times and each time it was when I stumbled across a word or paused for a second, like could they make it any more obvious. I read a lot of pretty bad reviews prior to the interview, which I was why I was skeptical anyways, but I should have believed it. Save your time and believe me. I also emailed about the issue and tried to call back, but never got a response. The problem is not that they obviously did not want to hire me it is the way they went about it. That lets you know everything about a company. They didn't have the decency to just let me know what went wrong or even reject me with respect. The company is fishy, weird, and they don't respect people and their time. I'm pretty sure if you work there, they'll fire you the moment you stop acting like a robot and prove you are human. Don't work for company that treat workers like they are disposable and don't deserve an explanation.

I have purchased Lands End clothing over many years for myself and my family. Purchases and returns were always so easy. However, something has changed in the last year. Representatives aren't as friendly/helpful and their return shipping has changed so much so that I may not purchase there anymore. I returned a pair of jeans and it took more than a month to get them back to Lands End, hence holding up any credit back to my account and/or replacement sizes to be available and shipped. Everytime I called, no one was able to explain why the tracking appeared to show the item still sitting at the post office. Finally, I was told by the PO that they collect items for Lands End until there are enough to engage UPS to pick them up for shipping. Wait, WHAT? Why can't we then just take the item to UPS to return it? When I ask Lands End that question, they say UPS will charge on top of the return label charge. This needs to be fixed by LANDS END! Don't pass the buck, especially on to your loyal customers.

Great selection of clothes and shoes at affordable prices. Sales are sooo good! The customer service is amazing. They actually have reps who answer the phone and are competent and knowledgeable.

I ordered my son's uniforms for school Ali g with a set of face masks. The masks appeared to be of normal size but upon arrival, the masks were the size of a toddler's face versus a school age boy. The Lands Ends customer service rep and supervisor said there are no return on face masks (even though they were never used and barely opened), and that they would not refund my money for the masks. I stated that the masks being advertised were much bigger and the customer service reps said it was my problem and they would not help me. The cost of the masks were $11.50. I am a regular customer at Lands End and buy all my school unformed, home goods, and summer wear from this company. I am shocked at how rude the agents were and that the company does not stand behind its claim of legendary customer service. I am out $11.50 on masks I can't use and have to spend additional money to buy masks for my child. Sad day that a company is taking money from its loyal customers for Covid supplies that simply don't fit.

Email sent to Landsend, no response:

I have bought starfish leggings from you for years. Although the quality changed slightly over the years, the quality has always been good. I have a closet full. I take good care of them, they are washed in cold water and placed on a drying rack. Same soap forever.

I decided to change from small regular to small tall as I really like them a little bit too long. I ordered 2 grey small tall, 2 black small tall and 2 blue small tall on a previous order. I could not find that order in my history. If need be I can go through my visa account to find when the money was taken out. I love these. Lengths great, perfect fit everywhere else.There was no problem with the order.

Recently I ordered 2 black small tall and 2 blue small tall on orders ******* and *******. I made a big mistake...because your quality has been consistent for years, I threw them into the wash pile right away without trying them on, so they are not returnable.There are noticeable uneven lengths and calf widths and the lengths are way shorter than the first 6 that I received.

So I have 4 new pairs that I will never wear. I am extremely annoyed about this. I can get cheaper leggings anyware. I pay extra from Canada due to exchange rates, even when those rates are high, because of the consistent quality.

I would like to know if there is any way you can compensate me for this? I have attached photos and if those arent good enough, I can take lots more.

Called your company on regards of a purchase through your website on December 30,2021. I received a message prior to this issue in which the representative who called me wasn't specific on her requests but asked to call you guys back.
I called and tried to speak with 2 of your representatives who had no idea what to do for me, I provided for both my customer ID number to better assist me and was clear about my question to the pertaining order, still didn't get any answers, the last representative called 2 different names during our called and I had to correct her several times. Once she seemed to find my order, she asked me for my Credit card number which I refused to give it to her since my order was placed a week over. I asked to speak to a manager and miraculously, was told by the same representative that her manager was going to take care of it and that the Credit card wasn't needed again.
Somewhere down the line your line of customer service wasn't properly trained, I would suggest for you to improve your team and provide professional, accurate and effective assistance. It is a shame that a business company consists of inproper personnel.

The suit I bought had the fabric desolving after two wearings in a salt water pool. The fabric literally was desolving in a three inch strip along the seam. Never buy these