Order takes over a month to ship. For their high prices, I expect a better service, Won't buy here again.

Lands end charges almost $7.00 to return an item customer service is extremely poor and the website is worse.

I ordered an item on Sept 14,2023
A/O October 5, the item has NOT SHIPPED
Customer service seemed bothered by my inquiry and could not provide a reason for delay. I am going to cancel the order

Returned a bathing suit still in the bag, never worn. They refunded less than half the price. Really?

I HAVE BEEN A LANDS END CUSTOMER FOR YEARS! IT ALWAYS WAS MY GO TO STORE! IT WILL NOT BE ANYMORE! I PROBABLY WILL SELECT LLBEAN. AT THIS MOMENT. THEY ARE SUPPOSE TO BE WORKING ON COMPLETEING MY RETURN! I SENT THEM A RECEiIPT WITH MY RETURN. THEY ARE TELLING ME THE SHIRTS ARE FROM A DIFFERENT ORDER. THE ITEMS I RETURNED CAME WITH THE SAME INVOICE THAT THEY WERE RETURNED WITH! I DID MAKE A
MISTAKE SENDING A SHIRT BACK WITH THE ORDER THAT I PAID ALOT MORE FOR THAN ANY SHIRT IN THE BOX. ALSO THERE WERE TWO SHIRTS LACKING WHEN I RECEIVED THE ORDER THAT I REQUESTED TEM TO BE SENT. ALL SHIRTS WERE MADE IN PERU! IF I EVER GET MY RETURN STRAIGHTENED OUT…… I MAY GIVE A MORE POSITIVE REVIEW.

I bought an 8 petite bathing suit last year and it fit perfect. So I bought another one this year. It was $28.00 plus $9.00 shipping. Well it was way too big and no I have not lost weight! I wanted to return it and the charge is $5.95. So the cost to try on the suit and return it because it was too big was $14.95. I ended up going to the ONE store in Dallas, TX and returning it at no cost. Turns out if you go into the store and order something there is also no S&H cost. But I won't ever order online with Land's End again. It is just too expensive to try on something. And their clothes do not run true to size so I never know what size I am at their store, so returning something is very likely. Love their product but shipping costs do matter.

My wife wouldn't 7 bathing suits and one of them didn't work out. They have a flat fee return anything. It makes sense to just return everything.

Bought a beautiful bathing suit, my regular size 6. The suit arrived and it ran waaay too small. My gosh, this suit would have been tight on someone whose size was 2. So I want to know, what the hell sizing specifications are you using, European perhaps?! If this is the case, provide adequate disclosures to your online customers. Now I have to pay a fee to return this little slingshot. Thanks a whole bunch for nothing.

They rescinded a discount by charging my card $30 more 5 days later and did not contact me. I had to find out from PayPal.

Why do you have to receive merchandise credit, instead of getting your payment in the form you paid for the item

Don't order from them. It's been 4 weeks and I'm still waiting on a refund. It's criminal that a retailer does this to a customer.

Lands' End inserted an auto-opt in offer on their order form so when someone entered an order for more than $100, their name and address was automatically sold to Conde Nast Publications which then send a very raunchy GQ magazine out to the family. Without knowing (and unless you located the tiny pre-checked checkbox and unchecked it), tons of Lands' End customers were unwittingly subscribed to GQ magazine for a full year. GQ magazine is a raunchy magazine targeted to single men that is rife with sexy nearly fully nude female photo spreads and filled with articles about sex. There are so many things wrong about this, but here are a few:

1. Violation of good business practices - Why on earth would Lands' End "trick" their customers into allowing Lands' End to "sell" their name and address to anyone?

2. Wrong Demographic - Even if it was crystal clear to the customer that they needed to opt out of a pre-checked tiny check box on the shopping cart at checkout, why on earth would Lands' End promote a raunchy men's magazine to a conservative family clothing customer demographic that is shopping for classic, conservative, modest clothing?

3. Cat is Out of the Bag - Now that Lands' End has sold our name and address to GQ, I'm positive that GQ, like any good magazine publisher that knows the value of selling their list has already sold our name and address over and over again. And a huge problem with that is that suddenly everyone they've sold our name and address to puts our name and address into a bucket that thinks we are interested in smut. Now we need to be on the alert for every lingerie catalog, every pornographic magazine offer, every adult toy catalog, etc. to show up in our mailbox where anyone of our teens down to toddlers might innocently grab the mail.

I cannot believe how utterly stupid Lands' End was to pull this move!