Lazada

Order # ******* has been confirmed last 12/13/2015.
1st Shipment was scheduled 12/16-17/2015.

You told us that we should allow 15 days for deliveries outside Metro Manila,
You also emailed me that my order will be delivered 5-6days (in your December 22 email), and then, on or before December 29,2015.

What is happening with all the deliveries?
Expecting for your prompt attention on this matter, please.
Thank you.

Bought a relatively cheap item just to test it (via COD) and what do you know, they fail to deliver! But whatever! Tried again after 2 months and surprise surprise! Still nothing. But fine! Against my better judgement, I tried for the third time after 3 months. Waiting waiting, another month has passed still no order! Hahaha. FAIL.

Customer service is crap. They don't know sh**. They're just gonna tell you generic things like "It's not within our control." "Please go to branch..." Blah blah blah.

I say about 70-80% of the buyers are unsatisfied with this site. But if you really wanna risk it. Go ahead.

I saw this STAND FAN that they were selling for about a thousand plus pesos, catch is its buy 1 take 1! Plus additional 10 or 17% discount i think. Then i went to puregold and saw the exact same model for about half the price! The other model is even cheaper!
Buy 1 take 1 my $#*!!

To Lazada P. - its not about the pricing, its about how you mislead people into believing that they can actually get a discount when in fact you are forcing them to buy 2 items at the same time by branding it "buy 1 take 1" when in reality, that amount is actually equivalent to the two items if they purchase it somewhere else, and without the "force buying of two units at the same time"
And yes prices, vary from merchant to merchant but not this much!

POOR service of Customer Care Officers

I ordered 6 items for my company we keep ready money and everything after getting approvals from the finance depart... after 4 days Lazada says seller doen't not have stocks, it very unpleasant that if an items publish on web site with out stock checking. They this online shopping is a fan page... this very important for organization for careless customer care officers and consumer depart in lazada. They didn't even bother about to check customer order. People mistake make company name bad... Specially Thailand Customer care is very slow. You need to give a training. It's looks that Thailand customer care doesn't even like sell items. I need reply... I can prove detail if necessary.

Ordered 2 different style salt lamps, received 2 duplicate ones, both brokened. Called twice to set up return pick up. Pick up did not come at scheduled time, called to find out pick up date has been rescheduled. Did not receive any notification regarding the reschedule. I have no issue with regard to product quality except for they are brokered, but everything else made me not wanting to order from Lazada again. I don't even know how long it will take for them to investigate the incident to get my money back.

My first ever purchase was successful. Logged my purchase Feb 5th and within 3 working days it was delivered in good condition.

Also kudos to Jeramy (customer service) for always answering my emails.

After reading all the bad comments and reviews I feel paranoid. So I immediately emailed them as also the recipient told me that LBC can not deliver within her area as its out of delivery zone.

Overall I feel satisfied with their service.

Till next time Lazada. And keep it up. Cheers

Paid cash on delivery for a brand new Seagate 2TB data storage unit that is defective (only had 129 MB storage!). Unfortunately, I didn't check it out until the delivery guy disappeared with my money.

Now after pleading with them to do the right thing for three weeks, Lazada won't refund or replace this totally useless device, even though they promised to do one or the other. They are liars and thieves, and I will never buy anything from them ever again! I recommend you buy from a reputable store- not from Lazada!

This article offers eight actionable tips for smart online shopping. These tips are categorized into two sections:

Prevention tips—how not to get scammed while shopping online, and

After the incident tips—what to do after you've been scammed.

Let's look at each of these sections more closely.

How to Avoid Online Shopping Scams
You review it. Before you buy anything from an online retail store, first run a background check on it. Or more realistically, Google it. See if other shoppers have used it, and critically review their feedback. There are several review sites out there, but a great place to start is the Better Business Bureau. When conducting the review, smart shoppers pay attention to the answers to the following questions:

Then if you already scam report to police.

Placed an order on July 25...

Friday came and I was worried... browsed around and saw the bad reviews. Told myself, why did I not find review first before buying online. Stupid me.

I was going to wait for 5 working days before calling them up... Saturday the 28th came and my package arrived. Maybe they have indeed improved there services.

A simple refund... due to a month's delay on item and the item is all bent and broken looks like someone used it as a chair for a BBQ party... its an oven for god's sake... also had my wife close down business just to bring back the broken oven to the the courrier. After speaking to probably 30 agents in a span of 3 months. They refund me through lazada wallet... and now i gotta wait again... because apparently theres another approval blh blah... cost me time and money... will be filing a case with the DTI...

I ordered an item, which never came, and i sat and waited for it
I have then had contact with at least 5 of their customer service people, live chat and e-mail, and they all tell me different stuff. One moment they say its on the way, the next they say it has been cancelled, and then they promise it will come before a certain date(told me that everytime i didnt come on that certain date)
I havent gotten any service or help as to why there is so much trouble with my package.
Don't buy from this company

Do you ever noticed that all favorable reviews in this blog does not allow you to comment? This is probably because it is done by themselves just to save their image or skew the data. My suggestion is for all of us with unfavorable reviews to continue posting our disappointment with this online site and drive the last nail on their coffin. After seeing all the bad reviews, I am surprise they are still around FOOLING other customers. I guess there is one born everyday.

I ordered last dec 11,2015 until now the item haven't arrived yet. #******* thats supposed to be the christmas gift of my BF for me. Huhu. Ive ordered from lazada but this one took so long to be delivered. What happened?

I have been ordering to lazada every week and buying different products, but now is kinda weird and worrying. I placed an order for 2 products, its been 6 days and still the status is being verified. The order # are ******* and *******. Please do something, I am a regular customer. Thanks

Im waiting within 5 days prior my item arrival. Then What happen? For the first time they give me wrong item since i start shop onlinelazada on 2012. But its okay i just hope this would not happen again to me

What a scam of a company they have taken my 40k not delivered i have contacted over 50 times with promises to fix the issue this never happens. At a loss what to do their customer service while it seems good, there is no follow through!

Product searches on Lazada feeds you products they want to sell you... not the products you ask for. Go ahead and specify a brand or style or size or whatever: they probably have it but that's not what you'll get. It won't be just what you're looking for. It might be there but it's usually not shown first. Want a specific brand? Too bad, you have to sort through all of them. Want a specific style? Too bad you have to sort through all of them. Want a specific accessory for your phone, computer, TV, guitar, or whatever? Too bad you have to sort through all of them.

Obviously, it's this way because that's the way they want it. It's entirely reasonable to show what you want first, THEN related items. Something so blatantly unhelpful can't possibly go unrecognized by them. After all these years, they obviously don't give a hoot.

I have one word for them: COMPETITORS.

It is stated that i will have my order this November 22-24. It's already 23, but when i track it at LBC's site. It says that it is received in LAZADA. When will you ship it? I skipped class just to be sure there's someone when the delivery come. But nothing really came, and as what i've read from LBC. My order is still at lazada. Inform me about my order please. Ty

My package never arrived but it was tagged as delivered, and there even was a proof of delivery but it's not my signature! My order was paid via cc. I also heard that some people had the same experience as mine.

I was trying to buy a laptop charger and a tempered glass from lazada. I am in region 8. I already ordered about 6 items from their past shipping fee policy but now, damn, every item i add to my cart has a shipping fee of 1000+ even for a freaking 300 peso tempered glass which is not that heavy and not that bulky. Fvck this new shipping policy. I hope lazada's Sales starting from August 2018 will fall, until they realize this idea of theirs is just utter bull$#*!. Get your $#*! straight lazada! Otherwise you'll get bankrupt!

First of all It is not my fault that you deliver incorrect items. The reason why we do online shopping is for convenience but this lazada is a total mess! It's been two months now since I return the defective item but i still didnt get any response. I call customer service a few times now and they can only advise you that they will coordinate to them and I will receive feedback within 24-48 hours. F*** LAZADA.

I can't even reach their hotline number. I waited for 15 minutes and the last thing I heard forwarding then it ended. Knowing how poor their customer service they should hire more. Also most of their product are damaged, last December we order Christmas Light and it was shorted. Second they don't check if it is the right order. We received 3 slippers wrong size, 2 item (manicure set and make up brush) not as advertised or not the same item that we order. Sh*t.

Last October I ordered a 55" 4K TV from Lazada and the product arrived a couple of days later. Fast delivery but upon turning on the TV, I was greeted with flashing red, blue, white, black screens. That was on October 23. I called that same day and they promised a pickup as soon as possible. I have been calling several times after and get the same response that they are waiting for an answer from the pull out team. I am fed up with the same assurances that the agents tell me but nothing has been done so far. Don't buy from Lazada if you want to avoid headaches. Instead of being a convenience, Lazada is a big joke and mostly inconvenient.