Lazada

Hello!
I'm having problems with my order #******* (XP PEN Graphic Drawing Tablet). Its already been a week and the order is still in the process of verification. I'd like to cancel it and place a new order. I haven't been able to do so because of the disappearance of the 'CANCEL' button. I need this asap so I can give it as a gift to my niece. Hoping for a fast response!
Thank you!

My first experience in online shopping is in lazada. All i can say that its very useful and convenient website where you can buy a lot of things. With lazada, you can avoid the hassle of looking and buying for something. They offer COD option too. I love lazada.

I love doing an online job business where comfort and time is maximize.
No need to go to an office or anywhere else just post your products and services offered and it will reach to the customers with no hassle.

I return my item in LBC on March 4 but until now I didn't have the replacement of the item or refund. I alwAys follow up my concern in live agent but nothing happen. I hope there is one person who can help me to get my money back.

Lazada don't want you saying anything negative about your shopping experience with their sellers!
They sensored my negative review, they do not like you giving an honest opinion, it's pointless having a review system in place if all they want is positive reviews!
Their customer care service needs overhauled too, the customer is cleary not king with them because of their lack of after sales customer care service etc!
In future, I will source any future online purchases elsewhere and not use Lazada again!

Hi po. I ordered last September 09,2016(Powerbank) and the committed date was Sept 23 to 27 and up until now I didn't receive any call, text nor an email from your company. Can you please follow up? I badly need the item

We are now really getting upset here waiting since 29.12. For the delivery of our ordered item, with no notifications up to now of any delay.

We had different plans for our New Years Weekend and the following days.

Thanks

How can I cancel an item that according to Lazada, has already been shipped. I really don't have money right now. It would be nice if you can inform the courier not to deliver the item anymore, if it's possible.

Seems like no one ever gets refunded when they return a defective product, still waiting for mine. I returned it right away, they received it on their warehouse and it's been sitting there for 2 months, their customer service sucks and I just got told they will follow up for the 67th time.

This company is the absolute worst. What a total trainwreck of an organization. None of the employees have a clue about what's going on. I don't know where they find these people but you can't help but feel deeply embarressed for them. One thing is for sure, Lazada does not give a rat's behind about you as a customer. And most of the products they are selling are total junk. Good luck getting a refund!

Hi Lazada, may I know if my remaining orders in Order # ******* were already shipped because they were stucked in "Packed and already for shipping" since yesterday morning. I already received 1 item delivered by LEX. Hoping to receive my other orders by tomorrow or until friday since no one will receive my order during weekend since I put office address as the shipping address. I would appreciate your reply on this. Thank you

I received the package last Oct. 24. I paid for 3 cases and 2 of them are missing. Then I returned the package to lazada for refund. Their Refund team sent me emails confirming my refund with LBC but when i claimed my refund no amount is in the remittance number. I will definitely not recommend LAZADA to anyone I know. So unprofessional.

Ordered an item last Sep 6 and after I received it I filed a return case because they sent me a wrong item. Up to this date I haven't received my refund. I already contacted them twice and the action is so slow.

Lazada texted me that they will deliver my orders today so instead of going out, I've waited for the items to arrive, and no one came. They are actually wasting my time and please Lazada, you should inform us if you can't deliver the items. Bull$#*!!

Actually, lazada used to be a good online store. The delivery is really fast and all however, when they went mainstream, their service became poor.

Just recently, I had an experience where in I ordered an iphone case (this is the first time I ordered again after a year) and I expected the item to be delivered the next day because this was always the case before but surprise, surprise! It didn't came the next day. After three days, I was beginning to get really annoyed. I sent an email to customer service stating that how come my order is not yet delivered when it is only 1 item. Then they replied that it will take 1 to 7 business days for me to received it. So i waited. After 7 days, the item arrived and to my dismay, the quality of the item is ugly and it looks cheap. It's different from what they are advertising online and it really pissed me off. So, from then on I swore to never order from them

Copy paste from your email:

Your Order # ******* has been placed on Saturday February 13,2016 via Cash on Delivery. You will be updated with another email shortly when the items are shipped.

(Feb. 17,2016) Your Order ******* is being shipped and will be out for delivery within the next 24 hours (Shipped by '2GO Express' courier).

Until now i have not heard anything from 2GO. You can cancel it, if it well not arrive tell tomorrow Feb. 26,2016.</textarea>

I made an order on Lazada APP ************** on 19 Sep 2020 09:24:58 which I still did not receive.

There has been no update for 13 days now and counting. They insisted that Ninja Van already got my package but when I contacted Ninja Van, they say they have not receive the package yet because Lazada won't release it to them. This is outrageous! I already paid it. Customer service reps are incompetent specially "Maribel" she just didsconnected the chat.

Lazada informed me after my follow up that the helmet that I ordered from it ( per ORDER NUMBER ******* dated Feb. 20,2018) was not delivered after a month of waiting, because of the following reasons, ALL OF THEM UNTRUE:

". Our couriers tried to contact you because your address cannot be located but were not able to reach you."
". You and/or any authorized representative were not available to receive the order."
". Consignee was unknown at the delivery address."
". Your payment was not ready upon delivery."
". You were not able to pick-up your order at the SM Collection Point for five (5) days."
". Your delivery was cancelled at your request,"

I informed Lazada that previous to this, I was able to received the orders from them so it is either it is lying to me or its couriers.

I've order a tripod on Dec 19,2018 Order # ************** for me to use it during the holidays, nothing came. I tracked the package and only to find out that it was "Delivery Failed" indicated there that it was return to sender due to multiple attempts, no one came, but still it was tag as multiple attempts. Anyway I've reorder the same tripod but from different seller Order # ************** hoping this time I can get my package, but it taken too long to process, still haven't gotten my package. What now lazada?

This company is supposed to be one of the top online computer stores in the Philippines. However, I would not recommend them. Lazada is primarily a platform for selling from various small entities, primarily from China. I was recently was trying to purchase computers for my business. I went through their platform and used a small Manila company called Choice Gadgets and put an order for 2 gaming notebook computers. The process was a total fraud and scam. I reported the fraudulent activity to Lazada and they did nothing.

I recommend that if you are looking to supply your business, DO NOT USE LAZADA.

This is my order ******* (okdeals women crystal jelly gel silicon quartz wrist watch deep blue) and after I ask review they just ask me to re-order and may avail of our current vouchers as discount. How to reorder because I already paid for the watch? What's the procedure? Please help me.

Dear Lazada.com.ph,

I would like to cancel my order *******. It's already been 4 days beyond the expected delivery and failed to deliver me the item. But I want to reorder for another item.

Thank you

I am so disappointed with my recent purchase because I haven't had a bad experience with Lazada - UNTIL NOW. Within a month, I placed 4 orders and 3 out of them turned out okay.

But on my 4th transaction, I ordered a set of makeup brushes and it was stated in the website that the set includes 32 brushes, but when I opened the package, it was missing 2 brushes (1 blush brush and 1 pointy brush)! I was contemplating to have it replaced or just return it but seeing how returns and replacements are handled by Lazada, I'd rather not because it would be too much of a hassle! Poor customer service and poor product inspection! I bet they don't really check the quality (and the quantity) of products.

What a shame! Never buying from this website AGAIN.