Lazada

Order number *******. I waited ages for this. ETA said January 10-12, it's already January 20. I don't need it anymore since I purchased another one. It was supposed to be a gift for my friend. Now LBC called me saying that I need to prepare the amount needed because they are delivering today. Wth? What am I supposed to do!?

I ordered toy for this coming christmas for my niece as a surprise for her even im away. But they cancelled the order and said its out of stock to think i talk to the customer service and said everything is fine and will be delivered. Dont waste your time in ordering on this site.

I am very disappointed with Lazada. I have been an active customer for the last two years. This is the second time this has happened and there will not be a third time. I ordered an item three weeks ago. I received a confirmation email that I paid for it out of my wallet credit and the item was shipped. A couple days later I received shipment on the wrong product. When I contacted Lazada by live chat they told me to go on line to make the return. Four weeks later they still have not contacted me on my product I paid for which is still not delivered. I have since found that there are other more reliable online companies out here. Lazada has lost my business and many of my friends as well. I have shared my new online shopping find with them and will continue to do so.

My husband ordered two items on Oct. 5 and paid by credit card coz it was the only option given. We followed up several times after they failed to deliver on their specified delivery date. They gave another delivery date and still failed to deliver the items. We followed up again by calling and messaging them in their website. Their customer service gave us standard replies to our questions and not answers specific to our complaint. There is no empathy because these customer reps are likely from call centers who are not really from Lazada. They did not even give us any assurance of a delivery, saying that the responsibility to deliver to us now rests on their offshore supplier. What a classic case of passing the buck!
Now it's been over SIX WEEKS and still NO DELIVERY! Lazada sucks! We will not stop until we get what we paid for.

Giving them a 4 star updated rate as finally I received my cash refund after 15 days contrary to what they stated in their refund FAQ that it will only take 1-2 days for COD orders. I think they need to be more responsive to customers' concerns because I noticed that they won't provide comprehensive resolutions to your problems or give you estimated time of resolution.
Meanwhile, thanks again Lazada. I hope you will improve and be more prompt in resolving customer issues

Order number *******, placed last nov. 2 and paid thru debit card. Waited for days since you stated that the item will be from abroad, and now upon checking (supposed to be this week is the delivery time) and to my surprise my order was cancelled?! WHY? And what is the assurance that i can even get a refund? I am a fan of lazada but with this you are losing your customer's trust. I cannot even talk to any of your representative because your number is unreachable. Kindly call me ASAP i know you have my number in the details of my order. ASAP. Thanks.

1. Greedy - Lazada charges commissions even on returned items, and there's a random payment fee for refunds. The seller already lost money to these fees, on top of that Lazada will charge the seller for the shipping. Lazada does not care about its sellers, or small businesses on its platform. It only wants to make money on the backs of small entrepreneurs.

2. Seller Center SUCKS - You can't talk to a human, not even their hotline. Everything directs you to either a useless bot or a form, which has predetermined topics. You can't ask about something unique to your situation. You feel lost and helpless on their portal a lot of times, asking yourself questions that will never be answered.

3. Their drop off points suck - 4 our of 5 drop off points are either no longer active, has a broken scanner (which has been broken for months), no lock, no supervisor available to scan, or some other bizarre situation that makes you wonder where sellers are dropping off.

Rating? 0

Stay away from Lazada! Please! They cancelled my order right after i purchased / paid the item saying that it's out of stock but the item is still posted as available in their website! Really, Lazada? You charged me for the item only to find out you're going to cancel it? Jeez! Now I have to wait for 15 days for my money to be returned! You better give me my money back!

I made an order using a 1000 voucher as payment but then after a few hours I decided to cancel the order. They acted on it but then when I asked why the code is invalid already they said because it's for one-time use only. I don't buy this since I cancelled the order. For them, once the system accepts a code it becomes invalid already despite the order cancellation. They should have at least send me credits in recompense but there's None! After 3 months, I inquired hoping to get a refund or voucher replacement. They sent me a code good for 1 year. They should've initiated this. If I didn't make a follow-up, nothing will happen.

I'll never do business with Lazada Philippines again. They sent me the wrong product and would only tell me to 'buy an adapter' in order for me to use it. The user guide that came with the product doesn't even match the product itself! I just want what I purchased which was the picture they displayed on their website, and not the one they sent me. Clearly false advertising. They follow deceitful and fraudulent business practices. Take my warning, and stay away!

Lazada after a year of no purchase from me because of companies incompetence. My first order was met with lies and deception. Lazadas Courier lies about his delivery attempt and blames me for not excepting a delivery. We waited all day for this scheduled delivery, talked with Courier 6 times. Courier replied Im coming now, until 8:45 PM. Courier never came and now the delivery is marked customer asked for delivery reschedule. Lies from Lazada, there employees, customer service, just like always.

Inventory control is non existent. You order something and pay and then they tell you it's not available. So you request a refund and so far nothing. It says it can take 45 days to recompense on an international credit card. Is this 2020 or not where Visa is online everywhere? You are better off buying in a bricks and mortar store.

Hi Lazada,
I would like to follow up my returned item. Lazada gave me new order no. (*******).
On Jan. 29,2016, I received a text that the item is out for delivery. But Lazada did not gave me the LBC's tracking no.
Thus, I was not able to track it in LBC site. It has been 6 days since then. When will I receive the item? Please response. Thanks.

I ordered a gold casio digital watch, the strap faded after 5 days and then we noticed the mode and the light button was switched. I also ordered another casio g shock watch, the picture clearly shows a stainless silver strap then I received the watch with black powder finish strap. Both of the watch looks alarmingly fake, especially when you look at the strap. Still on the process getting my money back, Lazada clearly states on their website they only sell original items but clearly it is not true so think again if you are considering to buy anything at Lazada.

Lazada has by far not the same standards you may be used to when you deal with other big online sellers. Lazada has for example clearly a third world costumer service, with an totalitarian attitude and offensive arrogance.
Sure, you will always have some bad and unresponsive sellers from time to time, but than to deal also additionally with an bad Lazada costumer service and dispute team for only 900 PHP? In the last 12 month, we spent more than 200.000 PHP in Lazada, but still this attitude and offensive arrogance. Ya well, we don't need that and it gives me a headache. There are other and better options.

I ordered a roll up electronic drum kit from Lazada on April 2,2016. Since the item is shipped from abroad so it would take a month or so for the delivery and I need to pay it first also. I was a bit skeptical because I never tried paying for the product first before i get it. What's interesting is it came earlier than I expected. It arrived today on April 25. I like the product, it is working really good. Thanks Lazada. Pleasure doing business with you

Im just curious about the delivery services. I understand that they were busy delivering the other items on board, I have called them 3 times to conform where they are for me to meet them and yet they were not answering my calls! This is actually disappointing since the delivery was already delayed yet I also made an effort to communicate properly! Please improve on your delivery services! And to the person who delivered my order, in your sms it was obvious that you were pissed!

I bought 3 water-spray guns on line for $28. Nothing delivered till 1 month later I had a message from Lazada saying that they will refund me $9 for the order. No explanation /apology on non-delivery and no response to me why there is a loss of $19 on me just because I dealt with Lazada!

Congratulations to be that awful lets start with you're email in this page here *******@lazada.com.ph. Doesn't work.

3 times I got a email saying we have refund you no reason. But if I dig deeper it's a prohibited item. 2 times a 2600 mah battery and third time capacitors. But funny enough everyone can still order those batteries and capacitors your homepage is flooded with prohibited item but shoppe.ph don't see is as prohibited item.
And everytime you click chat with our customer service you get your robot. It's useless you just think about money. If eBay get 100 out of 100 point you get minus 1000 out of 100 you play with people.

Purchased an item, and 7 business days later, did not receive the product. Call center told me that they ran out of stock, and the merchant also ran out of stock. I asked to cancel the transaction, and they sent me an email that it was being cancelled. Bought the product elsewhere at this point, and received it. Then they sent me a message that the product has been shipped, and my card transaction can't be reversed unless I receive the product and return it. Product has not arrived in their promised 3 business days from shipping date.

They're a scam, don't ever order from them!

I was cancelling my order #******* through web but it shows Gateway Timeout. How can I be sure that its already cancelled. I want to buy/order other stuff, but this thing won't allow me to do so. Please kindly cancel my order :(

I've ordered 2 items from your website on september 13 and im aware that the expected delivery is from sept 16 to 19 but as of today sept 22 i still don't have my order. Please coordinate with your courier to cancel my order because it's taking too long and i dont want the items anymore. Thank you.

After ordering my refrigerator, I had no feedback nor contact on the arrangement of delivery. I found it rather odd and strange. Really bad customer service as I could never find a contact number e.g. service hotline I could call in to to make an inquiry. I spent the whole week wondering when my refrigerator would arrive. I do have plans to make and can't be waiting. Really horrible experience!