Lazada

Hi,
Just wanted to say thank you for a brilliant service. Payment made 6.40pm Thursday and items arrived 9.00am next day. The delivery man is friendly and polite. Well done folks.:-D

By a factor of 10, worst customer experience I've ever had. Beware.

Dec 2017 - ordered a desk December 2017. Order number *******. Instead the shipper delivered a cabinet (wrong item). It's a large 40kg box. I inform Lazada, they inform Pull Out Team.
Jan-Apr 2018 - contacted Lazada 10 times, progressively more miserable. Every time they say Pull Out Team notified and will be resolved soon. Meanwhile large heavy box sitting at my front door. It's not like I'm in some remote area... I'm in the most central developed area in the whole country. BGC.
May 2018 - suddenly without warning, someone calls to pick up the wrong item. Courier simply gives me a copy of my order, no information about themselves and no signature. Doesn't this whole thing sound... utterly stupid? I request a refund from Lazada.
Jun-Aug 2018 - constantly requesting refund. During all this time, there are email strings with customer service. However cases are marked "closed" just a couple weeks after opened, even though the case is not resolved. So ridiculous all I can do anymore is laugh.
Sep 2018 - refund delivered by way of LBC remittance. Original payment method would have been way more convenient! But whatever.

Lazada - how do you compensate customers for the extreme frustration and time wasted? I'll expect your reply after I'm dead.

I bought a soundbar with sub, 1st day sounded perfect. 2nd day tho fakkk there was a loud friggin static on the speakers when using bluetooth. I returned it for replacement thru lbc and the next day it was at their lazada warehouse, they held it there for a week. Thats fine theyr checkin it whatever, so i waited another day. I got an email saying its being sent back to me that theres nothing wrong with it. Bunch of liars or they just didnt bother to check. What a joke. I just deleted their app, never again purchasing $#*! from them. Pls guys do the same.

"Casio Quartz Women's Silver Stainless Steel Band Watch LTP-1241D-4A3DF" ORDER # *******. I clicked it wrong and the "NEXT" button on the cancellation page is not working even after filling up all the forms. Please cancel it!

I ordered infrared thermometer, 32 gb usb and mirror 5 casing last december december 8,2016... the order number was *******. And then there was inadvertent cancellation daw. I was really worried. Then the next day they sent me new tracking number *******. It is going through verification process pa daw. I paid my order dec 8,. Until now wala pa rin ang orders ko... wala ng notifications... i am very much worried. Sayang din yun. Pinaghirapan ko yung pera to purchase ur items tappos ganito,,, tsk2

Tried to buy 2 office chairs that cost almost 3,000 upon checking out double din ang shipping fee, anong nangyari? Dati kahit 250.00 free na ang delivery, ngayon same store lang naman pero you are charging per item in the same store. This is insane! You are losing customers, lipat na lang ako sa SH... EE!

I have 9 items waiting to be delivered from lazada 3 of them arived at the sortation centre on the 24 and 26 of August when I try to track these items now they are showing as invalid number at this moment of time they have been sitting there for 14 days or they have been stolen I have messaged customer services and sellers but to no avail or sensible reply, I think the only way to buy off lazada is COD then if your pacage doesn't arrive you lost nothing, one of my last packages was in transit 39 day from HK it like lazada is living in the dark ages I have total lost faith in them and are now turning to shopee

Using lazada was very convenient and so helful. Since this year was worst specially going outside it helps me alot, also fast delivery it took only 2-5 days to arrive.

Hi

14/06/2017 02:20
Your item(s) has been shipped with LEX (Lazada Express) and will reach you soon.
10/06/2017 17:15
Your item(s) is being packed and ready for shipment at our merchant's warehouse.
10/06/2017 07:27
We are processing your item(s). Please refer to the product page for more specific lead time of your item.
10/06/2017 07:27
Your order has been successfully verified.
09/06/2017 17:22
Thank you for shopping with Lazada! Your order has been received and is going through verification process. Next update will be sent to you via email soon.

Then ito po yung latest
Your Order ******* is being shipped and will be out for delivery within the next 24 hours.
Wow then i contact customer service thru FB messenger ma receive ko raw before june 18
Wala nga e ang alam 24 hours lang biyahe nang Barko po wow gaano kalayo ang luzon at visayas..

The money-back guarantee is a fraudsters picnic inside the company, it seems as a result of some hard digging, even interviewing employees and former employees privately.

While Lazada merchandise is largely counterfeit name brands and fake products like fake masks, fake smartphones, fake OTC medications, fake anything you can think of... I can say after my family has placed over 404 orders in six years, there has been a new scam in the past 18 months. Somebody in the chain of refunds management is stealing the money and it never reaches customers, yet they swear up and down that the money has been deposited to our bank account and produce after many letters, a phony legend entry with a bunch of unrecognizable irrelevant numbers, a date and an amount. Checking the bank and visiting the bank manager shows no such credits. This happened in the past 12 months over five matters that total more than 5,000 peso.
Who has that kind of money to give away to thieves?
We have tried Shopee, and have no complaints. But in the meantime, are talling to a journalist about this case.

Pls cancel my order # ******* because my niece use my phone and accidentally press the check out in my lazada app. Please po pakicancel. Thank you so much.

I've made 3 orders of a Motorola cell phone. All failed due to misconduct by the couriers. They never bothered to make a phone call to me as the address I gave is not in Thai. Lazada is a company with primitive facilities! Poor logistics, tracking system, update information, etc The 'tracking order' only provides the very basic info: packaging, shipping, and arrival without any further updates. Their guys at the help center only asked you not to worry and keep your phone on. They even don't have any direct connection to the carrier. So don't ask them where and what the condition is with your goods. They know nothing more than you. On the 8th day, the item is still not delivered. Lazada informed me that I am now their customer of priority! Oh, I am greatly honored! But where is my phone? Somewhere in the city. Why no phone call? The carrier thinks you are a foreigner and don't speak Thai. Finally, the order will be cancelled by Lazada before prior notice to the customer: just tell you when you are online that the cancellation is due to damage of goods or cannot be delivered. It's a joke!

I ordered multiple items and I used a voucher (₱150.00 less to my total amount). After placing my order it shows that both items will arrive in different days, how will be the voucher be applied?

I ordered from the site for the first time and with enough patience my orders arrived smoothly. I was thrilled that the item quality was beyond great. Can't wait when I order my next items. :)

I ordered a cushion foundation that was suppose to have 3 cushion foundation one already inside the compact case and two other extra refills for the price of Php1200 but instead I got only two cushion foundations one already in the compact and just one extra refill instead of two refills as promise in the description attached to my package but when I opened it I was shock it was incomplete.

My order was cancelled because it they didnt deliver it for the second time but I already paid the initial downpayment. Now that I'm trying to get a refund, THEY FREAKING SLOW TO RESPOND. THEY DONT EVEN RESPOND. I sent them what they are asking and still no reply. YOU BETTER FIX YOUR SYSTEM. PRETTY SURE WONT BE BUYING ANYMORE TO YOU

I ordered from Lazada.com last August 22,2014 and received an email that the item just arrived in their warehouse last August 27,2014 and will be ready for shipping once cleared. So they are already delayed from their 5days max. I let it go, because they replied to me on my follow-up. Then the parcel was delivered and only to realized they sent me the wrong item. I ordered and paid for a 16gb usb and received an 8gb usb instead. I was due to sent the files to australia using that USB the next day so I can't return it anymore. So I emailed them to issue me a refund because I paid for a 16gb USB since that's all i can get for sure. No one from their customer service replied and when I contacted them in Facebook they just deleted the post where my inquiry was made... So bottom line is, LAZADA.COM is the worse online store I've encountered. I've been shopping online since 2012 and never have I encounter this much dismay. They even hide the 8gb text on the packaging using their barcode sticker. What a disappointment it has been dealing with them. Even the delivery guy was unprofessional complaining to me that his route for the day is very unorganized.

Hi Lazada, been trying to reach out through you on your Twitter page pero it seems that your team is avoiding replying to my message kasi they have been replying to tweets na were sent as early as 2seconds tas my tweet na 2hrs na wala pa ring reply. Disappointing. You werent like this naman before. Unprofessional and inefficient ng customer service. Anyway, labor day pa naman today. Hope you fix your system.

I hope they can improve their service. They told me to that they tried to call several times but i'm unreachable (that's a lie!). Please do not lie Lazada.

When it comes to refunds lazada is very slow. They have a system that lacks intelligence. It accepts wrong information that leads to delays and at times rejected refunds.

Order # *******

Summary: In my 6 total orders (over the course of 3 years) from Lazada, 2 of them failed miserably including this one. So if you order expect a 33% chance of failure - which includes frustration, dealing with unprofessional people and false hope.

[Update 11/27] This will be my final update about this issue, Until now my order has not yet arrived. Walang kwentang kausap ang lazada. I just got a call from them but I missed it, I called that number back and the person that answered told me that she will call me back after a while. She never did.

[Update 11/25] so i got a call from their social media department yesterday and they "said" they will call me back today. No call.

[Update 11/24] So I emailed them the 4th time and apparently, the item is still in PROCESS. It was already verified and processed weeks ago, I even got an email 12 days ago that my item has already been shipped. How many processes does it take lazada?

[original review] It's like talking to a robot, answers were generic, I doubt they really looked into the order's status. My item was shipped 10 days ago, and I was scheduled to receive it last week. What's worse is that my item was shipped by LEX but the customer service rep that emailed me keep saying LBC will text me. What is going on?!

My 7-foot tall christmas tree is now (still counting) 19 DAYS missing. How can you lose a 7-foot item! Lazada especially their own shipping company, ENTREGO, are thieves and crooks! Customers beware!

Based on your reviews. Your company is lacking customer support and your system sucks... disappointed on lazada. Sorry for my attitude but face the truth, lazada is 1 star base rating (sign)