Lazada

They delivered the wrong item and they want me to fill out a form and it will take days to have it replaced. They make it hard on the part of the customer to do returns which is their fault. Very disgusting and poor service.

Have the same bad experience, i was billed by my credit company and they said the the transaction went through. When i emailed lazada.com.ph, they said that the transaction was cancelled due to technical reason and offer a cash on delivery instead, what a trick!

Good Day Lazada. I've struggling since yesterday to find the cancel button but it cant be found on the website and on the app. Please cancel my order #*******. I've changed my mind and decided to buy on the shops nearby instead. Thank you :D

I purchased a product and they wrongly sent a product which wasn't even close to what I ordered. The item was returned and they only refunded me partially. Not until after 4 emails back and forth did they finally agree that they wrongly calculated my refund. Thieves!

Buyer beware!

I purchased a prepaid load last September 17 on their site. This was my first time to buy load on their website for P30. My card got charged for P28.50 but hours later no load came so i contacted their customer support team and spoke with an agent and he informed me that it got automatically cancelled by the system. That made me furious since they deducted the money right away from my account and i even posted a review a month ago about this but they closed the trail and now only too wait for almost a month now still i am not being refunded. And the post i made about this concern was already closed. Customer service is also not helping. Its ridiculous you have to wait for a month to be refunded just for a few pesos. But this is clearly shows how bad their system and company is, I've heard alot of bad feed backs about lazada from colleagues and this just proves them right. Beware!

Hello po, I bought a christmas lights (string lights) on January 10,2018 and they delivered an outdoor laser light (wrong item). I returned the item and requested for a replacement item but since i had researched lazada and read reviews that never to buy from lazada sellers who have 80% below rate, I contacted lazada thru live chat and told them i want a refund (money) instead. They told me that I can request for a Store Credit Voucher refund and they will process it but until now (February 4,2018) I still havent received an email regarding my SCVoucher. I have chatted numerous representatives and still same replies (We will update you in 24-48 hours and coordinate with the return and refunds team) and still none. I asked for the email ad of the return and refunds team but they cant give it daw. Im frustrated na po.

I could say, that you can follow up with me quite fast enough, and that is cool. But, the big problem is, the problem and the solution that you gave me is never work. U said to check my email after 48 hours for my refund. I waited 20 times longer that that hours, but still i haven't receive any refund. Yes its small, that is almost nothing. But how could we trust you for much bigger amount if you cant even handle a small amount? I gave up with lazada already, i wont do anymore complain to the live chat, i wont be waiting for the "email" that u said already processed (yeah right) anymore, or the voucher that you told me to check my email again and again and again. I know how to check my own email. Please don't call me again. I'm sick of your bull$#*!. You guys only know how to take money, but doesn't know how to return it.

I have been a patron of Lazada for who knows since when, but this new shipping fee policy is nothing but BS! A 190.00php item would now set you back 1050. 00php for shipping. I am from Isabela, (Region 2) this is utterly and downright stupid. Until then, you can take this new corporate crap of yours and shove it where the sun don't shine.

I keep on seeing buyers complaining about their products not delivered within the ETA? I mean, that's why it's Estimated, it may or may not arrive within that set date. A lot of factors can also affect the speed of delivery and why blame lazada? They're just a bridge that connects you to the person/company you are buying from, if you know the product's not trustworthy then wag kayo bumili dun. Simple as that

More power to Lazada! Keep up the good work :D

I use this card several time out of the suddent payment fail or decline i had to use another one, but that card i use before work like 20 time out of the sudden it was not i check with them said there is no problem at all. No i will have to stop helping my fellow in PH bcuz customer services in lazada is ne of the worst service i use in a long long time yo basically can't talk with anyone out there, and their solution is just try another card.
Listen if i wanna use that card that already work multiple time i wanna know why out of the sudden you block and stop blaming our visa card bcuz there is nothing wrong with them.

Always the same problem with them.

The delivery date for my item = jan 4 - jan 9 (2017) still i have no yet recieved my item already payed for it via hellopay... this item is supposed to be a birthday gift for my niece! I will be requesting a refund if order #******* is not delivered within january 11 else i will file a parallel complaint at dti for fake advertisement/ scam... i already have the cache and screenshot for evidence... since no one is replying at your helpdesk, even your customer hotline is dropping calls on me. Lets see what you are made of... after this

I ordered an item from them using my credit card and waited for 2 weeks and only to receive an email that it can't be fulfilled because there is a processing error on their end. Obviously order should be cancelled automatically but I waited another 2 weeks and it still under SHIPPED in status. I have called their customer service hotline about 10x and escalated it for about 5x and what they just keep saying on me is they need to coordinate the order to other department to process the cancellation/refund. It doesn't make sense to me that they took very long to cancel an order that has gone error on their end? This is not my fault, I didn't return the item, I came through a correct processing of ordering yet I experienced this inconvenience that I'll not forget for a lifetime. I just want my money back but they failed to address it in an efficient manner. Very poor customer service. Call Reference #: *******

Hi Lazada.com.ph,
I had an order of your stuff using my pcfinancial master card as a payment, I'm very disappointed because it was rejected for 6 times.and deducted to my credit card 6 times also.and until now it shows on my transaction PENDING.
As of now I don't have credit limit anymore, just because of 6 times deducting which is pending.

Thank you,

Bought 3 sony headset from lazada and is posted as original also have the materials or specs as original on the item page but when delivered it is completely 101% fake items, all of it even though it came from different resellers, posted as discounted from original price but actually the worth of the item is far less than that of the discounted price...

Hi, my name is John and i am currently here in new zealand. I ordered a phone online and it has been paid for by me thru my credit card issued here in New Zealand. My card was already charge. I was wondering if there will be an issue about delivering the product to my friend. My friend in in Hindang, Leyte where the product should be delivered. The order number is *******. Thanks

All the reviews here are negative... im a long time customer and i never encountered problem with any of my order. On some point i received the product earlier than expected. One time i received a defective product and returned. My card received the charge back after 24 hours. I hope people with good experience with this company take time to give their rating. I understand the frustration of the people who experience problems with the delivery but im sure its on the part of the shipper not on lazadas.

My review on Izhango, a certain seller from lazada was rejected and removed when I edited it. Because I added a negative review about Lazada's customer service and their inability to kick out fraudulent sellers on site. Most of us customers have the same experiences from the seller. The seller posts an item on sale to bait unsuspecting customers to buy and then send an item which is not the one advertised and is cheaper than the price we paid. I ask for a refund but it takes a long time.
Edit: The next day after bombarding their AI customer service with non stop comment and making them know how pissed I was, I received the refund. I need to thank the company, but the bad experience will remain and their customer service sucks!

Edit: I don't know if the store is already closed, but their products is now unsearchable. Good job Lazada for taking action. With that I could give you at least an average rating. Please continue to improve your services.

My first order - delivered as early as possible. My second order ( from abroad) - it came with gray Lazada plastic delivered before the delivery date xD I wonder why!

As of the products that I bought, they're okay.

They are working like childs just like when some small child hold something and then dont want to return that product and after few days start thinking tht he owns that product sleeping managemnet stop playing monoply

I want to return and get the refund of the kirkland vitamin c i ordered last august 12. Upon examining the product from the details printed in the bottle up to the tablet color, I found out that it is not authentic kirkland vitamin c. I want to return it and get a refund. How long will it take me to get the refund. Pls reply

If you return and choose the store credit, they will split your total refund amount into many many small amount vouchers, you can only use once for each voucher or you will lose you money, they don't let you combine vouchers. It's a painful experience trying to mix& match items for you order to use vouchers trying not to lose money, it will cost you a lot of time, more and more money in order to use your all your money vouchers. Worst experience ever! Bull$#*! Lazada!

I have purchased a shoppers bag and a phone to Lazada and it's disappointing. The specifications of the item is not the same as the actual item, and the phone was made in china. If you're looking for an item with a good quality you should not buy it on lazada.

I've been ordering in Lazada for a while and for a while it was great. Until today. Lazada sent me a mail containing an invoice for an item I've already paid. I ordered the item a year ago and the mail came to me a year after. The order number is ******* and I've paid for it using cash on delivery. The thing is, i cant have the item if i do not pay, right? The item is still at hand and i'm worried that i would pay again for it. I checked my email and the deal is already closed. I cant understand why they would ask me again to pay what's payed already.

Update:
They've resolved it now. They emailed me saying that the invoice was just a receipt from my past transactions and that the mail was just delivered late (super late). They apologized for the inconvenience..